Last week of Sept. ‘22 …. After the oil was changed and tires were rotated, my daughter received a call that the vehicle was ready for pick up. Clearly the vehicle was not test driven prior to delivering the Legacy back to my daughter. Had it been test driven, the service department would have discovered that the tires were not balanced properly after being rotated as the vehicle began bouncing once the vehicle hit highway speeds. Unfortunately my daughter had to go back to work, and was not able to return the vehicle to get the tires balance correctly. My daughter called the service department back the next day, and the service department started making excuses, but ultimately my daughter persisted, and took the car back the next day and it was fixed. ThIs oversight cost extra time and money to fix an error, and concession was not offered.

David, our sales guy was amazing. This company is not pushy. I went in to buy a new Forester dreading the experience I was about to go through. To my surprise, it was nothing like my many previous experiences with dealerships. If you want a Subaru, go to Autonation. It was easier than the grocery store.

Emil was great to work with.

Good service. Installations are nice and staff is friendly. After the maintenance they cleaned up my car.

I have had an amazing experience with Subaru! Colton was incredible in finding the right fit for my family needs! He went above and beyond with his customer service even when we hit a few bumps along the way. Andrew (service tech) also really helped me when I needed some things checked on. He had great communication and made sure that I felt valued and heard with my concerns. I will certainly travel across town to be treated with respect and honesty from these great guys! They have made me feel like I mattered as a customer! Even the GM went above and beyond…everyone I have interacted with make Subaru a great place to return.

I just picked up a new Forester from this dealership yesterday. It was a fantastic experience from the ordering, purchasing, and delivering process. If you want a Subaru, this is the dealership for you. With the current tight new car market, they still only charge MSRP with no forced accessories(add-on) purchase like other dealerships. The purchase experience I had with Hannah was amazing. She demonstrated the utmost integrity, professionalism, and knowledgable during the entire process. I would highly recommend her as your sales consultant. No hard sale tactic or gimmick at all in this dealership.

Had a fast and good service for my car. Planning to go there for all my future services.

Quick and simple. Right on.

You want a review! This place has the most valuable asset selling cars right now. Go in and ask for TJ. He was thoroughly knowledgeable about the vehicles prior to my visit and took the best care of us and our budget. I didn't care for the management making cracks about not paying TJ so I made it clear I would submit this feedback about his performance. Clean room and showroom. Clean cars and fast service from TJ. He helped follow up with a tinting on the windows as well and I couldn't be happier with the purchase. I hope I win some gas money 💰

Good service, clear information share to customer.

Steven at the service department was great to deal with and he is real funny too which just adds an extra touch to the experience at Subaru. Thank you for fast efficient service. Only small issue I had is I found nobody ever answers the service department phone, I tried many times throughout the day and different days and never any answer.

We are a two-Subaru family. Gary in the service department has been our person for many years. He is honest, forthright, and talks us through whatever needs to be done. I mean, let's face it, sometimes they have a difficult job of telling us about a big expense. Gary makes sure to fully explain everything. If you make an appointment, the work is usually done pretty quickly.

Not the worst experience but not ideal either. Normal check in process and shuttle was kind enough to take me off site since it was a 2hr service. Called in to check on status and could not get through for 30 minutes. Finally got someone in Sales and they said service takes off for lunch as a whole which didnt make sense. Almost an hour later and they finally get back to me saying they can pick me up and that the car has been done for hours. When asked why noone called to notify me they didnt have an answer. Doubtful I will be back.

The team of people at Autonation Subaru are very kind and professional. My only complaint is that I wish they offered a car wash after services like other dealerships do. Besides this, I heard a remodel is happening and I’m sure that will make the waiting area even nicer!

This dealership was very easy to work with and their pricing seemed very fair. It truly was a "No Haggle" experience! Colton was amazing!

Sales guy Phil Gabrail came in on day off to teach me on board screen. Service, in & out in a timely manner we had appointments to keep & we were out in great time.

The sales team was very helpful. One year later, I got to deal with the Service Team. They had my car for three weeks with no update to me on where the issue was. I spent many hours (3+) trying to contact service and encounter the worse experience. My advisor hidding since they didn't follow up for over a week on a problem solved in 24 hrs. I pick up the car yesterday, was given the key to my car and was told that their supervisor was mailing the Service document. I understand that things can happen, why I don't want to understand is how they NEVER called me for an update on the good and bad news, other than the 2 times tha I was able to talk to them choosing "sales" in their phone prompt...yes, you need to lie. Great car, no service

Buying a car is usually a stressful experience but this Scottsdale Subaru dealer is a positive exception. Phil, Luis, Ward and Shawn were great. Fair prices without a bunch of silly markups. Overall a good purchasing experience. Would recommend!

Had a great experience working with Luis Sosa. He reached out to me and continued to reach out to me about a particular vehicle I wanted. He was on top of it.

Luis Sosa took care of me through the entire process. He is thoughtful and conscientious, I am very glad he answered the phone the day I first called! He is a tremendous asset to your business and I would recommend him and Subaru Scottsdale to all my friends and family.

Honestly, I have been going here for years to get work done on my Subie when needed. I will no longer be going after my last visit. Not sure if there was a change in their service staff but I'll be going elsewhere. Edit: I am updating my review after a follow up with the service manager. There was still a bad experience but the issues were addressed and resolved. One side note though, please start saying who to ask for when saying to call you, I had to call a few times and have a confused rep place me on hold for awhile.

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Actually, I'm not a native speaker of English. The store person explained me kindly.

Recently purchased a used car from them that we paid in full. There was an error that they made taking money off for a down payment. After leaving with the car paid in full, they called days later saying we had to pay the extra money. I was also told I would receive a full tank of gas. This was not done, but I was told that I could drive back the 45 minutes for a fill up, not worth it. How about offering to send me a gas card?!? I would not recommend them.

Recently purchased a used car from them that we paid in full. There was an error that they made taking money off for a down payment. After leaving with the car paid in full, they called days later saying we had to pay the extra money. I was also told I would receive a full tank of gas. This was not done, but I was told that I could drive back the 45 minutes for a fill up, not worth it. How about offering to send me a gas card?!? I would not recommend them.

Excellent experience! Recently purchased my first car here and the customer service was above normal. It did take a little longer to complete the paperwork due to personal circumstances but over all, I couldn’t be happier than choosing AutoNation Subaru!

My experience with Auto nation was amazing! Luis sosa made the experience easy. He worked with me to make sure the process went smoothly! Definitely going back when I need a new car !

Our visit to AutoNation started out bumpy but turned around nicely. We went to look at a specific vehicle we found on autotrader with the intent to purchase. We got there and the car was long gone to another buyer which was frustrating since it was still listed. There were hardly any cars on the lot to choose from but when we said we wanted to test drive an Outback, they brought one up from somewhere in the back and it was absolutely perfect for our needs. The salesman was courteous and knowledgeable and helped us through the process. Management was willing to work with us to get to the budget number we had in mind and finance was not too pushy with all the extras available for purchase. We are satisfied with our purchase.

Had a great experience at AutoNation Subaru in Scottsdale! Sales staff was friendly and helpful without being too pushy. They worked hard to get me the terms I wanted, and were fair and honest. 10/10 would recommend to anyone looking for a Subaru!

Steve is the best!!! He gave me an overview of today’s service as well as next service. He explained to me about the safety of my catalytic converter. He is so thorough. Loved today’s experience . Thanks to Steve

ZERO stars. We had an Insurance claim for flooding to this car they had the car for over three weeks telling us after 6 days it will be two more days. Every two days just two more days (and that all parts are in). Understand supply issues but they had the parts and still would not fix it. Every time we call we are on hold for a minimum of 15 minutes then told someone will call back and they dont. Adjuster had problems working them too. I dont have anything rectified and am presently holding for a manager because I refused the fake promise they will call back. Am hoping they will make this right by either getting us a fill in vehicle or get it fixed by tomorrow. I dont know how a business can run like this.

The used vehicle was just as described. David was the most helpful sales person. He worked hard to make sure all of my questions were answered. When I flew down to pick o the vehicle the paperwork and transaction went smooth. 5 stars for this group. Thanks for the great experience.

Had an easy smooth experience trading in my vehicle while purchasing another vehicle.

We bought 2 cars in a five day span from Colton. He was excellent through the entire process and went out of his way to make the experience great. Highly recommend.

Good service!! My car was not washed when it was given to me and the service rep washed my car himself.

My wife and I were searching for a deal on a new Subaru Crosstrek throughout all of Arizona, preferably in the greater Phoenix area. We got the runaround with all dealerships but one. AutoNation. They had exactly what we were looking for at a reasonable price. We flew into Sky Harbor at about 2:45 and our salesman Luis was there to pick us up. We went to the dealership, did all the paperwork and got out on the road with our new car before 5 PM. Luis did a great job getting us into our new car, and the rest of the staff was top notch, financing, detailers, everyone. A far cry from my last dealership experience which took over 5 hours of unnecessary foolishness in Carlsbad California. I would highly recommend the people at AutoNation to anyone looking to buy a new car. At least see them first.

Outstanding service!

Couldn't have asked for a better experience! Sara was my point of contact here who was out of town the day I came to purchase my 2023 Subaru Crosstrek Limited. It's no wonder she trusted Josh to help me out while she was away. Josh took the time to explain everything thoroughly and answer any questions I had about my new car. He was extremely knowledgable about all the features and add ons for the car. The smooth transaction helped me to get in and out quickly. I would 100% recommend any friends or family members looking to buy a Subaru in the Arizona area to meet with Josh - it's well worth your time.

We purchased our Subaru from this location and was quite pleased with the process as for the service department well it always seems like they have a look on their face like I’m not helping this person until I stare at them and they finally open their mouth and say how can I help you. Basic customer service skills seem to lack, greet the customer, find out what they need and go from there. I give it 4 stars because the gentleman who does the shuttle service for them recognizes me since he speaks Spanish as do I and is genuinely happy and greets me. The rest behind the desk, well we can always improve for a better customer experience.

The whole sales process was stress free. Their communications were clear and straight forward. No games there, I got a more than fair price. They even helped me sort out a title issue. I'd give them my business again.

This was not only my first time buying a Subaru but also any car from a dealer. Hannah got back to me immediately when I reached out about the car I wanted and was able to coordinate everything with me over text, which was great. I drove all the way from flagstaff in my old car with no AC and would do it again to get a car here (but thankfully I won’t have to because I love my new Crosstrek!). Everything was super easy and I didn’t have to worry about bartering some price- it was exactly what I saw online and planned for. Hannah was super helpful through the test drive and buying process in answering any questions I had and made me feel welcome to the Subaru family :). Thank you!!

Went in to look at a 19 Cherokee I saw on Car Guru. No gimics,no games. I got what I went for at the price listed. Louis Sosa and another associate made it very easy. Finance was also very transparent.

Go see TJ. He does not push, he does not poke and prod to oversell anything. He will answer any question you have quickly, and legitimately wants to help you buy a car not to MAKE you buy a car. Working with him has been the easiest car buying process ever. I would buy here again.

easiest car purchase have experienced. friendly and professional. go the extra mile. strongly recommend.

The experience was Excellent! I enjoyed the No hassle approach and the genuine hospitality! Thank you Baptiste, Carlos and Alex!! 😊🙌

Excellent service - friendly, helpful, efficient!

I brought my car in for several warranty items, including an oil leak that required a new oil seal. That part ended up taking several days to arrive, then more time to fit my car into rotation again to install it. All told my car was in the shop for a week and a half. The dealership did arrange for a loaner, but I had to make a separate trip back to the dealership to get it; and when I received the car it was unclean (inside or out), smelled like cigarettes, and had less than a quarter tank of gas. Suffice to say that I drove it as little as possible. Communication with the dealership was almost impossible. They seem to have only one phone line for service, and no voicemail. When I could get through, I’d be given an estimate of completion that would come and pass, with no update until I tried to call again or left an email with my service manager. When the day finally came to get my car back, it was filthy; and when I washed it myself, I found several gummy spots on the driver door and windshield surround that I assume are from the glass replacement that occurred while the car was with them. All in all, I could not recommend this dealership to anyone else. I question whether I will use them again—though I may be FORCED to, just by how few Subaru dealerships there are to choose from.

I have been a long time customer at Autonation Subaru Scottsdale and their service department technicians and manager have always done their best to address my needs, efficiently and at the lowest cost.

Such a great experience! Highly recommend this dealership for honesty and great value. Excited for our new Subaru!

Awesome car buying experience! Colton made it easy with no haggling involved. Got the car I wanted and within my price range.

They always take good care of my car and are easy to schedule. I've worked with Garry Gonce for nearly a decade and I trust his judgement on what needs done. If I have one complaint, it would be the channel their lobby tv is set at. I was sitting next to another woman and we were... surprised.... at the commercials. They were... not something we had ever seen before and hope never to see again.🫣

Colton assisted me in purchasing my first car and he was fantastic, the staff was friendly and really made it an enjoyable experience!

AutoNation Subaru Scottsdale is the BEST! They are SO professional and have the BEST Customer Service I have ever experienced at a dealership. I am a customer for life!

What should have taken no more than 10 minutes took over an hour. The tech was simply replacing the trunk cover but he didn't do it.

TJ Throne was great! One of the nicest car salesmen out there! Made the experience of getting my first car fun and easy! Would definitely recommend asking for TJ!

The Auto Nation Subaru Scottdale dealership is where I recently purchased a new Subaru Forester Sport; these cars are hard to come by these days. My Subaru Forester is fantastic. From start to finish, this went very smoothly. More particular, I want to express my appreciation for my salesman, Dylan Carpenter. As soon as it became available, he gave me a call to inform me. He was essential to making this happen. All of my inquiries were satisfactorily addressed. Although Mr. Carpenter is young, don't let that fool you—he is quite knowledgeable. A strong recommendation for Dylan! Additionally thank you to finance manager Shawn Cleghorn for his determination and commitment in staying late to close the deal, as well as sales manager Ward Bizzell for his assistance and honesty. AutoNation Subaru Scottdale with a win and a happy customer!

Hannah Proud was an absolute delight to work with and was incredibly helpful. Would absolutely buy from her again. I'm hoping the relationship with the service department is as good as it was with the sales staff. If so, I'll be one happy Subaru owner.

Very good customer service. I didn't arrive for my appointment till 6:30 and when I did I was greeted very politely and professionally. I didn't leave the dealership till after midnight because of how busy they were. It was definitely worth the wait. I was and still am very pleased with my purchase.

Brought in my 2014 forester XT for service a few days ago, not expecting what it would need in total. My advisor Andrew S was extremely friendly and a great help. My forester ended up needing a few extra things I was not aware of and Andrew did not hesitate to call first and make sure I was willing to repair it before they started. Thank you Andrew and the rest of the team at Autonation Subaru Scottsdale!

This was a long distance purchase. I already had financing. The vehicle was overpriced and they didn't work with me enough on the price including one of their fees. The salesperson that assisted was fine, but I don't think this vehicle was inspected before being advertised and put on the lot. It's a 2014 gl550 Mercedes suv with 72k+ miles. It was delivered quickly, but when it got here it had a check engine light on and running rough. It was vibrating noticeably and smelled like oil or something burning. I used my simple code scanner and it had misfires on cylinders 1 and 3. There was no headphones for the rear entertainment and it was dirty inside when it arrived. I can understand not clean outside after cross country delivery, but inside appearance shows me it was not washed or detailed. I text the sales person that same night. He apologized said it wasn't malfunctioning there. His service manager was supposed to arrange for another AutoNation to check it out, but it has been 3 days and I still have not heard anything.

it's a great place to buy a car!!

I always enjoy going to Auto Nation Subaru Scottsdale. The team there makes me feel like Family. They are always willing to give me information and answer questions. Steven is always truthful with me and upfront about what my services will look like for my car. They are easy to contact and always keep me in the loop while my car is in the shop.

My family bought our new Forester here. We used a car locating service through our bank. The car we wanted was available and at a great price. Our salesperson was friendly and we chatted while the back and finance group got things rolling. We did choose some extra services, no high pressure sales, but my wife and I plan to have this car for 20 years. The peace of mind made it a good value. Overall, the selection, the staff and the low pressure sales made this the right choice.

UPDATE: They don't properly inspect vehicles before putting them on the lot. Take someone to inspect your vehicle if you really want to purchase a used car here. ______________ Best dealership! They have a no haggle policy so they won’t be changing the price on you when you are there. They don’t waste your time with numbers like all the other dealers on this street. Just straight honest which I love! I was in and out in 2.5 hours with all the paperwork done. I would 100% buy another car with AutoNation.

Could not recommend more! After waiting over a month to get a car from a Camelback Subaru, I called Hannah at Autonation and got a brand new 2023 crosstrek within a few hours. Super friendly and honest. They don’t charge unnecessary fees or “added features” like some dealerships do. Best first car buying experience that I could have asked for.

Service department was very friendly and workmanship was amazing.

First class service at AutoNation Subaru Scottsdale! The team at this location helped me both sell and purchase vehicles, always providing top-notch prices and a five-star experience. Special thanks to Baptitse, Ward, Lucas, & Maria for helping me out.

Although the customer service was good, whatever mechanic worked on my car missed little details like placing my center consul backing back onto my car, they just left it on the floor. They also left my passenger seat dirty with oil, which took time and cleaner to get out. Based on what they missed this time, for a small job, I would caution using them for anything big (or small really) because they might miss little steps. I understand everyone is busy, but missing small details is not ok.

From the time I arrived David listened and showed me the vehicle I was there to look at. He had in mind a vehicle that I didn’t mention and showed me a one that had my name written all over it. From looking at vehicles to making a sensible purchase agreement my experience was very pleasant. Maria infinancing was also very pleasant to work with as she listen to my needs and suggested some additional insurances that would be handy for the used vehicle I was purchasing. That insurance is being put to good use now. I’m looking forward to receiving delivery of my newly serviced Outback with 100k on it so that I may give AutoNation service a remarkable review too! Thank you for making this car buying experience pleasant as possible.

In and out in an hour. Service every 6 months. This is my 2nd visit.

GARY WAS INCREDIBLE. If you are considering to buy a subaru COME TO THIS LOCATION THEY TAKE CARE OF YOU. On my first year i live 30 miles from this location and i will ALWAYS come here for my service appointments i live closer to another shop that i can can go to but the trip time and cost is wirth it for the stellar quality they give here. Best experience with buying and maintaining a car ive ever had!!!

We went out on a Sunday looking for a 2nd vehicle for our family of 6 we were over at Auto Nation and our first stop was Hyundai to look at the Palisade and then over to Ford to look at the Explorer but didn’t have what we were looking for. My fiancé found that Subaru made a 7 seat option and we wanted to try and look over there but saw online that they were closed but figured we would just drive by anyways. The gate was opened and decided to just go and look and found people inside and found out they were open! We got paired up quickly with Colton and he was great! He quickly showed us the Ascent and took it for a test drive and we were sold pretty quickly with how smooth the drive was and it even had extra features we didn’t know about such as the Eyesight. Colton was excellent with his knowledge about the vehicle and answered all our questions. He handled my fiancé’s “salesman personality” very well haha as he loves to test people and Colton passed with flying colors! This dealership worked with us with our 3rd party auto loan and all the staff was very hospitable. The only change I would make would be to make sure it says open on Sundays because they almost missed a sale! Highly recommend Colton and highly recommend this Subaru dealership!

I’ve used Auto Nation Subaru over a dozen times now and every time the service work has been excellent, competitive prices and the best Service Team lead by Mike I’ve ever experienced!

Gary, service manager, is just great Always a pleasure to have him help me.

I have gone to AutoNation Subaru for many years because of Gary Gonce. He has taken such good care of my Subaru that it is a 2006 vehicle and is in mint condition. The customer service that Gary provides is excellent. I am very fortunate to be able to bring my care to him at AutoNation Subaru.

We went out on a Sunday looking for a 2nd vehicle for our family of 6 we were over at Auto Nation and our first stop was Hyundai to look at the Palisade and then over to Ford to look at the Explorer but didn’t have what we were looking for. My fiancé found that Subaru made a 7 seat option and we wanted to try and look over there but saw online that they were closed but figured we would just drive by anyways. The gate was opened and decided to just go and look and found people inside and found out they were open! We got paired up quickly with Colton and he was great! He quickly showed us the Ascent and took it for a test drive and we were sold pretty quickly with how smooth the drive was and it even had extra features we didn’t know about such as the Eyesight. Colton was excellent with his knowledge about the vehicle and answered all our questions. He handled my fiancé’s “salesman personality” very well haha as he loves to test people and Colton passed with flying colors! This dealership worked with us with our 3rd party auto loan and all the staff was very hospitable. The only change I would make would be to make sure it says open on Sundays because they almost missed a sale! Highly recommend Colton and highly recommend this Subaru dealership!

We went out on a Sunday looking for a 2nd vehicle for our family of 6 we were over at Auto Nation and our first stop was Hyundai to look at the Palisade and then over to Ford to look at the Explorer but didn’t have what we were looking for. My fiancé found that Subaru made a 7 seat option and we wanted to try and look over there but saw online that they were closed but figured we would just drive by anyways. The gate was opened and decided to just go and look and found people inside and found out they were open! We got paired up quickly with Colton and he was great! He quickly showed us the Ascent and took it for a test drive and we were sold pretty quickly with how smooth the drive was and it even had extra features we didn’t know about such as the Eyesight. Colton was excellent with his knowledge about the vehicle and answered all our questions. He handled my fiancé’s “salesman personality” very well haha as he loves to test people and Colton passed with flying colors! This dealership worked with us with our 3rd party auto loan and all the staff was very hospitable. The only change I would make would be to make sure it says open on Sundays because they almost missed a sale! Highly recommend Colton and highly recommend this Subaru dealership!

I needed a car after mine broke down, Bryan was great. He got me set with a few test drives, wasn't scummy like other dealerships, and got me on the road. Definitely recommend to anyone getting a new car!

I worked with Dylan and literally the second I walked in and until the step I took i to my new car, Dylan was so helpful. He was so fun and personable and I didn't feel pressured into buying anything. He was so professional and so knowledgeable. Such a great experience!

The service dept just took care of a recent Recall on my 2020 Outlook. No problems - as it should be. Thanks, Auto Nation.

We've wanted a Subaru Outback for some time and dropped into AutoNation Subaru in Scottsdale to see what might be possible. Never go look at puppies if you aren't planning to get one. Same with Subarus! Bought a beautiful blue '22 Touring model with great help from Hannah Proud. Ask for her if you're looking for a Subaru!!! My only suggestion is that salespeople need to spend at least a half hour going over what the car is able to do and how to do it. Can be VERY complicated and the manual isn't owner friendly. Our car was new but previously owned. Took me over an hour just to delete previous owner's phone, address, seat positions, etc. Putting new information in takes forever. This is especially important if customer is a senior. When you hit 70 or so, you can have much less - only about 20% - of the bandwidth needed to handle complex situations than when you were 40. Selling to seniors needs to be recognized as a unique circumstance requiring special training by auto dealers! That could be a huge sales differential! "Senior Certified!" But all said, we LOVE this car and highly recommend Hannah and AutoNation Subaru.

Was great, had to transfer car. Service was helpful!

Wonderful experience on a battery change. Staff was professional and they were quick to help me

Great customer service as usual and ample seating indoors and outdoors. I appreciate how upfront they are about repairs and maintenance costs. We usually work with Gary Gonce and I appreciate his honesty about prioritizing certain repairs and value his input.

I have been given thorough inspection for past experiences for my vehicle when requested and met to the great expectations for my service. Highly recommended when owning a Subaru.

My wife and I had a great experience everyone at the dealership where courteous And more than willing to help out This made the final experience everything you hoped it would be

My service at this location was a pleasure. The appointment was held on time, the service I needed was unique because I had a button on the rear hatch that was broken. They fixed it for me without any hassle. I was super pleased with their willingness to jump in and address the issue.

They simply did what they said and the transaction went smooth. No price gouging and were friendly with no pressure. I can't say that for my last vehicle transaction from another large dealership.

I have been to a few dealerships in town and AutoNation Subaru Scottsdale gave me the best deal on my trade in and purchase of a new Crosstrek. The sales staff, particularly Hannah Proud, was great! Over all one of the best car buying experiences I've had.

Emil was very transparent with me about what needed to be done and the time expected to do it. When a glitch caused the service to be delayed he immediately stepped in with a loaner car so I wouldn’t spend another 3 hours at the dealership. He was a breath of fresh air in Eve service industry.

Left us sitting all day

My husband had called and spoke to the salesperson, Luis to see if there were any Crosstreks to test drive. They did not have any new ones but he arranged a test drive of one of their loaner vehicles. We appreciated the extra effort. He was friendly and professional.

This is the best Subaru Dealership I have purchased from. I bought my 4th Subaru from this group and they are absolutely fantastic. From the moment I walked into the door to the finance and closing process. It was absolutely fantastic and stress free!!

I couldn't ask for better service at Automation Subaru. Gary always makes sure my car is in good condition and is safe. I couldn't ask for anything more. I recommend your care to everyone. Thank you.

I have been a customer of Subaru in North Scottsdale for about 7 years and the service department has always been professional, accommodating, and fair. They go above and beyond to answer questions. I don’t feel nervous taking my car in as I feel they will do their best! Thank you!

Emil was great! Explained all options thoroughly, no hard pressure sales. Great attitude and very helpful!

Bought my Subaru Outback Sport at AutoNation Subaru Scottsdale in 2019 and the experience continues to be excellent(which is not the norm at car dealerships in my experience). My last visit was unplanned and unscheduled! While shopping at Costco my car’s battery died in the parking lot. The man in the tie center there started my car with the battery jumper and I started toward home. I decided since I was in the area I would have AutoNation check it out. They were busy but worked me in an a short year later I was back on the road with a full batter and told to be sure and turn off my lights when parked in this heat! A nice way to tell me that I had probably left the car on accident,y and had rundown the battery! No charge just a smile! Thankyou!!!!

Completely unprofessional, and totally unhelpful. Stephen Russo shouldn’t be allowed to work in customer service. I will never go back to this location. They don’t even fix basic issues that they say they can, so you’ll be out the money you spent plus have to take your car in to another place to actually get it properly fixed. Waste of time.

I originally called the dealership because I didn’t want to leave a review on line. I thought it would be more helpful to communicate with the sales person directly because I really wanted her to thrive and understand what I was trying to communicate because it was such as disappointment. In truth I blame the dealership for putting her in that position because she was’t ready. We went to the Subaru dealership with the intention of purchasing a car. When we got there several of the employees were conversing in front of the building with each other. There weren’t many cars in the lot. We were looking at the Forester, Outback and especially the Crosstrek. We were assigned a young woman to help us. I had several questions about the number of cars in the lot though I kept getting the same answer that wasn’t answering my question. It was as though she just couldn’t say “I don’t know.” This became a theme. We asked to take a couple cars for a test drive though we weren’t allowed to take the actual car we wanted for a test drive and couldn’t get a clear answer why. I would repeatedly have to ask more and more questions to poke holes in the vague answer we were getting. When we finally got into the car with the salesperson it felt like we were just taking her for a spin. She didn’t have anywhere to take us, was not aware of the different engines between the cars, size differences, safety features, or anything with financing. She also wasn’t aware of the Crosstrek hybrid. I had to ask all the questions and some of her answers were wrong, others she was speculating the answer and others she finally admitted she didn’t know. I had done research on the vehicles and only one of her answers was accurate. She was unable to say no or I don’t know and instead made up information. There were also a couple safety features that we were unaware of and she didn’t guide us to explore or experience them. It was a joke and upsetting that a car company whose mission statement is : “Our mission is to deliver a peerless (unrivaled) customer experience. Our vision is to be America's best place to buy and service cars and trucks.” Would mess around with someone who is wanting to spend $35,000 on a car. For some people that is 2-3 years of income. When we parked the last car after the test drive she went inside and came out with a person who could answer all of our questions. It felt disrespectful to put her in that position and also to our time and money. The experience at all the other dealership’s, especially the AUDI, was exceptional and gave us more clarity on how unprofessional that experience really was. So I called her to let her know personally because I wanted her to be e powerful and didnt feel like it was necessary to post on line or talk to her supervisors. That night, between 7 and 8 pm I got a call from the dealership. The call was recorded and a supervisor listened to the call. I was surprised by the call. I thought they were calling to give more clarity on the situation. Instead he was calling to lecture me on how inappropriate and insensitive it was to contact the salesperson and ‘criticize her” for her work. He was defending her instead of listening to me. I asked him about the mission statement and he relayed it to me. I then asked would the best dealership have a sales representative know the different kind of engines that are included with the various models (there aren’t that many) and he said no. It is an AutoNation site though it specializes in Subaru. If someone is wanting to give the place that has a mission to give the best experience $35,000 for a new car - at the very least I would hope they would know what you are talking about. Instead we got lies, inaccurate information, avoidance, defensiveness, a woman who had no business being on the sale floor alone and a rude upper sales person calling me after 7pm to lecture me. Ridiculous and so unprofessional. If you want an amazing experience go to AUDI to test drive there and see how customer service is done.

Fantastic store with stand-out staff. Best car buying experience I've had. Pleasant experiences with sales, management, and finance.

TJ and the rest of the Subaru team were very helpful and attentive. We will return if we decide to buy another Subaru, our 9th one!

Our Experience with Salesman Dylan at auto nation Scottsdale Subaru was Nothing but excellent, Dylan showed excitement and had knowledge to share and educated us on the Model we desired. Kept us up to date on delivery and when it was time, was there for us watching us smile. Thank you Sincerely the MacLeans

I've had a lot of experience with car issues and shady repair shops, to the point where car repairs give me extreme anxiety. With my new Crosstrek, I chose to take it to the dealership instead of finding a shop and I am so thankful I did. I have always had Steven Russo as a service advisor and he has been a God send. I take it for regular maintenance and repairs, and most recently had a pretty severe repair. My air conditioning compressor and condenser got completely destroyed, and were not completely covered by my warranty. One part was on back order indefinitely, but I was moving across the country just a few weeks from my repair and needed my car. I was in tears in the dealership, but Steven got me hooked up with a beautiful loaner and provided me updates on my car. I got it back less than 2 weeks later and the air conditioning is working beautifully. After that, road debris took out one of my mud flaps. I texted Steven asking what part I needed and he had me stop by, and clipped the part back in himself out in front of the service repair area. He truly goes above and beyond, and so do the technicians and other staff here. I am highly impressed by the service/repair staff at Autonation. TLDR: I am highly impressed by the service/repair staff at Autonation. They go above and beyond for their customers.

My experience with AutoNation Subaru has always been positive! They go above and beyond and I have never once felt like I am being told incorrect information. They even record what is wrong so I can see for myself and make a judgement call!

I've had a lot of experience with car issues and shady repair shops, to the point where car repairs give me extreme anxiety. With my new Crosstrek, I chose to take it to the dealership instead of finding a shop and I am so thankful I did. I have always had Steven Russo as a service advisor and he has been a God send. I take it for regular maintenance and repairs, and most recently had a pretty severe repair. My air conditioning compressor and condenser got completely destroyed, and were not completely covered by my warranty. One part was on back order indefinitely, but I was moving across the country just a few weeks from my repair and needed my car. I was in tears in the dealership, but Steven got me hooked up with a beautiful loaner and provided me updates on my car. I got it back less than 2 weeks later and the air conditioning is working beautifully. After that, road debris took out one of my mud flaps. I texted Steven asking what part I needed and he had me stop by, and clipped the part back in himself out in front of the service repair area. He truly goes above and beyond, and so do the technicians and other staff here. I am highly impressed by the service/repair staff at Autonation. TLDR: I am highly impressed by the service/repair staff at Autonation. They go above and beyond for their customers.

The staff here are nice, answer questions and after 4 yrs have kept my car in good shape. I appreciate their feedback and consideration to cost. I know this is Scottsdale but not everyone has extra. They are also considerate of your time with updates as to when car will be available. Two minor inconveniences i recently experienced: I had wiper blades replaced and didn't notice a protective cover was left on one blade until I was on the freeway in a down pour, luckily no mishaps. Secondly, the position of the driver's seat after repair was pushed extremely forward, it would have been nice if it were left in a neutral position. These extra touches go a long way. Like every where else, there seems to be a shortage of staff - which puts an extra burden on the people who are working. I appreciate their service.

Extremely friendly and knowledgeable staff

Steven really listens to the customers, has a great deal of patience and is the reason we bought two more Subarus.

I have consistently received good service at AutoNation Subaru Scottsdale. My most recent visit went well too. My air wasn't blowing cold and just by looking under the hood, they diagnosed some bad O rings. They replaced them all because my car is a 2015 by replacing them all, which I agreed was a good I idea to save on labor costs down the line. I receive honest, courteous, and timely service at this dealership. That is why I go back. Thank you!

We had a great experience did not feel any of the pressure typical for car dealerships. our sales associate Colton was excellent. Best car buying experience.

Steve was very helpful and informative. I felt like I could trust him. Thanks to him for great service yesterday!

After having an awful experience at another Subaru dealership in the area, Autonation Subaru was a breath of fresh air. Our salesman was knowledgeable, and the experience felt very low pressure. I was also impressed at their inventory - I understand times are tough for car dealers right now but I had been to several before that only had a handful on the lot. I love my new Subaru Crosstrek. Couldn’t recommend them more!

Excellent experience, professional treat, 100% recommended...

They were very accommodating on the service on our Subaru Accent. I had booked my appointment on the wrong day online and Garry still squeezed me in for an oil change. Everyone at the dealership was friendly. If I was from the area, I would definitely use this dealership.

The staff at AutoNation Subaru Scottsdale were extremely helpful!

My appt for service was scheduled and on time. Gary, my adviser, was awesome and answered my questions promptly and was able to help with future services. ❤

Would like to thank Hannah for never returning my phone calls or responding to emails. Turns out there is a lot wrong with the Outback Wilderness...glad I didn't buy one, instead looking at the F150 Hybrid....pretty much better everything....

Oil change is fast and on schedule

Stephen was easily the best representative I’ve ever had at a dealership. I had some issues with other representatives and he took it upon himself to solve my problems and in a timely manner. He was helpful and compassionate and really made me feel like I was cared about, and most importantly that I was SAFE. Of all the dealers I’ve been to this one is the best!

Stephen was easily the best representative I’ve ever had at a dealership. I had some issues with other representatives and he took it upon himself to solve my problems and in a timely manner. He was helpful and compassionate and really made me feel like I was cared about, and most importantly that I was SAFE. Of all the dealers I’ve been to this one is the best!

Baptiste took great care of me and my husband! He communicated very professionally and was very straightforward about costs and honored the quote we got online with no add ons etc. He made the whole process such a pleasure. He is very smart and enjoys poetry and just makes everyone smile like it’s contagious. Call for him specifically when you work with AutoNation Subaru. You won’t be disappointed!!! Super honest and kind. #BaptisteAutoNation

Fantastic! From the moment I arrived, Colton made me feel welcome and part of not only the Subaru family but also the dealership's family. Everyone treated me with respect and honesty, and at the end of the day we reached a fair agreement and I couldn't be a more satisfied customer! Each time I was in there, other team members where actively helping other customers close deals and it was clear that every customer in there felt what I felt, part of their family. Even my dog was getting tons of love and attention from team members and clients alike. I will absolutely be back to do business with Colton again, he has gained a lifelong client. His love for people and Subaru's is apparent, go ask for Colton, you won't regret it!

These guys were super nice and help. Throughout the whole process. We dealt with Colton, who was not pushy or aggressive what so ever. When we first had the idea of maybe getting a Subaru we went to the camelback location first and was so put off there that we almost decided against a Subaru all together. They were pushy, aggressive, and it felt like they were holding us hostage trying to get us to sign. These guys here are nothing like that! Colton made the experience enjoyable and is the main reason we decided to go with a Subaru. We also felt with Darcy there who was also very nice and again, not pushy. Even went speaking to the management they were all really chill. Chill, overall fits the vibe for this place. I highly recommend going through them if you want a Subaru.

These guys were super nice and help. Throughout the whole process. We dealt with Colton, who was not pushy or aggressive what so ever. When we first had the idea of maybe getting a Subaru we went to the camelback location first and was so put off there that we almost decided against a Subaru all together. They were pushy, aggressive, and it felt like they were holding us hostage trying to get us to sign. These guys here are nothing like that! Colton made the experience enjoyable and is the main reason we decided to go with a Subaru. We also felt with Darcy there who was also very nice and again, not pushy. Even went speaking to the management they were all really chill. Chill, overall fits the vibe for this place. I highly recommend going through them if you want a Subaru.

I had my very first ever car buying experience. Salesman Colton was great and fast, asked what i wanted in a car and after I told him went out and got what I needed. I don't like all day car buying so I will forever be a customer of Auto Nation Subaru Scottsdale.. Thank you Eugenia Pollock

Love AutoNation Subaru! Repeat customer here - very professional, friendly, and go above and beyond for their customers!

Excellent service department. Garry goes above and beyond to provide prompt, thorough, professional customer service. We were going to change to another dealership after our previous service advisor left, but we went back to see how things went with Garry - we are so happy we stayed! Garry always goes over the details of what had been done, as well as things to watch for in the future. He knows our car, the history, and he knows his business. We trust him with our vehicle. Thank you Garry!

Since we moved to Arizona close to 4 years ago we have always had our Subaru serviced at the Autonation Subaru off of Frank Llyod Wright location, the service department has always been great. When it came time to buy a second car, my husband and I decided on another Subaru and we didn't hesitate to buy from AutoNation. The sales team, including my sales guy Colton Lockhardt, was fantastic. They made ordering from the factory straightforward, upfront with the cost, and updated me with the delivery timeline of the car (which arrived sooner than expected). On delivery of the car, I had a great experience. Totally would recommend this dealership, they made the car buying so less painful and the customer service was top notch.

Since we moved to Arizona close to 4 years ago we have always had our Subaru serviced at the AutoNation Subaru off of Frank Llyod Wright location, the service department has always been great. When it came time to buy a second car, my husband and I decided on another Subaru and we didn't hesitate to buy from AutoNation. The sales team, including my sales guy Colton Lockhardt, was fantastic. They made ordering from the factory straightforward, upfront with the cost, and updated me with the delivery timeline of the car (which arrived sooner than expected). On delivery of the car, I had a great experience. Totally would recommend this dealership, they made the car buying so less painful and the customer service was top notch.

Update: Emil is my new service rep, replacing Mike because Mike's been promoted! I had a great experience the other day from initial scheduling, to personal communication, to completion of the work. And I was impressed at how the service person diagnosed a problem I had that I thought was related to the alignment, but they resolved it without it costing me any money. Earlier: Michael H always takes good care to listen, keep me posted and take good care of the car’s service needs. This was a tough problem to figure out, but they kept at it.

The fastest service appt ever. I feel very confident in Subaru's commitment to excellent service and their responsible commitment to climate control, dogs and everything in between. The product sells itself. I am now driving my second Forester and really enjoying it. Thanks, Ann Schlegel

Great staff! Very easy to work with and incredibly helpful. Sara the general manager is awesome! Really cares about her customers. Service advisors work hard to make sure everyone gets good service.

Where do I start? Okay, so first, Colton the sales rep, damn he was amazing through and through, knowledgeable and worked extremely well with the managers to get a deal worked, my wife and I showed up with a pre-approval and they got us a better deal with the same lender! Now the car, I was searching for the wilderness Forester for a few days and first saw that some were inbound to Camelback Subaru, sadly, those are potentially already spoken for. I called Autonation with little hope but there was hope none the less. Colton at first was under the impression that it was a customer order car and that something may have been wrong in the background and we set an appointment to come in and order the vehicle. Not 3 minutes later he called me back and said "if you want it, get here now" and the rest is history. I'm in love with ever aspect of the experience, HIGHLY RECCOMEND 17/10 I'm telling everyone I know that if yiu want a Subie, go see my new friend Colton at Autonation Subaru, he's your guy!!

Phil Gabriel really helped us get our new Crosstrek. We really like it. Thanks Phil.

This is by far my favorite AutoNation location in the valley. I have a Honda CRV and purchased the maintenance plan along with it. The Autonation Honda location is inconvenient for me (in Chandler) so I look to other locations for regular maintenance like oil changes. I've been to this location many times and everyone is always SO nice! I was expecting to leave my vehicle overnight but they completed the oil change in 1 hour! Makes me want to buy a Subaru!

My 2016 Forester was taken AutoNation for routine service as well as additional battery and a brake light out. All service was completed professionally and on time. I have two Foresters, both have been taken care of by AutoNation since new. The Service Writer and staff were courteous and saw to it that my car was taken care of.

I saw a Chevy Tahoe on their website and called. I got an appt within the hour and by 5pm that evening I became the proud owner of this Tahoe. It is beautiful and drives great. The sales manager, salesman and finance person all treated me with respect and were very easy to work with. I highly recommend this dealership if you are in the market for either a new or used vehicle.

Alex Gallegos and Carl Campos made my car buying experience at Autonation Subaru very good. I love my 2022 Legacy Limited. My only recommendation is that if you are going to add a dealer added option like window tent, have it installed before you sell the car.

Great experience, just took delivery on Friday of my 2022 Cross Trek Sport. Ordered the car in March, had great communication and updates from dealership, no hidden fees or pressure, just a very pleasant professional experience. The GM Sarah runs a great business and it shows through the integrity of her staff. Had some sort of detailing overspray on my center counsel (noticed after driving away into sunlight) and my sales agent, Hannah, responded immediately to my text with making an appt for me to bring back to detailing today to address. Thank you!

Bryan and Phil were awesome to work with, and definitely went above and beyond. I ordered a new Crosstrek and they kept me updated throughout the entire process and it ended up coming in even earlier than expected. Darcey went over all the financing and warranty options and made the entire purchase process easy. Everyone I dealt with at this dealership was amazing and I absolutely love my new Crosstrek!!

Had a great experience at this dealership from my sales person, manger, to the finance lady. There was no gold watch shaking sales person at this dealership. Last vehicle I purchased was in Huntington Beach, the worst car buying experience ever. Going from that to the best car buying experience. Ask for Jean Baptise. He will take good care of you. If I could I would give this dealership six stars instead of five.

Zero sales pressure, competitive prices, excellent service department

I always receive great, prompt service at AutoNation Subaru Scottsdale. My service advisor Steven is responsive and does a great job of keeping me updated as to the status of my car. Thanks Steven for the great service!

I'm so happy with my purchase, thanks be to God and the guys at Autonation Subaru Scottsdale. I ordered my 2022 Crosstrek with the help of Phillip Gabrail and he told me it would take 2 months for it to arrive. He was updating me the ETA via email weekly, and finally arrived yesterday one week early😁. The transaction was seamless, easy and very professional. Ward was on point with pricing, and Darcy was a great help with the financing. Thank you! Phillip Gabrail (Sales Associate) Ward Bizzell (Sales Manager)...Darcy Moore (Finance Director) all combined to make this transaction run smoothly. I highly recommend this professional dealership for your vehicle purchases.

I'm so happy with my purchase, thanks be to God and the guys at Autonation Subaru Scottsdale. I ordered my 2022 Crosstrek with the help of Phillip Gabrail and he told me it would take 2 months for it to arrive. He was updating me the ETA via email weekly, and finally arrived yesterday one week early😁. The transaction was seamless, easy and very professional. Ward was on point with pricing, and Darcy was a great help with the financing. Thank you! Phillip Gabrail (Sales Associate) Ward Bizzell (Sales Manager)...Darcy Moore (Finance Director) all combined to make this transaction run smoothly. I highly recommend this professional dealership for your vehicle purchases.

Service was great and I am very satisfied with my Forester

I always have such a wonderful time when I come here. I started coming 3 years ago when we had a Subaru, and have since purchased 3 other cars with TJ and Emil, who are both amazing. I’ve worked with Mike, Steven, and others in service who are always so welcoming and generous, and advocate for me when something is amiss with my car. The personalized service and friendly attitudes are what keep me coming back, even without a Subaru!

This was my first visit to the service dept and I was impressed by the courtesy of my advisor.

I ordered a 2022 WRX with Autonation and the vehicle arrived in less than 2 months from ordering. I was very happy with their customer service and with their financing services. I got nothing but great things to say about Autonation Subaru. I want to thank TJ, Brett, and Darcey for taking care of me. Thank you guys.

Just had my 1 yr maintenance. All went well. Service advisor made sure I knew what was going. I waited for my car and all was completed in 2 hrs. Love my Subaru.

The whole staff was great to deal with. Every step of the process was clearly explained. I would recommend AutoNation Subaru if you are looking for a new or used vehicle.

This is my second new vehicle purchase from Auto Nation Subaru in Scottsdale. I live 100 miles away and purposely chose this dealership after careful reviews of others.

I felt like a VIP walking in, excellent experience with TJ. Recommended!

Our sales person was Colton Lockhart. We had a great experience working with him. Honest and straightforward. No up charges. Love our new BRZ and would definitely go back for service and another car in the future.

Great service. Steven was professional, kind and honest. I felt like I could trust his word on what repairs my car actually needed.

I used to sell cars and was iffy about going to another dealership. I’m so glad I did though, they made the process super easy! Love my Jeep and my salesman Colton was awesome!

I bought a Subaru Crosstrek at Auto Nation Subaru. Everything was up front and honest. I don't like shopping for cars, but Dylan made it easy. No pressure. I made a down payment and ordered a new car. Whenever I had a question about delivery status and paperwork, he was available for an answer. It was a good experience working with him. The only not so nice thing happened was the wait to pay for my car. Over an hour to just write a check!

Excellent courteous service! Always a positive experience to have my car serviced here. Gary was great. He answered all my questions and even made sure my car was washed before I picked it up. Thank you very much!

I was truly surprised to witness how the Subaru service department in Scottsdale declined since my last visit. Right from the start we were told that servicing our car would take longer than usual due to the lack of technicians. A simple oil change service took two hours. There wasn’t enough personnel to take care of the car owners patiently for their cars. I felt bad for the one guy who was doing his best. I should have realized something was different when I entered the waiting area and I was greeted with a hand written sign stating No Car Washes.

Luis helped me find a car that fit my budget and was very nice the whole time! It was definitely a perfect car buying experience. If you're looking for a place to buy a car and not get dragged around by shaggy car salesmen- stop by autonation subaru!

Kind and professional every time! I couldn’t ask for more. Thank you for your care!

Probably the best experience I’ve ever had buying a car! Baptiste was super helpful and made the experience so much better. I love my crosstreck definitely my favorite car to date.

I can not say enough good things about the service. Hannah was a great help and had everything ready when I arrived to the dealership. Best car buying experience I've had.

Everything about purchasing my vehicle here was pleasant, and that is not normally how I would describe a car dealership experience. I had Luis Sosa as my sales person, and I'm pretty sure you won't find anyone out there nicer to help you. There was no haggling, no hidden costs, no "let me talk to my manager", or any other of the usual annoyances. Darcey did my financing, and she was also wonderful. I will definitely be back next time I need another car!

Wonderful team of experts. Very helpful with recommendations that do not empty my bank account.

Wanted to see a Subaru Outback Wilderness edition, they were willing to let us look at an employee's car since you can rarely find one on a lot due to the current situation of having to order one to see it.

After waiting six months for my new 2022 Subaru BRZ it finally arrived yesterday. Every part of the transaction was seamless. Every commitment up front was honored without changes. Carlos Campos (Sales Mgr)...David Ramirez (Sales Associate)...Darcy Moore (Finance Director) all combined to make this long awaited dream come true. I highly recommend this highly professional dealership for your vehicle purchases.

I went for service of my Forester and they were attentive and fair in pricing. The service manager Mike contacted the national Subaru of America to see what he can do to lower the price of my service costs. The service advisor Gary was also attentive and friendly.

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Very good experience overall. No pressure sales and paperwork was nearly all automated. Made for a quick process.

We have been to other Subaru dealerships in the valley and Autonation is by far the best. We have been servicing our cars at Automation for about 6 years and have also bought two new cars from them. Everyone you encounter at this dealership is helpful, knowledgeable and very personable. They are honest with you and kind which you don’t get every where. Highly recommend this dealership!

We have been to other Subaru dealerships in the valley and none of them were as great as Autonation! Everyone we have encountered at this dealership has been helpful, kind and really take the time to work with you. Mike has been a fantastic service person to work with and Maria was also very helpful. If they don’t have an answer for you they find someone who does or will search out the information. Highly recommend this dealership!

Took a little longer than I anticipated but great service

TJ was incredibly helpful and attentive to helping me out! Found my dream car at this dealership and everyone was super nice, helpful, and very communicative!!

Good communication, service is done on time and professional. They even washed my car. Highly recommend. Bought my car here and have service done here.

Maria was helpful during the buying process but lacks communications skills, personality and knowledge. We first visited location on March 26, we looked at the vehicle, but weren’t able to test drive it since it hadn’t gone through inspection. We agreed to do the refundable deposit while the car was inspected and worked on. I reached out on March 30th since she said it would only be a few days for the car to be inspected and we hadn’t heard from Maria. The car was inspected after the call, and we heard back on the April 1st with the things that would be repaired. I reached out on the 4th since Maria hadn’t reached out, again she said they were still waiting on parts, the next day she said the car was ready, so I drove there but the car was not ready and still had pending tire repairs and bumper, wasted my time (mind you we live an hour away) when I asked her when they would have it done she had no answer, I had to be a little pushy and ask her to find out since she didn’t seem to care when it would be completed and I felt like she didn’t care about being respectful of our time. The car was “ready” on the 9th, we didn’t have a chance to make it in until 4/11, yet again the car was not ready, I’m not sure what type of inspections they run on their vehicles, but it isn’t a very great one (lights out missing bolts). Finance guy (Cleghorn) sat in his office for 45 min without anyone letting us know that their systems were down, and he just seemed bothered to have to help us. I’d beware after you sign and drive away all that ends. They act like they will help but never do, Maria asked me to bring the vehicle in just to tell me that the car was sold “as is”, if that was the case why ask me to drive the car there for an hour if she knew there was going to be no resolution on their end. I hoped for a little more honesty and integrity from AutoNation but they got what they wanted. If you plan to visit this dealer, get everything in writing and then insist that a manager signs off on it. You will thank yourself later.

I went in to buy some new wiper blades for my 2020 Crosstrek. They had the blades in stock but informed me that my Crosstrek was still under warranty and that wiper blades are covered under the warranty for 3 years and 36,000 miles. I had no idea that an item like wiper blades would be covered under warranty. They got the blades and installed them for me all free of charge. Wow! That saved my close to $100. Thanks, Subaru!

Made appointment for oil change. Prices not posted on website. $90 for oil change. The price at my usual dealership is $80 with tire rotation. Here an extra $30 for that. Total wait time 1:45, beyond the usual 60-90 minutes. No snacks. No car wash. No reason to return.

Couldn't find a rental car at the airport so this was a very last minute purchase. They picked us up at the terminal and had a car of my choice ready. Great team!

I not only bought a used vehicle from them, but flew from Seattle to do it. It was only because of my interactions with Hannah that I felt comfortable enough to commit and buy a flight. Overall a great car-buying experience, although the last minute upsell on the extended warranty while finalizing paperwork was annoying. I do understand why they do it, though. Anyway, as dealerships go, I was very impressed!

didn’t deal with a single man while buying my car, best experience ever. Thank you Hannah!!!

Easy to do business with, Steve Russo in Service Department really stepped up to solve the problem with my Outback

Great customer service and quick/ easy!

I’m on my 3rd vehicle with them. If they don’t have it on the lot they will find what you want

TJ was a great AutoNation Subaru Rep. He was personable, knowledgeable, and well supported by all his colleagues. I came in with an idea of what I wanted, was shown a variety of options to get there, and left with a better deal than I could imagine. Thanks TJ and AutoNation Subaru of Scottsdale!

I was satisfied with how the selling process went with sales, but was extremely dissatisfied with the service department. When purchasing the car, I was guaranteed a 3 month/ 4000 mile bumper-to-bumper warranty, which I had to use when my car developed an aggressive front end shake while applying the brakes. I told the service tech manager Steve that I believe the brake caliper or possibly the rotor might be bad/warped. He looked me dead in the eyes and claimed I needed a tire balance, and that I would have to pay for it. We went back-and-forth on the issue, and after becoming sick of being treated as if I was ignorant and knew nothing of cars, I left and did the job myself. Here are some pictures to prove that my issue was a “balance and remount”, proving their incompetence and willingness to charge their customers for what is obviously not the correct fix

Purchased my Accent last year and that was a great experience with auto nation Subaru where I purchased maintenance package. I love that they contacted me to inform me of my appointment and I was in and out with no issues.

Friendly, informative, reliable discussion with the sales person, sales manager and finance manager. Process was quick and easy and we are very satisfied with the service we received at AutoNation Subaru Scottsdale.

Hannah made buying my Subaru a dream. No pressure, no bad attitudes. Just an enjoyable car buying experience.

This dealership was amazing! Definitely will buy again!

I needed to help my son diagnose a mechanical door issue with his new car purchase from a private party. Mike in service was amazing. He diagnosed our issue, made multiple recommendations and completed the service as committed. We also learned a lot about our new car. Thanks!

Professional

I finally found the car I wanted and Alex was able to help me secure it. He was extremely helpful when my wife called to inquire, he even went to check on the progress for her because it was still going through inspections. He spent time discussing her options and walked her through how to reserve the car for me. When I showed up, everyone was courteous and willing to help. I felt no pressure or obligation to make a decision on the spot. I felt like Alex understood exactly when to be there and when to allow some space for decision making. I would highly recommend Alex, and the team at this scottsdale location. The WRX is great!

Logan, TJ and Mr Bizzel were swell Thanks, Dave Rumore

Had a great experience with the service department. I didn't have an appointment but was experiencing problems with my 2019 Outback battery. I drove in to have it checked and the service representative, Steven Russo, immediately had it checked out and found that the battery was bad. The technicians changed it and I was on my way in less than an hour. Steven was very helpful, friendly and cordial, yet very professional and efficient. I can't thank him enough for his quick response to my plight. AutoNation Subaru is my go to place for service!

I’ve bought several cars, and I’ve had seemingly hundreds of experiences taking cars in for service. I can easily say that the Autonation Subaru has been the best of all of them. Special recognition to Mike in the service department. After taking such good care of my Outback purchased from another dealer, I couldn’t go anywhere else to by my next vehicle.

I am a first time car buyer and I was very nervous. I always feel like car places treat new buyers like cash cows. I was assisted by Josh and my experience was great. I paid a fair price for my Subaru and the team was helpful and accommodating. They are a reputable place that treat buyers like HUMANS! Thank you all for your help!

I've taken my Outback here for many years for service and recently bought a new custom-ordered Outback. Very good experience with no hidden extras and the process was smooth. I would recommend AutoNation Subaru over the other Subaru dealers in the valley. A friend bought a Subaru at another dealer and didn't have the same experience - I recommend going to AutoNation specifically!

The service department here is the best. The guys are great, always very helpful and accommodating. Usually waiting at the dealer sucks, but i don’t mind waiting here. 💪🏼

Staff is always friendly and efficient.

My experience had been amazing from the first call I made.

Easiest buying experience I've had... TJ was very help and experienced in his job made it enjoyable... would definitely recommend TJ and his team for your next purchase.. Thank you Autonation Subaru Scottsdale

Friendly and helpful . not pushy , answered questions when had them .

I ordered my new Subaru Outback using the build you car website. Took it to the dealer and ordered my car. Was done in about 45 min. Car was delivered in a little over 2 months. I was preapproved for financing but their finance folks found a better rate. All was very seamless and stress free. I would recommend them and the car. Friendly and helpful sales agent "Baptese".

Up front pricing with no surprises (also offered lower cost aftermarket parts that work just as well). I live in Surprise and have two other Subaru dealers closer to me but continue to make the forty minute drive to come to Scottsdale AutoNation Subaru specifically for the customer service. Even on the odd occasions I've run into an issue they've never hesitates to make it right.

I trust this place and Mike… the service representative is the best… he’s professional, honest, sincere and takes the time!!!

I ordered a new 2022 Crosstrek Sport on March 4th. Josh and Hannah were my sales representatives. The order was easy and Josh did an excellent job of explaining all my options and dealer fees prior to my visit to the dealership. I’ve purchased over 15 new cars in my lifetime, mostly from internet sales, with a confirmed price prior to visiting the dealership. Upon my arrival to the dealership, Hannah handled my test drive and explained all the car’s features in person. She was patient, professional and easy to work with. The car order and paperwork took less than 5 minutes, without any surprises. Josh has kept in contact with me regarding my order status. So far, this has been an easy and pleasant car buying experience, just proving you can have an honest car buying experience from sales people with integrity. I look forward to updating this review with a pleasant delivery experience. Thank you, Auto Nation Subaru.

My husband and I were traveling in Arizona with our daughter's Subaru Forrester and encountered issues on the highway with acceleration and had several lights come on - traction control, hill assist and ABS needs to be checked. We searched for a Subaru dealer near us and the closest was in Scottsdale. I called and spoke to Greg and he said they were booked up until a week away. I mentioned we were traveling from Sedona to Scottsdale/Phoenix area and were concerned about making it to our destination. He said we could stop by so they could read any codes that might exist. After talking to our daughter about her having a brake light switch replaced due to recall several years before due to the same error messages, we mentioned that. Greg said if we wanted to go to lunch they would look at it. Greg and the service team found that the brake light switch had become loose. They had it fixed while we were having lunch and did not charge us for the fix. We truly appreciated them squeezing us in to their busy schedule and getting the car fixed so we could continue our vacation and travels with peace of mind. Thank you Greg and the service team!

I went into the experience expecting the worst: lying, manipulation, borderline crimes against humanity. None of that happened! I was helped by Alex and he was incredibly professional. Whenever he sensed I wasn’t into a car he immediately backed off and tried to help me make informed decisions in regards to what I did want. I think that was the best part of the experience: there was a clear desire for me to make a choice that was right for me.

5 stars for the sales person Mari/a, and the finance manager denice. Thank you for your speedy service even though you were forced to stay late due to poor mngmnt. To the general manager, 0 stars, please pay your current employees more, or hire more employees, with the car market as it is, there is no reason to have 1 FM throughout a 12 hour shift. Absolutely ridiculous. Maria and denice are the ONLY reasons you are getting 5 stars, excellent employees. Again, GM gets 0 stars, no reason to have a 6pm app, and force the employees to stay until 9:45pm. Used to work at WFA, and this was a common occurrence with AN dealers.

2nd time I visited this dealer and was again very disappointed. The 1st time I roamed around for ten minutes while 8 sales people ignored me. This last time I talked to what my just be the dumbest, dullest useless sales clown I have ever met in my 30 years of sales and sales management. Pathetic.

Easy to coordinate my windshield replacement with Subaru and glass company.

Crew was great to work with, no pressure or hassle and made the experience enjoyable.

I worked with TJ and he was amazing!!! He helped me get into my first car and went through everything with me. He was upfront and completely honest about the whole process and I left HAPPY! Ask for him if you wanna purchase a car he’s the best!

TJ WAS AMAZING!!!!!! He made my daughter’s experience the best! He was up front and honest AND TOOK THE TIME to explain things completely to her. He put her into something that worked for her. I am so impressed with him. He has put my faith back into auto buying!!!!! SHE LEFT HAPPY!!!(her words)

From Alex the salesman to the finance department it was an amazing experience.We will recommend everyone to go see Alex

I am very pleased to highly recommend AutoNation Subaru for excellent service. My service manager, Garry, and all his team assure that my Subaru continues to run in perfect condition.

Awesome experience with Colton at AutoNation Scottsdale! He made good on promises of trade-in values and delivery of a new Forrester that lined up perfectly with a trip we had planned.

The service advisor got me in for next day service to help me meet my busy driving schedule. The service was fast and the Crosstrek is running great. One star off, my service advisor left early, didn't call me when the car was ready. I sat for 15 minutes until another advisor checked on me, found my well hidden keys/paperwork and got me on my way.

Had an appointment for anoil change, all went well although they were running a little late. When I scheduled my appointment on line for my 2020 Outback, I must have misclicked, because when I went to pick up my car, the motor was missing!! But seriously, they did a good job and didn’t cut into my SS check too much. But how about restarting the car washes again?

Mrs Kimberly Louis is very reliable, trusted and legit when it comes to forex and cryptocurrency trading. A friend recommended Mrs Kimberly Louis to be one of the best forex and cryptocurrency trader and she’s very good at what she does by earning me $11,500 weekly with $1,050 Contact her on Email: kimberlylouis110@gmail.com WhatsApp : + 1 (860) 556‑3122

From the moment I walked in I was welcomed, it felt very warm and welcoming inside I had a great car buying experience Thank you so much for such a positive experience after having a terrible, terrible experience at Camelback Subaru

Login Thorne was very professional and helpful. The two managers that I worked with were also very good.

Salesman was spectacular. Very helpful in helping break down options and best choices for the way we plan to use our car. He also helped after sale to answer questions regarding the tons of options on the car that are there for safety and driver comfort. We walked in thinking about what we wanted and we left getting what we needed. Kudos to this team.

We were able to get in early and the shop beat their estimated time to finish the work. We were very happy to get back on the road to home in Arkansas.

I got a used car and The person that helped me get my car was Luis he was very nice, friendly, im happy with my purchase.

Gary was just great! Saved me some money and provided helpful advice regarding the tires on my vehicle.

Steven Russo has been my service advisor for about 3 years and has taken care of my car like it was his own. the service at Autonation Subaru and with Steven have been amazing and I’ll continue to take my car there

Great customer service! Experienced technicians!

My experience withAutoNation Subaru of Scottsdale was professional, courteous, and fast. Maria was great and answered all my questions. She followed up and continues to communicate even after the transaction. By far the best buying experience I have had at a dealership. I love my new Crosstrek.

2022 Feb I was in the market for an introductory level new car. AutoNation Subaru was quick to respond to my request for a test drive, and I ended buying the Impreza Wagon. Service and repair insurance agreements seemed reasonable, so I signed on for (6 yrs) as well. I plan to return to update my experience(s) as time marches on.

After shopping different Subaru dealers, we went to Scottsdale Auto Nation Subaru and right away knew we had found THE BEST. They gave us a great deal on a 2022 Forester lease. The other dealers offers were not even close to this great deal. The dealer ship price was spot on. No haggling, sign here and off we went. Thank you, Emil for making it happen .

This is my second purchase from AutoNation Subaru and the staff have always been professional and courteous. Emil did a great job to keep me in the loop as we were waiting on my new vehicle to arrive. Sales managers Brett and Ward were also helpful with questions i had during the time of my order to the time of delivery Regards, Jeff

Best car buying experience ever My Salesman Bryan Schmidt was very informative and fun the sales manager Brett Leib welcomed me to the store and made me feel comfortable Darcey Moore the finance director was easy and helpful to work with Just a positive, fun experience Highly recommend this dealership

We were on vacation and needed to do our 24,000 mile service. Autonation's service reservation system worked well and we were serviced promptly at our scheduled service appointment. Another fine Subaru dealer/service

Knowledgeable about the car

The staff were very kind and respectful. They were quicker than I expected and did a fabulous job.

Get my car maintenance done here. My car gets in and out pretty quickly.

UPDATE: I change my recommendation. I was contacted by the General Manager, who apologized and addressed my complaints. She quickly took care of and resolved my issues. With the circumstances around what happened, I am understanding and so was she, with our side of the story. Due to her willingness to work with us, I can definitely recommend this dealership. Nobody responds to emails. Nobody follows through with things they say they'll do. My wife and I ordered a '22 Ascent back in July. We were told we'd get a status update every week. We sent multiple emails inquiring on the status with no response. 3 months went by before we were notified that the vehicle would be delivered around 11/10. We received VIP pricing thru Subaru and we wanted to know the discounted price before we bought. We never got a total price until we got to the dealership, after it was delivered. The vehicle was missing some things that should've been installed at the factory, but our salesperson ensured us that he'd get us a service appointment to get them installed. A week after purchasing, our sales person still hadn't reached out to schedule the appointment he said he'd take care of, so my wife sent him an email. Rather than continue waiting, I scheduled the service appt myself 3 days ago. Last week, as I was looking thru our finance paperwork, I realized that nowhere does it show our VIP pricing discount, so I emailed our finance person and asked about it. No response, again. This was the first place we went to at to ask about honoring Subaru's VIP Program, and since you guys said you'd honor it, we didn't look elsewhere. I wish I would've picked a different dealership. It's been frustrating trying to get responses from anything. Can't even get a proper response for anything from AutoNation customer service! I've sent a detailed letter to SOA about our experience.

Easy to schedule and service was quick.

My Service advisor Steven Russo is always friendly and efficient. He gets me in and out in an efficient manner :)

Prompt, efficient and excellent service.😎

When I bought my new Forester, could not of been easier or friendlier nor more competitive. When I went in for free maintenance - timely, friendly and my Service Guy was bending over backwards to meet my needs and time. What a great dealership!

The whole experience from sales assistance to financing assistance at AutoNation Subaru was fantastic. My sales rep David Gonzalez Ramirez was exactly the assistance and friendliness I was looking for in my car search process.

My service experience has always been exceptional, and Steven Russo has ALWAYS gone above and beyond for me. Each time he has made certain I have received the best possible service even when I put him under unusual time deadlines!

I came in to fix the passenger side mirror. They ordered the wrong part despite being told multiple times which part needed to be replaced. They damaged the driver side mirror. The service director Tommy Tufano was talking to me like I was an idiot and was giving me rude looks. Absolutely horrible experience. Nobody apologized for wasting 3 hours of my time. I got no updates as well. Not even an hour in. I left with more problems than I came in with. They do not value your time. Tommy Tufano blamed his rude look on his mask, but eye contact displays the correct emotion 60-70% of the time based on scientific research.

Great service. Sales person (Bryan) was very knowledgeable and helpful, as were the finance staff, as well. They didn't keep me waiting all day long while going through the purchasing process, like others have in the past. Highly recommend.

My husband and I have two young children so spending a ton of time at the dealership isn't really an option. We worked with Lucas on a new Impreza that was in transit and explained that we would really like to limit the amount of time we would spend at the dealership. Lucas and his team were amazing and exceeding all of our expectations. Not only did they offer a fair amount for my trade, the entire process was seamless and we were in and out within about 2 hours of our arrival. I can't thank them enough for actually holding up their end of the bargain and doing what they said they would do. 👏

Very good experience with service. Gary was very helpful and efficient. our check engine light came on and we were heading out of town in a couple days. Gary and your service dept was able to get the problem analyzed and fixed, under warrant, in a couple hours plus fit an oil change in and find a coupon for us.

Fantastic experience buying my new Outback from this dealer. Very client service focused, highly recommned!

Hi

Absolutely LOVE AutoNation Subaru Scottsdale! The staff is fun and friendly but they’re also very easy going. This was my first time buying a car and I couldn’t be happier with the customer service alone. I went in nervous as hell because of all the horror stories with buying a new car and the aggressive car salesmen. I didn’t have any of those experiences. I spent hours and hours calling different dealerships about a specific car and I’m so happy they were one of the 3 dealerships that actually had it. With how I was treated over the phone, I had to visit here first. Needless to say, they were my only stop. So happy I did!! Shoutout to TJ for your patience and support!! And Steven in service for teaching me a thing or two about my car!! 100/10 would recommend AutoNation Subaru Scottsdale!! Love you guys!!

From first contact to driving out of dealership with my new car it was a fast, uncomplicated and an enjoyable experience.

The staff at AutoNation Subaru Scottsdale were extremely helpful! Jamie was great to work with and kept me informed throughout the process. I’m really pleased with my new car.

Exactly how buying a car should be! Top notch customer service and a transparent buying experience

The customer service was spot on!! The car was ready when I got there, it was clean, the air was running it was all in all a great experience.

First visit to Scottsdale Subaru. I went in for an 18,000 mile maintenance service. I was promptly checked in by their courteous staff member Marcus. He advised me of the approximate finish time. When I returned the service was complete and Marcus informed me that he had noticed the o rings on the a/c unit needed replacing. The repairs were made at no cost. I will definitely be back at this location for service. A very pleasant experience.

On first impression our salesperson was courteous nice respectful. However it didn't have a good knowledge of the vehicle we were purchasing. Once we got into the financial discussion there was basically no discussion here's the price take it or leave it. I was quite disappointed with the financial process. Also I requested a couple of items from the salesperson after the sale was done and no response. Basically I felt like AutoNation was here's the car we're selling here's the price take it or leave it once you sign on the dotted line thank you very much please don't call us.... I would definitely send my friends to a more personable workable dealership!

Always the best experience because of the service representative Gary Chonce. He is amazing every time you bring the car in.

Excellent service, always the most respectful, went above expectation and installed my air conditioning condenser in the same amount of time it usually takes for my other service total.

Reason for visit was recall notice. As always, my service adviser Steven Russo was pleasant; his estimate for repair was spot-on. The work by Kevin Medina Jimenez was excellent. Car returned in tip-top shape and clean. Who could ask for anything more?

I brought in my '04 Forester with a check engine light after another service shop had misdiagnosed the problem and had me replace a part that worked perfectly fine and then tell me that I needed to spend nearly $1,000 in additional repairs when the light came back on. Needless to say, I was burned and wary of being taken advantage of by another dealer service department. However, AutoNation Suburu Scottsdale treated me right. The Service Advisor Marcus was very helpful and straightforward. His technicians were able to correctly diagnose the problem, confirming what an independent shop found after having suspicions of the first dealer service shop's diagnosis. The problem ended up being one part and the repair cost half of the initial misdiagnosis. The check engine light has remained off and the vehicle passed emissions, enabling me to sell it and get another Subaru large enough to fit my growing family. I am very grateful to Marcus and his team for doing a thorough diagnosis and caring about resolving the problem.

The car buying process was great. Maria, my salesperson, made sure to go over every aspect of the car. Carl, the manager, worked out all the numbers to create a deal that I was more than happy with. I will definitely recommend this place to anyone.

The sales team was fantastic. Maria, the salesperson, made sure to go over every inch of the car with me. Carl, the manager, took care of working out the numbers to a deal that I was more than happy with. I will definitely recommend this place to my friends!

This was an 18 month check, basically oil change, tire rotation and checking fluids etc. I waited for the work to be done. Markus was pleasant and had my car done in less than an hour which I appreciate.

Problem free purchase and delivery. Bright and energetic sales rep.

First time I brought my car to this dealership. Service representative was excellent. Time estimate was perfect.

Phil was SUPER helpful, kind and professional. Jamie was also very professional and kind. Shawn in financing was very courteous and friendly. Financing was a pain but that was partially due to my own circumstances. It took FOREVER, again partially due to my circumstances, but also got the feeling that Sales manager wasn?t happy with my circumstances. But I got news for you, I didn?t plan on buying a car. I had a $3000 repair on my 2010 Subaru Impreza that I loved with all my heart and it took quite a bit of doing to get the finances together to purchase a certified preowned Subaru because in the end that?s what I needed. Right now money is tight for a lot of people and I don?t think that should come as any great surprise so it was really offputting that the sales manager was not happy with the additional hoops they had to jump through to sell me a car. All that aside the experience at AutoNation Subaru was really nice and is you were buying a car go see Phil or Jamie because they will treat you right. Also, if you get your repairs done there make sure you see Gary or Tommy the service manager because they are the most knowledgeable and most professional!

Great service and advice for my Subaru suv

Was able to buy my car and have it delivered with no problem. Emil was a great salesman and kept in contact with me about the whole process.

They taught me a who new method of keeping time. Quarter hour equals one hour. One hour equals two. Hour and a half equals four hours. Four hours for a simple oil change. AVOID THIS PLACE LIKE THE PLAGUE

Lucas Pettrulo, Sales Associate was the best! He was very knowledgeable and enjoyable to work with. Darcey Moore , Finance Manager was also fantastic making the transaction easy with no pressure.

Routine appointment but special, efficient attention?

Always great service and on time,

It was disappointing to find out two days after our service that the fluids had not been checked. Our wiper fluid was bone dry and our radiator is below the "low" level. Todays temperature was 99 degree F in Phoenix.

Excellent. Steve in the Service Department is great. I am disabled and he goes above and beyond to make service a great experience.

Excellent service, paid me what was quoted, and took care of all the paperwork.

I?ve always liked the service center staff Always have answers and any help I need

Great customer service... explained the process. Very comfortable environment.

Bait and Switch, very dishonest or at the least, terrible mistakes made to the tune of a $2000 snuck in. (They changed the warranty price and added a 'clear bra' which he NEVER ordered and NEVER received) and never said word one, NOR did they give him a copy of the receipt, they made it sound like it was for the financing company and he already had his contract. My husband and son went down to Auto Nation on Northsight to get his first car. They settled on a price and interest rate. They negotiated the price of the warranty to $2400. So he gave the down-payment, signed the contract, and went home with the car. Several days later he was told he had to come back because the interest rate had gone up. My husband and I were trying to let him do this himself, but that made me angry, so I called Jody Sedillo with my son on the line. He said they had no control over the interest rate, and there was nothing he could do. We could either bring back the car or sign for the higher interest. Because my son was planning to pay it down quickly, he decided he still wanted the car. He and another person went down and they signed for the new interest rate and thought that was it. Driving home after work his car engine started on fire shortly after he bought it, they kept the car for weeks. It needed a new engine (now I wonder what he got). He checked with the people he made his payments with because they were applying his extra payments forward vs. to the principal (also awful trying to get ahold of those people). We've lived in Scottsdale, I am native, and still own a home there and Carefree area. We've heard of bad dealers, but this kind of behavior is outright criminal. They have not returned phone calls and when we did talk to them, the attitude is 'shrug my shoulders' and 'we can't help you'. We have filed a complaint with the Better Business bureau. Do NOT let your child be taken advantage of. A couple thousand may not be worth your time, but it is the principal of the thing.

fast efficent from start to finish gary was great

As a first time car buyer, this experience couldn't have gone any better. Brian Cypert was beyond helpful in making sure I got exactly what I wanted. The entire team here at Subaru Scottsdale was incredibly helpful and supportive, it took lots of hours and patience to make this happen and I couldn't be more grateful. Im so glad I chose this dealership.

Great experience ! No high pressure sales , . Was able to take my time and explore all my options without feeling any pressure.

Courteous and knowledgeable salespeople. No pressure to buy.

It was a pleasant surprise to find a salesman who was willing to listen to me , and find the right car that fit me to a tee.

Friendly, courteous, and knowledgeable staff. Very pleased with my experience there, especially my salesman, TJ Throne.

Gary, my service rep at the Scottsdale location, always goes above and beyond to make sure my car is handled in a speedy and courteous manner. Wouldn?t go anywhere else. GRy is the BEST!

Steve was great as far as being professional and on top of it. He suggested I have an oil change as it had been 9 months since my last one even though it had only been 2500 miles since my last one. The thing I didn?t notice till I went to file the receipt was that they tacked on a $2.99 charge to top off my window washer fluid. That did not set well with me.

Even though I waited longer than was projected, that, alone, was not enough to warrant anything other than a five-star overall rating. I purchased a maintenance contract when leasing my vehicle in PA, therefore, the "No" to the question of an accurate quote of the work to be performed; also, since no prices were given, I can only assume the service cost was fair, thus a "Yes".

We have always been treated as though being a customer for any reason was important and that we mattered.

I actually had fun buying a car. I?m a die hard vw/Audi guy and they made the experience so good that I decided to jump into a Subaru. Time will tell if I?ll regret it but, for now, I?m extremely pleased with the process and the people at the dealership. Highly recommend! Connect with Colton if you can but realistically you won?t go wrong with anyone!

This was the easiest car buying experience. our salesman, Lucas, was friendly and accommodating. Everyone was nice and there was no pressure!

Just purchased and picked up my new Subaru Outback last week. Sales staff was excellent - Jamie H. was an exceptional salesperson - courteous, knowledgeable, attentive and much in tune with our needs. Matt M. was on top of everything that happened with us and Jamie, and responsive to all our questions and concerns. Overall, great sales team.

For regular maintenance service was reasonably quick and Mgr was helpful friendly and polite

AutoNation is always professional, respectful and helpful. I have complete confidence in this company.

An overall great experience. We found the car we were looking for and were helped by the fleet manager, Brian, who had excellent knowledge of the car and was able to help us complete the purchase within a few hours.

COVID procedures minimized facility services. Staff was especially courteous.

Very pleased with non-aggressive sales approach and post sale follow up.

Our sales person TJ did an excellent job of helping us identify the best Subaru for us. His product knowledge and patience have made our new purchase a pleasure to drive. Everyone at the dealership has been friendly, helpful and very professional.

This was our first time buying a subaru at autonation in scottsdale and it was a very good experience. The salesman and the sales manager were very good to deal with, up front and fair in pricing.

I was very pleased with the service at Auto Nation. I will always return to do service to this dealer. I bought my car at another dealership and had a terrible experience so I am happy Auto Nation is close to me and I appreciate the good service I received.

It was the most fruitful car buying experience. I definitely recommend Colton as he did a professional job and gave me the best deal by beating other dealers.

I purchased my new Outback through the Costco Auto Buying Program. I was contacted within 15 minutes of my submitting my request through Costco and had a test drive set up and my Costco pricing for the vehicle I was interested in. My salesperson was very knowledgeable about the car and was very easy to work with. The whole transaction went very smoothly and did not take a lot of time. I was very satisfied with the whole experience.

Easy to get an appointment at a convenient time. The service was fast and thorough. Nice and attentive staff.

My wife and I went in on Thursday looking for a specific vehicle, could not make a deal. Sunday they reached out and asked what it would take well I quote Viggo Tarasov (John Wick Movie) " I gave him an impossible task. A job no one could have pulled off." They were able to complete the job and we were down there Sunday afternoon signing and driving away in our new vehicle. Wait time could have been better but overall everyone was pretty nice and apologetic for the wait times, they were busy making deals, we get it. First Subaru we owned and are happy thus far. Kudos😃 to you guys for making it happen.

Usually excellent, but this time they put the new rear wiper blade on the car seat and didn't install it. One item was still not fixed for the third time.

As always, Steve Russo and his team did a great job checking out my 2018 Outback!

Service is quick and reliable. Employees are polite and efficient. Waiting room is clean and spacious

Took care of a recall while I was there for service

As always Steve Russo, my service advisor, is top notch. His attention to detail, sense of urgency and customer satisfaction are above reproach. He understands my needs, my Subaru and my tight time constraints. Simply stated, he couldn?t be better.

Getting service shouldn’t be a hassle. This team is friendly, efficient.. just easy to deal with.

Lucas and his whole team were great. They provided great customer service

Go see Colton! My daughter is in town visiting and I wanted to see and approve of the car she plans on purchasing. We test drove a Subaru Ascent with Colton and I was extremely impressed with the vehicle and Colton. He showed us all of the features and walked me through the safety and I feel great about her vehicle decision. Colton was knowledgeable and friendly and I appreciate that it was a no pressure visit. Subaru is not a vehicle that would have normally crossed my mind but after today it is definitely a competitor in the future when it's time for a new vehicle for myself. Until then I will recommend friends to come see Colton.

Thank you Jose for keeping me informed as the work moved along.

The service department is fantastic. Gary is always helpful, very knowledgeable and best of all for me he explains everything. Even if I'm not happy with how my car is running ( I'm usually not ) at least I know it's reliable and nothing is going to fail on me. These are sometimes difficult cars to own and the service department makes it easy.

They treat you respectfully and quickly

I'm from out of town but I've been considering replacing my 2005 Subaru. I happened by Subaru and was helped by Colten. I drove a few models and they had the color and model in stock. With 0% financing, I decided to buy. I really like my new Outback XT. Thank you Colten.

As I walked along dealership row in Scottsdale, AZ my expectation was to explore and not buy today. A large Chevy dealer next door treated me as most would expect, pushy, trial close after trial close, in my face and not answering my questions which just frustrated me. No thanks so I walked away thinking sales training for these people is needed. Maybe you can relate. As I walked to a large AutoNation Ford dealer the salesman tried to find a car based on my requirements. With no success, I stared walking to AutoNation Subaru, Scottsdale as I already knew I wanted to check out the CrossTrek from online video advertisement I saw the day before. Surprisingly Ford salesman offered to walk me over stating he previously worked there. He showed me a 2019 CrossTrek with many scratches and blemishes. I was disappointed with appearance of car as previous owner did not care well enough for it. As I searched online at Carvana and others I found lower priced, lower mileage better looking CrossTreks and the Ford salesman simply could not tell me why I should buy AutoNation's 2019 CrossTrek. Ford salesman irritated me further by having his sales manager prepare 8% APR loan figures when I had already showed him my credit union was offering me 3% as my Credit Score was Excellent. He kept defending his interest rate which just made me tell him "I owe it to myself to look at a NEW 2021 Subaru CrossTrek" since the pricing on website he showed me was just a few dollars more. I asked him why wouldn't I buy a NEW car with 2 more years warranty and zero miles without the blemishes? He couldn't answer me. So as I walked out he brought his Ford sales manager over to me outside to hear it for himself. Was such a disappointment and waste of my time to reiterate self as now a few hours had past. The Ford salesman walked me over to AutoNation Subaru and spoke with their #1 salesman in private and handed me over to him. I was told the Ford salesman would be rewarded if I bought from Subaru. The only part I liked of what experienced from Ford salesman was that he tried to find me a car, was not pushy and did a hand-off to Subaru salesman. As I reflect back, I should have stared with Subaru Scottsdale and avoided wasting 5 hours of my day before them. The experience at AutoNation Subaru - Scottsdale, AZ from David - #1 salesman, Ward - sales manager and Shawn - finance manager was professional, delightful, I was laughing, no pressure, was not pushy, was friendly, conversational, helpful and overall made my experience without stress. They listened to what I said and when preparing payment figures used 0.9% and 1.9% APR and down payment I specified. They trusted my credit was excellent as I said it was and did not make me feel like I did not know my credit file. The 2021 Subaru CrossTrek Premium with Eye-Sight safety feature had all the refinements I preferred helped me say YES today and we completed the sale. I would do business again with these men at Subaru Scottsdale however that will likely be a long time from now. The car is very smooth and easy on my eyes. It drives very well and have no complaints. My large mountain bike fit into back area with seat down and front wheel off. It hugs the road and steering tight. I am 6'2" and plenty of head room in front and back. I look forward to road trips knowing I am in excellently designed and assembled Subaru made in Japan. I have found USA auto companies still fall short on quality control and longevity. It is unfortunate as I grew up in Metro Detroit the USA motor capital. Laziness of some USA autoworkers and suppliers has plagued the Big 3 car companies for decades. Hopefully they will get their act together soon. In the meantime I will feel safe and enjoy my 2021 CrossTrek. Thanks AutoNation Subaru Scottsdale. If you liked reading my experience and want to find out how to www.EnjoyVibrantLife.com visit my site for helpful tips. Michael 👌

I had my new Subaru Crosstrek in for it's 6 month check up. Everything was taken care of promptly. I was impressed with the great service. Thank you!

Overall smooth process. Everyone was courteous. The industry has to figure out a way to making the buying experience less then 5 hours. No credit issues, no major price or trade in haggling....just slot of waiting.

Steve is always friendly and efficient. He takes great care of his customers!

Miles was WONDERFUL during the entire process!! Could not have asked for a better experience when we bought our new Forester and Legacy Sport!

After a year with my Outback the 16,000 mile service was $0!

Sales and service staff are friendly, professional and efficient. Purchase was easy. Service was timely and done well.

Very helpful in purchasing car

I was told an hour and a half, and one hour and 15 minutes later, my car was finished and washed under the time. Thanks so much!

Brian was my sales person and he was very knowledgable about the 2021 Crosstrek.

I called for a 24,000 miles oil change and got an appointment the next day. Service representative got me started immediately and I told about an hour. An hour later I was on my way. I was told my 99 Forester was in great condition with no issues. The vehicle was washed and vacuumed. Nice to have a time line that was correct.

I took my leased Subaru vehicle in for its 6000 mile service & was pleasantly surprised that it took less than an hour for the whole process-on a Saturday, no less! I barely got started on my book! Kudos to the Service crew for their speedy & friendly service!

Steve Russo, sales manager, always puts his best foot forward to help us with the servicing of our Subarus. We really appreciate him and the guys that work on our cars. Steve is professional and always does the best for us. They repair guy that worked on the car for us did such a great job. And we noticed... Thanks so much!

I am deaf and Steven was very helpful and competent. He needs a raise.

Awesome service from Colton. He was helpful and informative, but also not overly pushy about getting sale. 10/10!

There is nothing quite so comforting as knowing your service manager is going to take excellent care of your car and you. Mike is our go-to knowledgable guy. We have never been disappointed with our service @ AutoNation, even if our car had a problem. This might be our7th or 8th Subbie, mostly because of the above. Thank you Subaru, thank you Mike! Rick and Bev

Brought my car in for battery check and replacement and could not have been more pleased with the interaction, explanation of options and the service and installation.

Excellent customer service and I love my Subaru!

Excellent customer service from the E-mail reminders with easy scheduling of service appointments to meeting Steven Russo who explained what was covered in my warranty appointment and having it completed right on time

I brought my car in for its 18000 mile service. Also needed a couple of rattles fixed. All repairs were done on time as promised and the car was cleaner then I've ever been able to get it myself inside and out great job

Everyone is very helpful. I had forgotten to tell them my window did not work and they took the car back and fixed it within a few minutes. Great service

Great service ...great employees...can’t ask for more !

This was the best buying experience ever!! Will buy all our vehicles here.

The sales staff was very accommodating to our concerns and special needs for safety during the pandemic. Beyond that, they were very helpful and made the buying experience quite pleasant! We recommend them highly! Lucas is the Man!

Like their quick & friendly service & efficiency!

Miles listened to our needs, found a car for us and closed a deal we though was fair. He was excellent to work with.

Great and very respectable service by a very knowledgeable salesperson.

Great experience in buying my new car with Phillip Gabrail. The car was clean and sanitize when I arrived for a test drive, also the employees at autonation Subaru Scottsdale’s cares about their community because they were wearing mask. When I decided to buy the car I wasn’t pressured, Phillip was helpful to get the deal and interest rate that I want not what the dealer wants you to pay.

Dealership will not send title to us or our local DMV in Santa Monica as navy federal credit union requires. Therefore not able to finish California registration or title paperwork!! Asked 10 times in last 3 weeks !! To no avail , just a bunch of lip service from management who won?t connect us with title clerk or business office, so nothing is getting handled ! My next move is to file a complaint with city attorneys office.

Great experience in buying my new car with Phillip Gabrail. The car was clean and sanitize when I arrived for a test drive, also the employees at autonation Subaru Scottsdale?s cares about their community because they were wearing mask. When I decided to buy the car I wasn?t pressured, Phillip was helpful to get the deal and interest rate that I want not what the dealer wants you to pay.

Great buying experience back in 2016. The service department to date is and has been top notch, clean, timely, knowledgeable, honest, and helpful in so many ways 🤠💖

The process was very professional (something that lacks at times in the Auto Industry). They were "Ultra" respectful regarding COVID. Autonation made a fair offer, inspected my vehicle and paid me what they offered! No games and No Headaches! I will go to them again the next time I have a vehicle to sell. Kudos to Brian and Ward!

This is my second Subaru from same dealership The service department has been always helpful and service always in time

Best car buying experience I have had thus far. Lucas was knowledgeable and professional. He was honest and low key throughout the process. Nothing but positive things to say about him.

I would definitely recommend Autonation because of Steven Russo. He does excellent customer service and keeps me in the loop on the approximate time my vehicle will be finished and alerts me to any specific problems I have. I come back to AutoNation b/c of Steven's excellent service and fun attitude about keeping my car on the road.

Scottsdale Subaru took very good care of me. Everything was done well.

My service rep., Gary and AutoNation make the process quick and easy.

Excellent service and comfortable facility.

I have been an customer of AutoNation Subaru for the past 10 years and have purchased both my cars from them. I just want to thank the service group for getting my car in and fixed especially during this time of year. Steve is a great service rep! Very cheerful, willing to assist, answer questions, etc. Great customer service skills! I had an issue with my car, called them on a Friday, they couldn't see it right away, but said I could bring it on Sat and drop it off and they would have a car for me to use over the weekend till they could look at it on Monday. Received a call on Monday on what the issue was & they had my car repaired and back to me on Tuesday. Great Job - keep up the good service!

Right on time with appointment. Checked in right away. Basic service of lube, oil, filter, rotate tires, safety check,etc. No issues. All questions answered. Work completed in a little over and hour.

Prompt and delivered as promised. Great experience.

Stopped in to “just look”. Decided to buy because of the knowledgeable and professionalism working with Myles Brown. He’s honest and will treat you well. Nothing pushy or salesy! I absolutely love my new Forester.

Mike in Service took care of everything and within a very reasonable timeframe and he is a pleasure to be involved with. Autonation has an excellent Service leader in Mike.

I have both sold a vehicle and purchased one at AutoNation. My most recent purchase was a 2018 Subaru Outback. I found the car online, made arrangements with David for a test drive, and bought the car that day. I like the no-haggle, price transparency at AutoNation. The first thing David did before I drove the car was to show me the Carfax report. Everyone in the dealership was polite, helpful, and genuinely enthusiastic. The financing and purchasing process was smooth. This was the easiest, stress-free car purchase I have ever made.

Service Dept Rep Gary Gonce is always helpful and accommodating. The waiting area can get pretty crowded so choose a time when they?re less busy.

This is our 2nd Subaru purchase and we have used Myles Brown both times. He is knowledgeable, honest, and has a great work ethic. We highly recommend him.

Very pleasant and no pressure environment. Quite happy with the experience.

Fast and easy service always on point with their service

The team was professional, knowledgeable, and personable throughout the entire process. They were not in my face trying to push for the sale like other dealerships that I have used in the past. Maria and the finance manager were amazing and gave a top notch customer experience. I will recommend this team to anyone looking for a quality vehicle from a quality team.

Service department is efficient, on time, courteous, and really SERVICES their clients. I come cleat across from west valley because of THIS excellent service. Steven Russo is tops!!

Buying my first car was an awesome experience! Jaime helped me find the perfect car for me. I am so happy with my Subaru Forester!!

Everyone was very pleasant to work with and got me the deal on my car I needed. I felt like an individual person to them and not just a potential sale.

Everyone was very pleasant to work with and got me the deal on my car I needed. I felt like an individual person to them and not just a potential sale.

I can not say enough positive things about this place. From when I bought my Subaru more than 8 years ago through my last service 1 week ago. All of you know how to treat your customers. When you say family, you mean a loving, supporting family. Work ethic is great and everyone is always trying to find ways to help out financially and make sure I always have safe reliable, transportation. Thank you SO much!

Of the Subaru dealerships that I have used and visited over the years, AutoNation Subaru has by far always been the most respectful and courteous to myself, my wife, and my father-in-law. Though we live 1 1/2 hours away with several other dealerships being closer, we will continue to travel further to utilize the honest, courteous, and respectful services of Auto Nation Subaru of Scottsdale.

Gary is the best service advisor that I have ever worked with. He really cares about customer service.

Gary was very professional, approachable and helpful.

Went very well buying my car Harrison Brown went over all the detail with the car and contract.

Quick and very professional. Mr.Russo was very friendly, and willing to help us out.

Just took my Outback in for its 24K complimentary service. I can't say enough good things about Steve Russo and the staff at Auto Nation Subaru in N. Scottsdale. I think, even more than the regular service, the relationship I have developed with Steve as my service advisor means a lot. I have stopped in on occasion without an appointment to have sensors checked or because I couldn't figure out something on the complex infotainment system. Steve just smiles and makes it good!

The AutoNation Subaru Scottsdale service department, and in particular service advisor Garry Gonce, never disappoints. My appointment was easy to schedule, and the time in the comfortable waiting area passed quickly. The assigned technician completed my Forester rear springs recall task and performed a thorough inspection of all vehicle systems in the time Garry had estimated. I left with a clean car thanks to their complimentary wash.

This visit was for oil change and rotating tires. Very prompt and friendly service.

I got an appointment right away despite the busy schedule. Everyone was courteous and welcoming . The waiting lounge is clean and comfortable seating.

Great service! they’re always friendly and happy to help you.

Autonation provided great customer service! Thank you!

Great people to deal with - reliable service that has always been spot on - no need to take your Subaru anywhere else.

Extremely clean and efficient dealer. First Class!

Service was outstanding. From dropping off my car to paying for my new car battery, it took less than 30 minutes, if that long. Everyone was really nice

Called for recall service and oil change. Told to come in that day. Service writer was personable and polite. They took my car in immediately and began the work. I stood in the customer waiting area that was well appointed and comfortable. Car was ready when promised. Washed. No attempted upsells. It was my first visit to that dealership. I will be returning when next servicing is needed.

The staff is helpful and knowledgeable. I like that they go over things with you before any work is done so you have an idea what the bottom line is going to be.

Very professional and honest. Great experience when we purchased the car And great experience when we took it in for the 6000 mile check up.

Trading in my old car and purchasing new was made easy by Phillip at Autonation Subaru.

The nicest staff I?ve ever met, and the cleanest store I?ve ever been in. Always good and drinks available for free to anyone, and there is such an upbeat atmosphere about the place that really makes you feel welcomed. This is a dealership you can actually trust with your car, they always get the job done right the first time.

We had an enjoyable experience buying our Crosstrek with the help of Lucas. He was very personable and knowledgeable. Thank you

The service appointment was fine but the follow-up after the service was VERY ANNOYING!! I took my 2017 Forrester to AutoNation Subaru for 21K service. The appointment was fine: quick and thorough. The follow-up after the appointment was horrible. I received multiple robocalls from the service department stating that I needed to contact AutoNation about a service issue. Also, I received multiple e-mails with the same message. Finally, I telephoned the dealership and asked what the issue is. The technician reviewed my history & said that there was no issue. He told me to disregard the calls and e-mails. If there is no issue, don't send robocalls and e-mails.

Colton Lockhart was an outstanding salesman. Very knowledgeable of the vehicle(s). Very efficient, courteous, and good communicator in explaining the vehicles functions both before and after the sale.

Colton Lockhart did a great job for the second time for us. We bought a 2020 Accent Limited in March for our daughter and this week we bought a 2021 Accent Touring for myself. Thank you Colton!

Stephen and Kendra were very helpful. Their customer service is excellent. It was a pleasure to work with them.

Had issues with front end vibration/shimmy at highway speeds. Took my Forester to tire store twice in two weeks, they remounted/balanced and didn't see any issues...not sure if these guys even looked at the bushings. Took it to a Auto Repair shop in-town...they had just replaced the front rotors/brake pads...didn't see any issues. Went to Subaru, explained to Steve what was happening and he immediately identified the problem and less than two hours later was out the door, no more vibration. The only real reason for going to Subaru last was the recently added new tires and brakes. The brake rotors on this 2016 XT have been my main complaint with this model, owned several Outbacks over the last 15 years, no brake issues with them, not a reflection on this Dealer.

Great Service. Everyone Friendly and Helpful.

Always courteous & helpful. Small location for service but all wore masks while i waited.

Was in a parking lot about to turn onto a busy street when the car's engine Auto Start/Stop kicked in. Much to my surprise, when the engine stopped, the steering wheel totally locked up as if I had shut it down after parking and was locking up the car. Took my foot off the brake pedal, the engine restarted and steering was restored. Nevertheless, could have been a big safety problem as I was entering traffic. Shortly after that, I was parked in another parking lot when I went to start the car and just got a message on the dash that the "Steering Locked" and car would not start! (Keyless ignition button). Scary. Autonation Subaru happened to be around the corner, so I brought the car right in. They immediately got me in and checked the system for any error codes that were logged. While no problems were found and they weren't able to duplicate the issue, they explained that it may have been a freak condition where the steering wheel was turned "just so" that allowed the solenoid to trigger and put the lock pin into the steering mechanism. Put me a little more at ease, but I will be exploring a way to permanently defeat the Auto Stop/Start feature to avoid a similar problem. The default state for that feature should NOT be "ON" every time you start the car. Give us some control!

Great service and communication! Love our Subarus , you get all the upgrades and comfort like a European car for much less.

Horrible customer service

The service department replaced the transmission in my car but the new one continued to slip. I was advised that the behavior was "normal" and that the transmission needed to "learn" my inputs. A few days later I returned to the dealer and they agreed that the new transmission was still slipping. I was advised that they believed that the CVT fluid that they put into the new transmission had been contaminated. They agreed to install a second new transmission and all is good. Elapsed time was 28 days.

Service was extraordinary. Steve is great.

Great customer service as always from Steve Russo

The staff at the dealership is great! Always courteous and so helpful. I don't live in Scottsdale any longer, but I still drive here for my services. Thanks for the loaner on my last service.

Same day service for most issues I’ve had with my car. This is my third Subaru that I have purchased from Autonation Subaru and it’s where I always have my car serviced.

I researched inventory availability for a specific Outback trim / color combination. Inventory throughout Phx area was limited. Scottsdale dealer had a matching car on order and due in a couple of weeks. They held the car for me and pre-arranged the deal in advance, agreeing on the price and an approximate value for my trade-in. The car arrived on schedule and there were no surprises on the terms of the deal. The trade-in value was adjusted a bit after the inspection, but the adjustments were reasonable for specific conditions noted when they actually saw the trade in car. I was very pleased with the sales process and the trade-in value allowance.

The care of the service representative was great, as he went for a drive with me to determine what the problem was and he had a good under standing of it.

I purchased my 2018 Forester at this dealership, and have returned here for every recommended service. The staff is friendly, and my service "Go-To Guy", Gary, is always prompt, professional, and helpful. I am grateful for the attention to detail, and the courteous service.

Exceptional experience at AutoNation of Subaru. No pressure, no hidden costs. Really felt like TJ and AutoNation were working with us and not trying to cheat us. No pressure when it came time to meet with financing either. Very happy customers!

I like the friendly salespeople there. Especially Myles. I took a test drive with him and he explained all of the new safety/convenience features. I then told him what I needed and he found the exact car at another dealership. He arranged a transfer of the car and I drove out with what I wanted. A sweet deal!

Dealership provided excellent service as usual. Car was cleaned.

Friendly, helpful, down to earth. No high pressure tactics here.

The service department did a very good job of responding to every customer?s concerns in a professional manner. Taking time to listen and responding to all questions. They seemed concerned and wanted to resolve any problems

The team at Autonation Subaru Scottsdale, Maria, and Matt did an incredible job working with us and getting us into our brand new forester! They rock and were so patient with us and our trade as well.

Great Service. They went above and beyond expectations.

Kendra was my service writer and she handled everything I asked and fast

Easy to make an appointment and great service. I was in and out in less than an hour

Assistant service manager Garry Gonce, always being a big help with all needs for my car. Garry has great technical knowledge about cars and never hesitate to answer on all of my questions. Also technician Chris always does a great job on my car and I am absolutely happy with the results.

Colton Lockhart was very pleasant to work with, very friendly and very knowledgeable .He made the whole process of buying a car easy.

I've had my 2020 Outback Touring for five days now and am extremely pleased with it. I've owned 5 Acuras (including a 2019 TLX A Spec I still have), BMWs, Saabs, many Hondas, and two Prius. While this is my first Subaru and it is only days old, I believe it will hold its own against any of those cars. Equally important, the sales rep who assisted me, Myles, was excellent. He patiently went through the car, its options, and kept me up-to-date while awaiting the truck to deliver it to the dealership. No pressure to buy or add-on items. I consider the agreed upon price to be a very fair deal and appreciate the fact that everyone at the dealership was wearing masks during this time of Covid19.

the service department is overwhelmed, understaffed, and not honest about their availability to service vehicles.

Myles was incredible in getting me into my new outback. He and the finance team had me in and out with no hassles. Fantastic experience!!

Excellent customer service from Steven Russo at the FLW Blvd location. Helped me when I really needed it! Thanks, Steven!

Gary Gonce does a great job for customers as a Service Advisor. Thank you.

The only thing I regret is not having purchased my WRX here. From the top manager to the support staff this dealership is customer service oriented, and honest. I'll be coming back here whenever I'm purchasing another vehicle. This dealership is exactly the opposite of Peoria Subaru/Moore Chrysler, where they give you false promises low service level even in something basic as an oil change; when you call them out on their BS Amanda at 'Customer Service" will tell you "I'm sorry our hands are tied such and such vehicles do not qualify for the promises we made" and more nonsense like that. AUTONATION Scottsdale is a great dealership, my daughter's car was purchased here I; recommend i AutoNation to all.

Service department is very organized and top-notch in terms of customer care. And, when I finally went to sell my Outback to them, it was handled very professionally - and I got a terrific price, well above blue book.

Great service and communication. Dwight was my mechanic and he was incredibly thorough. Thank you so much!

After a dreadful experience at Camelback Subaru, I drove up to AutoNation the following morning. They fixed my AC promptly and I was treated with courtesy and respect and found the short wait very comfortable on their nice cushy sofa with my book. Take my advice . Go to AutoNation even if it is off your beaten path.

Buying a new car was a very easy and pleasant experience. Everyone was very helpful and friendly. I appreciated the excellent service.

The sales associate was honest, knowledgeable and a good listener. He did not try to sell me anything I did not want or need. There was not a blue Forester on the lot, so he worked to get one delivered the next day and was happy to go the ' extra mile'.

Ryan was very attentive and did a great job. Darcie also did well.

Brought our 2019 Suburu Outback in for recall repairs on the fuel pump. As they told me on the phone when I scheduled it would be about something less than two hours and Mike who handled my service lived up to it. When I came back from a walk the car was sitting outside and Mike was just doing the paperwork. He mentioned he rolled the windows down partially because there was a smell of gas in the car , because they actually do the replacement from inside the car. It had a very strong smell of gas and still does a day later. I am not sure about the replacement fuel pump, but I know I came in with a little under a full tank and drove 13 miles home and have a 1/2 full tank. Something is amiss.

After 3 years, from purchase, AutoNation Subaru on Northsight, continues to be undeniably, the most helpful and thorough dealership I’ve ever worked with.

Great service/maintenance work at Autonation Subaru of Scottsdale. The drop-off is convenient and the scheduled maintenance was done in a timely manner as I waited in the showroom/lounge area for my car. They used disposable seat covers and mats while using masks to perform their work. The synthetic oil change, fluids checks, tire rotation, and car wash was done in a reasonable amount of time and returned to me as spotless as new.

I can always count on Gary to take care of my car the minute I walk the urge door. The service department goes above and beyond. I?ve never had a bad experience with Auto Nation Subaru.

I bring my car here because Gary Gonce has taken the very best care of my car! He is skilled, trustworthy, and kind.

Gary in service at Autonation Subaru is the best. He has always been great to work with, and has really helped us keep our Subarus on the road. With 225K on our forester, and over 150K on our outback we still feel confident in driving these cars anywhere.

TJ, salesmen was nice and professional. All of the front office personnel was friendly. I don?t care for the guy that trying to sell us additional warranty: Scott, he is very demanding. Spending 4 hours for them to do the paperwork was not expected. Giving Scott $20,000 deposit and didn?t get to take the car home, until we have to bring our trade in.

Tech advisor Garry Gonce is very knowledgeable and supportive as always.

Cordial, knowledgeable, prompt, caring, communicative

Raymond Trzaskos was my Sales Consultant. He answered all my questions clearly and explained the many features of the Subaru Forester in an understandable manner. He should be doing instructional videos! Darcey Moore helped me fill out my leasing documents and thoroughly explained the various options. It was a very busy day for her, and she didn't rush me at all.

They go the extra mile to make sure you are happy with your purchase or your repairs

This dealership goes the extra mile to make sure you are satisfied with your purchase and repairs. I would definitely recommend them to everyone

Excellent experience with a great sales person. Myles Brown was not only very knowledgeable about the vehicle we were looking for but very friendly and professional. Ask for Myles if you are looking to buy at AutoNation Subaru.

En micaso compre un carro y me asalido muy malo

They provide great service. I always feel really cared for. Steven even brought a chair outside so I could practice social distancing!

We brought our 2015 Forester into Scottsdale AutoNation for recall work and a windshield washer issue. We dealt with Steven Russo. He kept us advised and the work was done before promised. The job was done right and for a good price. We bought the car, and always have it serviced, at AutoNation Scottsdale, and have been happy with the dealership.

Easy fast courteous efficient SUCCESSFUL timely couldn?t of been better.

They give me very fair value for trade-in, easy transaction. Sale manager made every effort to make the deal work.

I'm a USAA member and choose to use their car buying program...Out of the three dealerships that reached out to me, AutoNation of Scottsdale was $1300 less then the other dealerships. My sale person was Colton Lockhart, and I was impressed with his knowledge of the vehicle. Colton was straight forward and a absolute pleasure to work with. They will be my first stop the next time I buy a car.

Outstanding very satisfied. Steve Russo was very helpful and professuonal

I loved getting my care from Autonation Subaru just because they were willing to talk and help me out to get the best deal possible!

I had taken my car to another Subaru dealer with a complaint about the seat motor fan noise, which had gotten quite loud when the car was a few months old. The other dealer told me the noise was normal. Autonation listened to the motors and then replaced the fans in both seats. Much quieter! I received three recall notices from Subaru. I called Subaru Superstore of Chandler. They said the service department would call me back. I waited two days. No call back. I called them again and was told they had to order parts and would call me when the parts were in. Two weeks later I called Subaru Customer Service. The rep I talked to said there was no back order on parts that she could see. She called Superstore and was told they were waiting for parts. She then called AutoNation. She connected me to a service rep there. The rep said they had all the parts and set up an appointment at my earliest convenience. All the recalls are now taken care of. It's been three weeks, and still no call back from Superstore. I bought my Subaru at AutoNation because they came in at $5,5000 out-the-door price under what a dealer in Tucson wanted to charge me for the exact same car with the same options. I was going to switch service to Chandler because they are closer to me, but I'm not switching anymore. I'm highly satisfied. Their facility is small and the waiting area not as comfortable as some (Precision Toyota in Tucson is #1 for waiting areas I've used), but the place is friendly and professional and they get things done right.

Superior! Always professional, efficient, thorough, friendly and accurate!!!

I arrived to find not only good coffee, but donuts and fruit, apples, bananas. Nice touch! I was there for my second Takata airbag recall. It took around three hours. Some minor damage happened to the dashboard, so they ordered a new one, which they will also install, and they kindly added in my scheduled oil change at no charge. Mike Harris is great to work with. After several unsatisfactory visits to Camelback Subaru, I was happy to discover far better service at Scottsdale AutoNation and will be taking my Subaru there from now on.

T Buying process was complicated because it wasn?t clear until the check in what discount can be applied. At the end the price turned out OK. When I checked the car out, I immediately noticed some rattling sound in the rear suspension. The young mechanic left on duty at the end of day quickly diagnosed the problem and found someone to fix it in a few minutes.

Like the no pressure sales approach and very knowledgeable sales associate

Our 2019 Subaru Outback is our first car purchase(my wife and I). The buying process was painless and we just got our first oil change which was seamless and quick as well. Would recommend 10/10 to anyone looking to buy a Subbie.

Purached a Jeep for my wife and the process was smooth and easy. https://youtu.be/Le9qsYej7Eo

I was pleased on how smoothly and non pushy the sales staff was and would have given a 5 star review except for the financing department. I bought a 2016 Subaru crosstrek with no issues, and sat down to sign all the papers, which I had to wait almost and hour before actually getting to sign the financing papers, with Scott. He was very pushy on trying to up sale upgraded polices to protect my car, which would have been great to have but I was already at my budget’s max. He was very defensive when I was starting to get angry at his pushiness for the coverages. I did end up purchasing the bumper to bumper coverage and signed a contract that stated I would have a 4.99% financing at 75 months. That put my payment barely affordable. After two days I received a phone call from Scott saying that my financing, which I signed a contract for, was not approved because the bank wouldn’t do 75 month financing. He said I could either try to get approved with someone else that lived with me to have a small bank do the 75 month financing or pay an additional $11 for 72 month financing. Unfortunately, I already knew I would not get the same interest rate if I used my wife’s credit so I had no choice but to pay $11 more for 72 financing. I then had to drive back down to the dealership with my dad who was co-signing, my 1 year old and 3 year old. It wouldn’t have been that bad had the dealership not been an hour from my house. When re signing the contract Scott had me sign a sheet that said that this was a mutual decision to revise the financing, which it wasn’t, but I had no other choice if I wanted the car and to not to lose my money that I had already paid them. I feel like the dealership took advantage of the situation. They pre approved me before buying the car and I also signed a binding contract with the same numbers I was pre approved for. I am not sure of the inter-workings of financing but I feel like they either dropped the ball big time or they are just a deceitful company that will get a sale at whatever cost. I can guarantee that I will not be recommending this dealer or be purchasing a future car from this dealership.

I always get great service at this dealership. Easy online appointments. Always get my vehicle in at the time I was assigned. I like that I see the same staff there time after time. Plus free car wash , coffee, and donuts\fruit while I wait!