General maintenance was performed on my 2012 Mini Cooper; however electric tape was used to patch the intake hose. This hose is going to cost me almost $300.00. I do appreciate the work that was done, but the sloppy repair on the intake hose prevents me from giving a 5 star rating.

Excellent! Steve thank you. Subaru did a great job. + 10 best rating!

See Colton! He is honest, extremely knowledgeable, and he is the guy that can help you find the perfect Subaru!

Enjoyed working with your sales person.

We received great advice when deciding to get our little used 2000 Legacy GT sedan back up to speed. Thank you Gary, Kevin, and service team!

The service was fine but the follow-up was ANNOYING. I took my 2017 Forrester to AutoNation Subaru for 21K service. The service appointment was fine. The service was done promptly & the technician explained thoroughly what was done. Then, I received multiple robocalls and e-mails telling me to contact the dealership about a service issue. I telephoned the service department. The technician reviewed my history & told me to disregard the calls and e-mails. There was no issue. Why are sending robocalls and e-mails if there is no issue?

The service appointment was fine but the follow-up after the service was VERY ANNOYING!! I took my 2017 Forrester to AutoNation Subaru for 21K service. The appointment was fine: quick and thorough. The follow-up after the appointment was horrible. I received multiple robocalls from the service department stating that I needed to contact AutoNation about a service issue. Also, I received multiple e-mails with the same message. Finally, I telephoned the dealership and asked what the issue is. The technician reviewed my history & said that there was no issue. He told me to disregard the calls and e-mails. If there is no issue, don't send robocalls and e-mails.

The best dealership I've ever dealt with. The service department is top notch and I can't say enough about the help I've gotten from Garry in the office and Dave in the collision department. I look forward to buying my next car from them and continuing the relationship with the service department. Whether your vehicle is new or older, they'll take good care of you and make you feel like one of the Subaru family.

Colton Lockhart was an outstanding salesman. Very knowledgeable of the vehicle(s). Very efficient, courteous, and good communicator in explaining the vehicles functions both before and after the sale.

Scottsdale Subaru ALWAYS delivers GREAT service. Steven is personable, knows my car and gives me fast, efficient service. I am happy I bought my vehicle here and love my Outback!!!

Interesting experience. Good deals good cars. Make sure to check the service record if you purchase an usd vehicle. Especially note the mechanics comments. Having worked in this industry for close to a decade I find shameful that they would not follow the recommendation of the technician leaving the full cost up to the customer. No, cars should be ready and sent out with proper maintenance done not just a "wink wink safety check/oil change. C'mon guys. Make sure to get a warranty. Good car though.

Colton Lockhart did a great job for the second time for us. We bought a 2020 Accent Limited in March for our daughter and this week we bought a 2021 Accent Touring for myself. Thank you Colton!

IT WENT WELL,THE YOUNG MAN WHO SHOWED US THE CAR (T. J. THRONE), WE PURCHASED WAS VERY PATIENT WHILE HE SHOWED US ALL THE GADGETS THAT CAME WITH AUTO.. ANS. ALL OUR QUESTIONS. WE ARRIVED AT A FAIR PRICE I THOUGHT WITH THE SALES MGR. WE LIKE THE CAR . WHATS NOT TO LIKE?

Fast service, in depth checking for the problem, friendly service, and a car wash. Thanks

This is my first time buying from AutoNation and I’m extremely pleased with the whole transaction. From the moment I inquired about vehicle to the moment I drove off the lot. I spent maybe about an hour or so. Brian was amazing and great help! The entire team that assisted me at Subaru of Scottsdale was great! No pressure, no nothing. Would definitely recommend!

Stephen and Kendra were very helpful. Their customer service is excellent. It was a pleasure to work with them.

Had issues with front end vibration/shimmy at highway speeds. Took my Forester to tire store twice in two weeks, they remounted/balanced and didn't see any issues...not sure if these guys even looked at the bushings. Took it to a Auto Repair shop in-town...they had just replaced the front rotors/brake pads...didn't see any issues. Went to Subaru, explained to Steve what was happening and he immediately identified the problem and less than two hours later was out the door, no more vibration. The only real reason for going to Subaru last was the recently added new tires and brakes. The brake rotors on this 2016 XT have been my main complaint with this model, owned several Outbacks over the last 15 years, no brake issues with them, not a reflection on this Dealer.

Excellent service. I've been returning for years and will continue to

Great Service. Everyone Friendly and Helpful.

Always courteous & helpful. Small location for service but all wore masks while i waited.

Had the opportunity to meet with Maria to see a 2021 Crosstrek Sport. She was highly professional with how she presented the vehicle and the features. Also a huge shout out to the new finance manager for getting me approved in a post-COVID car buying/financing world. She was working really hard to get me into my vehicle, even realizing that since I had student loans, that I qualified for a small program for recent college graduates. Everyone provided a welcoming experience with a few jokes and laughs had throughout the whole process. I didn't feel for a second I was taken for a ride when it came to fees and there was no pressure in the financing office when it came to the addons. If you're looking at buying a car in Phoenix, definitely don't look any further than this dealership.

Was in a parking lot about to turn onto a busy street when the car's engine Auto Start/Stop kicked in. Much to my surprise, when the engine stopped, the steering wheel totally locked up as if I had shut it down after parking and was locking up the car. Took my foot off the brake pedal, the engine restarted and steering was restored. Nevertheless, could have been a big safety problem as I was entering traffic. Shortly after that, I was parked in another parking lot when I went to start the car and just got a message on the dash that the "Steering Locked" and car would not start! (Keyless ignition button). Scary. Autonation Subaru happened to be around the corner, so I brought the car right in. They immediately got me in and checked the system for any error codes that were logged. While no problems were found and they weren't able to duplicate the issue, they explained that it may have been a freak condition where the steering wheel was turned "just so" that allowed the solenoid to trigger and put the lock pin into the steering mechanism. Put me a little more at ease, but I will be exploring a way to permanently defeat the Auto Stop/Start feature to avoid a similar problem. The default state for that feature should NOT be "ON" every time you start the car. Give us some control!

Autonation Subaru is an excellent dealership. Service after the sale is top notch. You always receive personal attention. Service is prompt, professional, with lots of information and feedback. Best I've ever experienced!

Mike Harris is our go to guy @ Auto Nation Subaru in Scottsdale. Our last day in Colorado recently rodents got in under the hood, AC wires were chewed, was the car ok to drive home? Mike, long distance, calmed us down and said if there were no other messages we’d probably be ok, which we were. Through 6 or 7 Subarus, Mike has never disappointed us; actually Mike is probably the main reason we still drive a Subaru! Thanks, Mike!

Great service and communication! Love our Subarus , you get all the upgrades and comfort like a European car for much less.

Horrible customer service

Sold me a car with a mouse nest under the engine cylinders and did not realize until the first oil change. They said they could not do anything about it. Do not trust!

I went there to only look. The sales person who helped me didn't pressure me in any way like other dealers. I felt comfortable, and they respected my concerns with COVID. I would highly recommend them if your looking for a vehicle. EDIT: a word

After spending about 3 very productive hours working while waiting in their service department, I feel like I can finally offer a review. Since buying my Subaru at another AutoNation dealership last year, I've gotten all service done here, even though it is 45 minutes from my house. It started with a weird sensor that stopped my car from operating 4 days after I'd bought it. They calmly walked me through how this was triggered by a safety feature as the gas tank lid wasn't completely tight. This feels like the kind of thing that they would have laughed about after I left, but honestly they treated it with such professionalism. Offered to show me a few other things on the car, answered a few other questions. No charge. Today it was an oil change and 2 recalls. She came to tell me that the work was done and shared some things they thought I might want to think about for the future - but no rush. I had her go ahead and do one of those. After all, I had a report to finish. When I checked out she'd put on a coupon to bring down the price a good chunk. So, the tables and chairs are kinda old - but they have them. And the wifi is free. They have cool bottles water, hot coffee, and a shuttle service to take you to pick up lunch or to a nearby job. And it's done with a smile. Not super fancy looking, and maybe a bit too much dust in the corners of the upholstered chairs, but gets the job done more well enough.

Buyer Beware!!! this place is notorious for not honoring warranty work and horrible customer service. You’ve been warned. Don’t be fooled by staff written reviews Notice how all the reviews only have 3 other reviews. Day 1 this place has been a nightmare to be involved with in my life. I wish this upon nobody. The people who work here is laughable

Standard car trade experience.

Anytime I walk in all of the service side is great. Whether I get help from Mike, who has great customer service skills. I’ve also Gotten assistance from Garry, Steve, and a pretty young woman who always has a smile on her face & the service is the same across the board. You guys have a great team, the customers appreciate the good vibes.

Steven Russo is awesome. He always takes great care of me and my Subaru Ascent. Steven is professional and caring. I always leave knowing my vehicle was taken care of. He's a trusted and valued professional!

We purchased our Subaru Outback in March 2020 and we love it. Our first service date was Sept. 21. Steven Russo has always been very accommodating. He helped us so much when we were scheduling appointments to have accessories added after purchase and then when we scheduled our first service. He has always kept us apprised of the progress while we waited for our vehicle. We couldn't asked for a better or nicer service writer.

The service department replaced the transmission in my car but the new one continued to slip. I was advised that the behavior was "normal" and that the transmission needed to "learn" my inputs. A few days later I returned to the dealer and they agreed that the new transmission was still slipping. I was advised that they believed that the CVT fluid that they put into the new transmission had been contaminated. They agreed to install a second new transmission and all is good. Elapsed time was 28 days.

The only dealership I love to go too! In the past, I hated going to dealerships because I felt they ripped me off, or that I was a woman, and didn't know anything. AutoNation Subaru Scottsdale, has friendly, professional people, who take care of you, work with you, and keep prices low. I am so happy I own a Subaru, and I am thankful for Autonation Subaru in Scottsdale. Feel like I am part of a family with I go in for service.

Don’t trust Miles he sold a car knowing it had issues and lied about it.

Steven is the best! Amazing customer service and he’s earned my trust with his recommendations and quality of work from the techs. AutoNation and Subaru should be so proud to have a team member as proactive as him.

Service was extraordinary. Steve is great.

Great customer service as always from Steve Russo

The service team at Subaru Scottsdale deserves to be recognized for their excellent overall experience. Over the years both of my subies have been maintained and improved through the service department. Each appointment is as great as the last, and scheduling one is very convenient. Any question you might have is answered in a friendly and informative response. Thanks y’all for keeping my WRX running smoothly and sounding great :D

Outstanding team and very prompt service. I wouldn't go anywhere else. Kendra always take good care of my Scoobie when I come in.

I dropped them to a one star from a two because they sent me a generic response to this reply and sent me right back to the generic phone number for the dealership that just looped out once again with no voicemail and still no contact via email or phone call from anyone in management on this horrible customer service experience. My Monday at Subaru: Tried to book and get a quote for a recall on my 2015 Subaru Crosstrek, along with a new head light and autostart system. -call the service department twice in the morning and was simply looped around to the service department twice with no voicemail -chatted with people on the Google maps chat team and chatted w/ three different people and they could not quote or confirm the headlight or the auto start system price and I was directed to call for that. Attempted to call twice more and the same experience looped endlessly and no voicemail or answer. -had to go in blindly and arrived at the appointment time of 12:00 p.m. today Monday. Walked in the door and was not greeted or offered any direction by the two men seating on either side of the door (I believe one is the manager of the service department) -I will say kudos to the only female employee and she is the reason for your two-star as opposed to one star. She was very professional and literally worked around the guy that was supposed to help me. Thank you! -I had to cancel getting the headlight replaced because they wanted to charge $75 for that 🤣 You can buy the light bulb for 20 bucks in the store not sure where the extra $50 comes from at the dealership??? -she did offer me a shuttle to the destination I wanted and I would say that the Hispanic older man that gave me a ride was very nice as well on the way. -after I was texted that my vehicle was ready... after 2 hours...I texted back for a shuttle back as promised, I received no reply on that or on the auto start system quote that I had come in for originally. -after waiting 20 to 25 minutes for a reply I had to walk in the heat from the restaurant I was at back to the establishment so that I could pick up my Subaru. -once again was not greeted upon my entrance and had to stand in front of the guy's desk and put my coffee cup there to make sure he knew I was there. -after some semi-friendly banter back and forth I was given my keys and went to my car that the electric system was somehow left on while it was parked but the car not on. -just not a great customer service experience at all at this dealership and once again kudos to the one female employee and the man who gave me a ride in the shuttle but everybody else in that office really needs to take a lesson on how to greet smile and help people as they walk into their business establishment and forget about trying to get an appointment or a clear idea of how much you're going to pay before entering this building because I literally spoke to four different people and could not get that through anything. -I literally tried calling four times total after directed by the chat team and the chat team couldn't even give me the quote that I needed before entering or before driving to the establishment. -work on it team and I will not be coming back obviously

The staff at the dealership is great! Always courteous and so helpful. I don't live in Scottsdale any longer, but I still drive here for my services. Thanks for the loaner on my last service.

Same day service for most issues I’ve had with my car. This is my third Subaru that I have purchased from Autonation Subaru and it’s where I always have my car serviced.

I researched inventory availability for a specific Outback trim / color combination. Inventory throughout Phx area was limited. Scottsdale dealer had a matching car on order and due in a couple of weeks. They held the car for me and pre-arranged the deal in advance, agreeing on the price and an approximate value for my trade-in. The car arrived on schedule and there were no surprises on the terms of the deal. The trade-in value was adjusted a bit after the inspection, but the adjustments were reasonable for specific conditions noted when they actually saw the trade in car. I was very pleased with the sales process and the trade-in value allowance.

Frank was amazing! He talked to us after we had a horrible experience at a different dealership down the way! We loved our experience with him and honestly loved that he never touch his mask! It stayed on the whole time and he wasn’t pushy! We had such a positive experience with him! Highly recommend him!! And we love our Subaru!

We recently purchased two Subaru’s from AutoNation Subaru of Scottsdale. Everyone was extremely helpful and professional. From the sales team to the finance team and up to the service department, everyone there made it a very pleasant car purchasing experience.. We love our new Outback and Cross Trek!

The care of the service representative was great, as he went for a drive with me to determine what the problem was and he had a good under standing of it.

I have been a customer for 7 years. Everyone is very courteous and professional.

Service department doesn't pick up, and no operator to speak with. No way to make an appointment or get a question answered.

I had a great experience at AutoNation Subaru! The staff was very friendly, and eager to answer all my questions. If you need a Subaru, go to AutoNation in Scottsdale and ask for Phil!

I purchased my 2018 Forester at this dealership, and have returned here for every recommended service. The staff is friendly, and my service "Go-To Guy", Gary, is always prompt, professional, and helpful. I am grateful for the attention to detail, and the courteous service.

Exceptional experience at AutoNation of Subaru. No pressure, no hidden costs. Really felt like TJ and AutoNation were working with us and not trying to cheat us. No pressure when it came time to meet with financing either. Very happy customers!

From the moment I stepped on their lot, everyone was pleasant, helpful and efficient. I was very impressed with the timeliness and the attention that was paid to me.

Won't get a car from anyone but AutoNation Subaru in Scottsdale from now on! Best car buying experience my husband and I ever had. TJ our salesman was awesome from the get go, emailing me a detailed list of the cost of the car we wanted to purchase before we even went in there. Was a great and very fair price. Financing was great too, absolutely no pressure and no hidden fees, the price we saw was the price we got. We love our Nissan Rogue too! Beautiful vehicle, drives great, amazing price. Thank you TJ and Auto Nation!

Excellent Service.

I was in my final week of my 5-year Subaru manufacture warranty. I purchased the warranty at the time of sale. Long story short, they found an issue with my transmission and fixed it. I was pleasantly surprised that all 5 years have been a wonderful experience with Subaru and this Subaru dealership. My 2015 Forester is very reliable and when I do need service my Subaru dealership is very professional and reliable. Based on my experience with the product and the service I will buy my next Subaru here as well. Thanks AutoNation Subaru Scottsdale!

I like the friendly salespeople there. Especially Myles. I took a test drive with him and he explained all of the new safety/convenience features. I then told him what I needed and he found the exact car at another dealership. He arranged a transfer of the car and I drove out with what I wanted. A sweet deal!

Dealership provided excellent service as usual. Car was cleaned.

Quick and efficient. Professional. Shortest car buying experience ever and happy about it

Friendly, helpful, down to earth. No high pressure tactics here.

The service department did a very good job of responding to every customer?s concerns in a professional manner. Taking time to listen and responding to all questions. They seemed concerned and wanted to resolve any problems

The salesman from the t art of contact thru the delivery was a very strong and detailed oriented member of the team. Every person that I made contact with was professional and caring . It was apparent that the entire staff was the same as I observed them meeting new customers and dealing with their desires. A great experience. David was great and stayed past his shift time to complete the deal. Thank Auto Nation Subaru of Scottsdale.

I was outright LIED to about the apr while financing through this dealership. LOVE my car but I highly recommend going to a different dealer. EDIT: I went back in since they replied, and they were less than helpful. The finance manager multiple times over the phone stated to not worry in a couple of months it will change for you, but it never did, and when I went in she said well the system could not do it. I signed the paperwork based on the fact that she told me the apr would be at a certain rate through them. I would have chosed a different car or different place if she had told me the truth in the first place. Be careful working with these folks they will say anything just to get you to buy, but they are not trustworthy.

The team at Autonation Subaru Scottsdale, Maria, and Matt did an incredible job working with us and getting us into our brand new forester! They rock and were so patient with us and our trade as well.

I got brand new forester 2020 from this place , custemer service was really amazing and they were very helpfull especially Myles . He did help us and really appreciate it . I got a good value for trade in .

The team at Autonation Subaru Scottsdale, Maria, and Matt did an incredible job working with us and getting us into our brand new forester! They rock and were so patient with us and our trade as well.

Wonderful Service!

Great Service. They went above and beyond expectations.

I just had service on my 2020 Ascent. As usual the service team was professional and friendly.

No indoor show room. I'll be trying another dealer looking for a slower pace

They always take good care of me and very customer service oriented.

Kendra was my service writer and she handled everything I asked and fast

I have been bringing my car here for 5 years and they have always done a great job. they are honest and explain what needs done. Their advice is rational and they don’t try to make the situation stressful. they give you the facts and let you know your options. They work closely with Subaru and try to get Subaru to cover repairs if they can. I find my bills are fair and they only do work that is necessary. Stuff is going to come up with a Subaru and it’s nice to have a local mechanic I can trust and rely on. they get you in asap and get the work done quickly. My car is in great shape and I owe that to the great care that I get at this Subaru service center.

Update - We are still happy with our cars - and we always have our Subarus serviced at AutoNation Subaru Scottsdale. We are especially happy with Steve Russo, our service advisor. He is exceptional and a pleasure to work with! Original reveiw- Buying my new Subaru was really pleasant - and Mike Minick was great to work with. In fact, we decided to buy 2 cars from Mike! AutoNation Subaru is the right dealer to do business with - for sure. Thanks AutoNation!

The service department at AutoNation Subaru is the best of the best. Working with Stephen is always a pleasure—he’s courteous, efficient and goes out of his way to ensure my satisfaction. I have many choices where to take my car for service... but only one I trust—thanks AutoNation Subaru!

Recently made an appointment due to the At Oil Temp light coming on. Kendra, who took my call, was very knowledgeable about this issue. She eased my mind and suggested bringing the vehicle in. Steven assisted when I arrived, he is always helpful and detailed. My appointment started early and was completed in the amount of time given. Extra bonus was that the car was washed and COVID disinfected when I received it back!

A check engine light came on in my wife’s 2015 Outback. My service advisor, Gary Gonce, quickly diagnosed it as a faulty ambient temperature sensor and had it replaced without charge. They always do a good job with my 2 Subies. I also use a Subaru dealer in Houston TX and i have had problems with their service and communication in strong contrast to my excellent experience with Autonation Subaru Scottsdale.

Very easy. David, Ward and Darcy were great to work with and got us in and out

A big disappointment.

My experience buying a Subaru at Autonation was perfect thanks to Maria and Ivan. When we could not find the car I wanted in the color I wanted, Maria starting searching and found the exact car I wanted was arriving in three days. Because she “went the extra mile” I am now driving the exact car I wanted and in my price range.

Maria Gomez was amazing to work with and i will always come back here to buy my cars.

My buying experience was beyond excellent thanks to Phillip and Lori. Phillip went the extra mile to make sure the car was a great fit for me and was transparent throughout the entire process never pushing for something I didn't need or want. Phillip understands what proper customer service when car buying is all about. Lori in finance is a Rockstar! She was the only one there to handle all the financing and was actually working her butt off to make sure I got the right deal and a great APR! She carried a wonderful attitude even though she was doing multiple people's jobs that day. A beyond great experience all around that made me proud to purchase from Autonation Subaru!

Easy to make an appointment and great service. I was in and out in less than an hour

Usually don't go to dealers for maintenance, but AutoNation has changed my mind. Great staff and great experience!

Was there ready to purchase but not a single person was willing to greet us.

Assistant service manager Garry Gonce, always being a big help with all needs for my car. Garry has great technical knowledge about cars and never hesitate to answer on all of my questions. Also technician Chris always does a great job on my car and I am absolutely happy with the results.

Colton Lockhart was very pleasant to work with, very friendly and very knowledgeable .He made the whole process of buying a car easy.

I had discussions over email for a specific vehicle. Once we came to a close agreement on price, I told them I would come in. Upon arriving I was greeted by a salesman who took me on a test drive. That was where the positive experience ended, we sat down and went over pricing and they wouldn't budge over simple requests to throw in things like all weather mats and seat back protectors. not only that but the general manager was rude and un-professional, trying to bully his customers into agreeing on the internet price by raising his voice and making a scene in the middle of the dealership. I walked away after that, best of luck selling vehicles when you let deals go over less than 200 dollars. Also, isn't Subaru supposed to be about the environment and the planet? Every desk had like 5 empty water bottles lying around. Way to present the companies core values to your customers!

It was a good experience as much as car buying can be. Using Costco made the pricing and negotiation much easier. We got the car we wanted and were shown the basics of the vehicle. All in all it was a good experience and we were out of the dealership in about 3 hours.

Kendra Gibson at AutoNation Subaru in Scottsdale does a great job communicating with me when my vehicle is in for service. She is clear about what is needed and when, she never pressure sells. The technicians are thorough and I have not run into issues with them charging for services that were not completed. I am older now but have over 30 years in the automotive field as a master technician, educator for automotive electrical systems, engine management systems and basic automotive electronics. I trust AutoNation Subaru to do a good job and they do not let me down. I recommend them and recently purchased a new vehicle from them.

I took my car in for a problem stemming from a fuel pump replacement a month ago. Steven Russo helped me. They fixed the problem, washed and cleaned my car inside and out, AND, filled up my gas tank, AND, didn't charge me a dime. Steven's response was; it's the least I can do. These people rock! While I was waiting for my car I observed the other service people taking good care of customers, always polite, always explaining the problem & the fix. I would recommend them in a heartbeat to any of my friends shopping for a vehicle. The vehicle choice is one thing, the ongoing service is what counts.

I personally worked with David. Choose this dealership over the other options. They made us a deal that our family needed in had times. Now we have e most reliable vehicle available and we are confident it is an investment that will prove to have a great return for us. Thank you David and management staff for making this dream come true happen for us.

I've had my 2020 Outback Touring for five days now and am extremely pleased with it. I've owned 5 Acuras (including a 2019 TLX A Spec I still have), BMWs, Saabs, many Hondas, and two Prius. While this is my first Subaru and it is only days old, I believe it will hold its own against any of those cars. Equally important, the sales rep who assisted me, Myles, was excellent. He patiently went through the car, its options, and kept me up-to-date while awaiting the truck to deliver it to the dealership. No pressure to buy or add-on items. I consider the agreed upon price to be a very fair deal and appreciate the fact that everyone at the dealership was wearing masks during this time of Covid19.

the service department is overwhelmed, understaffed, and not honest about their availability to service vehicles.

friend service and always on time

Myles was incredible in getting me into my new outback. He and the finance team had me in and out with no hassles. Fantastic experience!!

AutoNation Subaru Scottsdale is always great with service. They are quick and do things right. That is why I keep going back.

I would highly recommend Auto Nation for any services for Cars. On-time service and customer friendly approach . Thanks to the team :)

Colton was fabulous! I decided to visit the lot on a very hot day here in Arizona. A drive-by. I jumped out to get details off of a window sticker. Colton was on his way to run an errand and stopped to see if he could assist me. We realized that we'd worked together before on a vehicle. Colton was available to answer all my questions via telephone over the next 3 days. By the time i came in to pick up my vehicle, everything was detailed, sanitized and the process was seamless. Finance was a breeze and i had a brief conversation with the store manager on my way out the door. He wanted to make sure everything had gone well and wished me well with my new vehicle. He even asked if i was satisfied with the dealerships handling of the CDC guidelines. Attention to every detail. Because of my schedule and because i purchased on the weekend, i had to bring the vehicle back in for my window tint. Steven in service was awesome, Colton set everything up before going on vacation. Picked up the car and Steven had it washed and detailed. Couldn't be any happier with my dealership experience! Thanks Colton and team for a pleasurable experience!

Lucas was great! He showed my husband and I a great Outback and answered all of our questions. We ended up going with another Subaru, but Lucas definitely did what he could to help us find a great car and answered all of our questions. When it comes time for us to get another car, we will definitely be coming back and ask for him! Thanks again!

Excellent customer service from Steven Russo at the FLW Blvd location. Helped me when I really needed it! Thanks, Steven!

Gary Gonce does a great job for customers as a Service Advisor. Thank you.

In response to my visit on 7/2/20, just want to give a "shout out" to the awesome Team at Auto Nation Subaru Scottsdale for superb service and being considerate of my needs. The "pit stop" option provided an opportunity to have my car receive a multy point inspection, diagnosis and wash at no cost. So I was only charged for the parts and labor required to keep me on the road. Even so, I qualified for a discount. The entire process from check-in to chack-out took only about an hour. While waiting, I noticed all staff wearing PPE and practicing social distancing between customers. So, an all round safe, efficient and pleasant experience. Many thanks Guys! JT Goldsmith Scottsdale

Our service technician Steven Russo is awesome. He has always been very helpful and polite to my husband and I. I have noticed that he is very patient and don’t rush the customers (including us) and listen to what we try to convey to him regarding the issue or any matter pertaining to our vehicle. We really appreciate and happy with his quality service.👏👏👏

The only thing I regret is not having purchased my WRX here. From the top manager to the support staff this dealership is customer service oriented, and honest. I'll be coming back here whenever I'm purchasing another vehicle. This dealership is exactly the opposite of Peoria Subaru/Moore Chrysler, where they give you false promises low service level even in something basic as an oil change; when you call them out on their BS Amanda at 'Customer Service" will tell you "I'm sorry our hands are tied such and such vehicles do not qualify for the promises we made" and more nonsense like that. AUTONATION Scottsdale is a great dealership, my daughter's car was purchased here I; recommend i AutoNation to all.

Service department is very organized and top-notch in terms of customer care. And, when I finally went to sell my Outback to them, it was handled very professionally - and I got a terrific price, well above blue book.

Great service and communication. Dwight was my mechanic and he was incredibly thorough. Thank you so much!

After a dreadful experience at Camelback Subaru, I drove up to AutoNation the following morning. They fixed my AC promptly and I was treated with courtesy and respect and found the short wait very comfortable on their nice cushy sofa with my book. Take my advice . Go to AutoNation even if it is off your beaten path.

Buying a new car was a very easy and pleasant experience. Everyone was very helpful and friendly. I appreciated the excellent service.

The service team all wore masks and my file was indicated that masks are critical to me. I appreciate the adherence. The service manager, Steven, was outstanding. U.S. Subaru was also very helpful. I'm more than satisfied with Steven and the suggestions and aid he provided me. I will tell everyone how much Subaru cares about me. Chuck

The sales associate was honest, knowledgeable and a good listener. He did not try to sell me anything I did not want or need. There was not a blue Forester on the lot, so he worked to get one delivered the next day and was happy to go the ' extra mile'.

Ryan was very attentive and did a great job. Darcie also did well.

Service advisor has always been exceptional.

Had another great experience at Autonation Subaru Scottsdale-- and with my service advisor Steve Russo-- when I brought my car in for oil change and brake fluid change yesterday. As always I was greeted graciously and quickly and had the car in and out with a complimentary wash in under 2 hours--all for a reasonable price for services provided!

Great work. Quickly and efficiently done. Will be back in 6 months or 6000 mi!

Great Customer service..I would recommend to a friend.

Excellent jobs! I'm very satisfied with the jobs done on my 2015 Subaru Legacy. Steven, Assistant Service Manager, is very helpful to me and is honest by not performing job that I don't need. I requested break work but Steven said to me NOT NEED after checking my breaks. For most service dealers, when customer orders any job, it will be performed without checking. I feel very confident in doing business with Subaru especially with Steven. Thank you, Steven.

Wonderful service. They actually drove us to a nearby restaurant so we could have lunch while we waited.

Service department is really nice, honest and fairly fair priced for oil changes and other services. The nice thing is they are quick and you can get in and out in a couple hours if it’s not something like a transmission overhaul or major. I’ve been working with Gary for 5 years and he is awesome. Steven is great too and helpful and honest.

Brought our 2019 Suburu Outback in for recall repairs on the fuel pump. As they told me on the phone when I scheduled it would be about something less than two hours and Mike who handled my service lived up to it. When I came back from a walk the car was sitting outside and Mike was just doing the paperwork. He mentioned he rolled the windows down partially because there was a smell of gas in the car , because they actually do the replacement from inside the car. It had a very strong smell of gas and still does a day later. I am not sure about the replacement fuel pump, but I know I came in with a little under a full tank and drove 13 miles home and have a 1/2 full tank. Something is amiss.

Always excellent service and work at Autonation Subaru. I went in for a recall and an oil change. It turned out that because I haven't been driving much for the last 4 months, the oil did not need changing. I am impressed because they could have done it and I would not have known, just paid the bill. I highly recommend the service department at AutoNation Subaru Scottsdale

After 3 years, from purchase, AutoNation Subaru on Northsight, continues to be undeniably, the most helpful and thorough dealership I’ve ever worked with.

Great service/maintenance work at Autonation Subaru of Scottsdale. The drop-off is convenient and the scheduled maintenance was done in a timely manner as I waited in the showroom/lounge area for my car. They used disposable seat covers and mats while using masks to perform their work. The synthetic oil change, fluids checks, tire rotation, and car wash was done in a reasonable amount of time and returned to me as spotless as new.

My husband and I found a preowned 2020 Subaru Ascent though the app CoPilot. We were so glad that we did because it connected us to TJ at the Subaru AutoNation. I've had 3 previous cars and I can definitely say that this was the best car-buying experience I've ever had. In the future, I'm definitely going with AutoNation because of the level of customer service and extra add ons included with the purchase of our Subaru. For example, when we go on our monthly road trips, any AutoNation around the country offers free coolant fillers, air in tires, and water in wipers. Everyone there is also super genuine and there's not that back-and-forth run around that you seem to get at other dealerships. (We had done our homework and shopped around at Camelback; although they were great, too, it just wasn't all "sales" with AutoNation.) We came in at 9 a.m. and test drove the car, spent about 45 reviewing possible costs, and we were officially out the door at 1 p.m. If you go there, we really suggest TJ. He's a very authentic family guy who worked closely with this supervisor to offer us the best price. When you get your loan information, we worked with Darcey who was very thorough and gave us the best advice for what we wanted. (We added an upgraded, 7-year maintenance and appearance package that would save us money in the long run.) Also, TJ wasn't a salesman who made a sale and then sent us to the finance director. Afterwards, he walked us through every very upgraded item in our new 2020 Subaru Limited Ascent. Feeling very grateful that we ended up here and am definitely recommending AutoNation from here on out.

I can always count on Gary to take care of my car the minute I walk the urge door. The service department goes above and beyond. I?ve never had a bad experience with Auto Nation Subaru.

I've been taking my 2011 Subaru Forester here since I bought it. The prices are slightly higher than what you might pay at 3rd party repair shop, but the peace of mind is worth it to me, and I've not had any major issues with my Forester. The people here are really great to work with, very responsive to my needs. I've never felt pressured into doing a repair, and I've never had a repair suggested that didn't seem warranted. I really like doing business with this dealership.

OUTSTANDING customer service! Quickly took care of a recall issue for one of my Subarus. Then they fit me in without an appointment later in the same day for my other Subaru, corrected a technical service bulletin issue that required parts and several hours of labor AT NO COST! Thank you AutoNation Subaru Scottsdale!

Because of the racist salesman Raymond Trazaskos, I will no longer return here and taking my money elsewhere.

hired a Lunatic RAYMOND TRZASKOS.

Raymond Trzaskos is trash

As always, courteous professional car care

So. My girlfriend and I both bought cars at this dealership. First off, our sales person was great. The length of time spent in the dealership, LONGEST EVER! TWICE! I bought my car and we ordered hers. For mine, at the dealership 7 hours!!!!! Waited 2.5 hours for a finance person. Considering I had been with a friend at a competitor buying a car and we were in and out in an hour? The excruciatingly long wait time is terrible. Then after relaying this the the manager who promised the wait and lengthy stay would be fixed when we did paperwork for the second car, it wasn’t. Had to grub hub food. Then all the paperwork is mixed up bad. I take my car in, all correspondence goes to my girlfriends email. Yes we’ve called, tried to correct it in person, no luck. Warranty stuff for her car showed up in the mail with my name on it. It’s a giant mess. The service dept has so far been exceptional. Online scheduling and the same familiar faces when you get there. We review the services and usually end up changing to a better / lower cost service. Rides when I need them. So average of three stars.

Steve took care of me. He arranged for a ride home so that I don't have to wait there while they are fixing my car. I really appreciated it.

The service department was great! Got everything I needed done under the warranty program, no hidden cost. Kendra was awesome!

I bring my car here because Gary Gonce has taken the very best care of my car! He is skilled, trustworthy, and kind.

Service for replacement of my rear spring coils on my Forester was completed within CDC guidelines. All service personnel wore masks and the waiting area had sufficient seating for customers to social distance. Everyone at Autonation Subaru is friendly and provide excellent service.

Gary in service at Autonation Subaru is the best. He has always been great to work with, and has really helped us keep our Subarus on the road. With 225K on our forester, and over 150K on our outback we still feel confident in driving these cars anywhere.

TJ, salesmen was nice and professional. All of the front office personnel was friendly. I don?t care for the guy that trying to sell us additional warranty: Scott, he is very demanding. Spending 4 hours for them to do the paperwork was not expected. Giving Scott $20,000 deposit and didn?t get to take the car home, until we have to bring our trade in.

Comfortable waiting room. Service was prompt and took less time than I expected. Very happy with the service.

The service was professional and quickly. The service representative had the technician check my rear door on my SUV the had been sticking. The technician could not reproduce the issue, so he greased/lubed it at no charge. I drive in from Pine, AZ to have my service there.

Got a good deal, no pressure. Very nice people and very easy to work with.

The whole team at AutoNation was friendly, professional, and helpful. I called from another state several days prior to book an appointment to test drive a manual Forester and they had it all ready to test drive when I showed up. One of the agents remembered that I had called right after I got in an accident and totaling my Subaru when booking my appointment and asked how I was doing. The sale went smoothly and I didn't feel pushed to buy anything but all the extended warranty aspects were explained to me. I ended up purchasing selected packages to cover my Forester. Thank you AutoNation Subaru for helping me buy my new car that I plan to keep for its lifetime! :)

After a boondogle at the Chapman Chevy dealer (which did next to nothing to clean up some corrosion on a battery bracket) the corrosion on the battery bracket was cleaned up almost completely. A couple of days later while at home I decided to check out the clean up issue. It really looked good from the start but after I checked the batter (which was replaced) for fluid content I found the battery fluid somewhat low. While filling the batter with distilled water I knocked one of the battery vent caps off to the side which caused me to have to remove the battery bracket. Thank goodness I did. I found a small spot of corrosion under the battery bracket which I removed. In putting back the battery bracket I chose to cut up an old inter tube and use that to insulate the battery bracket from the battery which will eliminate any more corrosion issues. Thank you Auto nation for the clean up and replacement of the battery.

Tech advisor Garry Gonce is very knowledgeable and supportive as always.

Best service ever ! Always professional and constant! Thank you Steven!

We bought the car here . Better than the purchase experience has been the mechanical service. They have been available to take care of any issues most of the time right away and the cost has been very reasonable. 3-Star on sales & 5-star on Mechanical Service Dept.

As always, Mike was personable and professional. He is my go-to person for any service related issues with my 2017 Forester.

I had a wonderful experience....Subaru took me home, and then delivered my car the next morning in tip top shape. The 60,000 mile checkup was done, as well as a recall on an item the back of the car. Mr..Russo, my service manager, was awesome and helped me no end with everything. Thanks to Subaru for a job well done.

Cordial, knowledgeable, prompt, caring, communicative

Timely personal service.

This is the first time I have had a pleasant new car buying experience! Everything went easy without a hassle or pressure, from first contact to pickup. Absolutely love buying online with texting for communications!

Friendly, quick, looking out for my best interests with Subaru. So, I wrote the above with 5 stars. Then I went back to the email asking for my review to post a review on CarGurus. The email asked for reviews on two sites. Given the quality of the service I received, I wanted to post on both sites. Only the CarGurus site was not a review site. It was a sales site. Come on, guys. Really? The bait and switch routine is beneath you.

Myles Brown was our salesperson and was very professional and pleasant to deal with! Please if you're looking to purchase a Subaru make sure it's from Autonation Subaru Scottsdale and ask for Myles!

The person who helped me, Steven R, was so helpful. He went out of his way to move my car for me, I'm handicapped and he just made my day so easy, especially with all that is going on in our world today. He set the appointment up, then when the time came, was there to help with everything.

Steven Russo, service advisor at AutoNation Subaru Scottsdale always takes the very best care of me and my car. I couldn't be happier with the service and treatment. Two thumbs up!!!

The Service staff could not have been more helpful. I dropped my car off and they delivered it to me that same evening. They also applied the 25% discount to the work they performed, so it was a good value too.

We brought our Subaru Outback in for routine service at a scheduled time. Staff was courteous and welcoming. There was plenty of space in the waiting area to accommodate the required 'social distancing' and appropriate refreshments were offered, along with hand sanitizing dispensers. Upon completion of the service, we were fully informed of the services provided and any findings, along with suggested f/u for routine service. The service was provided in the expected time frame and our Outback was sparkling clean! Thank you, Subaru and staff!

Was very pleased with the professional help I received form everyone at Subaru Scottsdale.

Raymond Trzaskos was my Sales Consultant. He answered all my questions clearly and explained the many features of the Subaru Forester in an understandable manner. He should be doing instructional videos! Darcey Moore helped me fill out my leasing documents and thoroughly explained the various options. It was a very busy day for her, and she didn't rush me at all.

Incredibly annoying. Won't hesitate to call in the middle of my work day to ask if I'm still looking for a car - even after I told them NOT to contact me and that I'd be in touch if I decided to purchase a Subaru. Now that I've bought a car they want to know who I bought it from. How does it benefit me to have a conversation with you about that? Especially in the middle of my work day???

They go the extra mile to make sure you are happy with your purchase or your repairs

This dealership goes the extra mile to make sure you are satisfied with your purchase and repairs. I would definitely recommend them to everyone

Service performed very well and completed in timeframe promised. Service advisor Steven Russo explained details of service very well. 24-point maintenance check explained/completed at no charge, which is an excellent customer service feature.

I had my 2013 Outback in for the 120K mile service which is extensive. Garry the Service Manager went over all the options with me because I had additional work performed. We agreed on the plan and the car was ready at the time he stated. They also provided me a loaner vehicle so I would not have to stay at the dealer for the entire time.

From start to finish it was a great experience! Never felt pressured. Didn’t even plan on getting a car that day but because they were so great we did ! We had no reason to wait ! So glad i stopped by just to test drive and now have the car i love !

The seller Colton was fantastic, very detailed and answered questions, super helpful so if you go there ask for him. Manager interaction limited but he was good too. Beware of the financial person (female) highly disrespectful. This place lost my business due to her. I’m sorry the Colton did not get my business because he was great. Update: I received a call stating I was approved for loan 0%Apr, so gave them one more chance (I clearly told them I am not on a visa but hold an employment authorization card). Well after telling me I was approved (BS) and 2 hours of wasted time, the bank denied the loan. But they keep wording it as you are approved but, so I do not have a new car and this place has lost my business. So be careful what they offer you

We just bought our 4th car from this dealer, a 2020 Crosstrek. Our daughter bought a car here too. Each time, the experience has been very pleasant, and they work hard to meet the customer's needs. It is our belief that they provide the most comfortable car-buying experience that a person can get anywhere. If we need another car some day, we'll be going back to this place again for sure. We know what to expect, and it's all good.

Working with AutoNation Subaru in Scottsdale was one of the best experiences I have ever had with a car dealership. All of the employees were incredibly friendly and clearly cared about making sure the customer was happy. I had the pleasure of working with both Merrick and Matt who were awesome! They listened to what I was looking for and what I needed in a car and they went above and beyond to make sure that I was happy. I would highly recommend this dealership for anyone who wants a Subaru and wants a pleasant and relaxing car buying experience!

Excellent experience with a great sales person. Myles Brown was not only very knowledgeable about the vehicle we were looking for but very friendly and professional. Ask for Myles if you are looking to buy at AutoNation Subaru.

We recently sold a car to AutoNation. The experience was seamless and we left with a check. We would consider buying from them in the future.

En micaso compre un carro y me asalido muy malo

They provide great service. I always feel really cared for. Steven even brought a chair outside so I could practice social distancing!

We brought our 2015 Forester into Scottsdale AutoNation for recall work and a windshield washer issue. We dealt with Steven Russo. He kept us advised and the work was done before promised. The job was done right and for a good price. We bought the car, and always have it serviced, at AutoNation Scottsdale, and have been happy with the dealership.

Took car in due to rattling sound, more than once. It hasn't been corrected either time. An attempt was made to stabilize exhaust, but the car sounded exactly the same when I picked it up. The other repair needed hasn't been done yet, as some items needed to be ordered.

I just leased a Subaru Forester from AutoNation & couldn't have had a better experience. Ava was my agent & was very professional & friendly. She was waiting for me outside when I first drove up-I had no prior appointment scheduled! She was very thorough in showing me what stock they had & I picked one that was perfect for me. She eased the way through the lengthy financing process which was a big help. The other staff I worked with was also very helpful & friendly. I will certainly return there & highly recommend them to everyone!

Process of purchasing a vehicle takes to long!!!!

My husband and I honestly had the best buying experience! As most people can relate, buying a car can be a very stressful experience. The last time I purchased a car was 8 years ago. I felt very pressured and intimidated by the dealership and ultimately walked away with a car I didn't really want. I was thankful to have a car but wasn't 100% satisfied. So going into this, we were rightfully nervous. From the moment our salesman greated us, to the moment we drove off the lot, we felt like we were family! He was kind, friendly, HONEST, knowledgeable, easy going and patient with not only us but our 2 children. He took the time to answer EVERY SINGLE one of our questions, allowed both of us to test drive the vehicle, and take our time doing so. Every employee at the dealership treated us this way! I have been doing my research for a couple of years on what car I'd like to get if the opportunity ever arose again and my dream car became the ascent. I am over the noodle ecstatic with my new car!!! Thank you so much for helping us!!

Porque es donde trabajo

Great staff! Seamless and no drama transaction from start to finish.

Easy fast courteous efficient SUCCESSFUL timely couldn?t of been better.

They give me very fair value for trade-in, easy transaction. Sale manager made every effort to make the deal work.

Auto Nation Subaru Scottsdale is consistently customer focused. Easy to make my appointment, they know my vehicle and needs, I usually wait at the dealership and have room to work comfortably. Friendly and knowledgeable team members. And my car comes back in great shape and clean! Thanks !

I'm a USAA member and choose to use their car buying program...Out of the three dealerships that reached out to me, AutoNation of Scottsdale was $1300 less then the other dealerships. My sale person was Colton Lockhart, and I was impressed with his knowledge of the vehicle. Colton was straight forward and a absolute pleasure to work with. AutoNation will be my first stop next time I buy a car.

Purchased 3 vehicles from this dealer in the past 24 months. Here's why: 1. Zero Pressure 2. All cars on the lot are open so you can browse at your leisure. 3. Easy test drives 4. They don't waste my time. 5. Used vehicles have one price, and my research indicates the pricing is excellent. 6. Service is excellent and fairly priced. 7. It's a cool dealer. Not fancy, but then again you are not paying for espresso, etc. Love browsing there and will buy my new Outback XT there in a few months.

I'm a USAA member and choose to use their car buying program...Out of the three dealerships that reached out to me, AutoNation of Scottsdale was $1300 less then the other dealerships. My sale person was Colton Lockhart, and I was impressed with his knowledge of the vehicle. Colton was straight forward and a absolute pleasure to work with. They will be my first stop the next time I buy a car.

Outstanding very satisfied. Steve Russo was very helpful and professuonal

I was delighted with how Michael does his job; he's dedicated to his customers and to your vehicle's performance. Michael kept me well informed, explained in a helpful manner work being done to my car, and kept a friendly demeanor from the early morning until the evening. Pamela

I loved getting my care from Autonation Subaru just because they were willing to talk and help me out to get the best deal possible!

Do not like the GM, or any of the sales mgrs really, they're not very nice to people that are basically trying to pay his (gm's) salary :/

Even though I didnt get the one I wanted this time TJ Thorne did everything and some to try for me. I'll be going back to him to try again in near future when I get my cred up a little more.

Staff was extremely pleasant, respectful of customers and team members, and accommodating. I did my research prior to going: knowing the exact model and features that I wanted, price range that I expected to pay, overall savings with low interest rate offer. I am a dedicated Subaru driver due to the safety and comfort of handing, features to reduce collision, solid frame to protect if collision, warranty and resale value. Merrick at AutoNation listened to me, offered me the car that I wanted, met the price that I expected, even found my favorite color, and all in less than 1 hour. Of course excluding financial, title, etc. I will tell ALL my friends! Thank you!

Excellent Service! I had taken my car to another Subaru dealer with a complaint about the seat motor fan noise, which had gotten quite loud when the car was a few months old. The other dealer told me the noise was normal. Autonation listened to the motors and then replaced the fans in both seats. Much quieter! I received three recall notices from Subaru. I called Subaru Superstore of Chandler. They said the service department would call me back. I waited two days. No call back. I called them again and was told they had to order parts and would call me when the parts were in. Two weeks later I called Subaru Customer Service. The rep I talked to said there was no back order on parts that she could see. She called Superstore and was told they were waiting for parts. She then called AutoNation. She connected me to a service rep there. The rep said they had all the parts and set up an appointment at my earliest convenience. All the recalls are now taken care of. It's been three weeks, and still no call back from Superstore. I bought my Subaru at AutoNation because they came in at $5,5000 out-the-door price under what a dealer in Tucson wanted to charge me for the exact same car with the same options. I was going to switch service to Chandler because they are closer to me, but I'm not switching anymore. I'm highly satisfied. Their facility is small and the waiting area not as comfortable as some (Precision Toyota in Tucson is #1 for waiting areas I've used), but the place is friendly and professional and they get things done right.

Autonation Subaru repair Scottsdale gives me consistantly great service. Personnel, especially Steve Russo, are cordial, thoughtful and easy to work with.

I had taken my car to another Subaru dealer with a complaint about the seat motor fan noise, which had gotten quite loud when the car was a few months old. The other dealer told me the noise was normal. Autonation listened to the motors and then replaced the fans in both seats. Much quieter! I received three recall notices from Subaru. I called Subaru Superstore of Chandler. They said the service department would call me back. I waited two days. No call back. I called them again and was told they had to order parts and would call me when the parts were in. Two weeks later I called Subaru Customer Service. The rep I talked to said there was no back order on parts that she could see. She called Superstore and was told they were waiting for parts. She then called AutoNation. She connected me to a service rep there. The rep said they had all the parts and set up an appointment at my earliest convenience. All the recalls are now taken care of. It's been three weeks, and still no call back from Superstore. I bought my Subaru at AutoNation because they came in at $5,5000 out-the-door price under what a dealer in Tucson wanted to charge me for the exact same car with the same options. I was going to switch service to Chandler because they are closer to me, but I'm not switching anymore. I'm highly satisfied. Their facility is small and the waiting area not as comfortable as some (Precision Toyota in Tucson is #1 for waiting areas I've used), but the place is friendly and professional and they get things done right.

Superior! Always professional, efficient, thorough, friendly and accurate!!!

I arrived to find not only good coffee, but donuts and fruit, apples, bananas. Nice touch! I was there for my second Takata airbag recall. It took around three hours. Some minor damage happened to the dashboard, so they ordered a new one, which they will also install, and they kindly added in my scheduled oil change at no charge. Mike Harris is great to work with. After several unsatisfactory visits to Camelback Subaru, I was happy to discover far better service at Scottsdale AutoNation and will be taking my Subaru there from now on.

T Buying process was complicated because it wasn?t clear until the check in what discount can be applied. At the end the price turned out OK. When I checked the car out, I immediately noticed some rattling sound in the rear suspension. The young mechanic left on duty at the end of day quickly diagnosed the problem and found someone to fix it in a few minutes.

David was a very good sales person took his time to find out what you where looking for in a vehicle and management worked a good deal to earn our business I would recommend them to anyone looking for a car.

The service staff at Subaru Scottsdale provided professional service, gave updates in the service and quoted charges prior to repairs. Steven and Gary have been my service advisors for years since I own the Subaru they are mindful to keep with recalls and repairs .

Steve was friendly and professional and extremely helpful. The dealership is clean and convenient. I would highly recommend both Subarus and AutoNation Subaru Scottsdale.

Like the no pressure sales approach and very knowledgeable sales associate

Our 2019 Subaru Outback is our first car purchase(my wife and I). The buying process was painless and we just got our first oil change which was seamless and quick as well. Would recommend 10/10 to anyone looking to buy a Subbie.

I came in for a recall on the airbags in my car. I had made the appointment a week before and they did not have all the parts necessary to complete the repair. So now I have to go back for another two hours

Great dealer to work with were willing to make a great deal on our 2020 Ascent, I would recommend them to anyone looking for a new Subaru.

Great service. Lucas did a great job at helping us get the car we wanted.. easy and fast. Would definitely buy another car from here.

Frank did a great job with helping me into the car I really liked.

The team at AutoNation Subaru Scottsdale made it easy. This is the 3rd time that I have bought a Subaru from Subaru Scottsdale and I would recommend them to anyone. Thanks. David

Merrick at auto nation subaru is the best salesman I have ever worked with. I told Merrick that I was driving up to buy a 2019 subaru ascent. When I arrived he had the car that I was interested in sitting right outside the front door. After a test drive we sat down and talked about the price I was willing to buy the car for. Merrick told the manager and the car was mine. I was shocked at how hassle free and quick the whole experience was. It was such a refreshing experience from anything I have experienced in the past. I will definitely go back to see Merrick the next time I want to buy a car.

I always have a great experience at Autonation in Scottsdale. The people I come in contact with are genuinely trying to help you. It all starts with Tracy who initially helped us when we came into the dealership. He knows so much about the car I leased. It was a 2020 Subaru Outback Onyx XT. He explained literally everything about the car. I didn’t feel hassled, rushed, or pressured. Now that’s the way to buy a car. I also really appreciate the customer service. I built the car from scratch. Lucas another star of the dealership, kept me in the loop about when the car was arriving. Oh yes...it came earlier than expected. Then the finance portion of the experience was very smooth. Scott helped us here and he was very informative about everything. I asked a-lot of questions and was very satisfied with how Scott explained everything. I’d also like to thank everyone else whose names I don’t remember but who were very instrumental in making my car purchase a wonderful experience. Thank you Autonation!!

Purchased two vehicles from this dealership and both purchases were a pleasant experience. Myles is very knowledgeable when it comes to Subaru and helped me with my purchase of a Forester. When I’m ready to buy another vehicle I will definitely be purchasing from him.

Purached a Jeep for my wife and the process was smooth and easy. https://youtu.be/Le9qsYej7Eo

All in all a very pleasant experience. No pressure and friendly atmosphere. Colton did a good job and John Chavez made me feel welcome and comfortable.

I was pleased on how smoothly and non pushy the sales staff was and would have given a 5 star review except for the financing department. I bought a 2016 Subaru crosstrek with no issues, and sat down to sign all the papers, which I had to wait almost and hour before actually getting to sign the financing papers, with Scott. He was very pushy on trying to up sale upgraded polices to protect my car, which would have been great to have but I was already at my budget’s max. He was very defensive when I was starting to get angry at his pushiness for the coverages. I did end up purchasing the bumper to bumper coverage and signed a contract that stated I would have a 4.99% financing at 75 months. That put my payment barely affordable. After two days I received a phone call from Scott saying that my financing, which I signed a contract for, was not approved because the bank wouldn’t do 75 month financing. He said I could either try to get approved with someone else that lived with me to have a small bank do the 75 month financing or pay an additional $11 for 72 month financing. Unfortunately, I already knew I would not get the same interest rate if I used my wife’s credit so I had no choice but to pay $11 more for 72 financing. I then had to drive back down to the dealership with my dad who was co-signing, my 1 year old and 3 year old. It wouldn’t have been that bad had the dealership not been an hour from my house. When re signing the contract Scott had me sign a sheet that said that this was a mutual decision to revise the financing, which it wasn’t, but I had no other choice if I wanted the car and to not to lose my money that I had already paid them. I feel like the dealership took advantage of the situation. They pre approved me before buying the car and I also signed a binding contract with the same numbers I was pre approved for. I am not sure of the inter-workings of financing but I feel like they either dropped the ball big time or they are just a deceitful company that will get a sale at whatever cost. I can guarantee that I will not be recommending this dealer or be purchasing a future car from this dealership.

I was pleased on how smoothly and non pushy the sales staff was and would have given a 5 star review except for the financing department. I bought a 2016 Subaru crosstrek with no issues, and sat down to sign all the papers, which I had to wait almost and hour before actually getting to sign the financing papers, with Scott. He was very pushy on trying to up sale upgraded polices to protect my car, which would have been great to have but I was already at my budget’s max. He was very defensive when I was starting to get angry at his pushiness for the coverages. I did end up purchasing the bumper to bumper coverage and signed a contract that stated I would have a 4.99% financing at 75 months. That put my payment barely affordable. After two days I received a phone call from Scott saying that my financing, which I signed a contract for, was not approved because the bank wouldn’t do 75 month financing. He said I could either try to get approved with someone else that lived with me to have a small bank do the 75 month financing or pay an additional $11 for 72 month financing. Unfortunately, I already knew I would not get the same interest rate if I used my wife’s credit so I had no choice but to pay $11 more for 72 financing. I then had to drive back down to the dealership with my dad who was co-signing, my 1 year old and 3 year old. It wouldn’t have been that bad had the dealership not been an hour from my house. When re signing the contract Scott had me sign a sheet that said that this was a mutual decision to revise the financing, which it wasn’t, but I had no other choice if I wanted the car and to not to lose my money that I had already paid them. I feel like the dealership took advantage of the situation. They pre approved me before buying the car and I also signed a binding contract with the same numbers I was pre approved for. I am not sure of the inter-workings of financing but I feel like they either dropped the ball big time or they are just a deceitful company that will get a sale at whatever cost. I can guarantee that I will not be recommending this dealer or be purchasing a future car from this dealership.

This is the second problem I have had with my 2019 Forester with less than 10000 miles on it. I have had subaru's for many years and have never had any problems. The first one was the brakes lock up We tried everything. nothing changes then in about 1 hour we turned it on and the brakes unlocked. Then now my HRH light came on and kept flashing. I took it in yesterday. I have dealt with Steven Russo both times. I am pretty frustrated Steven was wonderful and very helpful. They have to send out for the part so it will be fixed soon. I really thank Steven for his service but I really hope this is the last thing for a long time that goes wrong with my "almost new car" Margaret James.

Great great group of people.

I always get great service at this dealership. Easy online appointments. Always get my vehicle in at the time I was assigned. I like that I see the same staff there time after time. Plus free car wash , coffee, and donuts\fruit while I wait!

Bought f Subaru?s here. Best dealership Never pressure, always great customer service.

Mike was very friendly, professional and informative. Kendal was very helpful and went the extra mile for customer service.

Good/fair experience overall, paying a good fair price for the vehicle per Edmunds, KBB, NADA. I didn't however, at all appreciate the sales rep 'Miles' telling us that he would contact the previous owner for the two additional chip keys that should have come with the car. 10 days after the purchase I drove 2hrs RT to pick up the two keys myself from the previous owner who I myself tracked down and met with. 10 days after my purchase he said no one from Autonation Subaru of Scottsdale contacted him. These two keys would have cost me $275 to have made! The only follow up to this car sale were two requests for my review. Here it is. Despite this very needless inconvenience, I'd consider buying from them again.

The service and service people are awesome. The waiting room leaves a lot to be desired, but they do their best with what they have. Water, fruit and donuts are always available.

Friendly, efficient, welcoming. The service staff was prepared to meet me. I appreciated that my car was cleaned before it was returned to me The work to less time than I expected.

As far as I can tell, the mechanical problem is fixed. The problem that I have noted at several Subaru dealers is that having an appointment means nothing. It appears that it is mostly "first come, first served." So in my opinion, it's 5 stars for mechanical service and 1 star for customer service.

AutoNation is what car shopping should be. They're concise and honest, and sales staff are neither pushy nor affrontive. This was our first AutoNation experience, and AutoNation Subaru will be where we buy our new automobiles for the foreseeable future.

Front desk girl with the greasy hair? Not professional, not helpful. My service was fine but this was disappointing. When the car was purchased I was grossed out by Carl but the trend seems to continue. Harsh but true. If you want professionalism go literally anywhere else, this place is a mess.

I could not have asked for better service than Mike provided to us when we had experienced an upsetting situation, We were very appreciative.

Was to have a scheduled oil and filter change. My oil warning light had recently come on. The tech found that there in fact was a quart down. They changed my oil and put us on an oil monitoring test to bring the car back within 1200 miles for an evaluation of the cause of the oil loss. Their was no charge for the oil change Will bring the car back soon to ascertain the oil useage issue.

Raymond, the salesperson was patron and helpful in answering all my questions and helping setting up my car after the purchase.

service was prompt, well done, and done professionally.

Car serviced, oil change, tire rotated and rear brakes installed.

The process was smooth and relatively quick. Salesman was knowledgable and friendly. The showroom was clean and bright.

Very positive experience. Friendly and welcoming people. Would definitely go back again

very helpful and polite, car fixed and runs well car made available for my use overnight awaiting parts very positive experience

Best experience of dealing with a car dealership period.

Friendly and knowledgeable staff. Ask for Raymond, a young hard working low pressure salesman. Used the Costco discount and very happy with our deal

Steven is the best. Always friendly, and knows EVERYTHING about these Subaru’s. Always makes me feel like family.

Did the work in an appropriate amount of time. Associates very nice!

The sales mgr resorts to name calling, bought elsewhere

I had a very Smooth purchase experience with TJ at this place He is a nice and honest salesman

I had a great experience leasing my first Subaru at the Subaru in Scottsdale. Colton assisted me in the process. He was very attentive and helpful. My car is incredible and I couldn't ask for anything else!

I always receive the best customer service with the utmost respect. I rest easy in knowing the job will be done right and Love my Forester!!!

Poor customer service. This dealership sold me my brand new 2020 Subaru Ascent car on 9/30/2019 without any window tinting. They promised that they would contact me and drive my car and get the window tinting done. This never happened. I did not get an calls from them. I made over a half a dozen calls to them to nail down a date and time to get the window tinting done on 12/30/2019. The told me that it would take 2 hours max. to complete the window tinting as well as replace a tire that was busted. It took them 3.5 hours to get the job done - and after all was said and done - my care did not get the wash that they had promised. I am disappointed by their poor customer service and lack of appreciation of the customer's time.

On time, on budget. The only negative observation is that the waiting area was and is extremely crowded!

The service representative Kendra , always makes me feel like I am a valued customer. She is very professional , really listens to the customer, and no matter how busy she is always carries a genuine smile ..

They were very busy and I had to wait a little longer than usual for the oil change but I was very happy with my service.

Don't go here. I am a mechanic and I brought my vehicle here for warranty repairs. Their workmanship is downright despicable and a disgrace to my profession. My vehicle has been back for the same repair 5 times over a span of 6 months and I am now told they can't fix the oil leak that was caused by their poor workmanship. Not only that but I paid for an alignment because of my 4 new tires from discount tire. Upon getting the vehicle back, the steering pulled so bad which it didn't before they touched it. It took them 3 more times before getting it right. This place is a joke, stay far away. Please, I am an ASE master mechanic. DO NOT GO HERE. Chandler Subaru even though it's far is way better. Or just go to an independent shop that has good reviews. Do not support this Subaru dealer in any way.

The sales department was great, however when it came time to "close" the deal and give them my check we had to wait 3 hours for a "finance " person to take the check for the amount we had agreed on , seemingly to give them an opportunity to "upsell" their extended service. And the person was quite rude when I clearly indicated I was not interested in the extended service plans. It truly ruined the purchase experience for us.

My salesperson Ryan was awesome to work with because he was genuinely interested in what I was looking for. He was proactive and resolved all my issues!

Even though we did not get much done, it was a very helpful visit. We found out that our car did not have any problems. We had more difficulty with the dealership in Portland, Oregon, extremely unprofessional. Subaru main did help us some with our issue, not enough to pay for the complete broken parr, which was caused by the Portland store, we appreciated the honestly of the Scottsdale store and the kindness and professionalism of Steven Russo there. Really a super great representative of Subaru. It was great working with him.

We purchased a new vehicle from Subaru of Scottsdale. The 2 salesmen that helped us, Myles & Ryan, were very helpful & kept in contact about when one would be available that met our needs. They put up with my questions and worked with us to get just what we wanted. I would recommend Subaru, Scottsdale Subaru & both Myles and Ryan.

Was just a few minutes late for appointment but not a problem as they got us in right away and were very understanding. They were very courteous and helpful.

Great! Clinton, Bryan, and Ava are all excellent. I bought a Crosstrek and an Outback...I love both cars and everyone was extremely helpful in the process. Both of the finance people were wonderful as well. Steven in Service was also terrific, the system is efficient, and Peter is very helpful as well. An all around great experience.

Car buying can be a stressful process, this was the best dealership I?ve ever dealt with. There was no heavy pressure, they were patient and accommodating. I?ve had my Impreza for almost 3 years and through the years, the all representatives I?ve been in contact with have had the same helpful attitude. Hi

I worked with Steven Russo and he was caring, efficient, and professional. He let me know of the exact time frame the process would take right from the beginning, and I even ended up leaving a little earlier than what he said! Also, it was a nice bonus that they cleaned my car too! It's quality experiences like this that make me perpetually loyal to Subaru.

Fantastic experience with Brian Cypert on purchasing this wrx. Was in and out in less than 2hrs. Unfortunately, wasnt able to tryout the Thai restaurant he suggested. But thank you once again and shout out to Carl over at finance.

We had a great experience at the Subaru dealership... Merrick was pleasant, efficient and knew the answers to all our questions ... he took us through all the features of the car and we felt comfortable we were getting good value on our trade in and our new Subaru ... we would go back

We recently purchased a 2020 Subaru Outback from AutoNation Subaru Scottsdale. In 2011 we purchased an Outback from this dealer and we have been very happy with this car. Their service and attention to detail is impressive. We are keeping the 2011 Subaru because it is in great condition and adding the 2020 Subaru to our drive way. This dealer really knows how to treat their customers right. Ed Nickerson

Friendly people, thorough service, complete explanations, pleasant waiting room (fruit, pastry and coffee if you want it). Decent WIFI. Fair prices.

I'm very please with the professional level that Ryan and Matt gave me the whole times I was with them. They took care of me and followed up until delivery .Also all Managers were very nice and they worked with you really good. Over all it was a pleasure to do business with.Thank you all.Dean

Gary, was great. The cost was less than quoted. Service was done in a very timely manner and my car was washed.

Walked into the sales dept, met with a nice young man. He made me feel comfortable and spent time understanding what our needs were. We looked at a base model Subaru and then the next step up. They gave me a fair price for our Subaru trade and a great price on the new premium model. So we bought it that afternoon. In the past, I have had very mixed results buying cars. This was exceptionally good and easy; the sales rep spent an hour with us - going over all the safety issues and electronics. Bought the car 4 days ago and have already recommended Autonation twice to friends.

AutoNation Scottsdale Subaru is one of the finest automotive establishments in the valley. Personable, friendly and knowledgeable about everything Subaru. This is my 2nd purchase, and I gladly refer family and friends who are in the market. Service department is second to none as well - you can't go wrong dealing with these folks!

We found the car we wanted in Scottsdale and our salesman Bryan was awesome to work with. We were able to put money down on it and then fly in on the weekend. Bryan even picked us up at the airport. I only gave 4 ⭐️‘a because the actual process of purchasing took so long. It was a Saturday morning but we were there very early and had to wait to sign paperwork for a couple of hours. All in all we were there about 4 hours total. Probably typical for purchasing a car but we really needed to get on the road. Otherwise it was a great experience!

Steve is helpful, knowledgeable and patient in answering my questions. The work seems to be done well. I feel safe and secure bringing my vehicle to this dealership.

I had a great experience w this dealership. They were very busy but super friendly and offered to take me to gym so I didn’t have to sit and wait. Car ready when promised.

Great no pressure sales, confidence in the quality of my purchase

I was very disappointed bybthe overall atmosphere policies prices Chaos

From the first visit to picking up the vehicle I was met with professionalism and overall a great deal of competency. The staff were knowledgeable, eager to help, and very pleasant. It was a delightful experience with no haggling and very pleasant.

We had a trailer hitch installed on our 2019 Outback and our first oil change. The service techs were friendly and professional. The work was completed exactly on time and met every expectation. Great experience! I highly recommend AutoNation Subaru Scottsdale!

I recently had my car serviced at AutoNation Subaru. Everyone was very helpful and courteous. The work was done promptly. I expect to take my Subaru back to AutoNation in the future.

OUTSTANDING CUSTOMER SERVICE, DAVID WAS OUTSTANDING.

Best experience in car buying I've had a many years. Nice easy going process. Took a while to finish up with finance person but overall it was a good day. What can I say, I love my Subaru Outback. Thanks to Raymond and the Subaru team in Scottsdale for a great shopping experience.

OUTSTANDING CUSTOMER SERVICE, AND KNOWLEDGEAHLE SALES

Steven Russo assisted me with my appointment at Scottsdale Suburu....he was so helpful. I have been coming to you for work for maybe 5 years, and have a 2014 Outback. The horn had quick working, and I had been told the repair was quite expensive...and chose not to do it. But I felt it was a safety issue to not have a horn, and mentioned this to Steven. While I was waiting for my car he gave me a number to contact Subaru, and mention my concerns. They ok'd covering the service, and it was taken care of that day!! Thank you Steven!

as always Autonation Subaru in Scottsdale AZ does an excellent job...easy to schedule appointment, on time, at the projected cost. Excellent work

80 K service done well, and they returned a clean car

Ryan was extremely knowledgeable and personable. The APR special was really important to us and we checked several different "discount" programs and found the best incentives/lowest APR at this dealership. TIP: read the fine print, the lowest APR was only on the 4 year (not the 5). Overall excellent experience. Thank you Ryan!

They were super nice and didn’t try to push me into buying the car that I went to test drive on the first day that I went in.

My sales associate, Colton Lockhart, couldn’t have been any nicer. He was extremely patient and kind, a delight to work with. I would recommend him to anyone. Love my Subaru Outback. Very easy and comfortable to drive. Love all the safety features and the bigger, touch screen.

I had a great experience buying my new Forester! The salesman, Frank, was very patient and helpful while he helped me find the best model and pricing that fit my budget. The entire staff made my experience feel very personal. I really appreciated the no pressure approach, that made me feel comfortable to move forward with the purchase!

I had a WONDERFUL experience purchasing a car at this Subaru Dealership! I arrived just to have tires fixed and saw a used vehicle outside and decided to test drive. Myles and Ava assisted me through the whole process as I had completely fallen in love with this car. The staff was incredibly knowledgable and friendly. Highly recommend buying a vehicle from here.

6 month service checkup. Easy scheduling, turnaround time good, went over a detailed report of my car and washed car. Experience was very easy and they made me feel valued. Just like previous two service checkups.

No help at all in new/used lot East side.

Staff was very professional and approachable. Colton helped us through the process and when the vehicle we were initially interested in, sold before we could make a final offer, he worked with us to find out what our needs and desires were in order to help us find another vehicle that ultimately was a huge success. My family have owned a Subaru since 2011 and this experience will ensure another satisfied decade of subaru ownership. Thanks to Colton and the staff at Autonation.

Service people and techs are awesome. Have been going there for many years.

Service began promptly, was done in a reasonable amount of time, and was free as part of my warranty. Have been going to Autonation (and their predecessors) for over 10 years. No more expensive than local mechanics who screwed up my and my son's Subarus.

They are always pleasant to deal with.

I highly recommend AutoNation Subaru, and particularly Michael Harris for his attention to get my Subaru repaired. He really went out of his way to help. A great job!

I had a great experience at AutoNation Subaru purchasing my new SUV. Brian Cypert was my sales consultant and was very helpful and professional as was Mike Minick in Finance. Overall, they made my car buying a painless and pleasant experience unlike some others in the past. Thank you to both Brian & Mike.

The team at AutoNation Subaru Scottsdale was great to work with. Myles (our salesman) was Professional, knowledgeable, and courteous. Would highly recommend them for anyone looking to purchase their next Subaru.

Went in there with car crisis yesterday and Michael, my service manager was so supportive that I acknowledged his kindness to his supervisor. Always helpful, nice waiting room, appointments can be made online.

The quality and value on their car pricing is excellent... and the treatment by the service department far exceeds experiences that i’ve had elsewhere. I have purchased two vehicles from this awesome dealership, and will continue doing business with them.

Kendra took me in on a Saturday... very busy. My key was getting stuck in the steering column making me very concerned the car battery would die. She got me in quickly. And my pick up with Steve was just as smooth. Great crew!!! Shouts out to the great people at Subaru Autonation in Scottsdale.

Very knowledgeable and considerate of personal needs. Great experience

They were honest & straightforward. They did not waste my time or theirs and they treated me with respect. They were also willing to match the lowest price I found. We bought a 2019 Subaru Outback. We’ll definitely buy our next car here.

Great staff and easy purchase process.

Great experience and fast!!! Very informative and helpful through the whole process

I bought my wrx sti and i am very Satisfied with Service that they Provided me. Specially Brian and Darcy were excellent and very helpful.

Scottsdale Subaru Autonation. My sales guy Raymond was knowledgable, professional and not pushy. Also had good experience with the finance dept (pretty unusual)

Had car in for service and Mr Russo was a pleasure to work with as he took time with me.

4 wheel brake job - great service and a free loaner.

I take my 2018 Impreza for service and could not be happier with the VIP treatment that I receive. I highly recommend this team, they are honest and knowledgeable.

Convenient and very friendly and very helpful especially Steven Russo.

I had a very positive experience purchasing a 2019 Subaru Ouback. My salesman David Gonzalez was helpful,friendly-very professional.

Great customer service! Great, prompt service! Love my Subaru!

Friendly and dependable service department. They are keeping my 11 yr old Outback rolling along.

This was by far the best car-buying experience for me. My son and I drove the vehicle a week before I decided to try and buy it. Throughout the entire process, Colton was amazing, as were the managers and credit department. Signing papers was a breeze. I love that the dealership is a bit smaller than others I visited. I felt like I got one on one attention and because they are smaller, they had more time and energy to put into my purchase. If I ever need another vehicle, I would go back here for sure!

Our experience with Merrick and Mike at AutoNation Subaru could not have gone better. We are pleased with the 2019 Crosstrek we purchased and recommend the Costco Auto Program. This is our first experience with Subaru and we would recommend them. Looking forward to many safe miles on the road.

I brought my Subi in to AutoNation Subaru Scottsdale for the first time (I bought it at a dealership on Oregon) for a recall and used it as an opportunity to see where my car stands in value & maintenance. Even though the team here knew there was no way of making money from me that day they were EXTREMELY HELPFUL. Zero pressure. No weird attitudes. Just a bunch of understanding and helpful people. The maintenance team (Steve was my client facing point of contact) took it upon themselves to give me a free multi-point inspection and really “leveled” with me about how long I can get away with not taking care of certain things, what kind of impact it would have on the longevity of my car, what to prioritize, and even to buy certain parts my self and to call and ask for references and instructions to install. There was never a sales pitch or pressuring intentions, not even once. All for free. Just helpful people. I met with the sales team (Ryan specifically)to discuss a potential trade in (because I cannot afford this damn beautiful beast of a Subaru that I own) and was very upfront about where I stand financially (I have no money). They were nothing but compassionate, understanding and offered a tremendous wealth of information as to what they think could be the best options for me. I got a free appraisal on my car’s value and multiple options on different scenarios (even including options that would take away the sale from them). It was so very clear that they are just there to help. Again he even offered personal references to people he knows outside of work that could possibly be of help. Bravo AutoNation Subaru Scottsdale. You guys really offered me TREMENDOUS SERVICE and it was more helpful than you could ever imagine. I sincerely thank you.

Very satisfied with the service at Autonation Subaru on Northsight in Scottsdale. Kendra Gibson, the assistant service manager was awesome. She kept me up to date on the progress on the service and I actually had one of their loaner vehicles for a week while they waited for the part to arrive. Thank you!!

I rated Facilities 3 stars because by the time I arrived, there were no seats available in the waiting area. People were spread out all over the place.

Purchasing a car is not my most favorite thing to do, but had a great buying experience at AutoNation Subaru Scottsdale. It was friendly, attentive, no hassle service. Ryan, the salesperson, was very patient in allowing me to fully assess a used car for my son. Mike, the Finance Manager, was also great in helping me get a lower rate than my already existing pre-approved rate at my bank and making very good suggestions on helping my son build his own credit. They also had free burgers and hot dogs while completing the purchase. I would definitely do business with them again.

Everything about the service experience here is simply superb. First, they honor the time of your appointment --- no waiting to see your service representative. Second, they review the reasons you seek service and don't use it as an opportunity to sell useless add-ons. Third, they give you a reasonably accurate estimate of the cost and the time it'll take to do the job. Fourth, they're happy to give you a cost-free loaner if you need it. If you want to hang around, there are sofas and arm chairs and tables, along with nibbles and talk TV. All in all, a completely professional operation delivering quality service -- and with a smile at that. It doesn't get better.

good service good people x

The customer care at AutoNation Subaru is off the charts. Gary in service always takes care of us. He is very professional and cares about his customers.

I just have to say that I normally have a great experience here, but today was by far the best one yet! I brought my 3 year old and 6 month old daughters with me while I had some work done on my car & what should have been a nightmare of a time (entertaining the 2 of them with zero meltdowns), my 3 year old now thinks this place is Disneyland. Not only did they do amazing work on my car, but Steven went above and beyond to help make it a better morning for us by playing with my 3 year old, finding Subaru swag for her, crayons to color with, and teaching her all about the popcorn machine 😂. Seriously thank you from the bottom of my heart for turning my stressful morning into a fun and memorable day with my girls who by the way had ZERO meltdowns! We love Subaru!

A most helpful team where everybody was available and happy to help!

My service advisor, Kendra, was super efficient and helpful.

Very friendly and knowledgeable. Went out of there way to get me the car I wanted.

Service is OK - but slow (typically 2 hours for a routine 6-mo service on my Crosstrek). My last visit I scheduled a front-end alilgnment as well. (It is recommended at 18 months/15,000 miles, but since I only had about 10,000 miles then they recommended delaying it - I decided to go ahead now at 24 months and 12,000 miles, esp since we do take the car up some pretty rough dirt roads to remote trailheads). I watched other customers come in after me and leave before me, but was OK since I figured the alignment would add time. But when Mike said it was all done after 2 hours, I realized he had only done oil change, tire rotation, inspection, and recall switch replacement. Apparently he decided, without consulting me (and after my verifying when I checked in that I had requested it), not to do the alignment. In his words, I didn't need it since I had low miles and 'only drive it around town'. Perhaps he was right based on the vehicle inspection, but I was upset that he had not discussed it with me.

I would like to commend the sales internet representatives at Auto Nation Subaru for their honesty and professionalism . Their written quotes were specific and itemized, which minimized any misunderstanding during the negotiating process of a price. The written quote and itemized prices were honored without question during the actual purchasing process. I left the dealer with a new 2019 Outback extremely happy and satisfied with the overall customer service provided by Auto Nation.

What a wonderful experience dealing with everyone there. Out of all my auto purchase’s this was the very best. My salesman Greg Garcia was so knowledgeable and did not pressure my decision. Love all the features of my Outback. Thanks to all of you at AutoNation. Rae Buckey

I love my new Outback and appreciate the time and effort David Gonzalez took in helping me find the right car. I like the no nonsense way they do business and the overall buying experience was excellent.

my car was done in allotted time and they cleaned and washed it too. Thank you!! the area where food and coffee were was cleaner then last time I was there. I really think they need a person who comes in and puts out the water, donuts, and fruit and keeps the coffee area clean. the employees are busy doing their thing and they have to take care of that themselves. maybe a part time student..

Had a great experience. Greg Chavez was our salesmen he was super. He new his car very well. Very helpful.

Had a great experience. Greg Chavez was super helpful. His knowledge of the Outback was great. He explained everything.

Engine light came on. Went in next morning when they opened. Took me right away - was a blown fuse they replaced (AAA did it when they replaced my battery the day before); reset my clock; did recall repair on brake light and washed my car! All in an hour and I made it to work on time! Thank you!!!

I received excellent help and service in the selection of my new car. THey went out of their way to advise me and help me through the entire process. Very happy with the entire experience.

The dealer held my car for my purchase despite multiple requests from other interested parties.

Had an awesome experience buying my new car. Everyone is very friendly, not pushy, they don't try and force to buy a vehicle, nor hound you either. My experience was wonderful, definitely recommend them.

As always Mike was great at getting my car in on time and the work was professionally done. He always goes out of his way to make sure the customer questions are answered.

Our 2019 Subaru Outback Premium was less than 30 days old when we discovered that the right rear passenger window had shattered while the car was sitting on the street. The car was parked at about 2 pm, and the broken window was discovered about 4:30 pm. There was no evidence of vandalism or a chip, though a chip would be easy to miss. We called the national Subaru number and they said it would be covered under warranty and they would have it towed to the nearest dealer, which was AutoNation Subaru Scottsdale. When we got there, the service department said that glass wasn't covered under warranty. If we'd know this to start with, our insurance would have covered the repair without having to have it towed. But because it was now at the dealer, we had to have the dealer make the repair, which meant waiting for the parts to come in and paying for the cost ourselves, with a later reimbursement from insurance. We have no complaint against this dealer, but Subaru should not have told us it was covered under warranty when it wasn't. They turned a straightforward glass claim into a time-consuming and complicated repair.

I have purchased multiple vehicles and have them all service here. This dealer is by far the best!! They take excellent care of my vehicles and me as well. I have nothing but positive things to say about the great guys and gals at AutoNation Subaru.

Have had friendly fair service from Gary in the service department for the past 8 years

Needed warranty work and routine maintenance. Friendly fast service, great customer experience

I recently bought my very own first car at AutoNation. I bought a 2019 Subaru Outback and I was helped by Mike Mallon. Of course this being my first car purchase, I was a little weary, but Mike helped me navigate this experience. I highly recommend AutoNation and Mike Mallon. Thank you!!

Service is great. They got me in and out of the service department in the amount of time they promised. Very courteous staff.

David was very helpful and attentive throughout the process.

Mike Minick is really great. He has helped me with my car breaking down and getting Subaru to pay for it since I was a little over the warranty. You've helped me so much and Steven too! Thank you! Thank you! Thank you!

Not only did they complete all the needed work to keep my Forester in perfect condition but they took the time to answer all my questions and show me how to take full advantage of the many installed components of my Subaru.

Staff was friendly and attentive and my vehicle was serviced quickly and hassle-free. Will definitely use this location for future service appointments despite the farther drive.

Fastest process to buy a car, you set the pace though.

Great customer service from an attentive staff. Thank you!

Great price and easy buy. Nice people and quick process.

Had the 30K service done on my 2015 Forester. The cost came in under what was quoted and was done sooner too. They did a good job. Garry is a stand up guy.

Great bunch of guys, just drove off in my 2019 Outback, and I love it. Myles is absolutely a great sales guy. I got the deal I wanted and feel good about my purchase. Finance was so easy to work with also. Thanks Scottsdale Subaru!!

Super great guys. Myles great to work with and Finance was so easy. Love my 2019 Outback, I'd recommend this dealer for sure

I would recommend purchasing from this dealer. Ken our salesman went out of his way to answer our questions and make us happy. The price of our certified, pre-owned 2018 Outback was below the KBB value.

Good service, advice and always with a smile. Very nice place.

Fast friendly service - great waiting area

Very capable representative who made the experience stress free.

I made an appointment for an oil change and arrived on time. The Service department had all of the information on my car ready and took my car back on time. In and out in less than an hour. Great service.

I usually work with Gary Gonce when I have service performed. He always takes good care of my Subaru Foresters. Their mechanics seem to be top notch. I recommend this dealership for service to all my friends who own Subarus.

I had a great experience buying my new Subaru from AutoNation Subaru Scottsdale. Colton was great and helped me with all my questions. He made the purchase of my new Forester as easy as could be!

This was my best experience buying a new car. My salesman, Colton, really took care of me. Even the Finance dept didn’t put the screws to me to pressure me to buy useless add-ons that I neither want nor need. It was a breath of fresh air to an experience that I dread.

This is literally the best dealership I’ve ever worked with or been to in general. My fiancé and I wanted to trade in our old Subaru for his dream car WRX. Everyone who came in contact with us was amazing! We worked with Brendan and he made everything incredibly easy. And he did everything he could to keep it that way and get us into the car we wanted with no hassle. Candice helped with the final paperwork and she is just the sweetest! Quick and smooth sailing! Kim also assisted us with the price and our lender thankfully so we could take it home same day. Thank you Colton for the bang! (energy drink, no need for hr 😂) Every single person here we thank you from the bottom of our hearts for the work you did. We appreciate the kindness, effort and respect we were given and we are going to recommend everyone to come to you guys! Thank you!!

Very polite and not trying to rip you off. Wish I would have purchased my vehicle at this dealership.

I bought my Daughters first car from Subaru Scottsdale and was very pleased with the no haggle policy and how special they made us feel. It was the easiest car buying experience I have ever had, their salespeople were great!I would highly recommend buying a car from them!

We drove x-country from NY and had the oil changed and ties rotated. Steve also said that there was a warranty issue and they took care of it. Fast and efficient

Excellent experience. This was the easiest car purchase I have ever done. There was no back and forth on the pricing. Terms were laid out simply and without fuss. I would highly recommend.

They are always very attentive!

This is my first purchase with AutoNation and I had a great experience. They made the process extremely easy. Everyone was friendly and efficient.

The staff at Autonation Subaru Scottsdale were very professional and were helpful in making the purchase decision.

I won’t mention anyone specific because I believe all the issues were caused by a general lack of communication and some negligence. As a female with little car knowledge, I want to feel assured that my car servicing will include only what is necessary and that, especially at a Subaru dealership, I will not be taken advantage of with nickel and diming. I requested that they not replace the cabin air filter, but sure enough when the associate went over everything, it was done and charged for anyway. My new tires ended up getting “lost in transit” for three days; on the second day I was called at work and informed that my tires had arrived and my car would be ready for pickup in the afternoon. I arrived after work and was briskly brushed off when I said I was here for my car. Fifteen minutes later, I had a different associate come up and tell me that my tires actually never arrived. Not his fault, but a phone call earlier letting me know would have been great. We finally had to have them go over to Discount Tire to get the right tires so that I wouldn’t be waiting even longer to get my car back. (They sent me off during these days with a loaner car with about a quarter tank of gas). At the end of it all, I was still charged full price for everything and I feel that a discount applied to my servicing for all the time they took from me would have been extremely appropriate in this circumstance. This place seriously needs to hire more sales associates to take the pressure off of everyone. The disorganization and lack of communication proves this. I would not recommend this place unless you are an assertive car guru who is willing to argue and stick up for himself.

Branden O'Brien was a great sales person, extremely helpful and efficient I traded in two cars for a beautiful new Outback and it was the easiest car purchase I've ever made I highly recommend Auto Nation Subaru, Scottsdale AZ

Friendly knowledgeable staff. Myles my salesman had the most knowledge about my car imaginable. Steve my first service man was superb. Very happy with my choice of this dealership.

I won’t mention anyone specific because I believe all the issues were caused by a general lack of communication and some negligence. As a female with little car knowledge, I want to feel assured that my car servicing will include only what is necessary and that, especially at a Subaru dealership, I will not be taken advantage of with nickel and diming. I requested that they not replace the cabin air filter, but sure enough when the associate went over everything, it was done and charged for anyway. My new tires ended up getting “lost in transit” for three days; on the second day I was called at work and informed that my tires had arrived and my car would be ready for pickup in the afternoon. I arrived after work and was briskly brushed off when I said I was here for my car. Fifteen minutes later, I had a different associate come up and tell me that my tires actually never arrived. Not his fault, but a phone call earlier letting me know would have been great. We finally had to have them go over to Discount Tire to get the right tires so that I wouldn’t be waiting even longer to get my car back. (They sent me off during these days with a loaner car with about a quarter tank of gas). At the end of it all, I was still charged full price for everything and I feel that a discount applied to my servicing for all the time they took from me would have been extremely appropriate in this circumstance. This place seriously needs to hire more sales associates to take the pressure off of everyone. The disorganization and lack of communication proves this. I would not recommend this place unless you are an assertive car guru who is willing to argue and stick up for himself.

Awesome experience! I’m new to the area but needed service on my Subaru. They took me right way, did a great job, and treated me like a long time customer. My car drives like a new car now. Thank you Steven!

Autonation Subaru in Scottsdale repaired a leak in my air conditioning within a few hours. I walked in with no appointment and was taken care of very quickly. They were able to identify the gaskets that were causing the leak and the repair came in almost $100 less than what they quoted me!

Friendly, fast service. None better and they even gave a discount!

Overpriced and no visibility of costs beforehand. $39.99 labor to change cabin filter.

I happened to get Lyndsey Brown at AutoNation Subaru in Scottsdale. What a refreshing treat! I had been to other car manufacturers looking for a new car, the experience with them was true to the reputation of car sales persons - they are pushy and condescending. By the time I got to Subaru I was thoroughly fed up with car sales persons. I was blown away by Lyndsey Brown; friendly, not pushy, extremely knowledgeable about the different vehicles and the feature options. Her sales philosophy is to front load the customer with data in order for them to make an informed decision. She was amazing! Give that girl a raise !!! :) The buying process was a bit

Myles was great! I would recommend starting any car search on line. Not only did he respond to my email within seconds, but when we got to the dealership, he already had the car we inquired about up front and ready to test drive. Within an hour, we drove two cars and settled on a price; no haggling needed, they were fair from the start. The only negative was waiting three hours for the finance guy, but the positive interaction with Myles made up for that.

Mike Harris - Assistant Service Mgr was very professional and did a great job!

Mike and Myles worked really hard to find me a 2019 Forester. There were none in the area so they went way out and found just exactly what I was seeking. The buying process was quick (as it can be when you buy a car). Myles took a lot of time to show me all the new detail on setting up the options. Very happy with the whole process.

Was a very quick easy process. Colton was extremely helpful and was honest and tried his best to get us the best deal. Would recommend others to shop here.

Most of the time they are quick.

Everyone was pleasant & helpful & gave me a great price !! The multiple car functions were explained in detail before we drove off the lot.

My expectations were exceeded. I appreciated Gary working with me to get my repairs completed the day I first called. He went above and beyond to help me.

I’ve bought two brand new vehicles from AutoNation and I can say with 100% certainty that my new Outback will be the last. I bought it in April, 2018. Everything went smoothly until the second you leave the lot, then they forget about you completely. I didn’t plan on using my extended warranty that I had purchased from my previous Subaru so cancelled the policy. The finance manager (Carl) told me I would be getting a refund of around $1.5k. He told me that the check would be sent to my lien holder. Months went by and I kept checking with my old lien holder, and they never received a check. So I inquired to Carl once again. He told me I needed to have my credit union send them a letter stating the loan was paid in full (why I couldn’t just do this in the first place is beyond me). I had the letter sent to AutoNation in 24 hours. Well, that was two months ago. I reached out after a month to Carl again, and after a couple emails he finally got back to me and told me it was in processing. Another month has passed and after reaching out to Carl again (no response, weird) and going directly to Subaru Corporate, AutoNation still owes me my $1.5k. I can’t get one person over there to help me solve this matter. They just don’t care, no matter how many brand new vehicles you purchase from them. What if I would’ve withheld that money from paying AutoNation? What would’ve happened to me or my car? This is the type of business I stay far away from and now I’ve learned not to deal with this car dealer again.

This is for their parts shop not the actual dealership. When we purchased our car the person that helped us was really nice. But then there was an accident on the freeway were a piece of wood fell off from the back of someone’s truck and came flying right at us. The bumper was falling off and the hood had a couple of stracthed. This happened in October and we took the car to the body shop to get fixed. We were really conserned since it’s out first brand new car and we wanted the guy to come outside with us to take a look at the car but right away he started making faces and refused I think it definitely could have been racism. We ended up requesting a change for a different person and we ended up getting Dave. Dave was no help AT ALL. At first they told us that they would replace the bumper and repaint the whole hood so that the paint would blend and that it would be ready in 3 days. It ended up taking a week and right away we noticed that the paint was chipping off, the hood was not centered correctly and two days later the bumper was falling off. Turns out they only went over the stratches with a little brush and painted over paint bubbles and had replaced the bumper with an off brand one without even asking us if that was ok. We ended up taking the car in again for them to fix they’re mistakes and they said they would do it right this time. They took the car again for another week and when we called back it turns out the car had just been sitting there because they hadn’t orders the parts yet. Anyways they “fixed” it and ended up doing the same thing AGAIN. They just painted over all the little paint chips with a little brush and the hood is still not centered. So we took it back a third time and they said they would call us to schedule with us again on when to bring the car. A whole month passed an they never called. So we finally called them and they said they weren’t gonna fix anything anymore. That if we wanted the hood repainted we would have to pay $700. So we still have an off centered hood with paint chipping off of it. Oh and by the way, the second time we took it in they said they would give us a rental car since it was their mistake. Then we actually took the car in and we brought it up they said that they can’t do that and refused to give us a rental car. It was honestly terrible costumer service. Would not recommend taking your car here. It’s just a waste of money and time. They’re really irresponsible and don’t care about customer satisfaction. Right from the beginning they seemed like they were annoyed for having a customer come in.

Overall the staff was accommodating and communicated all necessary services needed! They provide quality customer service and I would highly recommend them!

30,000 mile checkup. 1.5 hrs. Excellent customer care. Fair prices on parts and labor. Car washed before returned to me.

It was a pleasure to work with the people at AutoNation Subaru Scottsdale.

After internet inquiry AutoNation contacted me regarding 2019 Subaru Forester they had on the lot to test drive, other dealers did not have the SUV we wanted, we made the drive across town! And, yes, bought it, and love it! Still learning all its features, quite the upgrade for us!

As usual the service appointment was easy to schedule, performed as scheduled with no hassle.

huge shout out to Lindsay she was amazing to work with even though we weren't able to find the right car for my daughter she spent over six hours with us on Friday and kept in contact over the next 24 hrs to find a car that my daughter wanted. Thank you and I will tell anyone looking that this sales person is the best!!!

I purchased my 2017 Outback in 10/17 and was happy with the customer service. I have since had regular service three times and found it easy to make an appointment, the work was done in the time frame stated and they have been friendly. We have many Subarus in the family and we love their safety and dependability. (I really love my 2017 Outback- the extra 3.6 engine gives me the extra power and I still get 26-29 mpg while on the highway.)

Mike met me on the driveway and assessed my vehicles needs and promptly went about taking care of it.

Mike Harris in service is easy to work with and honest. When Mike moved to AutoNation a year ago, I moved with him even though he's further away. Mike takes care of ALL the service needs for our two Subarus. Thanks, Mike.

Very straightforward and easy to deal with.

One of our best car buying experiences to date.

We came in for a 12,000-mile service with some concerns about one tire wearing oddly and Mr. Russo answered every question we had. His customer service is 5 star! We have been to 5 different Subaru dealerships for service over the last 7 years and AutoNation's Service Center is the top one.

After comparing offers from multiple dealerships online, this dealership came in with the lowest price.

Brought warrantied Forrester in for electrical problem. Testing showed a new battery was needed as the new battery installed in Jan was faulty. Quick service no hassles.

Great place to buy a car. The sales people work on quotas, not commission, so there's no pressure to buy a more expensive model. Sales varied in their knowledge of the models, but looked up answers to any questions I had. Finance has the usual upsells - extended warranties, service contracts, etc. - but the sales pitch is soft, not full court press. I didn't feel like my car would explode if I drove off without the extended deluxe warranty. Definitely do your research here before you go if you can - some of the warranty items are more worthwhile than others. They beat my pre-approved financing, and my end payment was only a few dollars off from the initial numbers we discussed. I would absolutely buy from these guys again!

A very pleasant experience, very happy with the deal, the way we were treated. Knowledgeable employees, polite and eager to please the customers. Good follow up after the sale.

Raymond did a great job showing me the cars available and describing the features without pressuring me. My car had died so I needed one right away and Scottsdale Subaru was able to process everything quickly. I have gone back to get my car serviced and Steven was equally helpful. Everyone is professional and positive and I love my car. This has been a hassle-free experience. I feel confident that my service needs will be met. In a previous repair shop I was treated like I didn't exist as a female. They only wanted to deal with my husband, even though I was the owner of the car. Rough. Scottsdale Subaru has treated me well in a non-sexist environment. As a car owner, I appreciate this.

Best car purchasing experience! No pressure, comfortable experience and overall great place and people! Manager Kim and her team were top notch!

I am a Subaru believer, I love my Forrester! My Subaru and I are treated like gold throughout the whole service process. Thank you Eldon and AutoNation for making sure that my Subaru and I are safe in the road.

Great car buying experience! Service/Sales Rep was extremely knowledgeable which made car buying so much easier! I would highly recommend.

I walked in to make an appointment for 18,000 mile service. They had an opening and took the car right then. In and out in an hour. Cant beat that. And they washed the car.

Good experience overall no complaints...............

Customer service was excellent- courteous, professional. Did an excellent job w/ repairs. I feel that the staff is honest and has the customer's best interest in mind.

The service dept. at AutoNation Subaru in North Scottsdale is wonderful! They are honest and diligent! However, they have gotten so busy, they need to expand their service dept. because sometimes the wait can be longer than anticipated.

18000 mile service o Forester handled friendly, efficient, on time.

Brendan is amazing. Easy to talk to, not pushy at all, and excellent with responding to any questions or concerns you have in a timely fashion.

Would not take my car anywhere else. Garry Gonce is awesome, and he makes sure that my car is well taken care of.

Great experience with Bo and Kim, purchasing a 2018 WRX! No BS or "car sales games", just quick agreement on the price and trade, and we were done! Friendly and transparent, and a breath of fresh air vs. some recent poor experiences with other dealerships. HIGHLY RECOMMENDED for your next Subaru!

Very easy buying process and I got more for my trade than I thought

The Dealership was great, the team was great, we visited several times before making the final decision to buy, The team let us test drive the Outback twice and we also test drove the Crosstrek. No pressure to purchase after our visits, Great service during our purchase (on a holiday too) We have recommended them to others.

great staff, both sales and finance. the only thing that I am not happy with is this new car have few spots had minor damage after I have signed contract but it has fixed to my satisfaction after all.

You guys are good. Ok? Yes I would recommend you to anybody who wants a Suburu.

CONGRATULATIONS to Kyle Stringfellow (former service agent) who was promoted to service manager! He referred me to "Mike" to handle regular maintenance on my 2016 Outback. Mike was friendly and accommodating. Always nice to be greeted with a smile.

Of the 4 dealerships contacted AutoNation Subaru was the best overall experience.

Matt Miller in ecommerce is excellent! We were initially a walk in; we knew what we were looking for and the colors. Changed our mind when we saw an alternate color and beautiful 2 tone leather seats ( crosstrek.) Matt is patient, kind, personable. Assisted us in “running the numbers” for 2 comparison vehicles for purchase. We had shopped all over the valley and his professionalism, approachability, and courtesy beat them all. Cant believe he is new to this role! Never would have guessed. Particularly impressed I was able to get info about prospect vehicle from him on his day off- his responsiveness to text or email is amazing! Thank you Matt- you made the difference! Great transaction- quality vehicle! Go Subaru!

Purchased my second Outback from them because our first experience was wonderful and their service dept. is top notch. Very respectful, no pressure and both buying experiences have been enjoyable. Their dealership-wide culture of valuing their customers is quite refreshing. Bo in sales, Garry in service and general manager John all "walk the walk."

I have been buying cars for 55 years. My experience last weekend at AutoNation was exceptional. Myles was enthusiastic and knowledgeable for his brand. The entire process of arriving and driving away with exactly the car I came in to buy was just a couple of hours. The process was concise, clear and comfortable. Again, Myles is a very valuable employee and he should be recognized as exceptional.

Took a test drive of a vehicle. Salesperson was knowledgeable. No high-pressure salesmanship. In fact, I was the catalyst to move up to a vehicle with more accessories and options. They work as a sales team so whenever I visited the dealership or called, there was someone familiar with my deal. I would definitely recommend and buy here again. Safety features were my primary requirement and Subaru models have a significant number of features for the price paid.

Eldon Kazaunga provided excellent service. Friendly and helpful! Thank you.

been geting my car service hear for two years,and love ther service.

Relaxing, friendly environment. Service advisor attentive. Cashier a bit snippy.

Everyone at AutoNation Subaru Scottsdale was low key and very helpful. Love my 2018 Subaru Forester!

very satisfied working with Auto Nation in Scottsdale on my new auto, very friendly and fast in and out

no complaints. professional throughout. Courteous timely prompt. clean well kept waiting area and facility.

Easy no haggle. The price was right

Simple quick process ... good people that listened.

We arrived on a Sunday morning at 9am. The selection of cars was great. But Miles and Jeffrey had a superb knowledge of all the models. We selected the 3.6 outback for the power and versatility and never looked back. Hutch is also a great sales manger. Facility was full of buyers that day when we left with are new car!

Bought my Outback in Wisconsin. The service I received here was fantastic! Michael at service was so helpful and professional. Would recommend them highly! Now that I have dealt with two service departments, it's clear that Subaru prides itself on great customer service!

We have had a very good experience with Auto Nation Subaru in Scottsdale. We bought a used Volvo C 70 and they have treated us well. The car has a ton of miles when we bought it, however, we knew that and so far - so good. We had some work done at Volvo that was not under the warranty we purchased ($750), but this car has been a good solid daily driver. The team there has been good to us. :)

Knew what we wanted. First visit had to go in and hunt down help, test drove car got an agreed to price. Left for the night. Called two days later to put a hold on the car and never got a return car. Went into purchase, old sales man ignored us. New one was fine. But we had gotten our last Subaru from them and it was like they'd never heard us before, took 3 hours to finish deal even though nothing changed with price. Then finance guy kept trying to sell us more and more maintenance coverage after we said no.

Quality work, on time, even found a nail in my tire so I avoided a roadside flat! They obviously pay attention to their work.

This dealership has always been fast, efficient, and does the work required. It would rate all five stars except for a small and cramped waiting area.

Took in the car for service, great customer service and they got me out of there in less than an hour.

Great as always. Quick service and clean car. Comfortable waiting area

I love AutoNation Subaru Scottsdale because my service writer, Gary, listens and explains all of my concerns. The dealership waiting area offers a comfortable area if you wait for your vehicle service and everyone is very helpful.

My service rep ELDIN. AS ALWAYS SUPERALATIVE ELDIN AS ALWAYS SUPERLATIVE

Purchasing my Crosstrek was a very pleasant experience. Ken, my salesman assisted in helping me with all the exceptional features. He was professional, pleasant and very helpful. Everyone was accommodating and friendly. Best car buying experience I have ever had.

Michael, Raymond, Ken, and Hailey were fantastic and honest people to deal with. I first emailed them with my interest in a WRX STI Limited. Michael Hutchison, the sales manager gave me a great deal right off the bat. I was ready to negotiate, but right away, they gave me a price much lower than 2 other Subaru dealer offered (and that’s after haggling). I came in the next day to meet Raymond for a test drive. He was super friendly and knowledgeable. Ken was incredibly patient helping me with the Starlink setup. Hailey got me in and out the finance office under 10 minutes with NO PRESSURE. This is how car buying should be. Thank you Auto Nation Subaru of Scottsdale!

Have owned 6 Subarus...best dealership ever! Great staff. facility, and the service results have always been great!

The buying process was wonderful. Nice people. They were not pushy at all.

Eldon in Service is the Best! He is the reason we do business at this location. He knows his business, he is professional, personable and always takes care of our vehicle in a timely manner. He is an asset to Subaru!

super place to buy a car from. From the day i bought my 2017 outback to every maintenance i have done, its a great experience. No issues and always very helpful and accomodating.

may have been the best car buying experience I have ever had. from the sales manager to sales team to writing the check for the car Subaru Scottsdale was excellent. Fair and honest price for the car, complete detail instruction on how it operates and unlike other car buying experience in and out in no time at all.

AutoNation is much more honest than other dealerships, the window sticker wasn?t covered in add ones like other places, it was a very pleasant experience......and I got a great deal on a new car that is in very high demand

We stopped in one day to find an SUV that we have been looking for. It was just traded in, so they were cleaning it up. We came back later that evening and took it for a spin. We decided to sleep on it as the bank wanted a certain amount down. A couple days later, we decided we'd like to take the dealership up on the deal. We informed them we would be coming in to sign the papers the next day at 6pm. Upon showing up, they had it nicely detailed awaiting us. We had to wait an hour to get into finance as they were working other deals for customers. We told finance before we signed paperwork how much we were told we had to put down. They then brought our deal out to us with an altered down payment (which was cheaper than what we were told before) even though we told them when we arrived what we were told. We then ok'd the deal they had put out for us. We paid the altered (cheaper) down payment and we went on our way. Driving the car for a few days, we found a couple issues with the vehicle. AutoNation gives a complimentary 5 day warranty and you can turn it in with no questions asked with a full refund. I made an appointment to drop it off to have things looked at. I received a phone call that afternoon saying they weren't going to fix any issues on the car as it was sold about 2k under the cars book value with the known issues it had. The rotors were warped and unsafe. We were told they shouldn't have left the car leave the lot in that condition from the sales manager, yet they didn't want to fix the issue. Also, come to find out they weren't going to give me the keys back until I paid them the rest of what was owed to the bank in the original deal. Well, we reassured finance TWICE the night we picked up the car about what we were told the bank came back with and they didn't listen. We had asked to speak with the GM of AutoNation about our troubles and we were told that he already knew about the situation and it would do us no good to talk to him. So, AutoNation wanted us to pay an addition $700 to the $2,500 we had already put down on the vehicle. They put me in a loaner for the evening and I was going to let them know what I wanted to do the next day. After them dicking us around with all of the crap, I was fed up and just told them I didn't want the vehicle. Come to find out, they re-listed the vehicle for hundreds less than what they gave me on the deal. What a bunch of BS. I will never be back to an AutoNation. Watch out and make sure you go through EVERY detail thoroughly!

Made an appointment for 1/12 on 1/11 and called ahead to Jason in parts to let him know I would be late because the car was being towed and tow truck was behind. Immediately noticed two things when I got there: they did not know how to shut the car off (it is a Saab 92x which has an Impreza engine and a Saab body by design and needs to be shut off with the stick in the reverse position, for god sakes) and they began to haggle to cost to do the 90k mi check up (mysteriously, the price doubled over the online dealership quote). Left the car around 11:00am and Kyle Stringfellow did not call me until 2:40 to leave a message to call. I went online because I could not reach him and the appointment was cancelled by him without explanation. Typical Scottsdale half ***** service, so far. I will keep you posted. I asked the Service Manager to call me back first thing on Saturday.

Best ever experience buying/leasing a car.!! Sales people are SUPER and I would buy/lease again from AutoNation!

� DO NOT BUY A CAR FROM HERE Bought a 2015 Outback from here October 16th 2017. We returned it on October 18th within the 5 day return policy (signed contract to prove it) and it took them 2 months to get me my $500 refund. Fast forward to February 2018 and I’m still getting billed for this vehicle monthly even though we returned it within the contractually protected return period. My wife and I’s credit score dropped over 130 points from 750’s because of this. We worked extremely hard to achieve those scores as we are in our low twenties. I have been denied small loans for business expenses because of this. Also my wife and I are adopting her cousins and wanting to buy a home this year, but I don’t think we will be able to now because of this. I sent out a demand letter and if not resolved by February 15th, they will be contacted by the Attorney General to rectify the situation in court. Do NOT buy a car from here. They will do anything to take your money and do nothing to help you afterwards. Disgusted.

We live in Durango, CO, and spend the winters in Rio Verde. Our Outback has been serviced two years in a row here, and we couldn’t be any more pleased with the entire experience!

I like this dealership very much. I purchased my vehicle here and the service has been great from the start. I will be bringing it back here for all my service checks. I met with Garry Gonce, and Kyle Stringfellow and they are professionals and courteous. There might have been some others, but I don't remember all their names. Reception folks are great as well. Thank you.

Robert Prescott was knowledgeable, helpful and respectful. No sales pressure. He was ready with answers to my questions and able to help me to compare different Subaru models to match my needs.

Bo,Mr.Sanchez and Kimberlee are awesome. Best experience I have had at. Subaru Dealership. They really care about their customers.

Great people and great place. Really enjoy working here

Great experience, we got the car we had been looking for in the right condition at the right price. Everyone at the dealership was friendly and low key, they don't work on commission which changes the focus to serving the customer. Our salesman Marquan Wade was a pleasure to work with. We love our new Subaru.

A special thanks to Bo Prescott for having all yhe paperwork ready when I got there What a great team

Working with Hailey was great. she was really friendly and took care of me right away. Overall I really enjoyed my experience with Autonation and would definitely buy from them again

We shopped around for used Subaru Outback's while on a roadtrip and had found a handful of options with fair pricing on their website. We visited about 6 dealerships and used car lots before making it to AutoNation Subaru Scottsdale and quickly realized that their balance of price and quality were by far the best. They let us test drive a few vehicles and provided us with their full history (carfax, repair receipts, etc). The entire buying process was a pleasure. Fantastic staff, they were honest and helpful. Any questions or concerns we've had since purchasing our vehicle they have responded to right away.

A positive experience from initial contact to final sale. No pressure, just clear answers.

My purchase of a used Outback experience was great. Staff was exceptional.

Absolutely outstanding sales and service in every respect from start to finish! They offered the best price and were completely no pressure. I would absolutely recommend AutoNation Subaru Scottsdale to anyone looking to purchase a new vehicle. If I could rate 6 stars I would do so.