13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Subaru Scottsdale Difference

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Recent Reviews from AutoNation Subaru Scottsdale

Back in early May, my prized '02 Tundra was totalled. She had 245K miles on her. My wife was driving. While all that really mattered, was that she was alive and in one piece, the news of my truck was still very upsetting. While waiting for my settlement, I got busy looking for a replacement vehicle. Preferably, a Japanese truck. Initially, I was looking to downsize, as I felt I really didn't need a full sized truck, anymore. In fact, I came very close to purchasing a Nissan Frontier Nismo. I had even seen a few Tundras in good condition. Many of which, were slightly over priced. The same day I put a deposit on the Frontier, I happened to be looking through listings, and new one popped up. A jade green '02 Tundra TRD, but 172K miles. The price was right about where it should've been. I immediately sent an email through Farmer's Truecar to the dealer, which happened to be AutoNation Subaru in Scottsdale. The Web Sales Associate, Maria responded the following Monday morning, and I went to see the truck that day. She was very friendly and professional, even sympathetic toward my situation. She was extremely helpful. She recommended signing the paperwork to get the ball rolling, as the truck hadn't even been inspected, yet, so I couldn't do much more than listen to the engine. It sounded excellent. Maria then turned me over to Darcy, their Financing Director. I'll use the same 4 words. Friendly, professional, sympathetic, and again, extremely helpful. This is where I signed the paperwork for the proposed loan, and she told me she would have the truck expedited through their processes, so I could test drive it, then make my decision. The following Friday, I test drove the truck with Maria, then it was back to Darcy's office, where she had found a loan with an even better interest rate than initially planned. Everything about the truck was disclosed, and all safety issues with it were resolved by their mechanics. Amazing! I drove my green Tundra home that day. As it was so expedited, they didn't have a chance to replace the cracked windshield before I drove it home. That was taken care of last week. Huge thanks to Maria, Darcy, and their team of mechanics at AutoNation Subaru in Scottsdale for taking care of me as well as they did, without being pushy, as so many people in car sales are. I was very impressed. Also, thanks to AutoNation Subaru in Phoenix for being understanding about returning my deposit, once I settled on the Tundra in Scottsdale. Maria and Darcy, you two were awesome. Thanks, again.

Damon Ahrens Jun 23, 2021

Bait and Switch, very dishonest or at the least, terrible mistakes made to the tune of a $2000 snuck in. (They changed the warranty price and added a 'clear bra' which he NEVER ordered and NEVER received) and never said word one, NOR did they give him a copy of the receipt, they made it sound like it was for the financing company and he already had his contract. They refuse to fix this. My husband and son went down to Auto Nation on Northsight to get his first car. They settled on a price and interest rate. They negotiated the price of the warranty to $2400. So he gave the down-payment, signed the contract, and went home with the car. Several days later he was told he had to come back because the interest rate had gone up. My husband and I were trying to let him do this himself, but that made me angry, so I called Jody Sedillo with my son on the line. He said they had no control over the interest rate, and there was nothing he could do. We could either bring back the car or sign for the higher interest. Because my son was planning to pay it down quickly, he decided he still wanted the car. He and another person went down and they signed for the new interest rate and thought that was it. Driving home after work his car engine started on fire shortly after he bought it, they kept the car for weeks. It needed a new engine (now I wonder what he got). He checked with the people he made his payments with because they were applying his extra payments forward vs. to the principal (also awful trying to get ahold of those people). We've lived in Scottsdale, I am native, and still own a home there and Carefree area. We've heard of bad dealers, but this kind of behavior is outright criminal. They have not returned phone calls and when we did talk to them, the attitude is 'shrug my shoulders' and 'we can't help you'. We have filed a complaint with the Better Business bureau. Do NOT let your child be taken advantage of. A couple thousand may not be worth your time, but it is the principal of the thing.

Redeeming Moments Apr 28, 2021

Bait and Switch, very dishonest or at the least, terrible mistakes made to the tune of a $2000 snuck in. (They changed the warranty price and added a 'clear bra' which he NEVER ordered and NEVER received) and never said word one, NOR did they give him a copy of the receipt, they made it sound like it was for the financing company and he already had his contract. My husband and son went down to Auto Nation on Northsight to get his first car. They settled on a price and interest rate. They negotiated the price of the warranty to $2400. So he gave the down-payment, signed the contract, and went home with the car. Several days later he was told he had to come back because the interest rate had gone up. My husband and I were trying to let him do this himself, but that made me angry, so I called Jody Sedillo with my son on the line. He said they had no control over the interest rate, and there was nothing he could do. We could either bring back the car or sign for the higher interest. Because my son was planning to pay it down quickly, he decided he still wanted the car. He and another person went down and they signed for the new interest rate and thought that was it. Driving home after work his car engine started on fire shortly after he bought it, they kept the car for weeks. It needed a new engine (now I wonder what he got). He checked with the people he made his payments with because they were applying his extra payments forward vs. to the principal (also awful trying to get ahold of those people). We've lived in Scottsdale, I am native, and still own a home there and Carefree area. We've heard of bad dealers, but this kind of behavior is outright criminal. They have not returned phone calls and when we did talk to them, the attitude is 'shrug my shoulders' and 'we can't help you'. We have filed a complaint with the Better Business bureau. Do NOT let your child be taken advantage of. A couple thousand may not be worth your time, but it is the principal of the thing.

Holly Held Apr 28, 2021

We were dreading the idea of having to buy a new car. Knowing we would be held hostage in a dealership for 6 hours with a restless 6 and 8 year old is NOT our idea of how to spend our day off. We sipped our coffee at home and started perusing some car sales websites and finally narrowed our sights on Subaru. Didn't take very long to decide which model fit our needs and which dealerships, within a short distance, had the ones we liked. I typed in my email and phone and within the hour, Phillip from AutoNation Subaru in Scottdale called me. I shared our recent debacle with AutoNation Ford, which left a very bad taste and sealed the deal on NEVER giving them our business again. Needless to say I was incredibly apprehensive about using ANY AutoNation dealer ever again. I also shared what we had been quoted for our trade in via Carmax and Carvana (assuming any AutoNation dealer wouldn't even consider giving us that much) and that there would be no way we could make it into a dealership until the following weekend...maybe. To my surprise, Phillip offered to bring the car we liked to our home so we could test drive it! My husband and I took turns watching kids and test driving an Ocean Blue Impreza Sport. It was love at first turn. As this was late on a Sunday, we let Phillip know we might be able to make it to the dealership that Thursday if we skipped karate lessons that night. Within an hour after he left, he called to say he would be able to conduct the entire deal by phone and email so we wouldn't have to step one foot inside the dealership! Since it was late on Sunday and the Finance person wouldn't be able to get things finished, I completed the online credit check application which they agreed to review first thing in the morning. By Monday morning, they called with the completed offer for the trade-in and the financing terms we wanted. With some final calls and emails (docusign) back and forth, we took delivery of our new car on Monday afternoon... and yes, once again Phillip brought her to us all washed and ready to go. We are grateful for Phillip in Sales and Darcey in Finance for helping us through THE BEST car buying experience we have ever had. Thank you again! You clearly have a general manager that cares about her customers. 😊

Genie Johnson Apr 10, 2021

As I walked along dealership row in Scottsdale, AZ my expectation was to explore and not buy today. A large Chevy dealer next door treated me as most would expect, pushy, trial close after trial close, in my face and not answering my questions which just frustrated me. No thanks so I walked away thinking sales training for these people is needed. Maybe you can relate. As I walked to a large AutoNation Ford dealer the salesman tried to find a car based on my requirements. With no success, I stared walking to AutoNation Subaru, Scottsdale as I already knew I wanted to check out the CrossTrek from online video advertisement I saw the day before. Surprisingly Ford salesman offered to walk me over stating he previously worked there. He showed me a 2019 CrossTrek with many scratches and blemishes. I was disappointed with appearance of car as previous owner did not care well enough for it. As I searched online at Carvana and others I found lower priced, lower mileage better looking CrossTreks and the Ford salesman simply could not tell me why I should buy AutoNation's 2019 CrossTrek. Ford salesman irritated me further by having his sales manager prepare 8% APR loan figures when I had already showed him my credit union was offering me 3% as my Credit Score was Excellent. He kept defending his interest rate which just made me tell him "I owe it to myself to look at a NEW 2021 Subaru CrossTrek" since the pricing on website he showed me was just a few dollars more. I asked him why wouldn't I buy a NEW car with 2 more years warranty and zero miles without the blemishes? He couldn't answer me. So as I walked out he brought his Ford sales manager over to me outside to hear it for himself. Was such a disappointment and waste of my time to reiterate self as now a few hours had past. The Ford salesman walked me over to AutoNation Subaru and spoke with their #1 salesman in private and handed me over to him. I was told the Ford salesman would be rewarded if I bought from Subaru. The only part I liked of what experienced from Ford salesman was that he tried to find me a car, was not pushy and did a hand-off to Subaru salesman. As I reflect back, I should have stared with Subaru Scottsdale and avoided wasting 5 hours of my day before them. The experience at AutoNation Subaru - Scottsdale, AZ from David - #1 salesman, Ward - sales manager and Shawn - finance manager was professional, delightful, I was laughing, no pressure, was not pushy, was friendly, conversational, helpful and overall made my experience without stress. They listened to what I said and when preparing payment figures used 0.9% and 1.9% APR and down payment I specified. They trusted my credit was excellent as I said it was and did not make me feel like I did not know my credit file. The 2021 Subaru CrossTrek Premium with Eye-Sight safety feature had all the refinements I preferred helped me say YES today and we completed the sale. I would do business again with these men at Subaru Scottsdale however that will likely be a long time from now. The car is very smooth and easy on my eyes. It drives very well and have no complaints. My large mountain bike fit into back area with seat down and front wheel off. It hugs the road and steering tight. I am 6'2" and plenty of head room in front and back. I look forward to road trips knowing I am in excellently designed and assembled Subaru made in Japan. I have found USA auto companies still fall short on quality control and longevity. It is unfortunate as I grew up in Metro Detroit the USA motor capital. Laziness of some USA autoworkers and suppliers has plagued the Big 3 car companies for decades. Hopefully they will get their act together soon. In the meantime I will feel safe and enjoy my 2021 CrossTrek. Thanks AutoNation Subaru Scottsdale. If you liked reading my experience and want to find out how to www.EnjoyVibrantLife.com visit my site for helpful tips. Michael 👌

Michael Molinare Feb 21, 2021

I was pleased on how smoothly and non pushy the sales staff was and would have given a 5 star review except for the financing department. I bought a 2016 Subaru crosstrek with no issues, and sat down to sign all the papers, which I had to wait almost and hour before actually getting to sign the financing papers, with Scott. He was very pushy on trying to up sale upgraded polices to protect my car, which would have been great to have but I was already at my budget’s max. He was very defensive when I was starting to get angry at his pushiness for the coverages. I did end up purchasing the bumper to bumper coverage and signed a contract that stated I would have a 4.99% financing at 75 months. That put my payment barely affordable. After two days I received a phone call from Scott saying that my financing, which I signed a contract for, was not approved because the bank wouldn’t do 75 month financing. He said I could either try to get approved with someone else that lived with me to have a small bank do the 75 month financing or pay an additional $11 for 72 month financing. Unfortunately, I already knew I would not get the same interest rate if I used my wife’s credit so I had no choice but to pay $11 more for 72 financing. I then had to drive back down to the dealership with my dad who was co-signing, my 1 year old and 3 year old. It wouldn’t have been that bad had the dealership not been an hour from my house. When re signing the contract Scott had me sign a sheet that said that this was a mutual decision to revise the financing, which it wasn’t, but I had no other choice if I wanted the car and to not to lose my money that I had already paid them. I feel like the dealership took advantage of the situation. They pre approved me before buying the car and I also signed a binding contract with the same numbers I was pre approved for. I am not sure of the inter-workings of financing but I feel like they either dropped the ball big time or they are just a deceitful company that will get a sale at whatever cost. I can guarantee that I will not be recommending this dealer or be purchasing a future car from this dealership.

Elliot Ventimiglia Feb 13, 2020

This is for their parts shop not the actual dealership. When we purchased our car the person that helped us was really nice. But then there was an accident on the freeway were a piece of wood fell off from the back of someone’s truck and came flying right at us. The bumper was falling off and the hood had a couple of stracthed. This happened in October and we took the car to the body shop to get fixed. We were really conserned since it’s out first brand new car and we wanted the guy to come outside with us to take a look at the car but right away he started making faces and refused I think it definitely could have been racism. We ended up requesting a change for a different person and we ended up getting Dave. Dave was no help AT ALL. At first they told us that they would replace the bumper and repaint the whole hood so that the paint would blend and that it would be ready in 3 days. It ended up taking a week and right away we noticed that the paint was chipping off, the hood was not centered correctly and two days later the bumper was falling off. Turns out they only went over the stratches with a little brush and painted over paint bubbles and had replaced the bumper with an off brand one without even asking us if that was ok. We ended up taking the car in again for them to fix they’re mistakes and they said they would do it right this time. They took the car again for another week and when we called back it turns out the car had just been sitting there because they hadn’t orders the parts yet. Anyways they “fixed” it and ended up doing the same thing AGAIN. They just painted over all the little paint chips with a little brush and the hood is still not centered. So we took it back a third time and they said they would call us to schedule with us again on when to bring the car. A whole month passed an they never called. So we finally called them and they said they weren’t gonna fix anything anymore. That if we wanted the hood repainted we would have to pay $700. So we still have an off centered hood with paint chipping off of it. Oh and by the way, the second time we took it in they said they would give us a rental car since it was their mistake. Then we actually took the car in and we brought it up they said that they can’t do that and refused to give us a rental car. It was honestly terrible costumer service. Would not recommend taking your car here. It’s just a waste of money and time. They’re really irresponsible and don’t care about customer satisfaction. Right from the beginning they seemed like they were annoyed for having a customer come in.

Merlin Terrones Dec 10, 2018

We stopped in one day to find an SUV that we have been looking for. It was just traded in, so they were cleaning it up. We came back later that evening and took it for a spin. We decided to sleep on it as the bank wanted a certain amount down. A couple days later, we decided we'd like to take the dealership up on the deal. We informed them we would be coming in to sign the papers the next day at 6pm. Upon showing up, they had it nicely detailed awaiting us. We had to wait an hour to get into finance as they were working other deals for customers. We told finance before we signed paperwork how much we were told we had to put down. They then brought our deal out to us with an altered down payment (which was cheaper than what we were told before) even though we told them when we arrived what we were told. We then ok'd the deal they had put out for us. We paid the altered (cheaper) down payment and we went on our way. Driving the car for a few days, we found a couple issues with the vehicle. AutoNation gives a complimentary 5 day warranty and you can turn it in with no questions asked with a full refund. I made an appointment to drop it off to have things looked at. I received a phone call that afternoon saying they weren't going to fix any issues on the car as it was sold about 2k under the cars book value with the known issues it had. The rotors were warped and unsafe. We were told they shouldn't have left the car leave the lot in that condition from the sales manager, yet they didn't want to fix the issue. Also, come to find out they weren't going to give me the keys back until I paid them the rest of what was owed to the bank in the original deal. Well, we reassured finance TWICE the night we picked up the car about what we were told the bank came back with and they didn't listen. We had asked to speak with the GM of AutoNation about our troubles and we were told that he already knew about the situation and it would do us no good to talk to him. So, AutoNation wanted us to pay an addition $700 to the $2,500 we had already put down on the vehicle. They put me in a loaner for the evening and I was going to let them know what I wanted to do the next day. After them dicking us around with all of the crap, I was fed up and just told them I didn't want the vehicle. Come to find out, they re-listed the vehicle for hundreds less than what they gave me on the deal. What a bunch of BS. I will never be back to an AutoNation. Watch out and make sure you go through EVERY detail thoroughly!

Travis Lee Deephouse Jan 21, 2018

This is my fourth Subaru. they are rock solid safe cars. Three of those Subies were when I lived in Delaware. The second one was a 2004 WRX Sport Wagon in Rally Blue. Driving a WRX, with that amazing all-wheel drive, in the snow is about the most fun you can have with your clothes on. Traded the WRX on a 2008 Impreza i 5-door when the miles got high. Good car, but not a WRX. Retired, moved here and found I could afford to indulge myself with a couple of gotta have cars. Bought a 2013 Mini Cooper Clubman S (automatic) and a 2013 Honda Civic Si (6-speed), but I always regretted letting that WRX go. Recently noticed the manufacturers lease offer on the base 2018 WRX and decided to check it out. Checked the area Subaru inventories and saw that AutoNation had one in Lapis Blue Metallic. Went there this past Tuesday and had a very pleasant afternoon doing the deal. Bo and Mike were personable and knew the WRX inside and out. I can't remember how many times I have encountered car sales people who know nothing about the cars they sell and Mike didn't laugh at me when I stalled out a few times on the test drive. The clutch takes up quicker than the Honda and you have to have the revs up. Dealing with Sophia in finance was also a pleasure. She explained the add-on and their benefits, but there was no pressure to buy them. I was concerned I wouldn't get a high enough offer for the Si, but the offer was in the range for the year, low miles and excellent condition of the Si. It allowed me to pay off the Honda and covered a third of the down payment for the lease. My lease payments are considerably lower than the monthly payments for the Honda. Bo sat with me in the car and explained all the controls. He even linked my phone and down loaded my contacts for me. The guy who evaluated the Honda even gave me a new WRX hat and thanked me for my service. He noticed my decals on the back window. I don't recall his name, but he is a navy vet and I thank him for his service also. So, it was an excellent experience at AutoNation Scottsdale and I am back in a WRX. I am a happy boy. People love the car and color and drivers pull over to let me through. Well, not really, but they should.

Tom Drake Sep 1, 2017

How Ice, made my Dreams Come True! Few weeks ago my girlfriend and I, decide to take a trip to Maryland in our brand new WRX. Sadly we hit a patch of ice and it would forever change our lives. The car I had for only two months, and spent countless hours on, and so much money. Is not totaled and will be forever out of our life. The insurance was covering the accident, but none of the aftermarket work or parts I have put into the car. So now I had to start all over, and spend more money on a new car. My previous car salesmen stayed friends with me after the purchase of the WRX, heard about our accident, called to make sure we were ok. He worked as hard as he could to get me in another car ASAP and even drove out of the city limits to pick up a car he thought I would love. I went down to “ the previous dealer” and it just wasn’t going my way. It looked like I wasn’t going to be getting into an STi, which I wanted to since I spent all this time making my WRX into a STi. They did say they can get me into a car I was in previously, but I didn’t want to start from scratch again. I then remember a message I got from someone in my car club on Facebook (Simply Subie Arizona) that he can beat any deal out there. So I sent Andrew Tackett a message and we set up a time and I found myself at AutoNation Subaru in Scottsdale. I got there and he was wrapping up with the previous customer, and normally I have no patience, and I already saw the car that he brought out front for me. So I knew he thought of me, he just wasn’t ready yet. So I asked if anyone else can help me, then Mike Minick walked up to me and instantly recognized me and said you're just here to see the STi right, come to find out that he is also a member of SSAZ. I was so new to the group, I only knew a few people. He even mentioned how sorry he was about losing my car and joked about adding all my stuff to the STi. Which was my plan all along and just showed me that I wasn’t just a Paycheck to them, but was a person. Since I already knew everything about the WRX, I just wanted to know the difference from the WRX to the STi. Mike walked around the car and showed me everything. He was showing me a Pre-owned car that looked brand new and the only damage I can see or find was a scratch on the rear bumper. The previous owner even left the plastic on the radio. So to me I was just buying a slightly new car. It had less miles on the car then my WRX. I test drove the car and instantly feel in love. I had my girlfriend and son with me, so I let them walk around the car and see it. My son was so excited about the trunk wing, and this time, my girlfriend was there to see everything and all the options. She loved the car from first glance, she saw it before me as we pulled in. She said it was perfect and was customized to just me. Then we opened the door and she saw the interior, I can see her eyes just sparkle. I had a feeling we found our car. Next part is what everyone fears, the negotiations and back and forth. But it went simple, the car was already marked 3k off what the mark was asking for, which I thought was a steal. I did do some haggling, and got the price into a range I felt comfortable with. So for $8 more dollars a month compared to my last car. I had a STi…..SOLD! They even agreed to fix a dent we later found on the rocker, install my previous exhaust, and add some tint on the windshield. They went above and beyond what I expected. Andrew even threw in some shirts and an cargo net for our car. The process took maybe 5hrs. I couldn’t believe it, no hassle, no fussing around. I could tell they really did try to make sure I got into this car. A car I was drooling over since I was 15, I’m 33 now. I was next brought into the Hotbox I call it, the additional sales part and final signatures. I sat down with Anglee Brown and we began the add-ons part. I wanted extend warranties on my last car…but I couldn’t afford it I was told by the banks. So I let her know what happened last time, and she looked at me and said hold on. She found a way to lower my monthly interest and payment, I mean what else could you ask for! We went over every option that was available and things I would want, she never once made me feel like I had to have it. I ended up getting everything I want and got an additional 5 service (Oil Changes for free). I ended up getting the car of my dreams, a car I wanted 2 months ago, the car I thought I was getting into a week ago…for $33 more a month then my last car payment. I left the dealer with so much joy and smiles. I had my family with me and they all made sure we were happy the entire time. As I was driving off the lot, it hadn’t hit me yet. But pulling into the restaurant to celebrate, I heard the car “RUMBLE” and I just broke down into tears….I owned a STi!!! Thank you AutoNation Subaru, Mike, Andrew, Anglee, and anyone else there that made our purchase perfect! Proud Owner of a Fully Loaded, 2016 Black Subaru WRX STi Steven Russo DeadPool is Back!!

Steven Russo Nov 15, 2016

So after looking for a couple of weeks visiting dealerships and test driving different types of SUV, it was like a breath of fresh air to go to AutoNation Scottsdale Subaru and work with our sales person, Chris T. We contacted Chris, by phone, prior to going out there, regarding their Sat. newspaper Ad for a 2014 Subaru Forester. (Plus, Yelp showed 5 star service while the other Subaru places were less than stellar.) But prior to going out there, we made a stop at a Jeep dealership on Bell Road and the freeway and test drove the Laredo 4x4. It was very nice and came very close to purchasing it right then and there. But we wanted to make sure that was really the best choice for us. So, before completely committing to that Jeep, we took a drive out to see Chris at AutoNation Scottsdale Subaru. From the moment Chris introduced himself to us, we could tell he was different from all the other sales people we have dealt with in the past weeks. He didn't come across as someone out to get us. No fast talking, no weird or off-the-wall statements. Just a calm man who knows his product, knows how to deal with people, and honest. YES, I said the H word. HONEST. After our test drive with Forester 2014, we told him of our Jeep test driving experience prior to seeing him, and told him of our dilemma trying to decide which one to buy. He could have easily bad-mouthed the competition, but he shocked us by saying, that the Jeep was a really good well-made vehicle and that we won't go wrong buying either Jeep or the Subaru. (OMG it was like a scene for Miracle on 34th St.) Talk about goodwill, Chris has that and more. Needless to say, we stayed around a little longer and looked at the 2015 Subaru Forester and purchased it right then and there. I have been driving it for a week and 2 days now, and I fall more in-love with this vehicle every time I drive it. Best safely pick, great gas mileage, my insurance was even lower because of its safely rating, great color( Jasmine Green), beautiful inside and out. No more dilemma.... The 2015 Subaru Forester was the right car for me. And Chris was the ABSOLUTE best person to with. I highly recommend Chris T and the Forester Subaru the next time you need to purchase a vehicle.

clasko Jul 28, 2014

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