Dealership and GM were great. Was in and out in less than 30 minutes with a check in hand!

Such an easy stress free experience from beginning to end. Maria was a great sales expert and got me the exact car I wanted, the new 2022 Forester Wilderness. I couldn’t be happier with my new car or the whole dealership experience. Thank you Autonation Subaru!

Get my car maintenance done here. My car gets in and out pretty quickly.

Called to get my brakes visually checked. They suggested that I come in for a complimentary multi point safety checked. They scheduled an appointment which took about an hour. Nice folks. Marcus was very thorough in explaining what would and was done.

friendly, knowledgeable, and receptive

I had a very good experience at AutoNation Subaru. After leaving other shops feeling uncomfortable and ripped off, it was a refreshing surprise to leave AutoNation confident and feeling like I got a good deal. From the minute I got there and started talking to Mike, I knew that my car was in good hands. Mike was extremely knowledgeable and I could tell that he had a lot of experience with Subarus directly. He talked through several concerns of mine, and helped me try to get to the bottom of a few things that had been lingering on my car for a while. Overall I would recommend AutoNation Subaru for good service and knowledgeable staff

Auto Nation Subaru took great care of me during my appointment to have an Outback tailgate issue explored, and a remote starter installed. A big shout out to the assistant service manager, Steven Russo, for communicating throughout my wait on the status. I did end up waiting quite a few hours, which is to be expected for the specific work; however, the mechanics needed more time to learn and fix issues along the way. I trust these folks to help me with any problem on my car, simple or complex. They don't try to upset service, they don't patronize you, they are up front on what you need.

Auto Nation Subaru Scottsdale is consistently customer focused. Easy to make my appointment, they know my vehicle and needs, I usually wait at the dealership and have room to work comfortably. Friendly and knowledgeable team members. And my car comes back in great shape and clean! Thanks ! Updating this review as I just purchased my 2nd vehicle from AutoNation Subaru. Excited to have my 2022 Forester. As usual, everything went great and Lucas was helpful throughout the entire process.

Subaru speaks for itself.

If you need to go to a Subaru dealer for service, trek the extra miles to go to the Scottsdale location. Ask for Markus Andrews. He is very trusting and helps fix everything needed! Thank you Subaru Scottsdale!

AutoNation Subaru made our purchase experience for our son very pleasant and fast. From the expertise of Maria Gomez in the sales department to the fast and easy credit approval handled by TJ, it was an enjoyable transaction. I recommend their services.

I have come to Subaru Scottsdale service department for years. Knowledgeable, professional, always great customer service!

A pleasant and smooth dealership experience -- we came in to see a used car that we had found online. Our sales rep Bryan and the rest of the team were friendly and informative without being aggressive, unlike our experience with other dealerships in the area. They were professional and efficient, which we appreciated!

The service staff and sales personnel were all extremely friendly and accommodating. I received a free shuttle ride back to my home after leaving my vehicle for service, about a 12 mile trip. No issue was found with my vehicle, so there was no charge for the diagnostics. They made a very good first impression.

I found an incoming Subaru and placed a refundable deposit. Then I found a better deal elsewhere but have not gotten my deposit back or even an acknowledgement of the cancellation. I have sent multiple emails and called but have gotten no response. Avoid this dealership if you want an honest experience. Edit to add: The initial review got the attention of the sales manager who made sure that the refund was processed ASAP and apologized for the delay.

Awesome service.

Pleasant surroundings and efficient service.

UPDATE: I change my recommendation. I was contacted by the General Manager, who apologized and addressed my complaints. She quickly took care of and resolved my issues. With the circumstances around what happened, I am understanding and so was she, with our side of the story. Due to her willingness to work with us, I can definitely recommend this dealership. Nobody responds to emails. Nobody follows through with things they say they'll do. My wife and I ordered a '22 Ascent back in July. We were told we'd get a status update every week. We sent multiple emails inquiring on the status with no response. 3 months went by before we were notified that the vehicle would be delivered around 11/10. We received VIP pricing thru Subaru and we wanted to know the discounted price before we bought. We never got a total price until we got to the dealership, after it was delivered. The vehicle was missing some things that should've been installed at the factory, but our salesperson ensured us that he'd get us a service appointment to get them installed. A week after purchasing, our sales person still hadn't reached out to schedule the appointment he said he'd take care of, so my wife sent him an email. Rather than continue waiting, I scheduled the service appt myself 3 days ago. Last week, as I was looking thru our finance paperwork, I realized that nowhere does it show our VIP pricing discount, so I emailed our finance person and asked about it. No response, again. This was the first place we went to at to ask about honoring Subaru's VIP Program, and since you guys said you'd honor it, we didn't look elsewhere. I wish I would've picked a different dealership. It's been frustrating trying to get responses from anything. Can't even get a proper response for anything from AutoNation customer service! I've sent a detailed letter to SOA about our experience.

Easy to schedule and service was quick.

I made an appointment to see a truck, they were "proud" of the price, wouldn't come down at all, said they were at what it was worth, but I looked it up also and found it to be overpriced and was told a bunch of reasons it might be high. Do your homework before you try to deal with them. I offered cash deal and was told " can't adjust the price, it is set by the head office" and wouldn't even take an offer to them.

My Service advisor Steven Russo is always friendly and efficient. He gets me in and out in an efficient manner :)

My experience was stellar!

Prompt, efficient and excellent service.😎

There was no pressure. They got me an unbelievable rate. It was the most pleasant car buying experience ever.

Took our 2017 Subaru Outback in for the STARLINK Update! The Service Rep had the papers ready- advised it could take 3-6 hours to complete! I had a ride home but they sent a driver to pick me up! In addition to the STARLINK Upgrade they did a multipoint inspection! Very pleased with service, all very professional!

Big thanks to Colton, Tracy, Ward, and Darcy. They made my buying experience very comfortable and stress free. Would highly recommend AutoNation Scottsdale if you're looking to get into a new or used Subaru. - Harvey L. Guevara

Service rep Marcus was the guy I dealt with. He was very informative and pleasant I went 20 miles out of the way to get there. Well worth it.

Went to get a car today. Staff was amazingly nice. Found and bought what i was looking for. Just wish that i did not have to wait over a hour just to sign and pay for the car i was getting. But even with the wait it was a great experience thanks to the amazing help from the lady that helped me. Keep up the great customer service! Thanks from one happy customer! 😊

Austin and the entire team at AutoNation Subaru Scottsdale were fantastic! I did not plan on purchasing this vehicle but had visited several other dealers searching for a car to replace mine which had been totaled in an accident. The patience, kindness, and genuine honesty are what brought me back to Austin and AutoNation Subaru Scottsdale. So many other dealerships I had visited were pushy, didn't listen to what I was looking for, and outright dishonest. I highly recommend Austin and AutoNation Subaru Scottsdale!

Always a good experience at AutoNation!

Great Customer service..I would recommend to a friend.

When I bought my new Forester, could not of been easier or friendlier nor more competitive. When I went in for free maintenance - timely, friendly and my Service Guy was bending over backwards to meet my needs and time. What a great dealership!

My family has purchased 11 Subaru cars through this dealer. They are professional and knowledgeable regarding all the options on the vehicles. Fast and efficient paperwork and very competitive deals. A pleasure to work with.

The whole experience from sales assistance to financing assistance at AutoNation Subaru was fantastic. My sales rep David Gonzalez Ramirez was exactly the assistance and friendliness I was looking for in my car search process.

I took my vehicle in for regular maintenance, staff was courteous and efficient.

Nice and easy. We just got are windows tinted. The service was great 👍😊

Best dealership I really do not desire the need to go anywhere other than Subaru Scottsdale to purchase my vehicles.

Quick, complete service.

Met as I drove into the service area, introduced to a technician who quickly ascertained my needs and got them process started. Tune-up was completed quickly and I was on my way. Friendly, helpful, service-driver and thoughtful team at Auto Nation Subaru.

Northsight Subaru has the best customer service imaginable. Steven Russo is a caring manager who makes you glad you came by. Outstanding service.

My service experience has always been exceptional, and Steven Russo has ALWAYS gone above and beyond for me. Each time he has made certain I have received the best possible service even when I put him under unusual time deadlines!

Outstanding service from start to finish!

It is everything you are looking for in a dealership. I was able to try various Toyota corollas, and there were no hidden fees that I could find. They say you get what you pay for, but in this case, I think you get a little more. :)

The service department (and especially our service advisor Gary Gonce) at Power Subaru is the reason I bought my 2nd Subaru from them. They have consistently provided excellent service at reasonable prices over the past 11 years I’ve been a customer.

Having recently moved to Scottsdale, this was my first visit. I simply needed new windshield wiper blades, but Steven Russo couldn't have been more helpful. I will definitely have my car serviced at this dealership in the future.

Steven was excellent! Thank you!

The Subaru Dealership is awesome! They made a long in-depth process feel like a breeze. They even let me charge my phone with their personal chargers lol. All the staff we very personable, especially TJ! He rocks! Thank you so much AutoNation, you guys are dope. Will 10/10 recommend to friends!

Gary, service manager, is just great Always a pleasure to have him help me.

I wish they just told me their techs are not competent with aligning aftermarket suspenion. I told them prior about my suspension set up and they said it wouldn't be a problem. When I got there they said it'd be more than your usual alignment rate, which I wish they told me over the phone but still not a huge deal. After two hours, they told me they were done. The rear was not in spec and I asked why. They told me I need to buy shorter laterial links and went to show me why on my car. When we got out there I showed him they were adjustable and that's when I realized the lock nuts weren't even tightened down so it's safe to assume they didn't even touch this suspenion component. They even added a "miscellaneous" charge on top of the already more expensive alignment. I was so annoyed but didn't want to pull a Karen so I just paid their inflated price for an improper alignment and left. Do not recommend.

Ok just dropped off my lease, theres something about Subaru dealers?? Maybe it just getting the right person to help. My experience was not very good. You would think the manager should be available when asked, not giving to someone who really doesn't care. I may have gotten another Subaru?? No one helped. Had questions that were never answered. .......shop elsewhere. Its really unfortunate 😕

Excellent place to purchase a vehicle no games just straight up honest people to do business with.I will be back to get my wife a car there.

Surprised by the unavailability of coffee or water. Service was fast and satisfactory. All staff were courteous and helpful. First visit to Autonation went well and quick.

I have come to expect great service from this organization. My service writer, Steven, has always taken great care of me and, of course, my automobile. For my most recent appointment, I arrived a little early. Steven immediately checked me in and told me how long I should expect to wait. As usual, the wait was shorter than I expected, and I was on my way. I have nothing but good things to say about the service I have received over the last 4 years with this dealership.

I was treated with respect and they did the oil change in a timely manner. Very satisfied.

Emil and Colton found me the perfect truck for our family even in this crazy market. Told him what we were looking for and found it fast! Very professional and knowledgeable across all brands and super fun to work with! We will be buying here again! Highly recommend both of them to work with for anyone! Thanks again guys!!!

Called ahead and got set up with transmission repair on a Saturday. Steve was very helpful and great service staff

Very helpful, professional, and most importantly serviced my Subaru in a timely manner.

Jamie Haughian helped us buy our Subaru and it was a great experience. He was really efficient and knowledgeable and made the experience really straightforward. Thanks!

TJ's great, knowledgeable about the car's features and upfront about pricing. If you're in the market for a car these guys will give it to you straight.

I came in to fix the passenger side mirror. They ordered the wrong part despite being told multiple times which part needed to be replaced. They damaged the driver side mirror. The service director Tommy Tufano was talking to me like I was an idiot and was giving me rude looks. Absolutely horrible experience. Nobody apologized for wasting 3 hours of my time. I got no updates as well. Not even an hour in. I left with more problems than I came in with. They do not value your time. Tommy Tufano blamed his rude look on his mask, but eye contact displays the correct emotion 60-70% of the time based on scientific research.

My sales associate, Colton Lockhart, couldn’t have been any nicer. He was extremely patient and kind, a delight to work with. I would recommend him to anyone. Love my Subaru Outback. Very easy and comfortable to drive. Love the safety features and the bigger, touch screen.

Colton is amazing, he knows the vehicles and shares all the tech and safety info we'll to make an east decision to buy. The Autonation team is quick and easy to work with, they go above and beyond.

Purchasing our Subaru was a great experience from start to finish! All of the staff was friendly, knowledgeable and extremely helpful!

This was my first time purchasing a new car and I didn't know where to begin or what dealership to consider purchasing my car from. I checked out several other dealerships here in the valley, and many of the sales representatives that I met with were very aggressive and brash, and did not provide me with helpful advice in my prospecting purchase. I had heard about the service at AutoNation Subaru from a relative of mine, and decided to make my way over to Scottsdale to see if this dealership would be any better than the other ones I had already visited. I can confidently say that I made the right choice in checking out AutoNation Subaru. I was elated from start to finish with my experience at this dealership. I had the pleasure of working with Lucas Petrullo - he ensured I understood what my options were, was communicative and friendly throughout the entire process, never pushed me to make a decision without thinking it through first, and truly made my first car buying experience so enjoyable! I highly recommend that if you are in the market to purchase a new or even a used car, that you make your way to this dealership and ask for him directly as he is an excellent sales associate and encompasses some of the greatest customer service I have ever experienced. Thank you Lucas and the entire AutoNation Subaru team! 🥳☺️

I was very pleased with the service I rec'd recently at AutoNation Subaru Scottsdale. I made my appt to have my 2020 Forester's first oil change and from beginning to end (making the appt, bringing it in, waiting, etc.) everything was very smooth. They had my car finished in less than an hour. Also, the waiting area was not crowded and it was very clean. It was super easy, fast and everyone was extremely nice - what more could you ask for!

Great service. Sales person (Bryan) was very knowledgeable and helpful, as were the finance staff, as well. They didn't keep me waiting all day long while going through the purchasing process, like others have in the past. Highly recommend.

One of the easiest/most transparent car buying experiences of my life! My husband and I were on the hunt for a 2021 WRX STI. Before visiting AutoNation Subaru, we visited two other Subaru dealerships in the area. We had a horrible experience at Camelback Subaru, where they tried to up-charge the MSRP by $7,500 ($5,000 of which was a "bank fee" that we were told was simply because of low inventory in town). When I finally reached out to AutoNation, I was already a bit jaded by the experience so far, but our sales associate David was incredibly responsive and transparent via email and text before we drove up to see the vehicle. He sent me a total cost that was actually based on the MSRP without any bogus fees or upgrades that we didn't need. When we arrived for our scheduled appointment, David met us at the door, and immediately let us take the car for a test drive. The purchase process was seamless. The pricing was fair with 0 surprises, and even a little discount added on. Brett in finance was easy to work with, wasn't pushy on the maintenance packages and was also able to beat the financing I previously secured through our bank. We were out the door (with our new STI) in about two hours from beginning to end. Everyone in the office was friendly and helpful. Thank you, David, Brett & the entire AutoNation Subaru team for a great, honest experience!

Honest, transparent, efficient, and pleasant every step of the way.

I was greeted as soon as I drove up. My assigned service associate was waiting for me and he had my service ticket ready for me. Waiting area was clean and sanitary. Services were performed quickly and perfectly. My hat is off to Marcus, my service associate, who made me feel very comfortable, and explained everything to me.

My experience here hasn't been great. I went to look for a car when I was 19 and heard Subarus are great cars. The sales man I work with was great and nice. The finance person was not. He told me I was to young for a auto loan with chase and refused to contact my bank for 4 hours. When he did chase wrote back immediately and approved my loan right there on the spot with a low APR. When that happened the finance person turned nice and worked with me. About 6 months of owning the car the ac slowly died and they replaced the blower motor. It's been almost a year and it's having the same issues it did last time. They refused to look at any parts because they couldn't feel any of my problems. They said they would have to charge me to look inside. I understand thas normal but I feel strongly that if they fix the ac it shouldn't be breaking down having the same issues within the year. I've had garbage cars before with ac that's lasted more than 3 years and good cars with ac that last more than 3 years. The Subaru dealership told me because they can't see the problem with the car idling for 20 mins that they won't do anything or check. So I'm out of luck until it dies completely like it did 11 months ago and they will still charge me for it unless it's the part that they replaced. Poor service and I'll never buy a Subaru again. My Subaru is a 2017 outback

I really love Subaru and this location has been amazing! I struggle with the anit-mask policy Autonation has implemented, however the manager Sara did everything she could to make me feel comfortable. She went as far asto have my car picked up/dropped off so i didn't have to be in an environment I was uncomfortable in. I really appreciated that and will be a loyal customer as long as she is there!

Customer service was absolutely incredible. I came in with a pretty big car problem and Garry got me in almost immediately, got me set up with a loaner car and even comped the repair - as my vehicle was just outside of warranty. I highly recommend and I'll be a returning costumer.

My husband and I have two young children so spending a ton of time at the dealership isn't really an option. We worked with Lucas on a new Impreza that was in transit and explained that we would really like to limit the amount of time we would spend at the dealership. Lucas and his team were amazing and exceeding all of our expectations. Not only did they offer a fair amount for my trade, the entire process was seamless and we were in and out within about 2 hours of our arrival. I can't thank them enough for actually holding up their end of the bargain and doing what they said they would do. 👏

My husband and I have two young children so spending a ton of time at the dealership isn't really an option. We worked with Lucas on a new Impreza that was in transit and explained that we would really like to limit the amount of time we would spend at the dealership. Lucas and his team were amazing and exceeding all of our expectations. Not only did they offer a fair amount for my trade, the entire process was seamless and we were in and out within about 2 hours of our arrival. I can't thank them enough for actually holding up their end of the bargain and doing what they said they would do. 👏

Honest service. Decent prices. Good work.

I had 2 needs when I visited AutoNation Subaru Scottsdale. An oil change on my 2018 Forester and to get a couple used vehicles appraised. Both the service and sales departments helped me very professionally and listened to my needs and did not try to sell me anything more than that. Thanks. ML.

Colton, Ward and Brett provided outstanding service from my first phone call until I drove off the lot. Colton helped me (and worked with me over the course of a few weeks) put together the deal that worked for my family. He also helped navigate the difficult delivery delays and even beat the deadlines we set. I can tell he cared about getting me in the car I wanted and he wasn't pushing a deal. Ward helped get our paperwork together for Brett in Finance. Brett brought everything we needed together and was even able to make sure that Subaru finance gave us the absolute best deal possible. I can't wish for a better car leasing experience. Go see Colton!

Professional, friendly, courteous and seamless purchase of Outback.

Very good experience with service. Gary was very helpful and efficient. our check engine light came on and we were heading out of town in a couple days. Gary and your service dept was able to get the problem analyzed and fixed, under warrant, in a couple hours plus fit an oil change in and find a coupon for us.

Michael H always takes good care to listen, keep me posted and take good care of the car’s service needs. This was a tough problem to figure out, but they kept at it.

Great service as usual.

Sales department really nice. Our 4month old new car has been back twice to date. First time for a new battery and then because we had a puddle of water on the driver side floor. They ordered the new part and when we went for it fitted the service associate had not booked the appointment. New part fitted and one week later same issue. Speak with Subaru and it is apparently a known issue. Another new part ordered. They phone to set a appointment. Over 10 minutes listening the same message loop. Had things to do could not wait forever so we still do not have a repair date. Disappointed with the after sales is in understatement.

Super great experience. Colton was great to work with. Very pleased. LOVE my new Forester!

Marcus Andrew’s was my service advisor and I have nothing bad to say about my experience. I’ve been to multiple shops and other Subaru service centers and they have all treated me poorly or messed up on the fixes to my car. Marcus and AutoNation Subaru took care of me. They always kept me in on what my car needed, the fixes were affordable and I truly felt that they cared about me and my car. I will continue to go AutoNation Subaru and Marcus.

I am always pleased with the team at AutoNation. Mike especially, is helpful and friendly. Only reason for four stars versus five is that after an oil change and inspection, I noticed that the rear wiper blade on my Subaru is torn and clearly needs to be replaced. Would have thought the regular service should have included wiper blade inspection.

Easy negotiations, explanations, assistance and purchase. This is the second vehicle that we have bought at this dealership. Everyone is professional, courteous and extremely helpful. Jamie (sales), JT (sales), Ward (manager) & Darcey (finance) were superb. Due to the global shortage of new cars, if you see one on the lot that you think you want, don't hesitate - it will be gone the next time you visit the lot! JT was exceptionally helpful in setting up the car with Apple Play, various settings, etc. - he really explained everything exceptionally well

Very fast and efficient. Really appreciated the shuttle service.

I had Marcus as my service representative and he was very kind, helpful and he got our Subaru in and out quickly!!

While the staff is polite. The follow thru has been Aweful. Series of screwup that left me with an expired temporary plate in CA. Much stress to get new plate

Excellent Service! I had taken my car to another Subaru dealer with a complaint about the seat motor fan noise, which had gotten quite loud when the car was a few months old. The other dealer told me the noise was normal. Autonation listened to the motors and then replaced the fans in both seats. Much quieter! I received three recall notices from Subaru. I called Subaru Superstore of Chandler. They said the service department would call me back. I waited two days. No call back. I called them again and was told they had to order parts and would call me when the parts were in. Two weeks later I called Subaru Customer Service. The rep I talked to said there was no back order on parts that she could see. She called Superstore and was told they were waiting for parts. She then called AutoNation. She connected me to a service rep there. The rep said they had all the parts and set up an appointment at my earliest convenience. All the recalls are now taken care of. It's been three weeks, and still no call back from Superstore. I bought my Subaru at AutoNation because they came in at $5,5000 out-the-door price under what a dealer in Tucson wanted to charge me for the exact same car with the same options. I was going to switch service to Chandler because they are closer to me, but I'm not switching anymore. I'm highly satisfied. Their facility is small and the waiting area not as comfortable as some (Precision Toyota in Tucson is #1 for waiting areas I've used), but the place is friendly and professional and they get things done right.

I had a great experience with Autonation Subaru in Scottsdale. Bryan, Matt, Lucas, and Shawn were very helpful, respectful, and honest. I would definitely recommend.

Great experience with Lucas Petrullo

Steven is your guy is you need help at Scottsdale subaru! He's the best !! Thanks bro for all your help with my STI !!

Great timely service!

Fast and convenient you guys do a great Job.

The best car buying experience!! I knew what I wanted and they delivered from the first call to driving off in my new Crosstrek. Thank you Automation Scottsdale Subaru👍

Fantastic experience working with them on the purchase of my new outback. Very customer service focused, highly reccommend!

Fantastic experience buying my new Outback from this dealer. Very client service focused, highly recommned!

They couldn't have made it any easier. No tricks, no hidden agendas. Very transparent and straight forward. From sales to finance and vehicle delivery, I have never had such an effortless vehicle sale.

My son is moving to AZ and needed to purchase a car upon arrival. Unfortunately, we had a terrible experience at Camelback Subaru and with vehicle inventory being so low everywhere we were feeling a bit despaired. 😞 I reached out to 3 dealerships online and Colton from Auto Nation Subaru called me within 2 minutes! He was friendly, listened and after a few hours we drive off the lot in the car that Camelback Subaru tried to price goug us on! We are frim the midwest where people are generally just friendly and Auto Nation Subaru made us feel like we were at home! Colton would crush car sales where we are from! I can't leave the review without saying how awesome Darcey, the finance director was! She took the time to ensure he got a great rate and to help explain the different warranty options! Most importantly she connected with a mother looking out for her son! Thank you Auto Nation Subaru of Scottsdale!

Terrible service experience. Shuttle driver (Subaru employee) nearly seriously injured my 11 year-old son when he drove off in a hurry before he was even inside the vehicle. Luckily my wife who was seated in the rear seat was able to pull him in before he fell out! Driver then drove like a maniac to our destination. Upon return it was discovered that not all of the service that was listed on the invoice as being performed was completed; the tire rotation for example - which leads me to question whether or not the service was completed at all or if the recalls were actually performed. Oil cap was replaced with a different (old, worn and filthy) cap than what I showed up with, so I'm sure they at least touched that. There has been no follow up to my complaints from the dealership or Subaru of America, which in my opinion, is unacceptable.

Visited AutoNation Subaru and was very pleased with prompt attention and service. Complimentary top off of all of my fluids and thorough check up of my Outback and would highly recommend. Pleasantly surprised at no charge for issues and diagnosis of problem I brought my car in to do diagnostics. Making appointment was easy and the scheduling was easy and very accommodating to my schedule. Recommendations for future services that may be needed. No up selling and very honest and helpful. The service team went above and beyond.

Hi

Great place to purchase a car. TJ, our salesman, is bright, articulate and hard working. He put my needs and wants first. He is an excellant saleman. This is the first time in 25 years I don't have a Toyota in my driveway. Darcey, finance director, made what is usually an unpleasant experience (finance details, upselling, etc) enjoyable. This is a five star operation

Absolutely LOVE AutoNation Subaru Scottsdale! The staff is fun and friendly but they’re also very easy going. This was my first time buying a car and I couldn’t be happier with the customer service alone. I went in nervous as hell because of all the horror stories with buying a new car and the aggressive car salesmen. I didn’t have any of those experiences. I spent hours and hours calling different dealerships about a specific car and I’m so happy they were one of the 3 dealerships that actually had it. With how I was treated over the phone, I had to visit here first. Needless to say, they were my only stop. So happy I did!! Shoutout to TJ for your patience and support!! And Steven in service for teaching me a thing or two about my car!! 100/10 would recommend AutoNation Subaru Scottsdale!! Love you guys!!

Absolutely LOVE AutoNation Subaru Scottsdale! The staff is fun and friendly but they’re also very easy going. This was my first time buying a car and I couldn’t be happier with the customer service alone. I went in nervous as hell because of all the horror stories with buying a new car and the aggressive car salesmen. I didn’t have any of those experiences. I spent hours and hours calling different dealerships about a specific car and I’m so happy they were one of the 3 dealerships that actually had it. With how I was treated over the phone, I had to visit here first. Needless to say, they were my only stop. So happy I did!! Shoutout to TJ for your patience and support!! And Steven in service for teaching me a thing or two about my car!! 100/10 would recommend AutoNation Subaru Scottsdale!! Love you guys!!

Great service and the reason I visit there is because of Steven, who is always shows great customer service and tells me what NEEDs to be done and what can be done later.

Gary is the best service advisor that I have ever worked with. Always excellent service! He really takes care of his customers / clients!

Easily one of the most enjoyable car buying experiences of my life. The incredible general manager made the process easy, simple and a transparent buying process. Keep her happy and well compensated AutoNation

Great experience as always. Our service manager , Mike, always takes great care of me.

Excellent service. Bryan was very professional. Great communication and follow up regarding our vehicle repairs. Thank you Bryon.

Mike Harris is our go to guy @ Auto Nation Subaru in Scottsdale. Our last day in Colorado recently rodents got in under the hood, AC wires were chewed, was the car ok to drive home? Mike, long distance, calmed us down and said if there were no other messages we’d probably be ok, which we were. Through 6 or 7 Subarus, Mike has never disappointed us; actually Mike is probably the main reason we still drive a Subaru! Thanks, Mike!

Friendly yet unable to fix my car.

Brought my Subaru Impreza in for a recall. Used their courtesy car driver. A very pleasant experience all within time frame quoted. Thanks Gary and Lynn.

Steven was great, he kept me updated throughout the process.

Great service and good rates. They get me in and out in a timely manner too.

I recently purchased a pre-owned vehicle (Honda Civic) from AutoNation Subaru Scottsdale. My buying experience included several different visits to the dealership with lots of "shopping around" at other dealerships as well. Throughout the course of the transaction the entire team (sales, finance, etc) at Subaru Scottsdale was exceptional. They were very low pressure and allowed me to proceed at my own pace. It also helped that they had a very reasonably priced vehicle with no dealer "add-ons" or excessive fees to jack up the price. I was treated as if I was purchasing a new vehicle and felt like an important customer. The difference between this dealer and many others I visited was noticeable (in a good way). If you're in the market for a new Subaru or pre-owned vehicle I would HIGHLY suggest a visit to AutoNation Subaru Scottsdale.

As customer friendly as it gets.

Went in for an oil change and a software update. The software update took longer than expected but my service advisor, Steve Russo, was on top Of it! He did his best to make my wait comfortable. But I expected nothing less. He’s always so professional and friendly. He gives us the best customer service.

I scheduled an oil change and tire rotation last week. I waited for about 1 1/2 hours. A repair guy drove up in my car and then he he called out a customers name to say her car was ready and when she saw my car she said that’s not my car. 20 minutes later, they called my name, and informed me my car was done and in the parking lot, which I thought was odd as every customers car was brought to the service entrance. When I got my car I was surprised that it wasnt washed or vacuumed like most repair shops do when you get an oil change and my settings were erased. A bit disappointed as my experience with Suburu was always A+. I guess being Friday made them rush through service care. On a plus note, customer service guys were attentive and polite.

Always a pleasure to be at my Subaru dealer. The service people are on time, courteous and explain what will be done. Steve even looked for the best discount coupon to save me money! Because my car was going to be there for several hours, I was provided with a loaner. The waiting area is clean and bright. Checking out is quick and easy. Thanks AutoNation Subaru.😊

The service rep was very courteous and helpful with warranty work need on my car. AutoNation truly cares about the customer.

Great experience, low pressure, friendly and knowledgeable.

I had a great experience buying my vehicle from this dealership, everyone was super nice and professional. The salesman that walked me through the process was really knowledgeable about the vehicle I was looking at. Thanks again.

Excellent and friendly customer service.

Servicing was timely and professional.

While living 5 minutes from this Scottsdale dealership we’ve been taking our 3 Subaru’s to a dealership in Phoenix for almost 10 yrs. Long story but basically we were unhappy with new car salesperson in 2013. Today I discovered I needed new wiper blades before a drive to Tuscon and Steve Russo could not have been nicer. He went out of his way and personally popped on 2 new blades. This confirmed my thoughts about switching to your Scottsdale dealership for my next and future service. Thank you, Steve.

Very dishonest and poor customer service experience. I talked with three guys while I was there and none of them were on the same page. I even have one of them recorded on a voice memo stating he didn't agree with the other sales managers (Carl Campos) appraisal numbers that he was offering for my trade in. When I got on the phone with Carl Campos, he kept interrupting me and speaking over me, I had to ask him to let me speak. This guy was just trying to lowball me and wouldn't admit to his faults or his employees. Phony people with no integrity whatsoever.

Very friendly and helpful! My service work was done in a timely manner.

From first contact to driving out of dealership with my new car it was a fast, uncomplicated and an enjoyable experience.

My experience buying a Subaru at Autonation was perfect thanks to Maria and Ivan. When we could not find the car I wanted in the color I wanted, Maria starting searching and found the exact car I wanted was arriving in three days. Because she “went the extra mile” I am now driving the exact car I wanted and in my price range.

TJ was very helpful in the whole process. It felt my more like I was buying a car on my own with him as guide vs him trying to sell me a car. I mean that in the best was possible.

Great service!

AutoNation Subaru Scottsdale service center is always a great experience! The staff is friendly and attentive and give their full attention to your needs. Thank you Steven for keeping me and my Forester humming along!! M G

Always kind and courteous, they always strive to get you in and out as quick as possible without sacrificing quality work.

We enjoyed our experience purchasing our Subaru Outback from AutoNation Subaru - Scottsdale. We knew the automobile we wished to purchase so it really got down to the deal and the dealership. We visited multiple Subaru dealerships and decided on Subaru - Scottsdale. We were treated exceptionally well by all personnel we came across.

I arrived a few minutes before opening and the first Service person spoke with me, acknowledging my being there and would be a few minutes only. My car was in, serviced and a recall notice item checked. My car did not have the recall issue. They gave me new wipers blades and off I went. Easy Peasey! Donna Rayl

Back in early May, my prized '02 Tundra was totalled. She had 245K miles on her. My wife was driving. While all that really mattered, was that she was alive and in one piece, the news of my truck was still very upsetting. While waiting for my settlement, I got busy looking for a replacement vehicle. Preferably, a Japanese truck. Initially, I was looking to downsize, as I felt I really didn't need a full sized truck, anymore. In fact, I came very close to purchasing a Nissan Frontier Nismo. I had even seen a few Tundras in good condition. Many of which, were slightly over priced. The same day I put a deposit on the Frontier, I happened to be looking through listings, and new one popped up. A jade green '02 Tundra TRD, but 172K miles. The price was right about where it should've been. I immediately sent an email through Farmer's Truecar to the dealer, which happened to be AutoNation Subaru in Scottsdale. The Web Sales Associate, Maria responded the following Monday morning, and I went to see the truck that day. She was very friendly and professional, even sympathetic toward my situation. She was extremely helpful. She recommended signing the paperwork to get the ball rolling, as the truck hadn't even been inspected, yet, so I couldn't do much more than listen to the engine. It sounded excellent. Maria then turned me over to Darcy, their Financing Director. I'll use the same 4 words. Friendly, professional, sympathetic, and again, extremely helpful. This is where I signed the paperwork for the proposed loan, and she told me she would have the truck expedited through their processes, so I could test drive it, then make my decision. The following Friday, I test drove the truck with Maria, then it was back to Darcy's office, where she had found a loan with an even better interest rate than initially planned. Everything about the truck was disclosed, and all safety issues with it were resolved by their mechanics. Amazing! I drove my green Tundra home that day. As it was so expedited, they didn't have a chance to replace the cracked windshield before I drove it home. That was taken care of last week. Huge thanks to Maria, Darcy, and their team of mechanics at AutoNation Subaru in Scottsdale for taking care of me as well as they did, without being pushy, as so many people in car sales are. I was very impressed. Also, thanks to AutoNation Subaru in Phoenix for being understanding about returning my deposit, once I settled on the Tundra in Scottsdale. Maria and Darcy, you two were awesome. Thanks, again.

Friendly courteous service, minimum wait, work completed in time promised. Thanks

Good new service experience. We needed a trailer hitch installed on our new Outback, was able to call and get that scheduled easily, they sent several nice reminders, and the service was in and out that day. They even nicely took care of the upcoming 6000 mile service while the car was there. Our appointment was at 7am, and they opened promptly on time, and had us on our way quickly -- we just left the car there for the day. Our advisor Steven was friendly and efficient. New trailer hitch looks great, we're ready for traveling this summer!

I recently had my car serviced at AutoNation Subaru. Everyone was very helpful and courteous. The work was done promptly. I expect to take my Subaru back to AutoNation in the future.

The staff at AutoNation Subaru Scottsdale were extremely helpful! Jamie was great to work with and kept me informed throughout the process. I’m really pleased with my new car.

Had another great experience at Autonation Subaru Scottsdale-- and with my service advisor Steve Russo-- when I brought my car in for oil change last week. He informed me that there were two recent recall notices that he would take care of while I was there for the oil change. Even with that additional work I was out of the shop in an hour and 45 minutes--which seemed very reasonable as the recall notice for the ignition coil replacement alone (which I received by mail after the fortuitously timed oil change appointment) estimated over an hour for that repair. Again, I was very pleased with the service provided at Autonation Subaru Scottsdale!

Exactly how buying a car should be! Top notch customer service and a transparent buying experience

Steve took care of me. He arranged for a ride home so that I don't have to wait there while they are fixing my car. Great service.

The customer service was spot on!! The car was ready when I got there, it was clean, the air was running it was all in all a great experience.

First visit to Scottsdale Subaru. I went in for an 18,000 mile maintenance service. I was promptly checked in by their courteous staff member Marcus. He advised me of the approximate finish time. When I returned the service was complete and Marcus informed me that he had noticed the o rings on the a/c unit needed replacing. The repairs were made at no cost. I will definitely be back at this location for service. A very pleasant experience.

Friendly service and would buy a car here, but after two visits they've billed the warranty for over $2,000 in parts and labor and the A/C problem still isn't fixed.

On first impression our salesperson was courteous nice respectful. However it didn't have a good knowledge of the vehicle we were purchasing. Once we got into the financial discussion there was basically no discussion here's the price take it or leave it. I was quite disappointed with the financial process. Also I requested a couple of items from the salesperson after the sale was done and no response. Basically I felt like AutoNation was here's the car we're selling here's the price take it or leave it once you sign on the dotted line thank you very much please don't call us.... I would definitely send my friends to a more personable workable dealership!

Great work. Quickly and efficiently done. Will be back in 6 months or 6000 mi!

I just bought a new WRX here at the beginning of the month and Maria was super helpful! She's been a part of my car buying journey for two months and longer now! She was very patient with me and answered all my questions. Thank you so much!

Wonderful service!!!

I took my 2018 WRX for its second oil change and inspection; from booking the appointment to delivery of my vehicle my experience was excellence in the service level. It was super easy to book the appointment, on arrival Steven was courteous and professional and he listened to my requests and concerns, this is something that is missing from many places that service their customers, he reviewed my unit bumper to bumper and even took video of the condition, that protects ne and the dealer. My unit was delivered back to me clean and the work performed was of the highest quality; you may say "it was just an oil change" and you're right only that in the prior oil change at a different dealer oil was spilled on my brand new engine and the stain was left there for me to admire also the oil cap looked like it had been run over and had dirt on the seal like little rocks and dirt; here at autonation Subaru those conditions were corrected the engine comportment and the outside if my vehicle were clean, looking brand new. The inspection was thorough and my service advisor went through it with me before providing a copy for my records. No nasty persons were seen anywhere around this place all the personnel were amicable and professional; even my grandkid had a good time despise the 2hr waiting time. Great place; too bad I did not buy my Subaru here. I service my unit here, just performed the 36 month service and the only thing I noticed was the consistent great customer service and the work professionally performed, a big kudos for my 3 year old service advisor Steven Russo, he's like family to me, always honest always on top of the needs of the unit and always going above and beyond his duty. A big thank you from my heart to Steven and AutoNation for the consistent high quality customer service.

Always the best experience because of the service representative Gary Chonce. He is amazing every time you bring the car in.

At last a good car buying experience. In and out in 3 hrs 15 min. Got a great car.

Service dept. is terrific! Always greet you with a smile, are knowledgeable and hardworking. Would recommend without hesitation.

Excellent service, always the most respectful, went above expectation and installed my air conditioning condenser in the same amount of time it usually takes for my other service total.

Gave me my last free service eventhough I was 6 months past the date!!

I had a really good experience with Mike at Scottsdale Subaru. I wanted to get a skid plate put on my car, and there ended up being a few issues that held up the process. Mike was awesome and helped me figure out what I needed to do to get my plate installed! It took a few weeks but the project was completed and I felt like the team at Scottsdale Subaru took care of me the entire way.

Excellent experience purchasing a Used Vehicle from Jehohada Jean-Batiste my salesman He was excellent from start to finish. No pressure just excellent customer service. Have to say , the folks at this dealership enjoy what they do and it shows. Thank you for great car 🚗 buying experience

Reason for visit was recall notice. As always, my service adviser Steven Russo was pleasant; his estimate for repair was spot-on. The work by Kevin Medina Jimenez was excellent. Car returned in tip-top shape and clean. Who could ask for anything more?

World class car buying experience. Worth the drive from Scottsdale/Phoenix. The experience was pleasant from the initial greeting walking into the store, the end to end process, to driving off the lot with a new vehicle. We will be customers for life.

very helpful and polite, car fixed and runs well very positive experience

Terrific car, great sales rep, Emil, and we're happy campers!

I can relate to the experience as posted by Vince Seeley. The salesperson was very friendly and helpful, but once we paid for everything, AutoNation appears to be in no hurry to resolve legitimate issues. We bought a used car in December 2020, paying cash for the full amount with no financing involved. It's been almost 6 months and we still haven't received the title. I need to have the title transferred for insurance purposes, but am not able to because the title 'does not exist' according to the Arizona MVD. AutoNation told us there's a delay because there is a lien on the vehicle that they are trying to get released. I didn't think dealers were supposed to sell vehicles without possession of the title, but I suppose that's a question for a lawyer. We're happy with the vehicle and the salesman, but the experience has been ruined since after 6 months we still didn't get what we paid for. We've been in constant communication with AutoNation Subaru Scottsdale, and they just keep saying they're working on it but nothing seems to be happening. I also contacted AutoNation at the national level last week about the issue and was told they would get back to me, but haven't received any updates. Like Vince mentioned, make sure you get everything in writing, and verify possession of the title before buying a vehicle (CarFax, etc. won't tell you this so you need to run the VIN using the AZ MVD). I hope this helps someone avoid the painful months-long experience we're going through.

Service started about ten minuets after I arrived at the dealership. It was completed inside the hour and a half that was predicted. The salesperson who sold me the car showed u[ and was kind enough to help me find the well-hidden hood release. Pleasant and efficient. A Good Experience.

Got my new Forester on Memorial Day from Emil and his manager Matthew with a really good deal. They are very professional, helpful and transparent in buying and negotiating process. I feel no pressure from AutoNation Subaru and am satisfied with what I got. Recommend!

I brought in my '04 Forester with a check engine light after another service shop had misdiagnosed the problem and had me replace a part that worked perfectly fine and then tell me that I needed to spend nearly $1,000 in additional repairs when the light came back on. Needless to say, I was burned and wary of being taken advantage of by another dealer service department. However, AutoNation Suburu Scottsdale treated me right. The Service Advisor Marcus was very helpful and straightforward. His technicians were able to correctly diagnose the problem, confirming what an independent shop found after having suspicions of the first dealer service shop's diagnosis. The problem ended up being one part and the repair cost half of the initial misdiagnosis. The check engine light has remained off and the vehicle passed emissions, enabling me to sell it and get another Subaru large enough to fit my growing family. I am very grateful to Marcus and his team for doing a thorough diagnosis and caring about resolving the problem.

I ended up not buying there, but it was a great experience overall. No pressure, friendly staff and all is good. A shout out to David and Carl!

Jean Baptitse helped find the perfect car. He spent a long time with me and was extremely patient!! I highly recommend Mr. Baptiste and AutoNation Subaru.

The car buying process was great. Maria, my salesperson, made sure to go over every aspect of the car. Carl, the manager, worked out all the numbers to create a deal that I was more than happy with. I will definitely recommend this place to anyone.

The sales team was fantastic. Maria, the salesperson, made sure to go over every inch of the car with me. Carl, the manager, took care of working out the numbers to a deal that I was more than happy with. I will definitely recommend this place to my friends!

This was an 18 month check, basically oil change, tire rotation and checking fluids etc. I waited for the work to be done. Markus was pleasant and had my car done in less than an hour which I appreciate.

Problem free purchase and delivery. Bright and energetic sales rep.

Professional and friendly environment.

Scottsdale salesman, Colton was knowledgeable and personable. Great used Subaru Crosstrek XV Touring hybrid. 1. Nosier than I would have liked with my all terrain tires on. But Colton did inform me. 2. Have a GSDog and only drawback is lack of separate air in the back. 3. Only given one keyless access device. Misunderstanding that another key would be provided - free of charge. They are expensive to replace.

Just a routine oil and filter change, but handled quickly and courteously. Service manager Gary Gonce is the best!

Brought my 2017 Crosscheck in for its maintenance at the Service Department. As always, courtesy and professionalism were on display. I waited, masked and socially distanced, in the showroom. The servicing of my vehicle, fluids, brakes, tires, etc., took just over an hour to complete. When it came time to pay my bill, I was given an extra $20 off. I was reminded by the technician that I could stop in at any time for a "free pit stop." This courtesy is for all Subaru owners. The only service not provided was the free car wash, but only because they were experiencing technical difficulties with their car washing equipment. However, I was invited to return at a later date for the car wash, again at no charge. They truly aim to please their customers.

First time I brought my car to this dealership. Service representative was excellent. Time estimate was perfect.

I'm a returning customer because they've got it down pat. Provide great services and customers keep coming back. Makes sense, doesn't it?!

we ran over a bolt puncturing our front tire causing a slow leak..... fortunately we were near the AutoNation Subaru Scottsdale. We have had our Ascent serviced at that location each time we are in Scottsdale. They patched the tire and we were on our way in less than a half an hour. The Service Dept. people are the best !!!

My family had and have 8 Subaru cars during past 30 years. All this time we are happy with these cars and service. My last visit to the AutoNation Subaru of Scottsdale was pleasant and productive, as usual. The problem was fixed and my car is back in good shape again. Thanks!

I've always appreciated my vehicles as tools to safely get me from point A to point B. But this is the first time I've ever LOVED my car! I can't stop raving about my Subaru Crosstrek and the exceptional service I received! My car is awesome and Baptiste was fantastic! He was friendly, knowledgeable, and made the entire process a pleasure.

Routine 12 month service. Marcus was courteous, remembered our phone conversation re a question I had. I waited in a comfortable waiting area for the completion of the service, which was right on the time estimate given. Thank you

Very helpful when you are in the buying process. Beware, after you sign and drive away all of that ends. They act like they will help but never do. All of a sudden the sales guy doesn't have any answers. I was hoping since they have a fairly new GM things would be different. I hoped for a little honesty and integrity from AutoNation but they got what they wanted. If you are reading this and plan to visit this dealer, get everything in writing and then insist that a manager signs off on it. You will thank yourself later.

My service representative Steven is great! He is always friendly and helpful. I even get texts from him with updates on my car. : )

Phil was SUPER helpful, kind and professional. Jamie was also very professional and kind. Shawn in financing was very courteous and friendly. Financing was a pain but that was partially due to my own circumstances. It took FOREVER, again partially due to my circumstances, but also got the feeling that Sales manager wasn?t happy with my circumstances. But I got news for you, I didn?t plan on buying a car. I had a $3000 repair on my 2010 Subaru Impreza that I loved with all my heart and it took quite a bit of doing to get the finances together to purchase a certified preowned Subaru because in the end that?s what I needed. Right now money is tight for a lot of people and I don?t think that should come as any great surprise so it was really offputting that the sales manager was not happy with the additional hoops they had to jump through to sell me a car. All that aside the experience at AutoNation Subaru was really nice and is you were buying a car go see Phil or Jamie because they will treat you right. Also, if you get your repairs done there make sure you see Gary or Tommy the service manager because they are the most knowledgeable and most professional!

Updated navigation system from 3G to 5G under warranty. Warmly welcomed. Service performed as scheduled. Service Advisor Steven Russo was great.

Great service and advice for my Subaru suv

Was able to buy my car and have it delivered with no problem. Emil was a great salesman and kept in contact with me about the whole process.

Last week I purchased a 2020 CPO Subaru legacy XT. I currently live in Las Vegas and was trying to have this vehicle transferred to the Henderson location from the Scottsdale location. I had a very displeasing experience with the Henderlong send location. The store policies and the Way the manager handled himself very unprofessional and rude to me and my wife. Me and my wife simply said we’re going to wash our hands with this deal as we were going to pay $500 and have it transferred to Henderson. After they treated us the way they did we simply said we are going to go down to Scottsdale and pick it up ourselves. From the moment we got on the phone with a Scottsdale location they treated us not only as a potential client but as a friend. The experience that we had was five star platinum top-notch. I would highly recommend purchasing anything from this dealership as it was the smoothest most honest upfront comfortable transaction that I have ever come in contact with in my professional life. I would highly recommend buying from them as I will personally drive to this location to purchase another vehicle. My wife and I are very pleased with the fact that we gave AutoNation another chance and they totally redeem themselves it was a wonderful experience in this dealership is one of the best I’ve ever dealt with. Go see my man Baptiste as he was the main reason for the best car buying experience I’ve ever had great personality very professional modify he was awesome.

They taught me a who new method of keeping time. Quarter hour equals one hour. One hour equals two. Hour and a half equals four hours. Four hours for a simple oil change. AVOID THIS PLACE LIKE THE PLAGUE

Lucas Pettrulo, Sales Associate was the best! He was very knowledgeable and enjoyable to work with. Darcey Moore , Finance Manager was also fantastic making the transaction easy with no pressure.

Great overall experience! Emil was a competent salesman without pressure. Timely communication. Darcy was efficient with great personality in Finance. Matthew was professional and tied everything together nicely as a Sales Manager should.

I brought my car in because the "traffic jam ahead" screen kept coming on when there was no traffic ahead. Autonation needed to reset the setting. Unfortunately, their internet was down due to construction on enlarging the building. Steve notified me right away & gave me a number to call so they can walk me through the "re-set." They still gave me a free car was though. Steve is always very courteous and efficient.

Brought our vehicle in @12:40 , was told we would get a call within 2 hour when it was ready. Around 4 pm, I called to check on the status, and went through a phone auto-attendant hell-loop. We drove to AutoNation around 4:45, saw our vehicle, paid for the work, and had the wonderful experience of roasting my *** trying to settle in a car that was facing south absorbing the AZ sun for a few hours.

The sales team was very helpful. Phillip Gabrail closed our transaction passed 10pm. He always kept the same spirit and he connected with us during the process.

Have never had a bad experience at this location. Gary and Mike are the best servicemen I’ve ever dealt with.

Routine appointment but special, efficient attention?

Always great service and on time,

It was disappointing to find out two days after our service that the fluids had not been checked. Our wiper fluid was bone dry and our radiator is below the "low" level. Todays temperature was 99 degree F in Phoenix.

I like turtles

Bought a used car (my first car!) from this location and it couldn't have been a better experience. Every person I worked with was respectful, cared about me and my needs in a car, my budget, and everything in between. I worked with TJ and had a fantastic experience. He went above and beyond to help me look at cars throughout the Autonation locations in the valley. Overall, 10/10 would recommend Autonation Subaru Scottsdale!

The service was ok. My car was fixed right the first time it was in. However they seem to miss the little things. My battery was disconnected for the service they performed, and the tech didn’t bother to reset the clock in my car. As well as the tech must’ve enjoyed his test drive in my wrx, as he pushed my peak boost well over what It was when the car was brought in. Communication on updates with the car lacked a little as well. Their knowledge is good and they fixed the car the first time, they just don’t tick all the boxes for me

Autonation has always been a pleasant experience for service

In response to my visit on 5/3/21, just want to give a "shout out" to the awesome Team at Auto Nation Subaru Scottsdale for superb service and being considerate of my needs. The "pit stop" option provided an opportunity to have my car receive a multi-point inspection prior to an upcoming road trip, at no cost. The entire process from check-in to check-out took less than an hour. While waiting, I noticed all staff wearing PPE and practicing social distancing with customers. So, an all round safe, efficient and pleasant experience. Many thanks Guys! JT Goldsmith Scottsdale

Excellent. Steve in the Service Department is great. I am disabled and he goes above and beyond to make service a great experience.

I went in for a window tint and an oil change. They charged me 200+ for the tint but left the receipt in the car of the company they took it to (only cost them $90). They convinced me to get new tires and one wasn’t put on correctly so I had a flat tire within minutes of leaving the dealership. Don’t recommend. Had troubles contacting them once I had an issue with my tire.

Excellent service, paid me what was quoted, and took care of all the paperwork.

I?ve always liked the service center staff Always have answers and any help I need

Great experience,TJ was great to work with.Got internet price on a blue forester and liked it but when they showed all the fees “tax,license” they showed a window tint $500.I told TJ I didn’t want the tint and he said can’t take off the tint but he could take off the $500.Later in the the day I was notified that the blue forester was sold and TJ asked me if I could be color blind for another $200.I talked it over with my wife and made a deal right over the internet.I Came in next day test drove it and signed paperwork of everything we agreed upon.Thanks again TJ

Had services scheduled, and car made it to back at 9:20 am. I didn't hear anything for a few hours so I asked for an update at 11:30. Was told by the service support guy that they forgot to stamp it and service hasn't started yet. "Sorry about that buddy". It was a disappointing experience.

Steven Russo was EXTRAORDINARY. He found a windshield wiper blade for my ancient Subaru and installed it himself. I was in-and-out in 10 minutes.

Auto Nation Subaru Scottsdale is always courteous and thorough when it comes to working on my cars. They give me the greatest service with professionalism that can't be matched. I strongly recommend them for your next service call. The technicians are amazing as well and my cars run like new every time. They really live up to the motto of Subaru.....LOVE! Thanks guys and gals!

Low key, very knowledgeable and pleasant salesperson. Solid knowledge of relative differences among Subaru models. Was able to quickly find exactly what I wanted. One minor issue is that AutoNation really needs to set up a two-hour training program for those buying a new Outback Limited. Prodigious level of options to learn. A negative issue was the unexpected after-sales presentation of additional ongoing services and Starlink options. Both should have been discussed earlier, not when I was eager to drive the car home and after I had paid what I considered to be a fair price and been at the dealership for over two hours. While options presentations were not high-pressure, they came across as subtle pressure selling that left a bad taste in what was otherwise a professional experience.

Trusted!!!

Great customer service... explained the process. Very comfortable environment.

Everyone here is very nice and cool. David was super helpful and a really chill dude. Really grateful for the awesome service and hospitality.

Bait and Switch, very dishonest or at the least, terrible mistakes made to the tune of a $2000 snuck in. (They changed the warranty price and added a 'clear bra' which he NEVER ordered and NEVER received) and never said word one, NOR did they give him a copy of the receipt, they made it sound like it was for the financing company and he already had his contract. They refuse to fix this. My husband and son went down to Auto Nation on Northsight to get his first car. They settled on a price and interest rate. They negotiated the price of the warranty to $2400. So he gave the down-payment, signed the contract, and went home with the car. Several days later he was told he had to come back because the interest rate had gone up. My husband and I were trying to let him do this himself, but that made me angry, so I called Jody Sedillo with my son on the line. He said they had no control over the interest rate, and there was nothing he could do. We could either bring back the car or sign for the higher interest. Because my son was planning to pay it down quickly, he decided he still wanted the car. He and another person went down and they signed for the new interest rate and thought that was it. Driving home after work his car engine started on fire shortly after he bought it, they kept the car for weeks. It needed a new engine (now I wonder what he got). He checked with the people he made his payments with because they were applying his extra payments forward vs. to the principal (also awful trying to get ahold of those people). We've lived in Scottsdale, I am native, and still own a home there and Carefree area. We've heard of bad dealers, but this kind of behavior is outright criminal. They have not returned phone calls and when we did talk to them, the attitude is 'shrug my shoulders' and 'we can't help you'. We have filed a complaint with the Better Business bureau. Do NOT let your child be taken advantage of. A couple thousand may not be worth your time, but it is the principal of the thing.

Bait and Switch, very dishonest or at the least, terrible mistakes made to the tune of a $2000 snuck in. (They changed the warranty price and added a 'clear bra' which he NEVER ordered and NEVER received) and never said word one, NOR did they give him a copy of the receipt, they made it sound like it was for the financing company and he already had his contract. My husband and son went down to Auto Nation on Northsight to get his first car. They settled on a price and interest rate. They negotiated the price of the warranty to $2400. So he gave the down-payment, signed the contract, and went home with the car. Several days later he was told he had to come back because the interest rate had gone up. My husband and I were trying to let him do this himself, but that made me angry, so I called Jody Sedillo with my son on the line. He said they had no control over the interest rate, and there was nothing he could do. We could either bring back the car or sign for the higher interest. Because my son was planning to pay it down quickly, he decided he still wanted the car. He and another person went down and they signed for the new interest rate and thought that was it. Driving home after work his car engine started on fire shortly after he bought it, they kept the car for weeks. It needed a new engine (now I wonder what he got). He checked with the people he made his payments with because they were applying his extra payments forward vs. to the principal (also awful trying to get ahold of those people). We've lived in Scottsdale, I am native, and still own a home there and Carefree area. We've heard of bad dealers, but this kind of behavior is outright criminal. They have not returned phone calls and when we did talk to them, the attitude is 'shrug my shoulders' and 'we can't help you'. We have filed a complaint with the Better Business bureau. Do NOT let your child be taken advantage of. A couple thousand may not be worth your time, but it is the principal of the thing.

As a first time car buyer, this experience couldn't have gone any better. Brian Cypert was beyond helpful in making sure I got exactly what I wanted. The entire team here at Subaru Scottsdale was incredibly helpful and supportive, it took lots of hours and patience to make this happen and I couldn't be more grateful. Im so glad I chose this dealership.

fast efficent from start to finish gary was great

As a first time car buyer, this experience couldn't have gone any better. Brian Cypert was beyond helpful in making sure I got exactly what I wanted. The entire team here at Subaru Scottsdale was incredibly helpful and supportive, it took lots of hours and patience to make this happen and I couldn't be more grateful. Im so glad I chose this dealership.

Great experience ! No high pressure sales , . Was able to take my time and explore all my options without feeling any pressure.

I had an awesome experience and found the perfect car for me. Emil and Jamie were so friendly and made the whole experience super easy. Definitely recommend them both. I did a lot of shopping around, got the best deal here!

Courteous and knowledgeable salespeople. No pressure to buy.

It was a pleasant surprise to find a salesman who was willing to listen to me , and find the right car that fit me to a tee.

Friendly, courteous, and knowledgeable staff. Very pleased with my experience there, especially my salesman, TJ Throne.

Gary, my service rep at the Scottsdale location, always goes above and beyond to make sure my car is handled in a speedy and courteous manner. Wouldn?t go anywhere else. GRy is the BEST!

Steve was great as far as being professional and on top of it. He suggested I have an oil change as it had been 9 months since my last one even though it had only been 2500 miles since my last one. The thing I didn?t notice till I went to file the receipt was that they tacked on a $2.99 charge to top off my window washer fluid. That did not set well with me.

Even though I waited longer than was projected, that, alone, was not enough to warrant anything other than a five-star overall rating. I purchased a maintenance contract when leasing my vehicle in PA, therefore, the "No" to the question of an accurate quote of the work to be performed; also, since no prices were given, I can only assume the service cost was fair, thus a "Yes".

We have always been treated as though being a customer for any reason was important and that we mattered.

I actually had fun buying a car. I?m a die hard vw/Audi guy and they made the experience so good that I decided to jump into a Subaru. Time will tell if I?ll regret it but, for now, I?m extremely pleased with the process and the people at the dealership. Highly recommend! Connect with Colton if you can but realistically you won?t go wrong with anyone!

This was the easiest car buying experience. our salesman, Lucas, was friendly and accommodating. Everyone was nice and there was no pressure!

Just purchased and picked up my new Subaru Outback last week. Sales staff was excellent - Jamie H. was an exceptional salesperson - courteous, knowledgeable, attentive and much in tune with our needs. Matt M. was on top of everything that happened with us and Jamie, and responsive to all our questions and concerns. Overall, great sales team.

For regular maintenance service was reasonably quick and Mgr was helpful friendly and polite

AutoNation is always professional, respectful and helpful. I have complete confidence in this company.

An overall great experience. We found the car we were looking for and were helped by the fleet manager, Brian, who had excellent knowledge of the car and was able to help us complete the purchase within a few hours.

COVID procedures minimized facility services. Staff was especially courteous.

Very pleased with non-aggressive sales approach and post sale follow up.

Our sales person TJ did an excellent job of helping us identify the best Subaru for us. His product knowledge and patience have made our new purchase a pleasure to drive. Everyone at the dealership has been friendly, helpful and very professional.

This was our first time buying a subaru at autonation in scottsdale and it was a very good experience. The salesman and the sales manager were very good to deal with, up front and fair in pricing.

I was very pleased with the service at Auto Nation. I will always return to do service to this dealer. I bought my car at another dealership and had a terrible experience so I am happy Auto Nation is close to me and I appreciate the good service I received.

It was the most fruitful car buying experience. I definitely recommend Colton as he did a professional job and gave me the best deal by beating other dealers.

I purchased my new Outback through the Costco Auto Buying Program. I was contacted within 15 minutes of my submitting my request through Costco and had a test drive set up and my Costco pricing for the vehicle I was interested in. My salesperson was very knowledgeable about the car and was very easy to work with. The whole transaction went very smoothly and did not take a lot of time. I was very satisfied with the whole experience.

Easy to get an appointment at a convenient time. The service was fast and thorough. Nice and attentive staff.

My wife and I went in on Thursday looking for a specific vehicle, could not make a deal. Sunday they reached out and asked what it would take well I quote Viggo Tarasov (John Wick Movie) " I gave him an impossible task. A job no one could have pulled off." They were able to complete the job and we were down there Sunday afternoon signing and driving away in our new vehicle. Wait time could have been better but overall everyone was pretty nice and apologetic for the wait times, they were busy making deals, we get it. First Subaru we owned and are happy thus far. Kudos😃 to you guys for making it happen.

Usually excellent, but this time they put the new rear wiper blade on the car seat and didn't install it. One item was still not fixed for the third time.

As always, Steve Russo and his team did a great job checking out my 2018 Outback!

Service is quick and reliable. Employees are polite and efficient. Waiting room is clean and spacious

Took care of a recall while I was there for service

As always Steve Russo, my service advisor, is top notch. His attention to detail, sense of urgency and customer satisfaction are above reproach. He understands my needs, my Subaru and my tight time constraints. Simply stated, he couldn?t be better.

Getting service shouldn’t be a hassle. This team is friendly, efficient.. just easy to deal with.

Lucas and his whole team were great. They provided great customer service

Go see Colton! My daughter is in town visiting and I wanted to see and approve of the car she plans on purchasing. We test drove a Subaru Ascent with Colton and I was extremely impressed with the vehicle and Colton. He showed us all of the features and walked me through the safety and I feel great about her vehicle decision. Colton was knowledgeable and friendly and I appreciate that it was a no pressure visit. Subaru is not a vehicle that would have normally crossed my mind but after today it is definitely a competitor in the future when it's time for a new vehicle for myself. Until then I will recommend friends to come see Colton.

Thank you Jose for keeping me informed as the work moved along.

The service department is fantastic. Gary is always helpful, very knowledgeable and best of all for me he explains everything. Even if I'm not happy with how my car is running ( I'm usually not ) at least I know it's reliable and nothing is going to fail on me. These are sometimes difficult cars to own and the service department makes it easy.

They treat you respectfully and quickly

I'm from out of town but I've been considering replacing my 2005 Subaru. I happened by Subaru and was helped by Colten. I drove a few models and they had the color and model in stock. With 0% financing, I decided to buy. I really like my new Outback XT. Thank you Colten.

As I walked along dealership row in Scottsdale, AZ my expectation was to explore and not buy today. A large Chevy dealer next door treated me as most would expect, pushy, trial close after trial close, in my face and not answering my questions which just frustrated me. No thanks so I walked away thinking sales training for these people is needed. Maybe you can relate. As I walked to a large AutoNation Ford dealer the salesman tried to find a car based on my requirements. With no success, I stared walking to AutoNation Subaru, Scottsdale as I already knew I wanted to check out the CrossTrek from online video advertisement I saw the day before. Surprisingly Ford salesman offered to walk me over stating he previously worked there. He showed me a 2019 CrossTrek with many scratches and blemishes. I was disappointed with appearance of car as previous owner did not care well enough for it. As I searched online at Carvana and others I found lower priced, lower mileage better looking CrossTreks and the Ford salesman simply could not tell me why I should buy AutoNation's 2019 CrossTrek. Ford salesman irritated me further by having his sales manager prepare 8% APR loan figures when I had already showed him my credit union was offering me 3% as my Credit Score was Excellent. He kept defending his interest rate which just made me tell him "I owe it to myself to look at a NEW 2021 Subaru CrossTrek" since the pricing on website he showed me was just a few dollars more. I asked him why wouldn't I buy a NEW car with 2 more years warranty and zero miles without the blemishes? He couldn't answer me. So as I walked out he brought his Ford sales manager over to me outside to hear it for himself. Was such a disappointment and waste of my time to reiterate self as now a few hours had past. The Ford salesman walked me over to AutoNation Subaru and spoke with their #1 salesman in private and handed me over to him. I was told the Ford salesman would be rewarded if I bought from Subaru. The only part I liked of what experienced from Ford salesman was that he tried to find me a car, was not pushy and did a hand-off to Subaru salesman. As I reflect back, I should have stared with Subaru Scottsdale and avoided wasting 5 hours of my day before them. The experience at AutoNation Subaru - Scottsdale, AZ from David - #1 salesman, Ward - sales manager and Shawn - finance manager was professional, delightful, I was laughing, no pressure, was not pushy, was friendly, conversational, helpful and overall made my experience without stress. They listened to what I said and when preparing payment figures used 0.9% and 1.9% APR and down payment I specified. They trusted my credit was excellent as I said it was and did not make me feel like I did not know my credit file. The 2021 Subaru CrossTrek Premium with Eye-Sight safety feature had all the refinements I preferred helped me say YES today and we completed the sale. I would do business again with these men at Subaru Scottsdale however that will likely be a long time from now. The car is very smooth and easy on my eyes. It drives very well and have no complaints. My large mountain bike fit into back area with seat down and front wheel off. It hugs the road and steering tight. I am 6'2" and plenty of head room in front and back. I look forward to road trips knowing I am in excellently designed and assembled Subaru made in Japan. I have found USA auto companies still fall short on quality control and longevity. It is unfortunate as I grew up in Metro Detroit the USA motor capital. Laziness of some USA autoworkers and suppliers has plagued the Big 3 car companies for decades. Hopefully they will get their act together soon. In the meantime I will feel safe and enjoy my 2021 CrossTrek. Thanks AutoNation Subaru Scottsdale. If you liked reading my experience and want to find out how to www.EnjoyVibrantLife.com visit my site for helpful tips. Michael 👌

I had my new Subaru Crosstrek in for it's 6 month check up. Everything was taken care of promptly. I was impressed with the great service. Thank you!

Overall smooth process. Everyone was courteous. The industry has to figure out a way to making the buying experience less then 5 hours. No credit issues, no major price or trade in haggling....just slot of waiting.

Steve is always friendly and efficient. He takes great care of his customers!

Miles was WONDERFUL during the entire process!! Could not have asked for a better experience when we bought our new Forester and Legacy Sport!

After a year with my Outback the 16,000 mile service was $0!

Sales and service staff are friendly, professional and efficient. Purchase was easy. Service was timely and done well.

Very helpful in purchasing car

I was told an hour and a half, and one hour and 15 minutes later, my car was finished and washed under the time. Thanks so much!

Brian was my sales person and he was very knowledgable about the 2021 Crosstrek.

I called for a 24,000 miles oil change and got an appointment the next day. Service representative got me started immediately and I told about an hour. An hour later I was on my way. I was told my 99 Forester was in great condition with no issues. The vehicle was washed and vacuumed. Nice to have a time line that was correct.

I took my leased Subaru vehicle in for its 6000 mile service & was pleasantly surprised that it took less than an hour for the whole process-on a Saturday, no less! I barely got started on my book! Kudos to the Service crew for their speedy & friendly service!

Steve Russo, sales manager, always puts his best foot forward to help us with the servicing of our Subarus. We really appreciate him and the guys that work on our cars. Steve is professional and always does the best for us. They repair guy that worked on the car for us did such a great job. And we noticed... Thanks so much!

I am deaf and Steven was very helpful and competent. He needs a raise.

Awesome service from Colton. He was helpful and informative, but also not overly pushy about getting sale. 10/10!

There is nothing quite so comforting as knowing your service manager is going to take excellent care of your car and you. Mike is our go-to knowledgable guy. We have never been disappointed with our service @ AutoNation, even if our car had a problem. This might be our7th or 8th Subbie, mostly because of the above. Thank you Subaru, thank you Mike! Rick and Bev

Brought my car in for battery check and replacement and could not have been more pleased with the interaction, explanation of options and the service and installation.

Excellent customer service and I love my Subaru!

Excellent customer service from the E-mail reminders with easy scheduling of service appointments to meeting Steven Russo who explained what was covered in my warranty appointment and having it completed right on time

I brought my car in for its 18000 mile service. Also needed a couple of rattles fixed. All repairs were done on time as promised and the car was cleaner then I've ever been able to get it myself inside and out great job

Everyone is very helpful. I had forgotten to tell them my window did not work and they took the car back and fixed it within a few minutes. Great service

Great service ...great employees...can’t ask for more !

This was the best buying experience ever!! Will buy all our vehicles here.

The sales staff was very accommodating to our concerns and special needs for safety during the pandemic. Beyond that, they were very helpful and made the buying experience quite pleasant! We recommend them highly! Lucas is the Man!

Like their quick & friendly service & efficiency!

Miles listened to our needs, found a car for us and closed a deal we though was fair. He was excellent to work with.

Great and very respectable service by a very knowledgeable salesperson.

Great experience in buying my new car with Phillip Gabrail. The car was clean and sanitize when I arrived for a test drive, also the employees at autonation Subaru Scottsdale’s cares about their community because they were wearing mask. When I decided to buy the car I wasn’t pressured, Phillip was helpful to get the deal and interest rate that I want not what the dealer wants you to pay.

Dealership will not send title to us or our local DMV in Santa Monica as navy federal credit union requires. Therefore not able to finish California registration or title paperwork!! Asked 10 times in last 3 weeks !! To no avail , just a bunch of lip service from management who won?t connect us with title clerk or business office, so nothing is getting handled ! My next move is to file a complaint with city attorneys office.

Great experience in buying my new car with Phillip Gabrail. The car was clean and sanitize when I arrived for a test drive, also the employees at autonation Subaru Scottsdale?s cares about their community because they were wearing mask. When I decided to buy the car I wasn?t pressured, Phillip was helpful to get the deal and interest rate that I want not what the dealer wants you to pay.

Great buying experience back in 2016. The service department to date is and has been top notch, clean, timely, knowledgeable, honest, and helpful in so many ways 🤠💖

The process was very professional (something that lacks at times in the Auto Industry). They were "Ultra" respectful regarding COVID. Autonation made a fair offer, inspected my vehicle and paid me what they offered! No games and No Headaches! I will go to them again the next time I have a vehicle to sell. Kudos to Brian and Ward!

This is my second Subaru from same dealership The service department has been always helpful and service always in time

Best car buying experience I have had thus far. Lucas was knowledgeable and professional. He was honest and low key throughout the process. Nothing but positive things to say about him.

I would definitely recommend Autonation because of Steven Russo. He does excellent customer service and keeps me in the loop on the approximate time my vehicle will be finished and alerts me to any specific problems I have. I come back to AutoNation b/c of Steven's excellent service and fun attitude about keeping my car on the road.

Scottsdale Subaru took very good care of me. Everything was done well.

My service rep., Gary and AutoNation make the process quick and easy.

Excellent service and comfortable facility.

I have been an customer of AutoNation Subaru for the past 10 years and have purchased both my cars from them. I just want to thank the service group for getting my car in and fixed especially during this time of year. Steve is a great service rep! Very cheerful, willing to assist, answer questions, etc. Great customer service skills! I had an issue with my car, called them on a Friday, they couldn't see it right away, but said I could bring it on Sat and drop it off and they would have a car for me to use over the weekend till they could look at it on Monday. Received a call on Monday on what the issue was & they had my car repaired and back to me on Tuesday. Great Job - keep up the good service!

Right on time with appointment. Checked in right away. Basic service of lube, oil, filter, rotate tires, safety check,etc. No issues. All questions answered. Work completed in a little over and hour.

Prompt and delivered as promised. Great experience.

Stopped in to “just look”. Decided to buy because of the knowledgeable and professionalism working with Myles Brown. He’s honest and will treat you well. Nothing pushy or salesy! I absolutely love my new Forester.

Mike in Service took care of everything and within a very reasonable timeframe and he is a pleasure to be involved with. Autonation has an excellent Service leader in Mike.

I have both sold a vehicle and purchased one at AutoNation. My most recent purchase was a 2018 Subaru Outback. I found the car online, made arrangements with David for a test drive, and bought the car that day. I like the no-haggle, price transparency at AutoNation. The first thing David did before I drove the car was to show me the Carfax report. Everyone in the dealership was polite, helpful, and genuinely enthusiastic. The financing and purchasing process was smooth. This was the easiest, stress-free car purchase I have ever made.

Service Dept Rep Gary Gonce is always helpful and accommodating. The waiting area can get pretty crowded so choose a time when they?re less busy.

This is our 2nd Subaru purchase and we have used Myles Brown both times. He is knowledgeable, honest, and has a great work ethic. We highly recommend him.

Very pleasant and no pressure environment. Quite happy with the experience.

Fast and easy service always on point with their service

The team was professional, knowledgeable, and personable throughout the entire process. They were not in my face trying to push for the sale like other dealerships that I have used in the past. Maria and the finance manager were amazing and gave a top notch customer experience. I will recommend this team to anyone looking for a quality vehicle from a quality team.

Service department is efficient, on time, courteous, and really SERVICES their clients. I come cleat across from west valley because of THIS excellent service. Steven Russo is tops!!

Buying my first car was an awesome experience! Jaime helped me find the perfect car for me. I am so happy with my Subaru Forester!!

Everyone was very pleasant to work with and got me the deal on my car I needed. I felt like an individual person to them and not just a potential sale.

Everyone was very pleasant to work with and got me the deal on my car I needed. I felt like an individual person to them and not just a potential sale.

I can not say enough positive things about this place. From when I bought my Subaru more than 8 years ago through my last service 1 week ago. All of you know how to treat your customers. When you say family, you mean a loving, supporting family. Work ethic is great and everyone is always trying to find ways to help out financially and make sure I always have safe reliable, transportation. Thank you SO much!

Of the Subaru dealerships that I have used and visited over the years, AutoNation Subaru has by far always been the most respectful and courteous to myself, my wife, and my father-in-law. Though we live 1 1/2 hours away with several other dealerships being closer, we will continue to travel further to utilize the honest, courteous, and respectful services of Auto Nation Subaru of Scottsdale.

Gary is the best service advisor that I have ever worked with. He really cares about customer service.

Gary was very professional, approachable and helpful.

Went very well buying my car Harrison Brown went over all the detail with the car and contract.

Quick and very professional. Mr.Russo was very friendly, and willing to help us out.

Just took my Outback in for its 24K complimentary service. I can't say enough good things about Steve Russo and the staff at Auto Nation Subaru in N. Scottsdale. I think, even more than the regular service, the relationship I have developed with Steve as my service advisor means a lot. I have stopped in on occasion without an appointment to have sensors checked or because I couldn't figure out something on the complex infotainment system. Steve just smiles and makes it good!

The AutoNation Subaru Scottsdale service department, and in particular service advisor Garry Gonce, never disappoints. My appointment was easy to schedule, and the time in the comfortable waiting area passed quickly. The assigned technician completed my Forester rear springs recall task and performed a thorough inspection of all vehicle systems in the time Garry had estimated. I left with a clean car thanks to their complimentary wash.

This visit was for oil change and rotating tires. Very prompt and friendly service.

I got an appointment right away despite the busy schedule. Everyone was courteous and welcoming . The waiting lounge is clean and comfortable seating.

Great service! they’re always friendly and happy to help you.

Autonation provided great customer service! Thank you!

Great people to deal with - reliable service that has always been spot on - no need to take your Subaru anywhere else.

Extremely clean and efficient dealer. First Class!

Service was outstanding. From dropping off my car to paying for my new car battery, it took less than 30 minutes, if that long. Everyone was really nice

Called for recall service and oil change. Told to come in that day. Service writer was personable and polite. They took my car in immediately and began the work. I stood in the customer waiting area that was well appointed and comfortable. Car was ready when promised. Washed. No attempted upsells. It was my first visit to that dealership. I will be returning when next servicing is needed.

The staff is helpful and knowledgeable. I like that they go over things with you before any work is done so you have an idea what the bottom line is going to be.

Very professional and honest. Great experience when we purchased the car And great experience when we took it in for the 6000 mile check up.

Trading in my old car and purchasing new was made easy by Phillip at Autonation Subaru.

The nicest staff I?ve ever met, and the cleanest store I?ve ever been in. Always good and drinks available for free to anyone, and there is such an upbeat atmosphere about the place that really makes you feel welcomed. This is a dealership you can actually trust with your car, they always get the job done right the first time.

We had an enjoyable experience buying our Crosstrek with the help of Lucas. He was very personable and knowledgeable. Thank you

The service appointment was fine but the follow-up after the service was VERY ANNOYING!! I took my 2017 Forrester to AutoNation Subaru for 21K service. The appointment was fine: quick and thorough. The follow-up after the appointment was horrible. I received multiple robocalls from the service department stating that I needed to contact AutoNation about a service issue. Also, I received multiple e-mails with the same message. Finally, I telephoned the dealership and asked what the issue is. The technician reviewed my history & said that there was no issue. He told me to disregard the calls and e-mails. If there is no issue, don't send robocalls and e-mails.

Colton Lockhart was an outstanding salesman. Very knowledgeable of the vehicle(s). Very efficient, courteous, and good communicator in explaining the vehicles functions both before and after the sale.

Colton Lockhart did a great job for the second time for us. We bought a 2020 Accent Limited in March for our daughter and this week we bought a 2021 Accent Touring for myself. Thank you Colton!

Stephen and Kendra were very helpful. Their customer service is excellent. It was a pleasure to work with them.

Had issues with front end vibration/shimmy at highway speeds. Took my Forester to tire store twice in two weeks, they remounted/balanced and didn't see any issues...not sure if these guys even looked at the bushings. Took it to a Auto Repair shop in-town...they had just replaced the front rotors/brake pads...didn't see any issues. Went to Subaru, explained to Steve what was happening and he immediately identified the problem and less than two hours later was out the door, no more vibration. The only real reason for going to Subaru last was the recently added new tires and brakes. The brake rotors on this 2016 XT have been my main complaint with this model, owned several Outbacks over the last 15 years, no brake issues with them, not a reflection on this Dealer.

Great Service. Everyone Friendly and Helpful.

Always courteous & helpful. Small location for service but all wore masks while i waited.

Was in a parking lot about to turn onto a busy street when the car's engine Auto Start/Stop kicked in. Much to my surprise, when the engine stopped, the steering wheel totally locked up as if I had shut it down after parking and was locking up the car. Took my foot off the brake pedal, the engine restarted and steering was restored. Nevertheless, could have been a big safety problem as I was entering traffic. Shortly after that, I was parked in another parking lot when I went to start the car and just got a message on the dash that the "Steering Locked" and car would not start! (Keyless ignition button). Scary. Autonation Subaru happened to be around the corner, so I brought the car right in. They immediately got me in and checked the system for any error codes that were logged. While no problems were found and they weren't able to duplicate the issue, they explained that it may have been a freak condition where the steering wheel was turned "just so" that allowed the solenoid to trigger and put the lock pin into the steering mechanism. Put me a little more at ease, but I will be exploring a way to permanently defeat the Auto Stop/Start feature to avoid a similar problem. The default state for that feature should NOT be "ON" every time you start the car. Give us some control!

Great service and communication! Love our Subarus , you get all the upgrades and comfort like a European car for much less.

Horrible customer service

The service department replaced the transmission in my car but the new one continued to slip. I was advised that the behavior was "normal" and that the transmission needed to "learn" my inputs. A few days later I returned to the dealer and they agreed that the new transmission was still slipping. I was advised that they believed that the CVT fluid that they put into the new transmission had been contaminated. They agreed to install a second new transmission and all is good. Elapsed time was 28 days.

Service was extraordinary. Steve is great.

Great customer service as always from Steve Russo

The staff at the dealership is great! Always courteous and so helpful. I don't live in Scottsdale any longer, but I still drive here for my services. Thanks for the loaner on my last service.

Same day service for most issues I’ve had with my car. This is my third Subaru that I have purchased from Autonation Subaru and it’s where I always have my car serviced.

I researched inventory availability for a specific Outback trim / color combination. Inventory throughout Phx area was limited. Scottsdale dealer had a matching car on order and due in a couple of weeks. They held the car for me and pre-arranged the deal in advance, agreeing on the price and an approximate value for my trade-in. The car arrived on schedule and there were no surprises on the terms of the deal. The trade-in value was adjusted a bit after the inspection, but the adjustments were reasonable for specific conditions noted when they actually saw the trade in car. I was very pleased with the sales process and the trade-in value allowance.

The care of the service representative was great, as he went for a drive with me to determine what the problem was and he had a good under standing of it.

I purchased my 2018 Forester at this dealership, and have returned here for every recommended service. The staff is friendly, and my service "Go-To Guy", Gary, is always prompt, professional, and helpful. I am grateful for the attention to detail, and the courteous service.

Exceptional experience at AutoNation of Subaru. No pressure, no hidden costs. Really felt like TJ and AutoNation were working with us and not trying to cheat us. No pressure when it came time to meet with financing either. Very happy customers!

I like the friendly salespeople there. Especially Myles. I took a test drive with him and he explained all of the new safety/convenience features. I then told him what I needed and he found the exact car at another dealership. He arranged a transfer of the car and I drove out with what I wanted. A sweet deal!

Dealership provided excellent service as usual. Car was cleaned.

Friendly, helpful, down to earth. No high pressure tactics here.

The service department did a very good job of responding to every customer?s concerns in a professional manner. Taking time to listen and responding to all questions. They seemed concerned and wanted to resolve any problems

The team at Autonation Subaru Scottsdale, Maria, and Matt did an incredible job working with us and getting us into our brand new forester! They rock and were so patient with us and our trade as well.

Great Service. They went above and beyond expectations.

Kendra was my service writer and she handled everything I asked and fast

Easy to make an appointment and great service. I was in and out in less than an hour

Assistant service manager Garry Gonce, always being a big help with all needs for my car. Garry has great technical knowledge about cars and never hesitate to answer on all of my questions. Also technician Chris always does a great job on my car and I am absolutely happy with the results.

Colton Lockhart was very pleasant to work with, very friendly and very knowledgeable .He made the whole process of buying a car easy.

I've had my 2020 Outback Touring for five days now and am extremely pleased with it. I've owned 5 Acuras (including a 2019 TLX A Spec I still have), BMWs, Saabs, many Hondas, and two Prius. While this is my first Subaru and it is only days old, I believe it will hold its own against any of those cars. Equally important, the sales rep who assisted me, Myles, was excellent. He patiently went through the car, its options, and kept me up-to-date while awaiting the truck to deliver it to the dealership. No pressure to buy or add-on items. I consider the agreed upon price to be a very fair deal and appreciate the fact that everyone at the dealership was wearing masks during this time of Covid19.

the service department is overwhelmed, understaffed, and not honest about their availability to service vehicles.

Myles was incredible in getting me into my new outback. He and the finance team had me in and out with no hassles. Fantastic experience!!

Excellent customer service from Steven Russo at the FLW Blvd location. Helped me when I really needed it! Thanks, Steven!

Gary Gonce does a great job for customers as a Service Advisor. Thank you.

The only thing I regret is not having purchased my WRX here. From the top manager to the support staff this dealership is customer service oriented, and honest. I'll be coming back here whenever I'm purchasing another vehicle. This dealership is exactly the opposite of Peoria Subaru/Moore Chrysler, where they give you false promises low service level even in something basic as an oil change; when you call them out on their BS Amanda at 'Customer Service" will tell you "I'm sorry our hands are tied such and such vehicles do not qualify for the promises we made" and more nonsense like that. AUTONATION Scottsdale is a great dealership, my daughter's car was purchased here I; recommend i AutoNation to all.

Service department is very organized and top-notch in terms of customer care. And, when I finally went to sell my Outback to them, it was handled very professionally - and I got a terrific price, well above blue book.

Great service and communication. Dwight was my mechanic and he was incredibly thorough. Thank you so much!

After a dreadful experience at Camelback Subaru, I drove up to AutoNation the following morning. They fixed my AC promptly and I was treated with courtesy and respect and found the short wait very comfortable on their nice cushy sofa with my book. Take my advice . Go to AutoNation even if it is off your beaten path.

Buying a new car was a very easy and pleasant experience. Everyone was very helpful and friendly. I appreciated the excellent service.

The sales associate was honest, knowledgeable and a good listener. He did not try to sell me anything I did not want or need. There was not a blue Forester on the lot, so he worked to get one delivered the next day and was happy to go the ' extra mile'.

Ryan was very attentive and did a great job. Darcie also did well.

Brought our 2019 Suburu Outback in for recall repairs on the fuel pump. As they told me on the phone when I scheduled it would be about something less than two hours and Mike who handled my service lived up to it. When I came back from a walk the car was sitting outside and Mike was just doing the paperwork. He mentioned he rolled the windows down partially because there was a smell of gas in the car , because they actually do the replacement from inside the car. It had a very strong smell of gas and still does a day later. I am not sure about the replacement fuel pump, but I know I came in with a little under a full tank and drove 13 miles home and have a 1/2 full tank. Something is amiss.

After 3 years, from purchase, AutoNation Subaru on Northsight, continues to be undeniably, the most helpful and thorough dealership I’ve ever worked with.

Great service/maintenance work at Autonation Subaru of Scottsdale. The drop-off is convenient and the scheduled maintenance was done in a timely manner as I waited in the showroom/lounge area for my car. They used disposable seat covers and mats while using masks to perform their work. The synthetic oil change, fluids checks, tire rotation, and car wash was done in a reasonable amount of time and returned to me as spotless as new.

I can always count on Gary to take care of my car the minute I walk the urge door. The service department goes above and beyond. I?ve never had a bad experience with Auto Nation Subaru.

I bring my car here because Gary Gonce has taken the very best care of my car! He is skilled, trustworthy, and kind.

Gary in service at Autonation Subaru is the best. He has always been great to work with, and has really helped us keep our Subarus on the road. With 225K on our forester, and over 150K on our outback we still feel confident in driving these cars anywhere.

TJ, salesmen was nice and professional. All of the front office personnel was friendly. I don?t care for the guy that trying to sell us additional warranty: Scott, he is very demanding. Spending 4 hours for them to do the paperwork was not expected. Giving Scott $20,000 deposit and didn?t get to take the car home, until we have to bring our trade in.

Tech advisor Garry Gonce is very knowledgeable and supportive as always.

Cordial, knowledgeable, prompt, caring, communicative

Raymond Trzaskos was my Sales Consultant. He answered all my questions clearly and explained the many features of the Subaru Forester in an understandable manner. He should be doing instructional videos! Darcey Moore helped me fill out my leasing documents and thoroughly explained the various options. It was a very busy day for her, and she didn't rush me at all.

They go the extra mile to make sure you are happy with your purchase or your repairs

This dealership goes the extra mile to make sure you are satisfied with your purchase and repairs. I would definitely recommend them to everyone

Excellent experience with a great sales person. Myles Brown was not only very knowledgeable about the vehicle we were looking for but very friendly and professional. Ask for Myles if you are looking to buy at AutoNation Subaru.

En micaso compre un carro y me asalido muy malo

They provide great service. I always feel really cared for. Steven even brought a chair outside so I could practice social distancing!

We brought our 2015 Forester into Scottsdale AutoNation for recall work and a windshield washer issue. We dealt with Steven Russo. He kept us advised and the work was done before promised. The job was done right and for a good price. We bought the car, and always have it serviced, at AutoNation Scottsdale, and have been happy with the dealership.

Easy fast courteous efficient SUCCESSFUL timely couldn?t of been better.

They give me very fair value for trade-in, easy transaction. Sale manager made every effort to make the deal work.

I'm a USAA member and choose to use their car buying program...Out of the three dealerships that reached out to me, AutoNation of Scottsdale was $1300 less then the other dealerships. My sale person was Colton Lockhart, and I was impressed with his knowledge of the vehicle. Colton was straight forward and a absolute pleasure to work with. They will be my first stop the next time I buy a car.

Outstanding very satisfied. Steve Russo was very helpful and professuonal

I loved getting my care from Autonation Subaru just because they were willing to talk and help me out to get the best deal possible!

I had taken my car to another Subaru dealer with a complaint about the seat motor fan noise, which had gotten quite loud when the car was a few months old. The other dealer told me the noise was normal. Autonation listened to the motors and then replaced the fans in both seats. Much quieter! I received three recall notices from Subaru. I called Subaru Superstore of Chandler. They said the service department would call me back. I waited two days. No call back. I called them again and was told they had to order parts and would call me when the parts were in. Two weeks later I called Subaru Customer Service. The rep I talked to said there was no back order on parts that she could see. She called Superstore and was told they were waiting for parts. She then called AutoNation. She connected me to a service rep there. The rep said they had all the parts and set up an appointment at my earliest convenience. All the recalls are now taken care of. It's been three weeks, and still no call back from Superstore. I bought my Subaru at AutoNation because they came in at $5,5000 out-the-door price under what a dealer in Tucson wanted to charge me for the exact same car with the same options. I was going to switch service to Chandler because they are closer to me, but I'm not switching anymore. I'm highly satisfied. Their facility is small and the waiting area not as comfortable as some (Precision Toyota in Tucson is #1 for waiting areas I've used), but the place is friendly and professional and they get things done right.

Superior! Always professional, efficient, thorough, friendly and accurate!!!

I arrived to find not only good coffee, but donuts and fruit, apples, bananas. Nice touch! I was there for my second Takata airbag recall. It took around three hours. Some minor damage happened to the dashboard, so they ordered a new one, which they will also install, and they kindly added in my scheduled oil change at no charge. Mike Harris is great to work with. After several unsatisfactory visits to Camelback Subaru, I was happy to discover far better service at Scottsdale AutoNation and will be taking my Subaru there from now on.

T Buying process was complicated because it wasn?t clear until the check in what discount can be applied. At the end the price turned out OK. When I checked the car out, I immediately noticed some rattling sound in the rear suspension. The young mechanic left on duty at the end of day quickly diagnosed the problem and found someone to fix it in a few minutes.

Like the no pressure sales approach and very knowledgeable sales associate

Our 2019 Subaru Outback is our first car purchase(my wife and I). The buying process was painless and we just got our first oil change which was seamless and quick as well. Would recommend 10/10 to anyone looking to buy a Subbie.

Purached a Jeep for my wife and the process was smooth and easy. https://youtu.be/Le9qsYej7Eo

I was pleased on how smoothly and non pushy the sales staff was and would have given a 5 star review except for the financing department. I bought a 2016 Subaru crosstrek with no issues, and sat down to sign all the papers, which I had to wait almost and hour before actually getting to sign the financing papers, with Scott. He was very pushy on trying to up sale upgraded polices to protect my car, which would have been great to have but I was already at my budget’s max. He was very defensive when I was starting to get angry at his pushiness for the coverages. I did end up purchasing the bumper to bumper coverage and signed a contract that stated I would have a 4.99% financing at 75 months. That put my payment barely affordable. After two days I received a phone call from Scott saying that my financing, which I signed a contract for, was not approved because the bank wouldn’t do 75 month financing. He said I could either try to get approved with someone else that lived with me to have a small bank do the 75 month financing or pay an additional $11 for 72 month financing. Unfortunately, I already knew I would not get the same interest rate if I used my wife’s credit so I had no choice but to pay $11 more for 72 financing. I then had to drive back down to the dealership with my dad who was co-signing, my 1 year old and 3 year old. It wouldn’t have been that bad had the dealership not been an hour from my house. When re signing the contract Scott had me sign a sheet that said that this was a mutual decision to revise the financing, which it wasn’t, but I had no other choice if I wanted the car and to not to lose my money that I had already paid them. I feel like the dealership took advantage of the situation. They pre approved me before buying the car and I also signed a binding contract with the same numbers I was pre approved for. I am not sure of the inter-workings of financing but I feel like they either dropped the ball big time or they are just a deceitful company that will get a sale at whatever cost. I can guarantee that I will not be recommending this dealer or be purchasing a future car from this dealership.

I always get great service at this dealership. Easy online appointments. Always get my vehicle in at the time I was assigned. I like that I see the same staff there time after time. Plus free car wash , coffee, and donuts\fruit while I wait!

Bought f Subaru?s here. Best dealership Never pressure, always great customer service.

Friendly, efficient, welcoming. The service staff was prepared to meet me. I appreciated that my car was cleaned before it was returned to me The work to less time than I expected.

Raymond, the salesperson was patron and helpful in answering all my questions and helping setting up my car after the purchase.

service was prompt, well done, and done professionally.

Car serviced, oil change, tire rotated and rear brakes installed.

The process was smooth and relatively quick. Salesman was knowledgable and friendly. The showroom was clean and bright.

Best experience of dealing with a car dealership period.

The service representative Kendra , always makes me feel like I am a valued customer. She is very professional , really listens to the customer, and no matter how busy she is always carries a genuine smile ..

They were very busy and I had to wait a little longer than usual for the oil change but I was very happy with my service.

My salesperson Ryan was awesome to work with because he was genuinely interested in what I was looking for. He was proactive and resolved all my issues!

Was just a few minutes late for appointment but not a problem as they got us in right away and were very understanding. They were very courteous and helpful.

Great! Clinton, Bryan, and Ava are all excellent. I bought a Crosstrek and an Outback...I love both cars and everyone was extremely helpful in the process. Both of the finance people were wonderful as well. Steven in Service was also terrific, the system is efficient, and Peter is very helpful as well. An all around great experience.

Car buying can be a stressful process, this was the best dealership I?ve ever dealt with. There was no heavy pressure, they were patient and accommodating. I?ve had my Impreza for almost 3 years and through the years, the all representatives I?ve been in contact with have had the same helpful attitude. Hi

I worked with Steven Russo and he was caring, efficient, and professional. He let me know of the exact time frame the process would take right from the beginning, and I even ended up leaving a little earlier than what he said! Also, it was a nice bonus that they cleaned my car too! It's quality experiences like this that make me perpetually loyal to Subaru.

Walked into the sales dept, met with a nice young man. He made me feel comfortable and spent time understanding what our needs were. We looked at a base model Subaru and then the next step up. They gave me a fair price for our Subaru trade and a great price on the new premium model. So we bought it that afternoon. In the past, I have had very mixed results buying cars. This was exceptionally good and easy; the sales rep spent an hour with us - going over all the safety issues and electronics. Bought the car 4 days ago and have already recommended Autonation twice to friends.

Steve is helpful, knowledgeable and patient in answering my questions. The work seems to be done well. I feel safe and secure bringing my vehicle to this dealership.

I had a great experience w this dealership. They were very busy but super friendly and offered to take me to gym so I didn’t have to sit and wait. Car ready when promised.

Great no pressure sales, confidence in the quality of my purchase

I was very disappointed bybthe overall atmosphere policies prices Chaos

From the first visit to picking up the vehicle I was met with professionalism and overall a great deal of competency. The staff were knowledgeable, eager to help, and very pleasant. It was a delightful experience with no haggling and very pleasant.

OUTSTANDING CUSTOMER SERVICE, AND KNOWLEDGEAHLE SALES

Steven Russo assisted me with my appointment at Scottsdale Suburu....he was so helpful. I have been coming to you for work for maybe 5 years, and have a 2014 Outback. The horn had quick working, and I had been told the repair was quite expensive...and chose not to do it. But I felt it was a safety issue to not have a horn, and mentioned this to Steven. While I was waiting for my car he gave me a number to contact Subaru, and mention my concerns. They ok'd covering the service, and it was taken care of that day!! Thank you Steven!

as always Autonation Subaru in Scottsdale AZ does an excellent job...easy to schedule appointment, on time, at the projected cost. Excellent work

80 K service done well, and they returned a clean car

6 month service checkup. Easy scheduling, turnaround time good, went over a detailed report of my car and washed car. Experience was very easy and they made me feel valued. Just like previous two service checkups.

Staff was very professional and approachable. Colton helped us through the process and when the vehicle we were initially interested in, sold before we could make a final offer, he worked with us to find out what our needs and desires were in order to help us find another vehicle that ultimately was a huge success. My family have owned a Subaru since 2011 and this experience will ensure another satisfied decade of subaru ownership. Thanks to Colton and the staff at Autonation.

Service people and techs are awesome. Have been going there for many years.

Service began promptly, was done in a reasonable amount of time, and was free as part of my warranty. Have been going to Autonation (and their predecessors) for over 10 years. No more expensive than local mechanics who screwed up my and my son's Subarus.

I highly recommend AutoNation Subaru, and particularly Michael Harris for his attention to get my Subaru repaired. He really went out of his way to help. A great job!

Went in there with car crisis yesterday and Michael, my service manager was so supportive that I acknowledged his kindness to his supervisor. Always helpful, nice waiting room, appointments can be made online.

The quality and value on their car pricing is excellent... and the treatment by the service department far exceeds experiences that i’ve had elsewhere. I have purchased two vehicles from this awesome dealership, and will continue doing business with them.

Kendra took me in on a Saturday... very busy. My key was getting stuck in the steering column making me very concerned the car battery would die. She got me in quickly. And my pick up with Steve was just as smooth. Great crew!!! Shouts out to the great people at Subaru Autonation in Scottsdale.

Very knowledgeable and considerate of personal needs. Great experience

They were honest & straightforward. They did not waste my time or theirs and they treated me with respect. They were also willing to match the lowest price I found. We bought a 2019 Subaru Outback. We’ll definitely buy our next car here.

Great staff and easy purchase process.

Great experience and fast!!! Very informative and helpful through the whole process

I bought my wrx sti and i am very Satisfied with Service that they Provided me. Specially Brian and Darcy were excellent and very helpful.

Scottsdale Subaru Autonation. My sales guy Raymond was knowledgable, professional and not pushy. Also had good experience with the finance dept (pretty unusual)

Had car in for service and Mr Russo was a pleasure to work with as he took time with me.

4 wheel brake job - great service and a free loaner.

I take my 2018 Impreza for service and could not be happier with the VIP treatment that I receive. I highly recommend this team, they are honest and knowledgeable.

Convenient and very friendly and very helpful especially Steven Russo.

I had a very positive experience purchasing a 2019 Subaru Ouback. My salesman David Gonzalez was helpful,friendly-very professional.

Great customer service! Great, prompt service! Love my Subaru!

Friendly and dependable service department. They are keeping my 11 yr old Outback rolling along.

This was by far the best car-buying experience for me. My son and I drove the vehicle a week before I decided to try and buy it. Throughout the entire process, Colton was amazing, as were the managers and credit department. Signing papers was a breeze. I love that the dealership is a bit smaller than others I visited. I felt like I got one on one attention and because they are smaller, they had more time and energy to put into my purchase. If I ever need another vehicle, I would go back here for sure!

Our experience with Merrick and Mike at AutoNation Subaru could not have gone better. We are pleased with the 2019 Crosstrek we purchased and recommend the Costco Auto Program. This is our first experience with Subaru and we would recommend them. Looking forward to many safe miles on the road.

Very satisfied with the service at Autonation Subaru on Northsight in Scottsdale. Kendra Gibson, the assistant service manager was awesome. She kept me up to date on the progress on the service and I actually had one of their loaner vehicles for a week while they waited for the part to arrive. Thank you!!