Recent Reviews from AutoNation Subaru Scottsdale

Short version: DO NOT GIVE YOUR BUSINESS TO AUTONATION SUBARU SCOTTSDALE. Long version: Last year I went to buy a vehicle from them, 100% ready to purchase that day. I called prior to going in, confirmed availability of the car they had advertised online, and arrived about 40 minutes later. Drove the car and let the salesperson know I was ready to move forward. I was on the phone with my lender when I noticed a porter moved the vehicle and slapped a "sold" sign on the window. I tracked down my salesperson and found out that someone else had taken a deposit on the car the night prior and they screwed up by apparently not telling anyone (including me), so the car was essentially sold the whole time. Being that I was already there, I was willing to give them another chance when their manager put together another offer to "make up" for their oversight, but the car itself was at another dealership and they'd need to acquire it first. I know dealerships trade inventory from time to time, but I was running out of patience and the offer was mediocre at best. Next day I went to the location that actually had the car and got a substantially better deal and drove home in my new car. Fast forward to a year later, I have the car listed for sale online and get an email which states "We are over paying right now for pre-owned vehicles" and they'd like to make me a cash offer for my vehicle. Against my better judgement I agree to let them put together an offer on my car (less than a year old, extremely low mileage, mint condition, will easily qualify for CPO), which ends up not only being LESS THAN the LOWEST value on KBB's spectrum, but also $2500 less than a local dealership offered me for it just a few days prior... Bottom line, if you want to be low-balled on your trade worse than any other dealership in the valley, waste your time dealing with rude and incompetent people, AND pay more for your Subaru than you should, this is the place for you! If you actually want a good deal, don't even bother giving these clowns a minute of your day, they'll just waste it.

Darb Zilla May 2, 2018

We stopped in one day to find an SUV that we have been looking for. It was just traded in, so they were cleaning it up. We came back later that evening and took it for a spin. We decided to sleep on it as the bank wanted a certain amount down. A couple days later, we decided we'd like to take the dealership up on the deal. We informed them we would be coming in to sign the papers the next day at 6pm. Upon showing up, they had it nicely detailed awaiting us. We had to wait an hour to get into finance as they were working other deals for customers. We told finance before we signed paperwork how much we were told we had to put down. They then brought our deal out to us with an altered down payment (which was cheaper than what we were told before) even though we told them when we arrived what we were told. We then ok'd the deal they had put out for us. We paid the altered (cheaper) down payment and we went on our way. Driving the car for a few days, we found a couple issues with the vehicle. AutoNation gives a complimentary 5 day warranty and you can turn it in with no questions asked with a full refund. I made an appointment to drop it off to have things looked at. I received a phone call that afternoon saying they weren't going to fix any issues on the car as it was sold about 2k under the cars book value with the known issues it had. The rotors were warped and unsafe. We were told they shouldn't have left the car leave the lot in that condition from the sales manager, yet they didn't want to fix the issue. Also, come to find out they weren't going to give me the keys back until I paid them the rest of what was owed to the bank in the original deal. Well, we reassured finance TWICE the night we picked up the car about what we were told the bank came back with and they didn't listen. We had asked to speak with the GM of AutoNation about our troubles and we were told that he already knew about the situation and it would do us no good to talk to him. So, AutoNation wanted us to pay an addition $700 to the $2,500 we had already put down on the vehicle. They put me in a loaner for the evening and I was going to let them know what I wanted to do the next day. After them dicking us around with all of the crap, I was fed up and just told them I didn't want the vehicle. Come to find out, they re-listed the vehicle for hundreds less than what they gave me on the deal. What a bunch of BS. I will never be back to an AutoNation. Watch out and make sure you go through EVERY detail thoroughly!

Travis Lee Deephouse Jan 21, 2018

Called for an appointment. Live here 6 months of the year, so my cell is long distance. Mentioned to the receptionist I was speaking with, that I would shop while car was being fixed. She started telling me that they can't phone me because they don't have a long distance plan?? And my number is long distance! I told her I would be calling them for a pick up, so it was ok. Found that very strange though. Garry in Service was amazing. So helpful, knowledgeable and listened to everything I said. Very impressed!! When I called for pickup to Garry's direct line, he wasn't available. Tried calling the main number on business card 5 times and it would not go through. Finally googled and got another number. Same receptionist answered and was all confused again. Told her I walked over and needed a pick up. She said ok, they'll pick you up where they dropped you off - again I said I walked!! It was a confusing conversation. The driver who picked me up was super nice and helpful. I had done a big Costco shop and even though there were employees to help load, this gentleman was right in there helping too. When I got back to dealer, again Garry took me through everything! Explained things, made recommendations, etc. So Good!! When I went to pay the bill with the same receptionist, I explained that their main number wasn't working. She basically didn't believe me, so I dialled it again from my cell phone (calling long distance haha). Showed her the number on my phone and the message it was saying. She got annoyed and told me fine, I will tell my Director? when he gets back from vacation! Director? Would you not contact your manager, or try calling the phone company, try to problem solve it yourself? I would think you would want your main phone number to your business operating at all times?? This lady is a weak link in the system. With all the other awesome employees they have there, I would think they could find someone a little more competent and pleasant as the receptionist. She's the last person you deal with while you pay your bill. Not a great last or first impression. So other than her...my experience was great!!

Bobbi Sandkuhl Nov 16, 2017

I bought a 2016 Subaru Crosstrek in April or May of 2016 because my husband did all the research and found that the Crosstrek had the best reviews and uses for our lifestyle. We are a Toyota family and have been for 32 years but because of the reviews we decided to make a change. I have to say I am NOT happy at ALL with my Crosstrek. When I purchased the vehicle I told them I live in Yuma and really don't want to have to take it to Phx everytime it needs service and Mr. Minick said Oh no problem you can take it to a dealer in Yuma. I said can you get me a list of places I can go and let me know the process in which I need to take to do that. He never got back to me I felt like he got the sale and now I meant nothing. We have run out of gas 5 times total and 3 times were not near home so I have had to get it towed to a nearby dealer or had them bring us gas of which was covered by Subaru. I was scolded the first time by service at Subaru in Peoria saying that I should NEVER let my tank go below a quarter of a tank. I am not 2 years old and I have a dad. My tank said half full and the miles to empty said 70 miles to empty when I ran out of gas in the middle of the desert. I have had it at the dealer 4 to 5 times (not sure exactly how many times) to have them check my computer, gas tank etc. It hasn't given me trouble since the last visit but I have to add as a woman who drives a ton I don't feel safe driving long distances where there isn't facilities close by because I can't trust my car to NOT run out of gas. We bought the Crosstrek because we camp and go off road a lot and I don't feel comfortable using it in the back country because I can't trust it. We did visit Autonation subaru for an oil change and for them to check the computer once again because when I would look at the Miles to empty screen and it would say 203 then a second later it would say 60 then a minute or 2 later it would say 300, in August. When I went to pick up the car the cashier said that will be $500 and some change and I said NO I brought it in for just an oil change of which was included in my warranty and for them to look at my computer. She said "well they did the 30,000 mile check up and it costs $500. She was rude and acted bothered when I said I didn't ask for that nor was I notified about any cost the day I dropped the vehicle off. It put me in an awkward situation of which I don't appreciate. Over all my experience with Autonation and my crosstrek have been negative:( I think I better stick to Toyota! My Crosstrek was an expensive investment to NOT be able to trust it:( Very Dissatisfied, Christy

Christy Cradic Oct 17, 2017

I have purchased several vehicles from this dealership over the years from the previous manager Mike Dryden. I’ve always had a great experience with Autonation so much that this makes the 3rd vehicle I’ve purchased from them. Well all that’s changed with the new GM of this dealership. I purchased a Lexus GS350 two and a half months ago from a sales person by the name of Hailey. After a few days of driving the car I noticed a noise coming from the motor. I called Hailey several times and sent her multiple texts asking that she call me back. After several attempts I finally got in touch with her and explained to her that the car I purchased had a slight knock coming from the motor. She said she would have the GM Mike call me back (not the same Mike that previously managed the dealership). After a another week goes by I start trying to reach Hailey again, leaving her messages and texts. We’re now about 3 weeks into the process. Once again I finally get a returned call and she tells me again she would have Mike the new GM reach out. Well guess what.. mike never calls for the 3rd time of Hailey telling me that he would. Fast forward a few weeks later and I’m driving my car which I have for 2 months now and the knocking noise gets really loud. I pull over, have the car towed to Lexus to find out the problem. Lexus confirms my worst fears. The motor in the car has failed and it’s going to be 11k to replace it. I call the autonation dealership and ask to speak to Mike directly. Of course, Mike isn’t available and I’m told he will call me back. The next day I received a call from Mike and explain to him what has happend to my car. Mike tells me that I bought the car as is and there’s nothing he can do or help me with. I explain to him that I’ve been leaving messages for him for the past month and a half with no returned call. He’s not sympathetic to my situation at all and repeats himself Saying there’s nothing he’s going to help me with and nothing he will do to help, then hung up on me. I wasn’t looking for mike to offer me a new car but it would have been nice to have a manager sympathetic to my situation and offer any type of solution. Im a single father raising two kids and I purchased this car for 2 reasons. 1. It’s a Lexus under 100 thousand miles and they are known for dependability. 2. I had such a great experience with this dealership with the last 2 cars I purchased. I’ve never been so disappointed after purchasing a vehicle. I have a $15,000 dollar car that needs a new motor and no help from AutoNation. I will never purchased another car from AutoNation and I will tell everyone who will listen about how terrible my experience has been.

Jerrod Sneed Oct 2, 2017

This is my fourth Subaru. they are rock solid safe cars. Three of those Subies were when I lived in Delaware. The second one was a 2004 WRX Sport Wagon in Rally Blue. Driving a WRX, with that amazing all-wheel drive, in the snow is about the most fun you can have with your clothes on. Traded the WRX on a 2008 Impreza i 5-door when the miles got high. Good car, but not a WRX. Retired, moved here and found I could afford to indulge myself with a couple of gotta have cars. Bought a 2013 Mini Cooper Clubman S (automatic) and a 2013 Honda Civic Si (6-speed), but I always regretted letting that WRX go. Recently noticed the manufacturers lease offer on the base 2018 WRX and decided to check it out. Checked the area Subaru inventories and saw that AutoNation had one in Lapis Blue Metallic. Went there this past Tuesday and had a very pleasant afternoon doing the deal. Bo and Mike were personable and knew the WRX inside and out. I can't remember how many times I have encountered car sales people who know nothing about the cars they sell and Mike didn't laugh at me when I stalled out a few times on the test drive. The clutch takes up quicker than the Honda and you have to have the revs up. Dealing with Sophia in finance was also a pleasure. She explained the add-on and their benefits, but there was no pressure to buy them. I was concerned I wouldn't get a high enough offer for the Si, but the offer was in the range for the year, low miles and excellent condition of the Si. It allowed me to pay off the Honda and covered a third of the down payment for the lease. My lease payments are considerably lower than the monthly payments for the Honda. Bo sat with me in the car and explained all the controls. He even linked my phone and down loaded my contacts for me. The guy who evaluated the Honda even gave me a new WRX hat and thanked me for my service. He noticed my decals on the back window. I don't recall his name, but he is a navy vet and I thank him for his service also. So, it was an excellent experience at AutoNation Scottsdale and I am back in a WRX. I am a happy boy. People love the car and color and drivers pull over to let me through. Well, not really, but they should.

Tom Drake Sep 1, 2017

How Ice, made my Dreams Come True! Few weeks ago my girlfriend and I, decide to take a trip to Maryland in our brand new WRX. Sadly we hit a patch of ice and it would forever change our lives. The car I had for only two months, and spent countless hours on, and so much money. Is not totaled and will be forever out of our life. The insurance was covering the accident, but none of the aftermarket work or parts I have put into the car. So now I had to start all over, and spend more money on a new car. My previous car salesmen stayed friends with me after the purchase of the WRX, heard about our accident, called to make sure we were ok. He worked as hard as he could to get me in another car ASAP and even drove out of the city limits to pick up a car he thought I would love. I went down to “ the previous dealer” and it just wasn’t going my way. It looked like I wasn’t going to be getting into an STi, which I wanted to since I spent all this time making my WRX into a STi. They did say they can get me into a car I was in previously, but I didn’t want to start from scratch again. I then remember a message I got from someone in my car club on Facebook (Simply Subie Arizona) that he can beat any deal out there. So I sent Andrew Tackett a message and we set up a time and I found myself at AutoNation Subaru in Scottsdale. I got there and he was wrapping up with the previous customer, and normally I have no patience, and I already saw the car that he brought out front for me. So I knew he thought of me, he just wasn’t ready yet. So I asked if anyone else can help me, then Mike Minick walked up to me and instantly recognized me and said you're just here to see the STi right, come to find out that he is also a member of SSAZ. I was so new to the group, I only knew a few people. He even mentioned how sorry he was about losing my car and joked about adding all my stuff to the STi. Which was my plan all along and just showed me that I wasn’t just a Paycheck to them, but was a person. Since I already knew everything about the WRX, I just wanted to know the difference from the WRX to the STi. Mike walked around the car and showed me everything. He was showing me a Pre-owned car that looked brand new and the only damage I can see or find was a scratch on the rear bumper. The previous owner even left the plastic on the radio. So to me I was just buying a slightly new car. It had less miles on the car then my WRX. I test drove the car and instantly feel in love. I had my girlfriend and son with me, so I let them walk around the car and see it. My son was so excited about the trunk wing, and this time, my girlfriend was there to see everything and all the options. She loved the car from first glance, she saw it before me as we pulled in. She said it was perfect and was customized to just me. Then we opened the door and she saw the interior, I can see her eyes just sparkle. I had a feeling we found our car. Next part is what everyone fears, the negotiations and back and forth. But it went simple, the car was already marked 3k off what the mark was asking for, which I thought was a steal. I did do some haggling, and got the price into a range I felt comfortable with. So for $8 more dollars a month compared to my last car. I had a STi…..SOLD! They even agreed to fix a dent we later found on the rocker, install my previous exhaust, and add some tint on the windshield. They went above and beyond what I expected. Andrew even threw in some shirts and an cargo net for our car. The process took maybe 5hrs. I couldn’t believe it, no hassle, no fussing around. I could tell they really did try to make sure I got into this car. A car I was drooling over since I was 15, I’m 33 now. I was next brought into the Hotbox I call it, the additional sales part and final signatures. I sat down with Anglee Brown and we began the add-ons part. I wanted extend warranties on my last car…but I couldn’t afford it I was told by the banks. So I let her know what happened last time, and she looked at me and said hold on. She found a way to lower my monthly interest and payment, I mean what else could you ask for! We went over every option that was available and things I would want, she never once made me feel like I had to have it. I ended up getting everything I want and got an additional 5 service (Oil Changes for free). I ended up getting the car of my dreams, a car I wanted 2 months ago, the car I thought I was getting into a week ago…for $33 more a month then my last car payment. I left the dealer with so much joy and smiles. I had my family with me and they all made sure we were happy the entire time. As I was driving off the lot, it hadn’t hit me yet. But pulling into the restaurant to celebrate, I heard the car “RUMBLE” and I just broke down into tears….I owned a STi!!! Thank you AutoNation Subaru, Mike, Andrew, Anglee, and anyone else there that made our purchase perfect! Proud Owner of a Fully Loaded, 2016 Black Subaru WRX STi Steven Russo DeadPool is Back!!

Steven Russo Nov 15, 2016

Horrible experience there. I feel very insecure when sitting there and trying to buy a car from them. But for general car purchase, people feel uncomfortable because you never know in which part you will be ripped off and be cheated. So I totally understand that. But the point is after I bought the car, their follow-up service is terrible. Oh let me change the words: no follow-up!! No phone calls, no surveys, nothing! Personally I don't want to deal with them about anything after I buy the car. But there are two things that they didn't get them done when I was buying the car on the same day. First of all, they could not give me the second car key because they do not have it (by the way, I could not understand why the second key is not there because the manufacture should automatically deliver two keys at the dealership). So the dealer told me it would take them three days to request the key from the manufacturer and he will call me after that and then I could come in to pick it up. One week passed, no calls!!! I called back, cannot reach out the person first. Second try, he picked, and I asked about the key. He seemed totally forgot about this issue. And he contacted the service department to check if the key was there. And he got back to me saying oh yeah, the key was there. But he said oh I didn't know why the person (I didn't know which person he was referring to)...didn't call me. Anyways, many excuses!!! And I said ok then I am gonna come and grab it. He said ok. But after that, he called me again saying that key has not been programmed yet, and I need to come in and wait there until the key is programmed. The whole situation seemed to me that their service was so unprepared and did not pay attention on customers. Another thing is about my plate. I told them I wanted to keep my old plate and they agreed to transfer that to my new car. And I signed the sheet for letting them transfer my old plate. They even scrolled my old plate on my new car before sticking the temporary one on it. Then guess what happened? I got a new plate from DMV a couple of weeks later. I called the dealer agent. He said it is the responsibility of finance manager. And he transferred for me. Another guy picked up the phone, and then saying oh the finance manager was not in and asked me I should go to DMV by myself to figure this out. It was not their business to do that...Which is totally irresponsible especially I signed the paper with them. But they are not capable of doing this job just because the finance manager FORGOT about this. How could you FORGET about this? It's your JOB!

Chloe Zhang Jul 18, 2015

So after looking for a couple of weeks visiting dealerships and test driving different types of SUV, it was like a breath of fresh air to go to AutoNation Scottsdale Subaru and work with our sales person, Chris T. We contacted Chris, by phone, prior to going out there, regarding their Sat. newspaper Ad for a 2014 Subaru Forester. (Plus, Yelp showed 5 star service while the other Subaru places were less than stellar.) But prior to going out there, we made a stop at a Jeep dealership on Bell Road and the freeway and test drove the Laredo 4x4. It was very nice and came very close to purchasing it right then and there. But we wanted to make sure that was really the best choice for us. So, before completely committing to that Jeep, we took a drive out to see Chris at AutoNation Scottsdale Subaru. From the moment Chris introduced himself to us, we could tell he was different from all the other sales people we have dealt with in the past weeks. He didn't come across as someone out to get us. No fast talking, no weird or off-the-wall statements. Just a calm man who knows his product, knows how to deal with people, and honest. YES, I said the H word. HONEST. After our test drive with Forester 2014, we told him of our Jeep test driving experience prior to seeing him, and told him of our dilemma trying to decide which one to buy. He could have easily bad-mouthed the competition, but he shocked us by saying, that the Jeep was a really good well-made vehicle and that we won't go wrong buying either Jeep or the Subaru. (OMG it was like a scene for Miracle on 34th St.) Talk about goodwill, Chris has that and more. Needless to say, we stayed around a little longer and looked at the 2015 Subaru Forester and purchased it right then and there. I have been driving it for a week and 2 days now, and I fall more in-love with this vehicle every time I drive it. Best safely pick, great gas mileage, my insurance was even lower because of its safely rating, great color( Jasmine Green), beautiful inside and out. No more dilemma.... The 2015 Subaru Forester was the right car for me. And Chris was the ABSOLUTE best person to with. I highly recommend Chris T and the Forester Subaru the next time you need to purchase a vehicle.

clasko Jul 28, 2014

Since I bought my used car here I have absolutely hated having to deal with all the people who work here, except one person. I was pressured so heavily into buying an extended warranty that the guy who tried to get me to buy it gave me attitude and said I was making a huge mistake. It's been 39 days since I purchased my car, and my warranty is still not even activated. I've called the dealer, warranty department, and still nothing has been resolved. I even went into my Berge Mazda dealership after I was told it was activated from a previous call, and Berge Mazda told me that they didn't see an active policy under my name. So now the parts that shouldn't have been broken in the first place need to be put on hold even longer while the hard to reach people at Autonation Subaru figure out what the hell they are doing. I guess if you go into this dealership just looking for any old place to buy a car, you could manage, but do not expect them to follow up with any verbal promise, service, or anything else because they simply don't care after they make the sale. I was promised free window tint as well as $400 towards some suspension parts. They messed up on my windows the first time around and it took them a week of back and forth calls to get them to fix it. By then they were fed up with me and already giving me the passive aggressive attitude that made me feel like a burden. All I wanted was a decent tint job, and even the sales manager said that the tint job was the "worst he had seen in his 20 years of working here." As for the suspension parts, I haven't been able to contact or even get a call back from anybody at this place because they simply are too busy to live up to their promise. With 1 day off a week, good luck trying to contact the sales manager, Michael. You can leave messages and what not, with false promises of him calling you back, but hours will go by with no calls. Then you have to wait another week until you get that day off again. 6 weeks of this was long enough for me...

Brandon Dec 3, 2013

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