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12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Subaru Scottsdale

I dropped them to a one star from a two because they sent me a generic response to this reply and sent me right back to the generic phone number for the dealership that just looped out once again with no voicemail and still no contact via email or phone call from anyone in management on this horrible customer service experience. My Monday at Subaru: Tried to book and get a quote for a recall on my 2015 Subaru Crosstrek, along with a new head light and autostart system. -call the service department twice in the morning and was simply looped around to the service department twice with no voicemail -chatted with people on the Google maps chat team and chatted w/ three different people and they could not quote or confirm the headlight or the auto start system price and I was directed to call for that. Attempted to call twice more and the same experience looped endlessly and no voicemail or answer. -had to go in blindly and arrived at the appointment time of 12:00 p.m. today Monday. Walked in the door and was not greeted or offered any direction by the two men seating on either side of the door (I believe one is the manager of the service department) -I will say kudos to the only female employee and she is the reason for your two-star as opposed to one star. She was very professional and literally worked around the guy that was supposed to help me. Thank you! -I had to cancel getting the headlight replaced because they wanted to charge $75 for that 🤣 You can buy the light bulb for 20 bucks in the store not sure where the extra $50 comes from at the dealership??? -she did offer me a shuttle to the destination I wanted and I would say that the Hispanic older man that gave me a ride was very nice as well on the way. -after I was texted that my vehicle was ready... after 2 hours...I texted back for a shuttle back as promised, I received no reply on that or on the auto start system quote that I had come in for originally. -after waiting 20 to 25 minutes for a reply I had to walk in the heat from the restaurant I was at back to the establishment so that I could pick up my Subaru. -once again was not greeted upon my entrance and had to stand in front of the guy's desk and put my coffee cup there to make sure he knew I was there. -after some semi-friendly banter back and forth I was given my keys and went to my car that the electric system was somehow left on while it was parked but the car not on. -just not a great customer service experience at all at this dealership and once again kudos to the one female employee and the man who gave me a ride in the shuttle but everybody else in that office really needs to take a lesson on how to greet smile and help people as they walk into their business establishment and forget about trying to get an appointment or a clear idea of how much you're going to pay before entering this building because I literally spoke to four different people and could not get that through anything. -I literally tried calling four times total after directed by the chat team and the chat team couldn't even give me the quote that I needed before entering or before driving to the establishment. -work on it team and I will not be coming back obviously

Josh Scotia Sep 15, 2020

I was pleased on how smoothly and non pushy the sales staff was and would have given a 5 star review except for the financing department. I bought a 2016 Subaru crosstrek with no issues, and sat down to sign all the papers, which I had to wait almost and hour before actually getting to sign the financing papers, with Scott. He was very pushy on trying to up sale upgraded polices to protect my car, which would have been great to have but I was already at my budget’s max. He was very defensive when I was starting to get angry at his pushiness for the coverages. I did end up purchasing the bumper to bumper coverage and signed a contract that stated I would have a 4.99% financing at 75 months. That put my payment barely affordable. After two days I received a phone call from Scott saying that my financing, which I signed a contract for, was not approved because the bank wouldn’t do 75 month financing. He said I could either try to get approved with someone else that lived with me to have a small bank do the 75 month financing or pay an additional $11 for 72 month financing. Unfortunately, I already knew I would not get the same interest rate if I used my wife’s credit so I had no choice but to pay $11 more for 72 financing. I then had to drive back down to the dealership with my dad who was co-signing, my 1 year old and 3 year old. It wouldn’t have been that bad had the dealership not been an hour from my house. When re signing the contract Scott had me sign a sheet that said that this was a mutual decision to revise the financing, which it wasn’t, but I had no other choice if I wanted the car and to not to lose my money that I had already paid them. I feel like the dealership took advantage of the situation. They pre approved me before buying the car and I also signed a binding contract with the same numbers I was pre approved for. I am not sure of the inter-workings of financing but I feel like they either dropped the ball big time or they are just a deceitful company that will get a sale at whatever cost. I can guarantee that I will not be recommending this dealer or be purchasing a future car from this dealership.

Elliot Ventimiglia Feb 13, 2020

This is for their parts shop not the actual dealership. When we purchased our car the person that helped us was really nice. But then there was an accident on the freeway were a piece of wood fell off from the back of someone’s truck and came flying right at us. The bumper was falling off and the hood had a couple of stracthed. This happened in October and we took the car to the body shop to get fixed. We were really conserned since it’s out first brand new car and we wanted the guy to come outside with us to take a look at the car but right away he started making faces and refused I think it definitely could have been racism. We ended up requesting a change for a different person and we ended up getting Dave. Dave was no help AT ALL. At first they told us that they would replace the bumper and repaint the whole hood so that the paint would blend and that it would be ready in 3 days. It ended up taking a week and right away we noticed that the paint was chipping off, the hood was not centered correctly and two days later the bumper was falling off. Turns out they only went over the stratches with a little brush and painted over paint bubbles and had replaced the bumper with an off brand one without even asking us if that was ok. We ended up taking the car in again for them to fix they’re mistakes and they said they would do it right this time. They took the car again for another week and when we called back it turns out the car had just been sitting there because they hadn’t orders the parts yet. Anyways they “fixed” it and ended up doing the same thing AGAIN. They just painted over all the little paint chips with a little brush and the hood is still not centered. So we took it back a third time and they said they would call us to schedule with us again on when to bring the car. A whole month passed an they never called. So we finally called them and they said they weren’t gonna fix anything anymore. That if we wanted the hood repainted we would have to pay $700. So we still have an off centered hood with paint chipping off of it. Oh and by the way, the second time we took it in they said they would give us a rental car since it was their mistake. Then we actually took the car in and we brought it up they said that they can’t do that and refused to give us a rental car. It was honestly terrible costumer service. Would not recommend taking your car here. It’s just a waste of money and time. They’re really irresponsible and don’t care about customer satisfaction. Right from the beginning they seemed like they were annoyed for having a customer come in.

Merlin Terrones Dec 10, 2018

We stopped in one day to find an SUV that we have been looking for. It was just traded in, so they were cleaning it up. We came back later that evening and took it for a spin. We decided to sleep on it as the bank wanted a certain amount down. A couple days later, we decided we'd like to take the dealership up on the deal. We informed them we would be coming in to sign the papers the next day at 6pm. Upon showing up, they had it nicely detailed awaiting us. We had to wait an hour to get into finance as they were working other deals for customers. We told finance before we signed paperwork how much we were told we had to put down. They then brought our deal out to us with an altered down payment (which was cheaper than what we were told before) even though we told them when we arrived what we were told. We then ok'd the deal they had put out for us. We paid the altered (cheaper) down payment and we went on our way. Driving the car for a few days, we found a couple issues with the vehicle. AutoNation gives a complimentary 5 day warranty and you can turn it in with no questions asked with a full refund. I made an appointment to drop it off to have things looked at. I received a phone call that afternoon saying they weren't going to fix any issues on the car as it was sold about 2k under the cars book value with the known issues it had. The rotors were warped and unsafe. We were told they shouldn't have left the car leave the lot in that condition from the sales manager, yet they didn't want to fix the issue. Also, come to find out they weren't going to give me the keys back until I paid them the rest of what was owed to the bank in the original deal. Well, we reassured finance TWICE the night we picked up the car about what we were told the bank came back with and they didn't listen. We had asked to speak with the GM of AutoNation about our troubles and we were told that he already knew about the situation and it would do us no good to talk to him. So, AutoNation wanted us to pay an addition $700 to the $2,500 we had already put down on the vehicle. They put me in a loaner for the evening and I was going to let them know what I wanted to do the next day. After them dicking us around with all of the crap, I was fed up and just told them I didn't want the vehicle. Come to find out, they re-listed the vehicle for hundreds less than what they gave me on the deal. What a bunch of BS. I will never be back to an AutoNation. Watch out and make sure you go through EVERY detail thoroughly!

Travis Lee Deephouse Jan 21, 2018

This is my fourth Subaru. they are rock solid safe cars. Three of those Subies were when I lived in Delaware. The second one was a 2004 WRX Sport Wagon in Rally Blue. Driving a WRX, with that amazing all-wheel drive, in the snow is about the most fun you can have with your clothes on. Traded the WRX on a 2008 Impreza i 5-door when the miles got high. Good car, but not a WRX. Retired, moved here and found I could afford to indulge myself with a couple of gotta have cars. Bought a 2013 Mini Cooper Clubman S (automatic) and a 2013 Honda Civic Si (6-speed), but I always regretted letting that WRX go. Recently noticed the manufacturers lease offer on the base 2018 WRX and decided to check it out. Checked the area Subaru inventories and saw that AutoNation had one in Lapis Blue Metallic. Went there this past Tuesday and had a very pleasant afternoon doing the deal. Bo and Mike were personable and knew the WRX inside and out. I can't remember how many times I have encountered car sales people who know nothing about the cars they sell and Mike didn't laugh at me when I stalled out a few times on the test drive. The clutch takes up quicker than the Honda and you have to have the revs up. Dealing with Sophia in finance was also a pleasure. She explained the add-on and their benefits, but there was no pressure to buy them. I was concerned I wouldn't get a high enough offer for the Si, but the offer was in the range for the year, low miles and excellent condition of the Si. It allowed me to pay off the Honda and covered a third of the down payment for the lease. My lease payments are considerably lower than the monthly payments for the Honda. Bo sat with me in the car and explained all the controls. He even linked my phone and down loaded my contacts for me. The guy who evaluated the Honda even gave me a new WRX hat and thanked me for my service. He noticed my decals on the back window. I don't recall his name, but he is a navy vet and I thank him for his service also. So, it was an excellent experience at AutoNation Scottsdale and I am back in a WRX. I am a happy boy. People love the car and color and drivers pull over to let me through. Well, not really, but they should.

Tom Drake Sep 1, 2017

How Ice, made my Dreams Come True! Few weeks ago my girlfriend and I, decide to take a trip to Maryland in our brand new WRX. Sadly we hit a patch of ice and it would forever change our lives. The car I had for only two months, and spent countless hours on, and so much money. Is not totaled and will be forever out of our life. The insurance was covering the accident, but none of the aftermarket work or parts I have put into the car. So now I had to start all over, and spend more money on a new car. My previous car salesmen stayed friends with me after the purchase of the WRX, heard about our accident, called to make sure we were ok. He worked as hard as he could to get me in another car ASAP and even drove out of the city limits to pick up a car he thought I would love. I went down to “ the previous dealer” and it just wasn’t going my way. It looked like I wasn’t going to be getting into an STi, which I wanted to since I spent all this time making my WRX into a STi. They did say they can get me into a car I was in previously, but I didn’t want to start from scratch again. I then remember a message I got from someone in my car club on Facebook (Simply Subie Arizona) that he can beat any deal out there. So I sent Andrew Tackett a message and we set up a time and I found myself at AutoNation Subaru in Scottsdale. I got there and he was wrapping up with the previous customer, and normally I have no patience, and I already saw the car that he brought out front for me. So I knew he thought of me, he just wasn’t ready yet. So I asked if anyone else can help me, then Mike Minick walked up to me and instantly recognized me and said you're just here to see the STi right, come to find out that he is also a member of SSAZ. I was so new to the group, I only knew a few people. He even mentioned how sorry he was about losing my car and joked about adding all my stuff to the STi. Which was my plan all along and just showed me that I wasn’t just a Paycheck to them, but was a person. Since I already knew everything about the WRX, I just wanted to know the difference from the WRX to the STi. Mike walked around the car and showed me everything. He was showing me a Pre-owned car that looked brand new and the only damage I can see or find was a scratch on the rear bumper. The previous owner even left the plastic on the radio. So to me I was just buying a slightly new car. It had less miles on the car then my WRX. I test drove the car and instantly feel in love. I had my girlfriend and son with me, so I let them walk around the car and see it. My son was so excited about the trunk wing, and this time, my girlfriend was there to see everything and all the options. She loved the car from first glance, she saw it before me as we pulled in. She said it was perfect and was customized to just me. Then we opened the door and she saw the interior, I can see her eyes just sparkle. I had a feeling we found our car. Next part is what everyone fears, the negotiations and back and forth. But it went simple, the car was already marked 3k off what the mark was asking for, which I thought was a steal. I did do some haggling, and got the price into a range I felt comfortable with. So for $8 more dollars a month compared to my last car. I had a STi…..SOLD! They even agreed to fix a dent we later found on the rocker, install my previous exhaust, and add some tint on the windshield. They went above and beyond what I expected. Andrew even threw in some shirts and an cargo net for our car. The process took maybe 5hrs. I couldn’t believe it, no hassle, no fussing around. I could tell they really did try to make sure I got into this car. A car I was drooling over since I was 15, I’m 33 now. I was next brought into the Hotbox I call it, the additional sales part and final signatures. I sat down with Anglee Brown and we began the add-ons part. I wanted extend warranties on my last car…but I couldn’t afford it I was told by the banks. So I let her know what happened last time, and she looked at me and said hold on. She found a way to lower my monthly interest and payment, I mean what else could you ask for! We went over every option that was available and things I would want, she never once made me feel like I had to have it. I ended up getting everything I want and got an additional 5 service (Oil Changes for free). I ended up getting the car of my dreams, a car I wanted 2 months ago, the car I thought I was getting into a week ago…for $33 more a month then my last car payment. I left the dealer with so much joy and smiles. I had my family with me and they all made sure we were happy the entire time. As I was driving off the lot, it hadn’t hit me yet. But pulling into the restaurant to celebrate, I heard the car “RUMBLE” and I just broke down into tears….I owned a STi!!! Thank you AutoNation Subaru, Mike, Andrew, Anglee, and anyone else there that made our purchase perfect! Proud Owner of a Fully Loaded, 2016 Black Subaru WRX STi Steven Russo DeadPool is Back!!

Steven Russo Nov 15, 2016

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

AutoNation Subaru Scottsdale

Real Reviews of AutoNation Subaru Scottsdale

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

It's not just about star ratings.

Dealerships review every testimonial.

Real reviews, from real customers.

Recent Reviews from AutoNation Subaru Scottsdale

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