Talked to a guy Mike has no patience and when I rejected a deal, (not a good one from my perspective) I over heard saying to his colleague that I WASTED HIS TIME. Customer wasting time??? I got a better deal for better car at Peoria dealer.

Really impressed with the attentiveness, and consideration of the service manager who attended to us.

We went in with a problem and the people were courteous, pleasant, and fixed out problem with a quickness. FANTASTIC SERVICE!!!!! (and the donuts were good too 😁)

We purchased and have had all our regular service done here. We couldn’t be more pleased with the service department and have recommended the service and sales departments to others.

Was taken care of immediately and the service writer even caught me before I left the room with my cell phone I had left in the car. The work was completed in a timely manner and the car was returned all cleaned. I would definitely return for service.

Nice people! Waiting room is excellent.

Bought my Outback in Wisconsin. The service I received here was fantastic! Michael at service was so helpful and professional. Would recommend them highly! Now that I have dealt with two service departments, it's clear that Subaru prides itself on great customer service!

Stopped here when I was car shopping, great selection and sales people

We have had a very good experience with Auto Nation Subaru in Scottsdale. We bought a used Volvo C 70 and they have treated us well. The car has a ton of miles when we bought it, however, we knew that and so far - so good. We had some work done at Volvo that was not under the warranty we purchased ($750), but this car has been a good solid daily driver. The team there has been good to us. :)

This was the first time I went to this Autonation dealership and it was for my family since I have had positive experiences at the Honda and Chrysler locations....my family purchased a car and I have been put off 5 times since December for the referral fee I was promised. Each call I am given an apology and told the check will be in the mail the next day. I will no longer refer family or friends to this dealership!

AutoNation Subaru Scottsdale has the worst customer service I have ever experienced at a car dealership. When first arriving at the dealership, I walked around the lot for 45 minutes looking at cars while salesmen stood inside the building looking out the windows at me. I then decided to go in and ask for some assistance and feedback on some of the new features between the 2015 CrossTrek and new 2018. The gentleman that helped me out had no idea about the car, so he got a manual off the shelf and told me I could read through it. He let me sit at a desk with the book and walked away. When taking the car for a test drive, it was silent the entire ride except for him giving me directions to get back to the dealership. After doing my own research and deciding to buy the car, the gentleman doing the paperwork did not know what forms I was supposed to sign so asked me to sign multiple forms that he would shred if they weren't needed to send in. The manager scheduled for that night walked past me multiple times and did not say a single word (not even a congratulations on your new purchase.) I signed several random documents walked out with my paperwork and drove home. I never want to experience this type of service again, so I will be getting all my service appointments done at the Subaru dealership in Peoria.

Love my Subaru, wish there was a better dealer.

Service was timely, always friendly and respectful of my time. Job well done

Knew what we wanted. First visit had to go in and hunt down help, test drove car got an agreed to price. Left for the night. Called two days later to put a hold on the car and never got a return car. Went into purchase, old sales man ignored us. New one was fine. But we had gotten our last Subaru from them and it was like they'd never heard us before, took 3 hours to finish deal even though nothing changed with price. Then finance guy kept trying to sell us more and more maintenance coverage after we said no.

I recently financed my first vehicle through this dealership and they made it a breeze. I would highly recommend them. They were not pushy and were very enjoyable to work with.

My family has purchased 11 Subaru cars through this dealer. They are professional and knowledgeable regarding all the options on the vehicles. Fast and efficient paperwork and very competitive deals. A pleasure to work with.

Friendly

Quality work, on time, even found a nail in my tire so I avoided a roadside flat! They obviously pay attention to their work.

This dealership has always been fast, efficient, and does the work required. It would rate all five stars except for a small and cramped waiting area.

I've been meaning to leave a review for awhile now. I purchased my used 2010 Subaru Legacy in November 2017, a month before graduation. Andre helped me and my friends when we arrived at the dealership. He was very helpful, courteous, and personable. I also appreciated that there were no pressure sale techniques used by the sales reps. By that point, I had been searching for a car for several months without any luck. However, I knew immediately after my test drive that that was the car that I wanted to buy. I also thought the One Price was reasonable. Overall, I had a great experience purchasing and financing my car at this dealership.

Gary, service manager, is just great Always a pleasure to have him help me.

It was a great experience with Autonation Subaru, very easy going staff to work with.

After gong to several Subaru dealerships and not receiving 100% customer service satisfaction, on a whim I decided to try Auto Nation. Best experience ever!! Our sales person Miles was not only professional, but amazing and honest. Gave us the best customer service. We left that night with a new Crosstrek. The vibe of the place is so positive.

Sales person's not paid on comision. They are paid by the customer service ratings. They gave us free loaner while we waited for my wife's car to arrive.

Supervisor. Sanchez he's the best

Took in the car for service, great customer service and they got me out of there in less than an hour.

Hola buueno aki es dode estoy trabajado de baby menesun lugar eselente es mi esperesia di profesion grasias

Mgr Mike and sales rep Mike very friendly and knowledgeable. Great doing business with them in purchasing our 2018 Subaru Forester in Scottsfale.

Exceptional customer service. Went for an oil change and the talented service team found and replaced A/C compressor(under warranty) leaking freon free of charge ( a 2K job). All done in less than 2 hours. Also got a complimentary car wash. Lobby manager came and offered coffee and snacks. It was an exceptional experience. Keep up the good work service team at Subaru. Exceptional customer service makes you stand out. Thank you

I had a fantastic experience with AutoNation Subaru Scottsdale! If you are looking for a Subaru, this is an AWESOME dealership to go to. Karsten provided excellent customer service and was wonderful to work with. Mike H absolutely made me feel like I was a member of the Subaru family. Thanks again AutoNation Subaru! :)

Nice

Great as always. Quick service and clean car. Comfortable waiting area

I love AutoNation Subaru Scottsdale because my service writer, Gary, listens and explains all of my concerns. The dealership waiting area offers a comfortable area if you wait for your vehicle service and everyone is very helpful.

Excellent service. Was done on time. The driver took us to Kierland Commons and back. Would use this facility again.

Called me back twice after buying a car demanding more money due to “mistakes in the contract”. Buyer beware.

My service rep ELDIN. AS ALWAYS SUPERALATIVE ELDIN AS ALWAYS SUPERLATIVE

Called me back twice requesting more money after signing with a different bank. They will bait and switch, beware of bad business practices.

Purchasing my Crosstrek was a very pleasant experience. Ken, my salesman assisted in helping me with all the exceptional features. He was professional, pleasant and very helpful. Everyone was accommodating and friendly. Best car buying experience I have ever had.

Autonation on Northsight in Scottsdale Áz is wonderful. They always go above and beyond. Great service, great people. Plus our Subaru Forester is the best vehicle we have ever had with super gas mileage.

Michael, Raymond, Ken, and Hailey were fantastic and honest people to deal with. I first emailed them with my interest in a WRX STI Limited. Michael Hutchison, the sales manager gave me a great deal right off the bat. I was ready to negotiate, but right away, they gave me a price much lower than 2 other Subaru dealer offered (and that’s after haggling). I came in the next day to meet Raymond for a test drive. He was super friendly and knowledgeable. Ken was incredibly patient helping me with the Starlink setup. Hailey got me in and out the finance office under 10 minutes with NO PRESSURE. This is how car buying should be. Thank you Auto Nation Subaru of Scottsdale!

Loved the staff, the willingness to help was excellent.

Super awesome experience here. If you are a veteran and don’t like dealing with all the back and forth negotiations, come here. It took longer to detail the car than what the actual deal took. Everyone there was no pressure. One huge gesture in their part that I lived 45 miles away and didn’t have a way to get my other car home; these guys drive it to my house for me. I could find anyone with enough tile to make the trip and back with me. Would have been a mess. These guys handled it. Very good selection of cars. Got exactly what I wanted down to the color.

They have an excellent selection of Outbacks. The sales people are friendly and knowledgeable. Getting a fair price for my new Subaru was pretty easy here.

Have owned 6 Subarus...best dealership ever! Great staff. facility, and the service results have always been great!

The buying process was wonderful. Nice people. They were not pushy at all.

As a customer knowing exactly what they wanted I appreciated the help finding my vehicle and not being pressured to purchase something outside my comfort zone. The experience was quick, simple and no pressure. Thank you AutoNation Subaru Scottsdale.

All I can say is I never been to a dealership where I didn’t feel pressured to get a car or asked for more money. They helped me a lot to get my car that I been wanting for a very long time. They are also very friendly. If you are looking for a Subaru of any kind, I suggest going here. Best experience ever! Thanks guys!

I was in a real hurry, but I was booked in for a service which needed to be done. When I turned up I explained the situation, they listened, and they turned the car around in 30 minutes. It's a simple thing and a small thing overall, but listening to your customers and finding a way to solve *their* problem is a mark of great service. Thanks for helping out today.

Best customer service,! Gary always lets you know what going on with your car, fast and efficient, I needed help with my navigation system one of the guy sat with me and explained it with patience and helped set me up with my drive to Las Vegas. I told my daughter “ I would never own any other car than a Subaru!!!

Worst place one would visit. They cheat you and play with prices. They just want business and care nothing of you. I went to buy a Subaru Outback. They quoted a price to me. I had a test drive liked one colour and model. But wanted to come back next day to buy the car. The next I went they tild me the car is sold. And same model differnt colour they were trying to sell me for 1400$ more. I was so shocked. Then they were lying to me that the previois car i liked was of a lower model. They are just going to cheat you. Please avoid this place.

Subaru are quality cars, but I believe I was mislead by the sales people. Additionally, although I was flexible and I had an appointment, it took me two hours to pick up my vehicle, mostly waiting for service that should have been quick.

I love my Subaru. They take real good care of it.

I called this dealership to get information on a small part that had broken in my 2013 Subaru Outback. This part being the lock that holds the sun glass holder shut in the roof console. After giving them my Vin # so they could properly identify the part they told me that I would have to order the entire console because the lock was not an individual item that could be ordered separately. They quoted me $137 for console ( List price online for this is $121). This was strike one for me as I found it wildly available elsewhere for $97. They said the whole console had to be replaced due the lock not being separate and it containing an airbag sensor so it was not user replaceable. They also quoted me $80 in labor for replacing it. Upon looking at other Subaru dealers parts website I saw the diagram for the console and noted that the lock (Part # 92184AJ020) was indeed a separate and orderable part and was only $5.84. This was strike two. So I called the Subaru Dealership in Chandler near my house, picked up the part and installed it myself in under 5 minutes in the parking lot. There was no airbag sensor in the console. Based upon this dealerships location in Scottsdale I assume they are probably ripping off a lot of people who do not take the time to compare prices elsewhere and are just trusting that this dealership has their best interest in mind. They clearly do not. I will never do business with this dishonest dealership.

Eldon in Service is the Best! He is the reason we do business at this location. He knows his business, he is professional, personable and always takes care of our vehicle in a timely manner. He is an asset to Subaru!

AutoNation Subaru Serviced my 2017 Forester 2.0XT Touring. This was my Third service and all went smoothly. looking forward to the next one. thank you

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Convenient and speedy service, courteously performed. Car was ready a good deal earlier than I had thought it would be.

Generally we are very happy with our 2018 Outback. The major exception to this feeling is that every time you start the car the radio comes on even though it had been turned off. We pointed this out to the dealer and they said that Subaru was aware of this "glitch"but that there was no fix at the present time and we would just have to live with it. Seems pretty stupid to me that they can't provide a better answer. I find myself having to escalate this up the Subaru chain of command. Frustrating!

People at this delearship are friendly and followed up with me after the sale. I had few questions and concerns and they made every effort to address my concerns.

super place to buy a car from. From the day i bought my 2017 outback to every maintenance i have done, its a great experience. No issues and always very helpful and accomodating.

Best car buying experience!

They always get me in when it's convenient for me. They are kind, friendly and knowledgeable. Gary does a great job of keeping me up to date on time and costs. And they always wash my car! I highly recommend the service department!

I can describe my experience with AutoNation Subaru Scottsdale in just one word. "AMAZING"!!!!

may have been the best car buying experience I have ever had. from the sales manager to sales team to writing the check for the car Subaru Scottsdale was excellent. Fair and honest price for the car, complete detail instruction on how it operates and unlike other car buying experience in and out in no time at all.

AutoNation is much more honest than other dealerships, the window sticker wasn?t covered in add ones like other places, it was a very pleasant experience......and I got a great deal on a new car that is in very high demand

We stopped in one day to find an SUV that we have been looking for. It was just traded in, so they were cleaning it up. We came back later that evening and took it for a spin. We decided to sleep on it as the bank wanted a certain amount down. A couple days later, we decided we'd like to take the dealership up on the deal. We informed them we would be coming in to sign the papers the next day at 6pm. Upon showing up, they had it nicely detailed awaiting us. We had to wait an hour to get into finance as they were working other deals for customers. We told finance before we signed paperwork how much we were told we had to put down. They then brought our deal out to us with an altered down payment (which was cheaper than what we were told before) even though we told them when we arrived what we were told. We then ok'd the deal they had put out for us. We paid the altered (cheaper) down payment and we went on our way. Driving the car for a few days, we found a couple issues with the vehicle. AutoNation gives a complimentary 5 day warranty and you can turn it in with no questions asked with a full refund. I made an appointment to drop it off to have things looked at. I received a phone call that afternoon saying they weren't going to fix any issues on the car as it was sold about 2k under the cars book value with the known issues it had. The rotors were warped and unsafe. We were told they shouldn't have left the car leave the lot in that condition from the sales manager, yet they didn't want to fix the issue. Also, come to find out they weren't going to give me the keys back until I paid them the rest of what was owed to the bank in the original deal. Well, we reassured finance TWICE the night we picked up the car about what we were told the bank came back with and they didn't listen. We had asked to speak with the GM of AutoNation about our troubles and we were told that he already knew about the situation and it would do us no good to talk to him. So, AutoNation wanted us to pay an addition $700 to the $2,500 we had already put down on the vehicle. They put me in a loaner for the evening and I was going to let them know what I wanted to do the next day. After them dicking us around with all of the crap, I was fed up and just told them I didn't want the vehicle. Come to find out, they re-listed the vehicle for hundreds less than what they gave me on the deal. What a bunch of BS. I will never be back to an AutoNation. Watch out and make sure you go through EVERY detail thoroughly!

Gary at service has always been great. Best dealer in Phoenix area.

Got a great deal on a 2018 Forester.

Excellent service from the sales duo of Myles and Jeff. Drove many vehicles and had all questions answered and more. They were great with follow-up without becoming annoying. In the end, they had the best vehicle for the price and the buying experience was quick and easy. Had a follow-up appointment with service (Mike) who also did a tremendous job. We've purchased two Auto Nation vehicles this year - worth your time if you are looking. Ask for Myles and Jeff at the Scottsdale locatiion.

This Subaru dealer is one of the few that I have consistently gone to and received the same great quality each and every time, does not matter who you see in the sales department. They are also have one of the fastest turn around times for work performed. Have not had a single problem with the service department, everyone there is great.

the car I bought was a disaster......and i did nt know it until 5 monthes later ..let me explain that....... When I got it I had the oil and transmission fluid changed and that s all.....I then drove my other car because I was saving my Suburu for my move to the high country.........It was an Outback..I paid cash I should have had a mechanic look it over...It blew a head gasket..then it had big oil leakage problems and I had not driven it in awhile so the warranty was expired.......Now I will have to rebuild the motor because I m not going to junk it....big mistake buying from this dealership...they say they check the used cars from head to toe......bullshit

Made an appointment for 1/12 on 1/11 and called ahead to Jason in parts to let him know I would be late because the car was being towed and tow truck was behind. Immediately noticed two things when I got there: they did not know how to shut the car off (it is a Saab 92x which has an Impreza engine and a Saab body by design and needs to be shut off with the stick in the reverse position, for god sakes) and they began to haggle the cost to do the 90k mi check up (mysteriously, the price doubled when I went in over the online dealership quote). Left the car around 11:00am and Kyle Stringfellow did not call me until 2:40 to leave a message to call. I went online because I could not reach him and the appointment was cancelled by him without explanation. Typical Scottsdale half ***** service, so far. I will keep you posted. I asked the Service Manager to call me back first thing on Saturday.

Made an appointment for 1/12 on 1/11 and called ahead to Jason in parts to let him know I would be late because the car was being towed and tow truck was behind. Immediately noticed two things when I got there: they did not know how to shut the car off (it is a Saab 92x which has an Impreza engine and a Saab body by design and needs to be shut off with the stick in the reverse position, for god sakes) and they began to haggle to cost to do the 90k mi check up (mysteriously, the price doubled over the online dealership quote). Left the car around 11:00am and Kyle Stringfellow did not call me until 2:40 to leave a message to call. I went online because I could not reach him and the appointment was cancelled by him without explanation. Typical Scottsdale half ***** service, so far. I will keep you posted. I asked the Service Manager to call me back first thing on Saturday.

I bought my car on black friday and my temp registration expired today. I was told there was a delay due to an error they made with the bank. Between my dad and I we have followed up SIX times both in person and over the fine and every time they told me they mailed in my paperwork. They were supposed to overnight my papers before Christmas. I still have nothing. Jeffrey our sales guy was fine but Haley our finance manager and Russell the manager lied to me several times about having mailed my paperwork. They promised to mail me another temp registration tonight but at this point I have zero faith in their service. Worst experience.

Great service.

I feel disappointed : the car was delivered dirty - driver side floor mat had debris on it and backseats were dusty. There was also an empty water bottle on the floor. Also in my contract there is a $399 “Web Desking Added Option” which does not show on the Window Sticker so I have no idea what it is? The finance manager has not called me back. AND the window sticker is torn - they carelessly pulled it off. My thought when shopping at AutoNation was that they would aspire for and deliver high caliber service, but they are just another dealership and I will not shop there again. They had two weeks to detail the car and should have had the courtesy to clean their shoes when getting in to deliver the car.

I feel disappointed : the car was delivered dirty - driver side floor mat had debris on it and backseats were dusty. There was also an empty water bottle on the floor. Also in my contract there is a $399 “Web Desking Added Option” which does not show on the Window Sticker so I have no idea what it is? The finance manager has not called me back. AND the window sticker is torn - they carelessly pulled it off. My thought when shopping at AutoNation was that they would aspire for and deliver high caliber service, but they are just another dealership and I will not shop there again. They had two weeks to detail the car and should have had the courtesy to clean their shoes when getting in to deliver the car.

Excellent, fast and friendly service

Thank you so much for helping us get this deal through. Raymond your such a sweetheart and so are you Sarah . Me and Juan are absolutely loving the new sti.

Best ever experience buying/leasing a car.!! Sales people are SUPER and I would buy/lease again from AutoNation!

The team bent over backwards to get the car we wanted. Our salesman Daimiann was awesome, Hailey in finance was wonderful, and Mike was great in service. Overall it was a really pleasant experience.

Excellent

Excellent Customer service -> Great focus on their core values!

My fiancee and I received a stress-less, professional, knowledgeable leasing experience purchasing a Subaru Crosstrek Ltd. Great to see a new twist in visiting an auto dealership that treats you like a human, and not "MEAT BAIT." We worked with Michael Hutchison - sales Manager, and Myles Brown- sales consultant, and finance Mgr. Russell Mays. They were exceptional to work with. They get my highest rating.!!!!!!

I worked with Michael Hutchison, Sales Manager, Myles Brown, Sales Consultant and Russell Mays, Finance Manager. They were "HANDS DOWN" the Most EXCEPTIONAL, HONEST, COMPETENT and FRIENDLY Sales Associates I have ever had the pleasure to deal with! This was my first experience dealing with AutoNation Subaru Scottsdale, and it will NOT be my last. They treated me like family and made leasing a car a memorable experience. I would recommend them to anyone!! They all have my highest rating!!

Great customer service. They answered all my question I had regarding my issues I was having with my car. Automation Subaru is the best in the valley in my book...

Called for an appointment. Live here 6 months of the year, so my cell is long distance. Mentioned to the receptionist I was speaking with, that I would shop while car was being fixed. She started telling me that they can't phone me because they don't have a long distance plan?? And my number is long distance! I told her I would be calling them for a pick up, so it was ok. Found that very strange though. Garry in Service was amazing. So helpful, knowledgeable and listened to everything I said. Very impressed!! When I called for pickup to Garry's direct line, he wasn't available. Tried calling the main number on business card 5 times and it would not go through. Finally googled and got another number. Same receptionist answered and was all confused again. Told her I walked over and needed a pick up. She said ok, they'll pick you up where they dropped you off - again I said I walked!! It was a confusing conversation. The driver who picked me up was super nice and helpful. I had done a big Costco shop and even though there were employees to help load, this gentleman was right in there helping too. When I got back to dealer, again Garry took me through everything! Explained things, made recommendations, etc. So Good!! When I went to pay the bill with the same receptionist, I explained that their main number wasn't working. She basically didn't believe me, so I dialled it again from my cell phone (calling long distance haha). Showed her the number on my phone and the message it was saying. She got annoyed and told me fine, I will tell my Director? when he gets back from vacation! Director? Would you not contact your manager, or try calling the phone company, try to problem solve it yourself? I would think you would want your main phone number to your business operating at all times?? This lady is a weak link in the system. With all the other awesome employees they have there, I would think they could find someone a little more competent and pleasant as the receptionist. She's the last person you deal with while you pay your bill. Not a great last or first impression. So other than her...my experience was great!!

� DO NOT BUY A CAR FROM HERE Bought a 2015 Outback from here October 16th 2017. We returned it on October 18th within the 5 day return policy (signed contract to prove it) and it took them 2 months to get me my $500 refund. Fast forward to February 2018 and I’m still getting billed for this vehicle monthly even though we returned it within the contractually protected return period. My wife and I’s credit score dropped over 130 points from 750’s because of this. We worked extremely hard to achieve those scores as we are in our low twenties. I have been denied small loans for business expenses because of this. Also my wife and I are adopting her cousins and wanting to buy a home this year, but I don’t think we will be able to now because of this. I sent out a demand letter and if not resolved by February 15th, they will be contacted by the Attorney General to rectify the situation in court. Do NOT buy a car from here. They will do anything to take your money and do nothing to help you afterwards. Disgusted.

Got yelled at because these idiots wouldnt match my deal with Subaru of Chandler.. Way better deal then these scumbags!!

Loved this service and everyone was straight forward and friendly. Excellent dealership experience. Jeff was an awesome sales person to work with... I would recommend him to anyone.

We live in Durango, CO, and spend the winters in Rio Verde. Our Outback has been serviced two years in a row here, and we couldn’t be any more pleased with the entire experience!

We bought a 2013 Subaru Forester on 10/28/17. Overall experience was good our sales person very friendly and was not pushy. There parts department and service we're fantastic. We returned the following Saturday to have tires installed per the deal we made with the sales department. As for the four star's no one is perfect. We love the Subaru we bought.

I was impressed with the sales person (Myles) via email and then in person and with Kim in finance. They carefully listened to what I requested. The purchase process was easy, and the price was great compared to others in the valley.

Thanks for a great service!

I like this dealership very much. I purchased my vehicle here and the service has been great from the start. I will be bringing it back here for all my service checks. I met with Garry Gonce, and Kyle Stringfellow and they are professionals and courteous. There might have been some others, but I don't remember all their names. Reception folks are great as well. Thank you.

Robert Prescott was knowledgeable, helpful and respectful. No sales pressure. He was ready with answers to my questions and able to help me to compare different Subaru models to match my needs.

Bo,Mr.Sanchez and Kimberlee are awesome. Best experience I have had at. Subaru Dealership. They really care about their customers.

Great people and great place. Really enjoy working here

Great experience, we got the car we had been looking for in the right condition at the right price. Everyone at the dealership was friendly and low key, they don't work on commission which changes the focus to serving the customer. Our salesman Marquan Wade was a pleasure to work with. We love our new Subaru.

A special thanks to Bo Prescott for having all yhe paperwork ready when I got there What a great team

I bought a 2016 Subaru Crosstrek in April or May of 2016 because my husband did all the research and found that the Crosstrek had the best reviews and uses for our lifestyle. We are a Toyota family and have been for 32 years but because of the reviews we decided to make a change. I have to say I am NOT happy at ALL with my Crosstrek. When I purchased the vehicle I told them I live in Yuma and really don't want to have to take it to Phx everytime it needs service and Mr. Minick said Oh no problem you can take it to a dealer in Yuma. I said can you get me a list of places I can go and let me know the process in which I need to take to do that. He never got back to me I felt like he got the sale and now I meant nothing. We have run out of gas 5 times total and 3 times were not near home so I have had to get it towed to a nearby dealer or had them bring us gas of which was covered by Subaru. I was scolded the first time by service at Subaru in Peoria saying that I should NEVER let my tank go below a quarter of a tank. I am not 2 years old and I have a dad. My tank said half full and the miles to empty said 70 miles to empty when I ran out of gas in the middle of the desert. I have had it at the dealer 4 to 5 times (not sure exactly how many times) to have them check my computer, gas tank etc. It hasn't given me trouble since the last visit but I have to add as a woman who drives a ton I don't feel safe driving long distances where there isn't facilities close by because I can't trust my car to NOT run out of gas. We bought the Crosstrek because we camp and go off road a lot and I don't feel comfortable using it in the back country because I can't trust it. We did visit Autonation subaru for an oil change and for them to check the computer once again because when I would look at the Miles to empty screen and it would say 203 then a second later it would say 60 then a minute or 2 later it would say 300, in August. When I went to pick up the car the cashier said that will be $500 and some change and I said NO I brought it in for just an oil change of which was included in my warranty and for them to look at my computer. She said "well they did the 30,000 mile check up and it costs $500. She was rude and acted bothered when I said I didn't ask for that nor was I notified about any cost the day I dropped the vehicle off. It put me in an awkward situation of which I don't appreciate. Over all my experience with Autonation and my crosstrek have been negative:( I think I better stick to Toyota! My Crosstrek was an expensive investment to NOT be able to trust it:( Very Dissatisfied, Christy

Working with Hailey was great. she was really friendly and took care of me right away. Overall I really enjoyed my experience with Autonation and would definitely buy from them again

We shopped around for used Subaru Outback's while on a roadtrip and had found a handful of options with fair pricing on their website. We visited about 6 dealerships and used car lots before making it to AutoNation Subaru Scottsdale and quickly realized that their balance of price and quality were by far the best. They let us test drive a few vehicles and provided us with their full history (carfax, repair receipts, etc). The entire buying process was a pleasure. Fantastic staff, they were honest and helpful. Any questions or concerns we've had since purchasing our vehicle they have responded to right away.

A positive experience from initial contact to final sale. No pressure, just clear answers.

My purchase of a used Outback experience was great. Staff was exceptional.

Absolutely outstanding sales and service in every respect from start to finish! They offered the best price and were completely no pressure. I would absolutely recommend AutoNation Subaru Scottsdale to anyone looking to purchase a new vehicle. If I could rate 6 stars I would do so.

Be aware of this dealership. Tried to get the new 2018 Limited Crosstrek, they gave me a quote to a car after I they asked to wait for a month. Manager was not there when he asked me to come visit the place, so the sales guy was not able to give me the deal. Later they sent an updated quote, which I was thrilled about just to find out later after noticing a different vin, it was a different car than what we were working on for a month! And the sales guy verified it it was a different car. Didn't expect Autonation to do this. As I had already bought 2 cars from Lewisville,TX Automation, and along with couple of my friends, so this was a shock. So stay away from this con dealership! Thanks for wasting my time.

Good experience with no gimmicks and no pressure Sales person, Robert Prescott and the Finance officer Sofia Faussette were both outstanding.

Be aware of this dealership. Tried to get the new 2018 Limited Crosstrek, they gave me a quote to a car after I they asked to wait for a month. Manager was not there when he asked me to come visit the place, so the sales guy was not able to give me the deal. Also, the car they got was option 23 and not option 22 that I had requested. Later they sent an updated quote, which I was thrilled about just to find out later after noticing a different vin, it was a different car than what we were working on for a month! And the sales guy verified it it was a different car. Didn't expect Autonation to do this. As I had already bought 2 cars from Lewisville,TX Automation, and along with couple of my friends, so this was a shock. So stay away from this con dealership! Thanks for wasting my time.

As always, Gerry Gonce, my service rep, went above and beyond to be sure my Outback service was satisfactory. He is, and has been for a long time, a terrific representative for Subaru.

My boyfriend and I applied for a loan on a Sunday and I was told I would be getting a call back on Monday to hear the results. I was given the runaround the entire day Monday and was not contacted by anyone in the facility. I could not get through to speak to anyone and when I texted the sales person he copped an attitude and told me that there was nothing he could do he was busy with another client. I am never going back there again nor will I give them my business.

Expensive 60K service but necessary for the continued performance of the car

I have purchased several vehicles from this dealership over the years from the previous manager Mike Dryden. I’ve always had a great experience with Autonation so much that this makes the 3rd vehicle I’ve purchased from them. Well all that’s changed with the new GM of this dealership. I purchased a Lexus GS350 two and a half months ago from a sales person by the name of Hailey. After a few days of driving the car I noticed a noise coming from the motor. I called Hailey several times and sent her multiple texts asking that she call me back. After several attempts I finally got in touch with her and explained to her that the car I purchased had a slight knock coming from the motor. She said she would have the GM Mike call me back (not the same Mike that previously managed the dealership). After a another week goes by I start trying to reach Hailey again, leaving her messages and texts. We’re now about 3 weeks into the process. Once again I finally get a returned call and she tells me again she would have Mike the new GM reach out. Well guess what.. mike never calls for the 3rd time of Hailey telling me that he would. Fast forward a few weeks later and I’m driving my car which I have for 2 months now and the knocking noise gets really loud. I pull over, have the car towed to Lexus to find out the problem. Lexus confirms my worst fears. The motor in the car has failed and it’s going to be 11k to replace it. I call the autonation dealership and ask to speak to Mike directly. Of course, Mike isn’t available and I’m told he will call me back. The next day I received a call from Mike and explain to him what has happend to my car. Mike tells me that I bought the car as is and there’s nothing he can do or help me with. I explain to him that I’ve been leaving messages for him for the past month and a half with no returned call. He’s not sympathetic to my situation at all and repeats himself Saying there’s nothing he’s going to help me with and nothing he will do to help, then hung up on me. I wasn’t looking for mike to offer me a new car but it would have been nice to have a manager sympathetic to my situation and offer any type of solution. Im a single father raising two kids and I purchased this car for 2 reasons. 1. It’s a Lexus under 100 thousand miles and they are known for dependability. 2. I had such a great experience with this dealership with the last 2 cars I purchased. I’ve never been so disappointed after purchasing a vehicle. I have a $15,000 dollar car that needs a new motor and no help from AutoNation. I will never purchased another car from AutoNation and I will tell everyone who will listen about how terrible my experience has been.

I recently bought a 2017 BRZ Limited. I got a good deal and I was given great service. Michael the sales representative was fast, prompt and worked with me on the price I was willing to pay for the vehicle and got me on my way in the new car quickly. I was in and out of the dealership in about an hour.

I have bought several cars and I have to say this experience far exceeded my expectations. The sales people and manager were extremely transparent and did not waste my time with pricing games. Highly recommend this dealership.

I was very happy with the efficient service (1 hour 45 minutes) and clear explanations that the staff provided us. He was very upfront with what needed to be taken care of today and what could wait. Not being knowledgeable about cars and the mechanics behind them, I appreciated the staff's patience and honesty. The facilities were very nice with ample seating as well.

I responded to a used vehicle ad clicking the button inquiring if the vehicle is still available. Almost immediately I got the attention of a salesperson and the General Manager. However, HOWEVER, the emails keep coming... and coming. The GM's emails were nice but the salesperson's emails were a bit too aggressive. When I arrived at the show room the Sales Manager was friendly, courteous, and not aggressive. I might have bought a vehicle from this location but the one I am interested was sold.

unbelievable from start to finish and mike in service is absolutely fantastic!

3 Stars. Not because it's bad by any means. I would say it's an average car dealership with a decent stuck and is clean.

Came to look at a BRZ here a few months ago. The sales staff was friendly and polite but felt a little disengaged, did not seem eager to answer questions or otherwise do much other than quote me the sticker price. I do appreciate the low pressure approach but they did not feel like they were interested in selling me the vehicle much at all. I decided against the car in the end and informed them of this, but I still regularly get emails from their sales department asking if I'm interested in the BRZ. Every time I tell them no, but a few weeks later I'll get the same email from someone else. It's not exactly high pressure but it is a bit obnoxious.

After being bullied, lied to, and pressured at other dealerships, it was a breath of fresh air to walk into AutoNation Subaru where I was treated with proper respect and customer service. Alexis and Kim made my first car buying experience as smooth as possible, and they were honest and kind people to work with. I would give this place 5 stars, but following up with the dealership to get a minor scuff buffed out of my new vehicle has been a bit difficult with some "phone tag" involved. Other than that, I would highly recommend this place if you want to buy a Subaru.

After being bullied, lied to, and pressured at other dealerships, it was a breath of fresh air to walk into AutoNation Subaru where I was treated with proper respect and customer service. Alexis and Kim made my first car buying experience as smooth as possible, and they were honest and kind people to work with. I would give this place 5 stars, but following up with the dealership to get a minor scuff buffed out of my new vehicle has been a bit difficult with some "phone tag" involved. Other than that, I would highly recommend this place if you want to buy a Subaru.

Quick, on time, helpful, easy. Can't ask for more. I love my Forester, I am very happy with this dealership. No complaints!!

This is my fourth Subaru. they are rock solid safe cars. Three of those Subies were when I lived in Delaware. The second one was a 2004 WRX Sport Wagon in Rally Blue. Driving a WRX, with that amazing all-wheel drive, in the snow is about the most fun you can have with your clothes on. Traded the WRX on a 2008 Impreza i 5-door when the miles got high. Good car, but not a WRX. Retired, moved here and found I could afford to indulge myself with a couple of gotta have cars. Bought a 2013 Mini Cooper Clubman S (automatic) and a 2013 Honda Civic Si (6-speed), but I always regretted letting that WRX go. Recently noticed the manufacturers lease offer on the base 2018 WRX and decided to check it out. Checked the area Subaru inventories and saw that AutoNation had one in Lapis Blue Metallic. Went there this past Tuesday and had a very pleasant afternoon doing the deal. Bo and Mike were personable and knew the WRX inside and out. I can't remember how many times I have encountered car sales people who know nothing about the cars they sell and Mike didn't laugh at me when I stalled out a few times on the test drive. The clutch takes up quicker than the Honda and you have to have the revs up. Dealing with Sophia in finance was also a pleasure. She explained the add-on and their benefits, but there was no pressure to buy them. I was concerned I wouldn't get a high enough offer for the Si, but the offer was in the range for the year, low miles and excellent condition of the Si. It allowed me to pay off the Honda and covered a third of the down payment for the lease. My lease payments are considerably lower than the monthly payments for the Honda. Bo sat with me in the car and explained all the controls. He even linked my phone and down loaded my contacts for me. The guy who evaluated the Honda even gave me a new WRX hat and thanked me for my service. He noticed my decals on the back window. I don't recall his name, but he is a navy vet and I thank him for his service also. So, it was an excellent experience at AutoNation Scottsdale and I am back in a WRX. I am a happy boy. People love the car and color and drivers pull over to let me through. Well, not really, but they should.

They were very quick to call us back with details on the vehicle and gave us a really great price that our area couldn't beat. HOWEVER, after we signed the paperwork to have the vehicle shipped, things started to change. we never got a call for someone to walk through the paperwork with us or anyone to do the walk around with us. We weren't notified when the vehicle was ready to ship and we had to make last minute arrangements to sign for the keys when it finally arrived. it was harder to get a hold of the manager and we weren't getting call backs when we were told we were going to get a call back. We're still waiting for the "deal" to get one of our options installed by a dealership an hour away. Very nice people BUT after you sign get ready for delayed responses...

I came from California to buy my Subaru from AutoNation Subaru Scottsdale. My salesperson Raymond T. was knowledgeable about all the tech stuff in my 2018 Outback, and made sure I understood everything before I set off to drive it back to Cali. The Dealership made sure my free maintenance program would be honored in California, even though I bought it there. All the way around, great experience. Again, Raymond was great!!!!!! :)

I came all the way from CA to but my new 2018 Outback there. My salesman, Raymond T., was kind and knowledgeable. He knew I was driving it back to CA that night, and made sure I understood every aspect of the vehicle. He have me his cell #, and even called to check on me. He really knew all the ins and outs of the hi-tech equipment. Highly recommend Raymond! (The only concern I have is w/ my free maintenance. My local dealer says I don't get it free because I bought it in Arizona, but the Manager in Scottsdale says I do. I even wrote to Subaru USA, and still don't have a definitive answer. I sure hope I didn't lose that! That was a large part of my reason to get a Subaru!)

Excellent experience with informed, professional team - and no pressure sales.

Right from the beginning the experience was outstanding with no pressure from their online sales team and finance team. Being on active duty military in another state, the process was a smooth process. Sales team member Courtney made my expectations on a 2017 Subaru Outback through email and phone call communication. Also sales team Michaela went above and beyond to provide exceptional service to finalize the process once we arrived at the dealership to officially purchase our 2017 Subaru Outback. But what made it exceptional was the heads up phone call to advise our vehicle was not ready due to options not available on the vehicle at that time. She mentioned to provide a loaner vehicle and will personally deliver our new vehicle the next day with options requested. The next day arrive and later in the day, our new vehicle was delivered to our residence by Michalea. Did a walk around and everything was as expected. Great job AutoNation Subaru Scottsdale dealership and professional staff. Chandler Family

Had a wonderful experience at AutoNation! Bo, Sofia & Mike were knowledgeable and cared about what we wanted in our vehicle, right down to the color. I would highly recommend them to anyone looking to purchase a vehicle.

STAY AWAY, I got sucked into the sleazy used car salesman trap , they bought out my leased Nissan, and got all the $$ wrong, Now Nissan Finance has thrown ,me to the wolves at a collection agency, for what was "all taken care of" Funny after my 4th email in 6 days I've still heard NOTHING. Mke Isham the "sales manager" is as sleazy as they come. I've had to go to the AZ. Better Business Bureau. "What's it going to take to get you into this car?" If I hadn't just gotten through a Chemo session and was actually thinking ,I would NEVER have even gotten that far. What do you want to bet this post is gone in 5 minutes. SLEEZE BAGS

Went to get a recall done on my 2004 outback and they took my car right away even though I was early. And had it done in like 45 mins. That's the part I like, a short wait. Thanks

Gary is the BEST!I had a problem with the A/C and not only did they hunt it down (sporadic issue), but it was fixed super fast. Love these guys!!

They had me going through a whole process I told them my yearly wage and even got a letter from boss with total and went through my whole process to get a car and until the very end of the process being ready to ship they tell me that the car won't be able to happen because I didn't make enough a year? Like couldn't you say that weeks ago??? They also responded every few hours or days so keep that in mind if your texting

What a great experience Brandon was very helpful and made it super easy to get the car I wanted. I have to say all the staff at auto nation was great. It was low pressure and they did not try to sell me anything that I did not want.I love my new Crosstrek and I would recommend them to anyone looking for a fantastic experience at buying a new car.

I previously had a Hyundai and I was very happy with their service department. Having bought a Subaru is great, but I am not impressed with their service department. When I asked about the cost of the oil change, I was told one price, but he quickly said, I'll see if I can find another coupon to help you out. I get the feeling that a different price is charged to different people. Not a good feeling. Then while I was waiting(for longer than expected) people were yelling across the store. They could not find a car. Not too professional and makes one wonder what is going on with my car??

Excellent service any time I go there all employees are at the highest quality of people thanks

This is my first Subaru. It had everything I wanted and gets better gas mileage than my past cars. This was also my first service. My experience at the Scottsdale Auto Nation with Gary was relaxing and simple. I made my appointment online. I was able to say exactly what I needed. When I arrived, everyone was nice. I liked that is a small service department. Gary checked my car and when I told him my windshield wiper fluid didn't work, he opened the hood and knew there must have been a kink in the tube, which there was and he fixed. Very nice first experience.

Haley was my Sales Rep and she was very patient with me. Answered all my questions and let me "try on" a couple different cars because I didn't know what I wanted. She was awesome!

Amazing car purchase experience. No haggling - easy offer and negotiation. Some of the paperwork was able to be done in advance via email - making the time spent at "check out" very quick. Love the car and will definitely recommend this dealership to everyone!

Courtney B was our sales person. She went above and beyond. We were warmly welcomed. Treated with reapect. They went above and beyond to help us get the deal and rate that was best. I would defiantly deal with them again.

Good customer service...got pizza and everything. Still haven't gotten my car from shipping. They should have told me that the shipping company needed to call me and arrange shipping. I was under the impression that the dealer was going to arrange for shipping of the car. They need to work on that. Christopher L

Gary, the service manager is excellent. He help plan work according to your schedule and budget. He is willing to break big jobs into segments if that helps with budget issues. Gary and service are excellent.

A great no hassle,straight forward car buying experience.I will purchase all my vehicles from Autonation dealers from now on.

They do reasonably good work in the service department. They sometimes forget to check everything but that is the exception not the rule.

A most positive experience. All phases of my new car selection and purchase went very well, even when I needed a car that had not bent built yet! When it arrived ahead of the forecasted delivery, I was kept in the loop! Great team work! Brenda was always there for the extra mile.

I brought my car in for routine service. They let me know what service was under warranty and were honest about the condition of my brakes. Overall great service and attention to detail. On another note, I watched as they provided excellent customer service for other clients and knew many of them by name.

I've been in the auto business for over 30 years and cant stand dealerships or their tactics but wife needed a work vehicle. The whole experience at AutoNation from start to finish was incredibly easy and professional. This place gets an A+ This is defiantly not your stereotype dealership. Great staff,great no haggle pricing,easy financing. What else could you ask for. Thanks AutoNation.

Very positive at this time on the estimate & scheduling.

Love my Outback, 34 years as a Toyota person. In for route maintenance and oil change.

Very efficient and professional service. Will be bringing my car back there again!

i have leased 2 cars from here and had an overall very positive experience both times. i got a new car this week and was able to do 90% of the buying & negotiating process via email. How cool is that. Thank you!

The professional and personal experience I encountered at AutoNation Subaru are second to none! I contacted several Subaru dealerships. AutoNation was by far and away the most helpful, the most honest (!), the most attentive to my needs and desires with regard to what I did and did not want (they searched and searched until they found what I wanted rather than tried to sell me what I didn’t want), and the most accommodating to my schedule and needs (including driving to Tucson and returning late at night so that I could have the car for a personal trip the next day). If it were possible to give extra credit stars, I would give them. I've purchased a fair number of new cars over the years (10). Never have I had a better experience, and, frankly, I can't recall that I've had an experience as good as AutoNation.

DAKOTA, FIRST I LOVE YOUR NAME SUPER COOL. THANK YOU SO MUCH FOR MAKING THIS CAR EXPERIENCE EXCEPTIONAL. I WAS IN THE CAR BUSINESS 15 YEARS SO I KNOW GOOD SERVICE WHEN I SEE ONE. I NOW WORK FOR NORDSTROM (15 YEARS ) SO YES I KNOW GOOD CUSTOMER SERVICE WHEN I SEE ONE, THIS IS WHAT I DO ALL DAY. THIS WAS THE 4 TH DEALERSHIP I VISIT THIS WEEK AND THE ONLY ONE I DID NOT WALK OUT.CANELBACK SUBARU TOLD ME THEY DID NOT HAVE A WHITE CROSSTREK AND DID NOT WANT TO HELP ME. AUTONATION SUBARU TRADED THE WHITE SUBARU I PURCHASED FROM THEM. CAMELBACK SUBARU WERE RUDE, LIARS AND WOULD NOT GIVE ME THE TIME OF DAY. I AM NOT EASY TO DEAL WITH BUT DAKOTA DID EVERYTHING RIGHT. THANK YOU , THANK YOU , THANK YOU........ 5 STARS SOPHIA IN FINANCE WAS ALSO GREAT, NO PRESURE JUST PERFECT. NOW A PROUD OWNER OF MY FIRST SUBARU. GO AND ASK FOR DAKOTA .BOUGHT A 2017 SUBARU CROSSTREK WHITE. THANKS TO YOU....EMMANUEL ( FRENCHY)

Low pressure, team sales environment where every employee is willing to help instead of passing you off or making you wait for a particular individual

My wife and I recently purchased a 2017 Chrysler Pacifica and had Kim Carey as our salesperson. What a great Experience! No high pressure. Kim was very friendly and knowledgeable about product. She made us have a great customer experience!

good and fast service.always take my car to autonation for my service.they are the best for service. Thank you, Frederick Baetz.

Gary is the best! Has always taken care of me and the three cars I have owned and purchased from the dealership. He is the go to guy!! TY

easier than I thought - everyone involved fully informed and patient

I enjoyed working with Norman/Nathan Shafer. He was very helpful and knowledgeable about Subaru. Sophia in Finance also made the experience seamless. Great Dealership. This is my 4th Subaru and I anticipate more in the future.

After dealing with several other Subaru dealerships, AutoNation was a much needed refreezing change. I live in Tucson, so my dealings were mostly phone, texts, and emails. And with each contact, they were quick and efficient and helpful. This was such a contrast to former experiences I'd had with other dealerships, it's what made me decide to lease from AutoNation. Then they drove the car I wanted directly to my house! Doing the paperwork was a breeze! I can't say enough about how this dealership made what's usually a grueling experience a PLEASURE. Total thumbs up!!!

This dealership was amazing! Everyone there was super nice and felt more like normal people than the typical car salesmen (or, in this case, saleswomen!). They were not able to lower the base price of the car, but they did work with me to get me monthly payments around what I can afford right now, as well as giving me a deal on some protection warranties. Overall, it was a great experience and I absolutely love my vehicle!

Very friendly and knowledgeable staff. Provided water and snacks. Salesman Nathan Schafer answered all of my questions regarding possible new car lease.

I love my Subaru. Thank you Edgar and thank you Subaru!

Bob P. got the deal done in record time compared to other car-buying experiences I've had. Vehicle (2017 Outback 3.6R Limited) was in perfect condition when we pulled out the driveway. Anyone considering a Subaru owes it to themselves to visit Autonation Subaru in Scottsdale.

One star, his name was Raymond. He was trying his best in a dealership full of rude people. We were promised thing after thing with no follow through and had to make compromise after compromise. When a problem arose it seemed it was our issue to fix, they never even considered dropping the price a dime. They assured us if they have to put $7,000 into it to make it like new they would, but they wouldn't even consider fixing a dented bumper. All this to hear Ray's manager yelling at him in front of other customers in the end, when he is the only reason we still decided to buy. Wouldn't recommend this place to anyone, very poor management.

Service team is spectacular! Bought my Forester there as a well!

To me, Garry G., is an excellent service representative.

Purchase of my new Subaru Forester was very easy process from the start, staff was very friendly, they gave me reasonable price without going back and forward. The most important they did some additional service, like help me to return my rental car. Thank you very much! Senka

Very pleasant and the service met my expectations. Very efficient service.

I bought my new car while I was still out of the country. Everything was handled through email and a couple phone calls. Got a great price with no hassle from the dealership or the salesman. Just the oposite. My salesman, Edgar, was super to work with. Everything was handled with the utmost of professionalism and focus on customer service. When I arrived at the dealership, they had the car and paperwork ready for me.

Just leased a 2017 Forrester that I love!! The sales and finance team are amazing and work wonders with numbers! Best dealership experience EVER!!!

Awesome team, Bo and Mike were great, not only very professional and competent but also friendly and fun to deal with. Very nice facility too.

Awesome experience, would recommend! In and out fast, and we are really happy with the car.

Staff was very helpful and kind. Kyle Stringfellow was 100% honest and so helpful, ready to answer every qualestion I asked and take care of my car issue in the best way possible.

Service does an excellent job on our Forrester! Thank you. Garry, Kyle, etc.

Went in to have normal maintenance on my 2016 Outback. AutoNation Subaru were quick and attentive.

Anthony came out to meet me as I pulled in. Normally I dread car salespeople but Anthony was great. No pressure, unassuming, and very knowledgeable. Sometimes it's hard as a car enthusiast dealing with uniformed sales people but that wasn't the case here. I will definitely be back when I get further along in my purchasing process.

Best buying experience ever .. I do not like dealerships and the whole buying experience, but this dealership is awesome. After getting burned trying to buy a outback in California I reached out to these guys. Kim was my sales person and Mike the sales Mgr. Great team you will not go wrong, look them up please. I got a better deal here than in California. I was initially looking at the Outback Limited and was dealing with this dealership and two others in California. After looking at the car in person I couldn't pull the trigger. Then I saw a Touring model someone had ordered. That was the car I wanted. Galpin Subaru had one, I gave them a deposit over the phone, 3 hrs later they sold it to someone else. DO NOT DO BUSINESS WITH THEM. I reached out to Mike and Kim again, I knew they had this same car. Mike offered me a great price, put a deposit down and flew out to get it 3 days later. I cant not review on the service dept. but as for my buying experience it was great. If your looking for a great deal, a great salesperson, contact Kim at this Subaru dealership. Thanks Again !! Linda

Gary at Subaru Scottsdale service is always so helpful and takes good care of his customers. He is polite, courteous, knowledgeable and a good listener. The service department has taken care of my Subaru Forester for 3 years.

Had a 11:20 appointment for an oil change and got out of there in 1 hour and 45 minutes. The charge was waived by the service agent knowing the wait was excessive. He indicated they got slammed by walkin business but why not make those people wait in that they didn't have an appointment. They had so many people waiting there was no place to sit

Friendly and good service provided throughout the buying process

I have to admit, going to a car dealership is not one of my favorite things to do. My wife and I are totally pleased with our car buying experience here. Tony, Coco and John with his follow ups after purchase were great. Highly recommend this dealership.

First time buying a car. It was a great experience. Everyone was very personable. Kim and Mike were able to get my a great deal on my Subaru Crosstrek. Thanks Autonation!!

Tried calling about a car featured online. I've called four separate times (and even looked up different numbers to reach them) and I can't get a real person to pick up, despite letting it ring for 2 full minutes. How disappointing -- I was seriously interested in buying the featured car. AutoNation: consider investing in voicemail!

I am from Denver but needed a few things done on my Legacy before driving back. From the moment I walked in, Gary made me feel at home. They had everything, donuts, water, fruit, wi-fi, and a number of computers to boot. I listened to Gary talk to a few other customers who came in and he was just over the top pleasent. I thought to myself, this is the right guy for the job. I hope they pay him what he is worth. I was in and out of there under an hour. I own a small business and am always impressed when I feel like businesses are doing what they can to keep their customers happy.

Courtney Barrett was great! No pressure to sell, very accommodating and informative. Love my CrossTrek!

Excellent service, and I got to stay in the shop and talk with the mechanic as he worked on my car. I learned some stuff...

My tire pressure light was on and I called if I could get appt. The gal on the phone was very kind and helpful when I went in. I went right in, they found that there was a nail in the tire. The service rep was thoughtful and asked if I wanted it fixed and it wouldn't cost anything. He finished in a very short time. It was easy. Love it!

The maintenance staff here were exceptionally rude and unfriendly. I rather drive all the way to Chandler and deal with a friendly Subaru store than deal with these associates. Very poor experience. Will not be back.

Called the service department for a dead battery. As usual got excellent service from my service rep Gary. Great service department and exceptional service rep.

Highly accommodating. We didn't have a lot of time on our initial visit and Kim coordinated it for us to return the following morning to compete the paperwork.

Overall Experience at this dealership was amazing! Mike M. Hooked it up with a 17 STi. I freaking love the car! Everyone there was really nice and courteous and had a lot of knowledge in the vehicles. Took care of me and got out quick, went over all the features on the vehicle before I drove out of the dealership. Mike also even called to check to see if I got my car home safely! What really? Never went to a dealership where the people actually care about their customers! Definitely coming back to these guys when I purchase my next vehicle!

This team was exceptional. I never felt pressured or like I was with slimy car people. They made sure everything was tailored to my wants and needs and gave great suggestions for my situation. The bonus is that I absolutely love my car! I have been a Honda person for the past 20 years and can now call myself a Subaru girl. Super experience all around.

I like going to the car dealership about as much as most people like going to the dentist! I even work in sales, but can't stand the high pressure atmosphere. The team at AutoNation Subaru has changed my mind on car buying! They were top notch, no pressure, understanding and very accommodating. I would highly recommend anyone to go buy their next car there. Mike and Elijah were so awesome! I can't wait to go get my oil changed to stop in and say hi!

Excellent as usual. Gary was super . G

We had an appointment and the service department staff was very helpful and courteous while we were there. They got us in and out they are great and always helpful.

My service manager, Eldon, took care of me and my vehicle. Dropped my car '93 Olds Silhouette van for oil gasket repair and drove away with a 252-mileage loaner!!. Eldon called the warranty company and pointed out to the inspector other items that may be covered for repairs. When my vehicle is ready, no pressure to immediately return the loaner. Now my vehicle is purring happily. May get 2 more years out of my van.

Very pleased with the buying experience. No pressure from the staff.

Autonation clearly wanted my business. I knew what car I wanted (WRX Premium) when I started visiting dealerships. The salesperson, Dakota Heilman, quickly grasped that I knew what I was looking for and worked with her manager to find a car that fit my needs. They found the car at another dealership, made a swap with that dealership, and had the car cleaned, prepped and ready for me to drive home within two days. Dakota Heilman did an excellent job of finding out the particulars of what I wanted and making the deal at a price I was willing to pay. If you are sick of high pressure salesperson who try to push you into options that you don't want, see Dakota--she is a breath of fresh air.

Michael Minick is the best. He got me into the car of my dreams!!! Couldn't be happier and recommend Mr Minick to all

I have taken my Subaru Outback to Gary for 10 years! My car is as good as new! The next car that I buy will be from this dealership.

I have no complaints, have been coming here for years.

Thanks to the team at Autonation Subaru for helping us buy our CPO Forester. This is the car we needed and wanted for our move to Colorado. They gave us a fair price for our trade in and honest when the all weather floormats were missing. We appreciate how easy the experience was.

Good salespeople, but very primitive management with low standards. Strongly recommend going elsewhere.

Excellent service from start to finish. Couldn't be happier. Thank hyou AutoNation Subaru Scottsdale!

The buying experience was so great, I really got what I wanted and no one on the sales team tried to push a car on me. I will continue to do business with Auto Nation as long as they keep doing the same great work they do now.

How Ice, made my Dreams Come True! Few weeks ago my girlfriend and I, decide to take a trip to Maryland in our brand new WRX. Sadly we hit a patch of ice and it would forever change our lives. The car I had for only two months, and spent countless hours on, and so much money. Is not totaled and will be forever out of our life. The insurance was covering the accident, but none of the aftermarket work or parts I have put into the car. So now I had to start all over, and spend more money on a new car. My previous car salesmen stayed friends with me after the purchase of the WRX, heard about our accident, called to make sure we were ok. He worked as hard as he could to get me in another car ASAP and even drove out of the city limits to pick up a car he thought I would love. I went down to “ the previous dealer” and it just wasn’t going my way. It looked like I wasn’t going to be getting into an STi, which I wanted to since I spent all this time making my WRX into a STi. They did say they can get me into a car I was in previously, but I didn’t want to start from scratch again. I then remember a message I got from someone in my car club on Facebook (Simply Subie Arizona) that he can beat any deal out there. So I sent Andrew Tackett a message and we set up a time and I found myself at AutoNation Subaru in Scottsdale. I got there and he was wrapping up with the previous customer, and normally I have no patience, and I already saw the car that he brought out front for me. So I knew he thought of me, he just wasn’t ready yet. So I asked if anyone else can help me, then Mike Minick walked up to me and instantly recognized me and said you're just here to see the STi right, come to find out that he is also a member of SSAZ. I was so new to the group, I only knew a few people. He even mentioned how sorry he was about losing my car and joked about adding all my stuff to the STi. Which was my plan all along and just showed me that I wasn’t just a Paycheck to them, but was a person. Since I already knew everything about the WRX, I just wanted to know the difference from the WRX to the STi. Mike walked around the car and showed me everything. He was showing me a Pre-owned car that looked brand new and the only damage I can see or find was a scratch on the rear bumper. The previous owner even left the plastic on the radio. So to me I was just buying a slightly new car. It had less miles on the car then my WRX. I test drove the car and instantly feel in love. I had my girlfriend and son with me, so I let them walk around the car and see it. My son was so excited about the trunk wing, and this time, my girlfriend was there to see everything and all the options. She loved the car from first glance, she saw it before me as we pulled in. She said it was perfect and was customized to just me. Then we opened the door and she saw the interior, I can see her eyes just sparkle. I had a feeling we found our car. Next part is what everyone fears, the negotiations and back and forth. But it went simple, the car was already marked 3k off what the mark was asking for, which I thought was a steal. I did do some haggling, and got the price into a range I felt comfortable with. So for $8 more dollars a month compared to my last car. I had a STi…..SOLD! They even agreed to fix a dent we later found on the rocker, install my previous exhaust, and add some tint on the windshield. They went above and beyond what I expected. Andrew even threw in some shirts and an cargo net for our car. The process took maybe 5hrs. I couldn’t believe it, no hassle, no fussing around. I could tell they really did try to make sure I got into this car. A car I was drooling over since I was 15, I’m 33 now. I was next brought into the Hotbox I call it, the additional sales part and final signatures. I sat down with Anglee Brown and we began the add-ons part. I wanted extend warranties on my last car…but I couldn’t afford it I was told by the banks. So I let her know what happened last time, and she looked at me and said hold on. She found a way to lower my monthly interest and payment, I mean what else could you ask for! We went over every option that was available and things I would want, she never once made me feel like I had to have it. I ended up getting everything I want and got an additional 5 service (Oil Changes for free). I ended up getting the car of my dreams, a car I wanted 2 months ago, the car I thought I was getting into a week ago…for $33 more a month then my last car payment. I left the dealer with so much joy and smiles. I had my family with me and they all made sure we were happy the entire time. As I was driving off the lot, it hadn’t hit me yet. But pulling into the restaurant to celebrate, I heard the car “RUMBLE” and I just broke down into tears….I owned a STi!!! Thank you AutoNation Subaru, Mike, Andrew, Anglee, and anyone else there that made our purchase perfect! Proud Owner of a Fully Loaded, 2016 Black Subaru WRX STi Steven Russo DeadPool is Back!!

I went in to Auto Nation Subaru on Frank Lloyd Wright to get a couple recalls tended to. In the process, was advised I needed a 90,000 mile service and front arm bushings replaced, and right front low beam replaced. the total was to be over $1400. After several phone calls and 2 requests to Flagstaff Subaru to have my service records faxed to Auto Nation, managed to verify that the 90,000 service had been done at 83,000. That just left the arm bushings and light bulb to be replaced. Auto Nation, in the end, agreed to match (maybe even reduce) the price of another local Subaru dealership for the bushing replacement (Instead of it being $610, I think was the original quote, it ended up being $553). However, Only after I brought in the extended warranty PROOF that the light bulb was covered and should not cost $75. did they agree to not charge for that. That's why I gave them 4 stars... All in all, I was very pleased with their service. It was timely and done according to time frame I was given.

A dealership is a dealership, but AutoNation Subaru Scottsdale is one of the better ones. I bought my '09 Legacy 2.5i Special Edition there for a pretty good price and they go out of their way to make you happy.

I have used the Scdl. Subaru service dept. since I have gotten my Subie! I have found that they have always been truthful and helpful---especially Asst. Svc. Mgr. Garry Gonce! I also appreciate that they are open on Saturdays. My only complaint is that they should have built a larger building/lot when they moved to FLW---they are really cramped in this location & now there are no empty lots to expand.

This is the second outback we purchased from Auto Nation and have been completely happy. Mike Minick was able to get the last brilliant brown Outback Touring on the west coast.

PURCHASE A SUBARU AT ANOTHER DEALERSHIP BUT USE THE SERVICE DEPARTMENT HERE - THEY ARE THE ONLY GOOD DEPARTMENT AT AUTONATION SUBARU

The service rep. was friendly and called me when an additional item was discovered.

It was so easy and they really worked hard to get the numbers I wanted

Always helpful and accommodating to busy schedule.

Mike was easy to work with and friendly. They got me a better loan rate than my bank too.

AutoNation Subaru does a really outstanding job. They have always treated me with courtesy and professionalism

I went to get my car fixed since the battery died. A month ago I went to camelback for the same problem and they refused to give me a new battery. I was hoping autonation would help but they did the same thing as camelback which was not replace the battery since there was nothing "wrong". I had to go all the way down to Chandler Subaru Superstore which was 46 miles one way.

The dealership and service has been very professional and helpful.

Just bought a used Outback from Autonation Subaru Scottsdale last weekend - great experience - Otto is the best!

Was greatly satisfied with the service and advice I received from Auto Nation Subaru.

I bought my forester here in 2014 it was a pleasure working with the sales department but the Hero of my story is Eldon from the service department always has a smile on his face and gets the job done he makes getting an oil change a pleasure. Eldon still understands customer service. Thanks Eldon!!

Well run Subaru dealership; low key salesmanship. Dealer provided after-sale followup on tech details of a new Forester model.

Great experience here at auto nation, Michael the manager is a absolute straight shooter that was a pleasure to do business with!

great dealership.great people.excellent experience

Had a good experience buying my 2013 Outback there. Service department has been outstanding! Their expertise, demeanor, and generosity engender more loyalty than I have ever had toward a commercial establishment.

I bought my BRZ from Auto Nation back in November 2012. It was a pretty painless transaction because at the time, they only had this one BRZ and the price was the price. The sales and financing staff were knowledgeable and friendly with no high pressure. The initial service costs were very reasonable due some promo offers, etc. I recently returned there for an oil change and new windshield wiper blades. The bill? $116!! Pretty pricey in my book. $44 for wiper blades? I had new blades installed on my Chrysler Aspen at a dealer recently for half the price - $22 and I thought that was high. The oil change was $78. They gave me a $6 discount coupon. Whoop dee do! I won't be returning here for any additional service on my BRZ especially considering that I live nearly 2 hours from this dealer. As an aside, they are always courteous and I like that they wash and vacuum the car before returning it after the service is completed.

I found my Subaru Outback online and A to Z really loved the experience at Autonation. Anglee was my sales manager. She is top notch, exhibits the highest amount of professionalism, and knows her cars. Thanks, Autonation!

Angelee is a wondeful sales woman. No pressure took time and had options and was very knowledgeable. Hope she is there for my next Subaru purchase. Love my car

Scheduled oil change thru warranty. In and out service.

Great location, easy scheduling and very attentive Service Reps.

Always a good experience. Eldon knows who I am and knows my Outback. I don't know how he keeps it all straight with so many customers, but he does. Thanks for everything, Eldon!

Second oil change for my new forester.Everyone was great, I was in and out in an hour, with a complete list of services, they even washed my car when it was done. Thanks autonation Subaru, we'll be back!

One of the best dealership experiences I've ever had! I felt no pressure with anything and everyone really wanted to help me out. Anglee was very knowledgeable and sweet. Highly recommended!

Car buying experience was good, and the customer service and attentiveness by Anglee was excellent. Thank you.

Not a fan! The car I was looking at was posted on Autotrader AND their own website for $25,000. I even talked to one of the sales associates, Mike, who told me it was $25,000 over the phone. He mentioned there had been modifications and that they were looking to get rid of it. So I go in and they did NOT mention verbally or anywhere else I could find that the $8,000 of mods to the vehicle was NOT included in the price they were advertising. So out the door price came out to $37,000! Total waste of my time and would have preferred they'd been honest with the price before making me drive 30 minutes for nothing.

No nonsense. Straight-forward paperwork. Everyone courteous.

Buying my Subaru from autonation Subaru was the best car buying process that I had ever had and I buy a new car every year I will be going back

Ron Chalene was an outstanding sales representative. He answered all our questions and was very informative and patient while we compared the Outback and the Forester. Tony White was very helpful with finances. We had a very positive experience with the dealership. My mother is seriously interested in the purchase of a Subaru SUV and said she will drive out of her area to go to Scottsdale Subaru because of my experience.

Shelby was patient as I sat at her desk for hours debating on if I wanted a new car.

Pretentious and dont gaf if they get your business. I was with my buddy when he got his WRX there and we had a running joke about the fake ass salesman we had. Kept calling him Tadd Chestersmith the 3rd. The only thing he was missing was the sweater draped over his shoulders. Go to another dealer in the valley unless you relate to the name Tadd Chestersmith the 3rd.

Subaru Legacy runs like a luxury car! Give credit to Consumer Reports for convincing me to purchase the car. Its review is accurate.

Gary's unsolicited minor dent repair service contact was much appreciated

I went to the dealership with very specific requirements and the whole team worked with me to get the exact car I wanted shipped in from another location. I was never pressured to buy something else which was what I was afraid of. A pleasant transaction all around.

They went out of their way to order me the car I wanted and were very helpful in getting Me what I WANT and not just what they have to sell. Most dealers (I do not believe ) would do that. They are interrested in instant sales. They still gave me the deal thay they would have givin me for a car in their ready stock. I am very happy with their SERVICE for me.

Thanks for the great service. Love the fact that I make an appointment, all runs on time and you offer me transportation to somewhere I need to be while my car is being serviced. Love my Subaru💕

Mike Minick is the best he truly finds the perfect subaru for your own personal needs! I love my crossteck and I wouldn't have picked a better model for me and my family.

The buying process went smooth! Hollis Adams and Tony (the finance guy) gave me a great deal. I could tell that they were really trying to help me get the best deal possible. Highly recommend this dealership!

I brought my Forester in for its first service. It was no muss, no fuss. In and out in an hour, fresh fruit to eat in the customer lounge, pleasant people and a chance to come in out of the heat. It worked fine for me.

After shopping for many month, and looking at many models including, I just bought a new Subaru Forester. I love this car. And my experience with this dealership was about as hassle-free and upfront as anyone could hope for. I would (and will) recommend this dealership to my friends, and this car is one of my all time favorites. I love it as much as my old Isuzu Trooper and my BMW 5, and more than my Toyota FJ.

Garry is very helpful and makes everything easy. //////////////////////////////////////

Kyle was my service agent and he was very helpful.

Had to tow my 2007 Subaru Legacy car in for an extensive repair. Never met the Service writer before. I had the AutoNation extended warranty so he had to coordinate the repair approval process with them. He called me when my car arrived (2 days prior to my scheduled appointment). He worked on my car ahead of my appointment (1 day early). They fixed it and was able to get the car back early. Was extremely knowledgeable and professional when we came to get the car. Would absolutely recommend AutoNation Subrau with no doubt they are competent, caring, go the extra mile Service Dept team!

In for a minor service, ASM Gary got me in and out fast and updated me while they were performing the work. This dealer has been excellent since the first time I came in shopping for a car. Their parts specialist, Jeremy, was very knowledgeable and helpful with questions I had.

Had the best car buying experience ever. Thank you Peter Zarate!

I came in with a somewhat unusual problem, my parking brake was not working. Eldon and the crew diagnosed the problem promptly and since it was not a common problem, had to order the parts. The parts arrived as promised, an appointment was made and the car was repaired in less time than quoted. I couldn't be happier, Thanks Eldon!

Geat experience. Friendly sales. Not pushy. Transparent pricing and communication.

Went in for routine service with the current offered coupon, and Kyle (Assistant Service Manager) went out of his way and offered up greater discout coupon.

We were very surprised at the ease of scheduling and the time it tool to have our Outback serviced.

I never thought I would give 5 stars to a dealership, but this one deserves it.

Friendly people who try to work with you.

My 2015 Outback was in on a recall notice regarding the emergency break. The repair work was done on a timely basis, and the agent spent several minutes answering my questions regarding other vehicle items. This was appreciated, as my car is relatively new and I still had some questions.

My purchase was a cash deal, it too way to long before I was out the door

A general manager that knows how to mange things and people with class.

Very pleased with my experience with Mike Mallon at Scottsdale Subaru. All my questions were answered and my new Forester arrived on time and exactly as I wanted it.

Hollis was extremely knowledgeable about the WRX I bought. He knew the ins and outs of the car and how to get the best pricing on both the car and insurance. The facility itself was well kept and everyone was very pleasant.

I recently decided to purchase a Subaru Outback and a friend referred me to Mike Minick at AutoNation Subaru in Scottsdale. I have purchased several cars in my life and have always disliked the "games" that some dealerships play. The whole team at AutoNation Subaru were up front and made the whole process stress-free. There was never any pressure and they were patient with my questions, concerns and the 3 hours it took for me to decide on the color Outback I wanted to purchase. Once you purchase the car, they don't forget you. Mike has contacted us a few times to make sure we're happy with our Outback and if we ever need help with any of the features we can always contact him. Thank you Mike, Brian and Tony for everything!! This is by far the best experience I have had purchasing a car!!

I would highly recommend auto nation Subura to buy a vehicle.

Great service, no pressure, highly recommended. Hollis took care to make this a smooth process.

Went to purchase my first new credit and everyone was very friendly and helpful.

Within one week, my husband and I were able to buy a new car for our new little family that we needed. We are expecting our first baby in 2 weeks and they helped us to get this within that time frame! So helpful and so appreciative for them!

As you can note by my age (78) I have purchased a lot of cars in my life. My experience at THIS dealer ship was by far the best experience I have had in recent memory. From the time I entered the sales office to the time I left I felt welcomed. My sales man Santos Guerra was extremely easy to work with, he had good knowledge of the vehicle I was interested in (Forester), in fact once we had agreed on the deal, he drove to another location to retrieve the car I wanted and had it cleaned and filled with gas before I left that day., thats what I call service. Any other dealership would have had me come back the following day to pick it up. From the manager Dave to the Financial manager Tony and not to forget Carol the customer relations manager, I truly felt that they wanted me to be a part of the Subaru family. Know I know they wanted to sell a car, but I FELT that they wanted ME to have the car I wanted at a price I could pay (a great deal). I would encourage anyone looking to purchase a Subaru to visit this dealer if you are looking for a great experience EVEN if you are just looking.

The salesman was extremely helpful. He wasn't pushy, and listened to what I was looking for. I was very happy with the salesman and his attitude. I will be going back.

Great place to purchase a car and to have a a hassle free car buying experience!

I was in the process of looking for a new car as mine was totaled. Sales staff was eager to help in finding the car I was in search for. Sales staff remained in contact throughout the process and assisted in finding a happy medium across all parties. Overall, a positive experience with my first car purchase.

Salesman Richard Rollnick was a pleasure to work with. His patient, helpful, knowledgeable, no pressure style made this my best car buying experience ever. I love my Subaru Legacy.

That was a great car buying experience I just had! I got my dream car, a WRX, with single-digit APR financing (for me that's huge), some cool advice, and even some modding ideas and a modder referral. I'm not going to void any warranties but it's fun to know what my options are with such a fun car. Also, I love this car! Glad these guys didn't blow any smoke, they're very friendly and polite. If your getting a WRX, ask for Hollis. :)

I got the car of my dreams (WRX), financed with single-digit APR, got great advice and even a referral to a local modding shop! This was a blasy, and I'm a fan! If you're getting or looking at the WRX, ask for Hollis, he's the man.

That was a great car buying experience I just had! I got my dream car, a WRX, with single-digit APR financing (for me that's huge), some cool advice, and even some modding ideas and a modder referral. I'm not going to void any warranties but it's fun to know what my options are with such a fun car. Also, I love this car! Glad these guys didn't blow any smoke, they're very friendly and polite. If your getting a WRX, ask for Hollis. :)

Absolutely the best service department I heave ever dealt with. Service people were fantastic, facilities were great and really enjoyed the coffee and doughnuts.

Our salesman Ron Chalene went out of his way to assist us in our car buying. He was helpful without being pushy. He worked hard to find the car we were looking for. He has had good follow up after the sale and delivery was complete. We had a scratched window film that was take care of immediately. He even filled the gas tank.

Everyone was very friendly and very helpful, especially Austin. We purchased a 2016 Subaru Outback. We had the services of an advocate, a certain 'Car Insider' that I am sure helped everything flow smoothly and quickly and whom recommended AutoNation Subaru Scottsdale as one of the two best Subaru dealers in the whole Phoenix Metro area . The facility is modern, clean and there was no pressure. We are looking forward to having our maintenance down there. We spent many, many hours researching the Outback and it should be a super vehicle for us. We are very happy with it.

THANKS FOR HELPING ME FIND THE BEST CAR I ALWAYS WANT

Found the car I was looking for on the internet. Called the dealer,Autonation Subaru in Scottsdale. I had already printed the carfax and took it to the dealer. The car had been pulled up to the dealer's door ,running and waiting for me to test drive.. They gave me a fair trade in on my truck and in was driving out the door with a full tank of gas. I need a second car for my daughter. Jeremy is currently looking for me. I would ( will ),definately buy another car from from Autonation Subaru.

It was a pleasure to do business at Autonation Subaru Scottsdale

I knew this was going to be different. when I wasn't accosted the moment I arrived on the lot. When the salesman (Santos Guerra) courteously approached me, asked what my needs were and proceeded to deliver on what he said. Which was: " I could get aggressive pricing on the Limited vs. the Premium". Not many dealerships have actually delivered on what they had promised, Scottsdale AutoNation Subaru is an exception. They did what they said they would, The entire staff: finance, sales, closing, (Tony was Awesome) etc was very forthright and professional. Did I mention that there were No Dealer Add-ons? How refreshing to find a dealer that doesn't have to resort to this practice to recoup their "low prices" they advertise. I commend Scottsdale AutoNation for not doing this. Thank you for the 3 hour purchasing experience!

From the time I arrived at the dealership and being able to look around on my own for a few minutes, I was not accosted and pressured in any way, I knew this was going to be different. It was. Friendly, courteous, and Honest about what could be done. why Honest? Because hey did what they said from the very beginning, that they could make an aggressive deal on a Limited as opposed to the Premium and be at or near same cost. No hassle financing, I spent a relativley short time at dealership beginning to end, (about 3 hours). Did I mention they DON"T have any Dealer Add-Ons? Well, they don't, other dealers can quote low prices but get their money on the unnecessary add-ons. I highly recommend this Subaru Dealership (AutoNation in Scottsdale, AZ).

Great experience, easy to buy --- will be recommending to those close to me. David Miller in sales was awesome.

From our first test drive until the financial paperwork was completed we experienced great customer service. Santos went above and beyond as he took the time to show us how most of the bells & whistles worked on our new car as my wife and I are still old school. We were very happy with all the employees we worked with.

PROFESSIONAL and FRIENDLY and NO SALES PITCHES ! HELPED ME SET UP BLUE TOOTH TELEPHONE, STARLINK, and RADIO/INFO SYSTEMS.

I typically don't like dealerships at all. Especially for used cars but I wanted a Subaru impreza wrx hatchback which subaru doesn't make anymore. I contacted many dealers about it and most of them acted like it was a crazy request. Mike from Autonation called me about a week after I inquired with several dealerships and told me that they had just gotten the car I was looking for in. I scheduled a test drive and showed up at the correct time. Mike was busy which I was a little bummed about because he's the one who helped me out. However Dave Miller came and helped me out and we closed on the car. He offered a lot of options and did everything right. When I went to finance they explained all of their warranties very well without being pushy at all. They were extremely nice about the warranties and made it clear that it was my choice to purchase one. I did choose to purchase one because it seemed fair. The next day I took my new car in to get it checked out and see if it needed any work. They had it for a full day which they said it would only take 3 hours and when I went to pick it up they said all they did was put some new tires on it. I didn't have to pay for anything which was awesome. But the service department seems a little iffy. As far as dealerships go they were very good.

Amazing Customer Service from the moment I parked my car to the moment I left. The salesman Hollis was extremely friendly, knowledgeable and professional.

Austin and the crew were fantastic. We came up from Tucson because Tucson Subaru doesn't sell cars on Sunday. We traded my wife's 2015 Dart in on the Impreza and got a *much* better car for the money. Everyone was very helpful, the facilities were top notch, and doing the deal was easy.

great facility,great crew,was a freindly atmosphere.No pressure sales,great deal on our new car,i would recommend this dealership to my mom

Perfect. Great service. Loved your dealership. Helped me pick out the car i really loved. If you go there ask for Ron Schuler. He helped a lot.

Bought my first subaru here. Logan and ward were very helpful and knowledgeable. They keep it simple and don't try to skew the situation with sales pitch.

Best Subaru store in Az. I have been to all of them and this one stands out by far. Solid sales staff, Management always helpful, and the service department is award winning.

I had my vehicle serviced at this location - oil change, tire rotation, etc. They were all very kind and helpful, and had the work done in about an hour (which is what they quoted me). They do have a small waiting area with bottled water and hot coffee, but I was a little bummed that there were no bagels, donuts, or any other kinds of snacks.

Very easy to deal with and little noise along the way. I bought this care remotely for my daughter and felt very comfortable that they care about their customers.

Bought new car. Nicholas was the sales person. Very professional, helpful, knowledgeable, and put in extra effort to locate vehicle I was looking for. This dealership offered best deal and trade in. I would recommend Nicholas to any person interested in buying a Subaru.

The staff at AutoNation will make your car search simple. Everyone at the dealership was friendly and helpful. They weren't scared to do better than their competitors. These guys go out of their way to meet the customers. Talk to Richard Rollnick if you are looking for a WRX or STI as these are his specialty. I went from Tucson to Scottsdale(almost 2 hour drive) to get my WRX. Don't settle for a mediocre car buying experience when looking for a Subaru. Stop by AutoNation Subaru in Scottsdale!

My husband and I purchased a 2016 Subaru Impreza 2.0i Premium. We decided that we wanted to upgrade. AutoNation Subaru allows for a three day grace period to decide if you want to keep the car you purchased. So we went back down to the dealership to swap it for a 2016 Subaru Legacy 2.5i Limited. They were more than accomidating and friendly. We love our new Legacy and the way AutoNation does business.

I dealt with many dealerships during this car buying process. I chose automation Subaru because the salesman was friendly and professional. This something I can not say about a few other dealerships. He went out of his way to help me and also gave me the best price. The actual buying process was simple and easy.

I dealt with many dealerships in an attempt to purchase a vehicle. This dealership had the best price and the friendliest salesman.

I recently bought a BRZ from Will Chesney and he was amazing! I've been talking to him for about a month on and off until he made an offer that made me go, "Wow, I gotta go check it out!" And that's exactly what I did. Will let me go out on a test drive and made the process pretty smooth and easy. The only thing I wasn't a fan of during the process was the finance department. That could greatly be improved and for my day to end with them before riding out with my new car, I really wish it wasn't. My recommendation for future Subie buyers out there, get a car from here, it was great. But I really recommend you get your own financing. Just my 2 cents. Facilities was alright, nothing special. Wasn't big or fancy.

We drove down from Tucson, Ron and Eric had everything ready and in order to speed things up as much as possible. We have 2 small children so we really appreciated it. The process with the sales men was great. We had a few people ahead of us in the finance department and we had to wait awhile but everyone in the office was so sweet to our kids. Thank you all so much!

It was great working with Nick Glyman. He was professional and helpful....also very pleasant. Best car buying experience I have ever had.

Good, honest friendly service. Will bring my car here for all future service needs.

Was the most straightforward and best car buying experience I've had. Big thank you to Toni Fuller and Dave Miller.

Great buying experience. Ron Schuler was very attentive and helpful. Would definitely go back to them.

Terrible experience. It's profit over people here. Stay away.

Horrible experience there. I feel very insecure when sitting there and trying to buy a car from them. But for general car purchase, people feel uncomfortable because you never know in which part you will be ripped off and be cheated. So I totally understand that. But the point is after I bought the car, their follow-up service is terrible. Oh let me change the words: no follow-up!! No phone calls, no surveys, nothing! Personally I don't want to deal with them about anything after I buy the car. But there are two things that they didn't get them done when I was buying the car on the same day. First of all, they could not give me the second car key because they do not have it (by the way, I could not understand why the second key is not there because the manufacture should automatically deliver two keys at the dealership). So the dealer told me it would take them three days to request the key from the manufacturer and he will call me after that and then I could come in to pick it up. One week passed, no calls!!! I called back, cannot reach out the person first. Second try, he picked, and I asked about the key. He seemed totally forgot about this issue. And he contacted the service department to check if the key was there. And he got back to me saying oh yeah, the key was there. But he said oh I didn't know why the person (I didn't know which person he was referring to)...didn't call me. Anyways, many excuses!!! And I said ok then I am gonna come and grab it. He said ok. But after that, he called me again saying that key has not been programmed yet, and I need to come in and wait there until the key is programmed. The whole situation seemed to me that their service was so unprepared and did not pay attention on customers. Another thing is about my plate. I told them I wanted to keep my old plate and they agreed to transfer that to my new car. And I signed the sheet for letting them transfer my old plate. They even scrolled my old plate on my new car before sticking the temporary one on it. Then guess what happened? I got a new plate from DMV a couple of weeks later. I called the dealer agent. He said it is the responsibility of finance manager. And he transferred for me. Another guy picked up the phone, and then saying oh the finance manager was not in and asked me I should go to DMV by myself to figure this out. It was not their business to do that...Which is totally irresponsible especially I signed the paper with them. But they are not capable of doing this job just because the finance manager FORGOT about this. How could you FORGET about this? It's your JOB!

Fail. Went to take an Outback for a test drive. The salesman after a half hour could not find a car to take out. Kept running around the lot with a key fob. Finally left. Not good.

The salesman Michael Marston and the young lady manager were real nice to deal with .Everything was going very smoothly until we had to meet with the financial mgr...He made what was a nice experience into not a nice one...He was not very friendly, and did not transfer the license plate I already had to our new car...I also did'nt want an extended warranty, but some how I bought one unknowingly....I sent it back when I received it in the mail for a refund, but that did'nt happen.....But we love our new Subaru Forester, and we will put the bad part behind us and will go back there for any service we need..I do not know the the validity of my extended warranty at this time, since they did not return it to me when I sent it back,,But I more than likely would never need it any way, I only drive about 5400 miles a year, and I'm 88 years old, 39 months is plenty long enough factory warranty for me...

i found a great used car and contacted this dealership about it. over the course of 2 days, i talked to the salesperson about it via phone, text, and email. i agreed to come see the car at noon the next day, which was a 150 mile one way drive for me (which they knew). i got confirmation from the salesperson, and also a call from a sales manager thanking me for my interest and also confirming my appointment for the next day. next day, i head out of town to keep the appointment, and 15 minutes from the dealership i get a message from the salesperson "i hope you haven't gone very far yet, but we sold the car you were interested in. sorry about that." UNBELIEVABLE!! they KNEW i had a long drive to come see the car, KNEW i was VERY interested, and this was how i was treated! i called the saleperson, and asked why they would do this to me? i was told "you hadn't committed or given us a deposit, so we were free to sell the car". now that may well be true, but never ONCE did anyone bother to ask me "would you like to put down a deposit?" or tell me "since you have a long drive, i need to let you know there is a chance the car could sell before you get here if you don't give us a deposit to hold it". BUT NONE OF THAT was EVER said. i called again later and asked to speak to the sales manager to voice my complaint about how i was treated. i was told i would receive a call back. and of course, i did not get a call back. no apology, no offer or any interest in trying to do something to make it right, NOTHING. 5 hours, 240 miles, and half a tank of gas - wasted - thanks to crappy customer service. easily the worst i have been treated by any car dealership that i have ever done business with. totally disgusted.

Very good service, took less than hour to come and have all done with buying a car. I especially appreciate that people stayed past their regular business hours to complete the deal. They also were very helpful in settling all insurance issues.

I had a excellent experience buying my Forester from AutoNation Subaru. The sale rep Ron Schuler explaining the product. He did not pressure me for a sale and was extremely knowledgeable about the product which eventually led me to the purchase. He has been extremely helpful since the purchase with check ins to insure I am happy with the vehicle and if there are any questions I have.

From beginning to end customer service and knowledge of Subarus was TOP NOTCH! Will definitely keep Autonation Scottsdale in mind for future car purchases!

Gary at Auto Nation Subaru is the most reliable and thorough service I've ever had. I especially like the effort he made to arrange a combination of repairs and toutine maintenace to reduce duplicative labor steps and rhereby save me $$.

We purchased a 2015 Forester at Scottsdale Auto Nation Subaru. Sales person as well as the manager were knowledgable and polite. We got a fair price the new vehicle as well as for our trade-in. Finance person was also polite and efficient. Overall experience was excellent.

It was a pleasure purchasing my 2015 Forester Limited from the Scottsdale Subaru dealership. Extremely helpful salesman Nicholas Glyman

From the time I scheduled a service appointment, with Gary Gonce, over the phone right through to the last stop at the cashier the service was super. Everyone I met was super friendly, very knowledgeable and courteous. Whether at the coffee machine, the service writers desk, or in the service bay. I would not only come back for service but would highly recommend AutoNation to anyone.

I had been looking for a brz in the vally for quite few days,and AutoNation Subaru is definitely one of the best dealers you should going to,didn't trying to sell me anything,nice customer service.

Excellent service - even when the new used auto broke on the way home. Repairs were timely and very efficient. We are grateful to all of the staff. I sent an e-mail message a few days ago with greater details and Michael responded back to me.

Good service. Only complaint is that I felt i had to wait alot.

Worst experience I've ever had with a car dealer... First a bait and switch on financing, followed by an unpleasant experience to make things right, and now I'm sitting here for over an hour at the dmv because I was told I would be getting new plates (with me reconfirming info multiple times) yet when my registration came, it had my plate # from my trade in. This wouldn't of been a problem if the dealer didn't already destroy my old plates. Tried calling my sales rep to rectify the problem and he basically said it was my problem and not his... Hence why I am sitting here at the dmv as I write this. Only buy from this dealer if you want to waste countless hours of your life because of their incompetence.

I purchased my second car from Auto Nation Subaru in Scottsdale. Richie R. was my salesman for both purchases, he did an excellent job. Any questions I, or my husband had he answered. He was very helpful and made us at ease in the whole buying experience. I would recommend him for your next or first car buying experience, he's great. And the dealership as a whole was a great place to visit. I give them five stars.

My salesperson, Richie, was very knowledgeable about the product he was selling and was able to help me compare similar vehicles. He was patient and helpful in my car buying experience.

I recently purchased a '15 Subaru WRX from AutoNation Subaru Scottsdale and Richie R. was my salesman. The overall experience of buying my first vehicle couldn't have gone better. Richie had all the answers to my many questions and made me feel right at home at the dealership and in the car. I do a lot of research on my own when it comes to big purchases and even though the WRX pretty much sells itself I probably would not have bought that car if it wasn't for my awesome salesman, he knows his stuff. Thank You for the wonderful experience and I am loving my new car!!!!

I recently purchased a '15 Subaru WRX from AutoNation Subaru. After receiving several bids from other dealerships for a price on a new WRX, AutoNation Subaru provided me with the lowest bid. When they were unable to provide the WRX with a sunroof and a manual transmission, they offered me a WRX with a sunroof and an automatic, a $1,200 upgrade, at the same price they quoted me for the manual. With a minimum of negotiation and no hassle whatsoever, AutoNation Subaru made a deal that was several thousand dollars below MSRP, not to mention several thousand below invoice. I would highly recommend AutoNation Subaru to anybody in the greater Phoenix area whose in the market for a new Subaru. It's worth the drive from anywhere in the valley. In fact, even if you live well outside the valley, it's well worth the drive.

Another great experience....a no non-sense, upfront and laid-back atmosphere with the KNOWLEDGE and service to back it up. Most other places I tell them about the Outback, but Jeremy knew his stuff.

Dealing with Richard was a pleasure. He honored everything discussed with me and made the buying experience simple

After 13 years I found myself needing a new vehicle ASAP. I was not expecting to purchase a Subaru. I really liked the Forrester and Michael was very polite, helpful, and patient. I got an excellent deal on a vehicle I have been very happy with, it's already been on its first road trip with no issue. I also had the windows tinted. The service department was another plus and I am sure that I will continue be treated well as I return for maintenance.

Did 15K service. Were very friendly and fast. The work was very good. Even washed the car.

Fast, courteous, accommodating. I am a snowbird and we purchased a new 2015 Outback just prior to coming down to Phoenix for the winter. I needed a first service inspection and was able to get in on the spot to have that done together with an oil change and tire rotation. Also picked up my body side moldings that had been on order for 6 months!!! Pleasant experience.

The Reason I Love my Suburu. Autonation Suburu. Perfect Service.

It was easy with absolutely no pressure. For car buying, it was a pleasant experience.

Excellent purchasing experience at Autonation Subaru Scottsdale, thanks to Jonathan Hennke and his management team. Rather than a sales pitch or just another customer, Jonathan displayed compassion to the customer/driver experience with attention to our needs and future family needs. It was an easy choice to stick with Subaru for many reasons, but the sales experience kept us there. Thanks Subaru team!

Be very wary of what you believe when they talk numbers to you. Signed a contract for 4.5% Apr and now, three weeks after sale, they are coming back with modified terms that changes my payments pretty substantially... In a negative way. I am very unhappy with the turn out. love my car but not the flip flop I'm getting. Tis a big shame cause I left the dealership feeling like I finally had a good dealership experience to find out it was all a lie to get me to drive off the lot with their car. Big disappointment.

Richie Rollnick was excellent in all aspects! Attentive, well informed, honest, technically skillful etc

These guys rock!!!

Our family van was totalled, suddenly leaving us without our family's main transportation. We called AutoNation. We worked with Ward Bizzell. After visiting another dealership, enduring an advertising scam, major dishonesty and really BAD vehicles, we were pretty "punchy". AutoNation worjed with us, Ward was professional, patient, and a pleasure to work with. By the end of the weekend, we had a certified used 2007 Ford Expedition. Car shopping is a pain, but there are diamonds in tge coal bin, so to speak.

Fast and easy service and down to the price your looking for

It's been 16 years since I bought a new Subaru. Working with the folks at AutoNation Subaru was easy. Ask for Chris Tilden!

The way the Roether family and by association the United States Army has been treated during this transaction is dispicable. Do the right thing. You know you have done wrong.

I can't believe that your business has tried to pull a fast one a young man serving his country. SHAME ON YOU AND YOUR COMPANY! UNAMERICAN!!!

The way Auto Nation Subaru Scottsdale treats our Military is horrible. How dare you do this to the ones who willingly go out and risk their lives for your freedom!!!!!

In less than two hours we found the perfect car, agreed on the price, agreed on the value of the trade and told them we would pay cash. Three hours after that we left with the car. What a finance hassle. And we paid cash. We actually had to walk out of the finance office. Then we went to the bank, got a cashier's check, returned and gave that to the salesman. They said it would take up to 10 days to clear. No problem we will go elsewhere. But wait! They took the cashier's check and we drove away with the car. This was seriously messed up. And they wanted me to sign a backup contract before I was allowed to go get the money to pay cash... NOT! They said it protected them. What about me? No they said, it doesn't help me in any way. Finance is seriously messed up at AutoNation Subaru. Great dealership, great salesman, Ron, great car, lousy finance department. They are using the AutoNation Ford finance department across the street. Two hours to find and negotiate the deal. Three hours more to pay cash. P.S. Pack a meal if you want to do a deal with them.

Best Dealership and excellent customer service. This is the first time I've ever bought a sports car from an actual dealership and they worked with my credit in getting a car. I was able to put Zero down and drive away in a 2010 VW GTI. They will work with you regardless of your credit score. i recommend to ask for Ian.

Bought a 2015 Subaru Forester from Subaru Scottsdale. Steve was fantastic, no headaches, no stress and they had the car I was shopping for!

they are very good. got the car i wanted on special order.. took a bit of time but totally worth it

I recently bought a Subaru Crosstrek from AutoNation Subaru in Scottsdale, AZ and the service we received from salesman, Richard Rollnick was fantastic! From start to finish, Richie did everything to accommodate my special requests ! He made our car buying experience very pleasant and easy! I am loving my new Crosstrek and would highly recommend Richard Rollnick and AutoNation Subaru!

I had a fantastic experience with AutoNation Subaru. Richard Rollnick was our salesperson and did everything possible to meet my needs! He was fantastic from start to finish. Couldn't be any happier with the service I received. I would highly recommend Richard Rollick and AutoNation Subaru.

For three months I searched the internet, and contacted several dealerships telling them very specifically what I was looking for as well as how I did not like shopping for a new car... The ONLY dealership that responded with the exact car I wanted was this one....

Very helpful and nice to deal with on my new car. I wouldn't go anywhere else. Love my Subaru.

Last weekend, while driving from Prescott to Scottsdale, our tire indicator light went on. We stopped, put air in the tire...light still on. Called AAA to check the tire, and they put the spare on. Light still on! We did not want to return to Prescott without having the matter attended to. We found AutoNation on line, and on Monday called for an appointment. We have always had our Outback serviced at Tim's in Prescott, with total satisfaction. The "gatekeeper" who answered the phone was courteous, professional, and gave us easy to follow directions. The dealership took care of the problem in a most timely manner. Garry Gonce very clearly explained to us how and why the situation had occurred. At no time did anyone attempt to convince us that we needed new tires to be safe on the road. We were very impressed with the professionalism of the service department, and the outstanding customer service rendered to us. Prior to retiring, I had worked in customer service and sales for a very long time...and I truly appreciate good customer service! Thanks for being there for us. Lorette St. Hilaire

If I could give 0 stars I would. They took great care of me until they had my $30,000 now I still don't have a license plate after 4 months and I was finally told today that they had not done any of the paperwork I paid them to do because I am out of state and that they should have told me all this months ago. Now I have to drive around with an expired temporary plate for months. For weeks they have been saying it should arrive any day but no one took the time to check and see they hadn't done any of the paperwork. They transfer me from one person to another every time I call. I have left about 10 messages with 5 different people and have not gotten a single call returned, like literally not even one. I should have known they were not to be trusted when they had me select the number of payments I wanted then added things on saying it would only add $3 a month and failed to mention that included adding 15 extra payments when I had signed saying I wanted 60 they decided changing it to 75 was not worth mentioning. Then when I called them out a day later after reading all the paperwork on it they acted like they didn't notice they added 15 extra payments. I will never be shopping with them again and I hope you take my review to heart because I have never had such poor customer service and deceit. I would recommend any other dealership over them.

As far as dealerships go, these guys are very reasonable. They sorted through the financials quickly whilst negotiating a better interest rate on my behalf, and I drove away in a matter of hours. Both the trade-in and the sale price was reasonably fair. Only lost a star because they forgot to return my driver's license amidst all the paperwork.

I first purchased a new Crosstrek and after two weeks my wife and I decided we needed a larger vehicle. I returned to the dealer and explained that I wanted to exchange the car for an Outback. I expected to get a hard time, but to my complete surprise they showed me their latest Outback they just received. I drove it home immediately, no fuss, no argument at all. They were the most pleasant people I've EVER encountered in a car dealership. Each person was an exceptional, knowledgeable and friendly person. This Subaru dealer should be the example for all dealers. I will never go to any other I've found the PERFECT dealer, and the perfect car.

Dave Miller was informative and patient while my son and I tried to figure out which car would best meet his needs. Dave took my son and I on numerous test drives, and was more than willing to go the extra mile to ensure we were making the right decision for us. The buying process was low key and and respectful. We agreed on the vehicle, came to terms on the price - and all is good. I would certainly recommend working with Auto Nation Subaru, and specifically with Dave Miller.

Walked in the door and was greeted by the salesmen and finance guys talking about football amongst themselves and totally ignoring me I'll take my business elsewhere! I even took a photo when I walked in the door so you can see the greeting I got

My experience was better than expected. No pressure, great information, quick response to my initial on-line request and respectful follow-up. The sales person and sales manager, Michael and Ryan, were helpful, honest, and straight-forward, even when I took several weeks to buy.

Great car buying experience! Dave was awesome! Really easy and fast car buying experience.

Richie Rollnick was awesome. He was pleasant, professional and never made me feel pressured. I would highly recommend him. Thanks so much for restoring my faith in the car buying process.

Although we are very happy about the actual vehicle- we have been very disapointed on the follow-up from the customer care standpoint. We were told that we could cancel or gap policy and our tire protection policy at any time. We have been struggling to get this done over the past 4 months - and have now met a roadblock whle trying ot cancel our tire protetion policy - after we were denied our claim and realized that it didn't meet our need or expectation. I am trying to work with them - but have found it extremely difficult to get anyone to respond.

I had a great experience purchasing my Crosstrek at Autonation!! Johnathon and Jeremy were really helpful, patient, and cared that I purchased what was best for me. It took 3 visits there for me to pick the one I wanted, it was hard because all of their vehicles are good ones. I would definitely go there again!!

This dealership is great!! They were so patient with me!! I had stopped in at least 3 times before actually buying one. I drove 3 different cars and couldn't decide what to buy. Finally, I purchased my Crosstrek. Everyone I worked with was awesome. They actually cared if I liked what I was buying. Very helpful throughout the whole experience. I would definitley go there again!!

I went to three Subaru dealers in the Phoenix area and found AutoNation in Scottsdale to be the most comfortable to deal with. Sales reps and manager were friendly and helpful but most of all the price was the lowest of the three dealers that I got quotes from. I purchased a 2015 Subaru Forester and am very pleased with the vehicle. Gas miiage is better than I expected. Speedometer is a little hard to read but I am getting used to it. I actually enjoyed buying from them.

Just bought my very first brand new car from Autonation Subaru. 2014 XV Crosstrek. Loved the customer service! This was the third Subaru dealership I had been to and they definitely earned my business. My sales rep was great and the finance manager was super fun. All around great team and I couldn't be happier with my purchase.

The buying process was fine and as to be expected; however, we were a bit bewildered why they could not locate keys for two of the vehicles we wanted to test-drive. If they're on the lot and advertised on the web - why are the keys not available? We purchased their 2014 loaner car, which had 3500 miles. We also purchased two extended warranty options. I had to call our finance advisor three times to ask for written confirmation of all items covered by the warranties. Each time I was told the materials were being sent out - but after three calls and 2.5 weeks, obviously they did not expend the effort to pop two brochures in the mail. I finally went in to the dealership for another issue and picked up the brochures. Our finance advisor happened to be there and told me he just express mailed the brochures to me earlier that day. Since that was Friday and this is now Monday, I'm guessing he was not honest about sending that out. The reason I visited the dealership was because I was told my car had not had an oil change before it was sold to me. This piece of information took two calls - one to my sales agent (who said he'd check and get back to me - still waiting for his return call), the second I told the receptionist why I was calling and she said she checked the record and the car had NOT had the oil change. I scheduled the appointment, drove 25 miles one-way to bring the car in for the oil change. The service advisor informed me that in fact the car HAD had the oil change at 3500 miles. Great. At this point I was extremely frustrated and asked a random sales agent for the manager. He said he would top off my gas tank for my trouble (my tank was almost full) and would locate a manager. He did top off my tank, but never brought forth a manager..... I'm exhausted from the run-around. My impression: They want your money, then they never want to hear from you again.

I actually went into this dealership with the intention of NOT purchasing a car for a few more weeks, however, the quality of the service and the vehicles made it so easy that I was excited and happy to get my car sooner than expected! Normally the car purchasing process is not fun but with the no pressure sales atmosphere it made the process easy and painless. The salesman, John H, never showed me anything out of my price range or anything other than what I asked to see. I loved the sales experience and the cars so much that we plan to go back next year to get my husband a new car! Everyone I have worked with and talked to at this dealership was wonderful, even after I signed the deal and they had my money :). The people are passionate and honest, I wouldn't go anywhere else to purchase a car. Again, I worked with John H and it was the best car buying experience I have ever had. Even if you're not ready to buy he is knowledgable and straight forward. Also, the car itself is AMAZING! I've always been a Ford driver but after 3 days of driving a Subaru I don't think I will ever buy anything else!

No Buyers Remorse Here. It was All Good. Cris did it up right. No Pressure. Great Deal and I Love my Car!

loved the car I bought, just didnt receive my license plate like I was supposed to. Sooo I kept trying to be patient and ended up not being able to drive my car for over a week since the temp plate was expired. Called and talked to someone and they said they would call back with an answer and no one returned the call....Twice... took three calls to finally get an answer. They put down my physical addy instead of my mailing (I did tell the guy who did all the paper work that it had to go to my mailing) he said he had it written down correct to go there. I finally had to get another license plate (at my own cost) but I did get a check from autonation for excess refund for license? don't know if it was for the hassel or if they charged me too much. Probably will never know since I probably wouldn't get a call back with an answer. The buying experience was great they were super nice, just not the after buying experience. Lesson learned...double triple check that they have your mailing addy down on the paper work and don't be patient on waiting for your plate.

I actually went into this dealership with the intention of NOT purchasing a car for a few more weeks, however, the quality of the service and the vehicles made it so easy that I was excited and happy to get my car sooner than expected! Normally the car purchasing process is not fun but with the no pressure sales atmosphere it made the process easy and painless. The salesman, John Hennke, never showed me anything out of my price range or anything other than what I asked to see. I loved the sales experience and the cars so much that we plan to go back next year to get my husband a new car! Everyone I have worked with and talked to at this dealership was wonderful, even after I signed the deal and they had my money :). The people are passionate and honest, I wouldn't go anywhere else to purchase a car. Again, I worked with John Hennke and it was the best car buying experience I have ever had. Even if you're not ready to buy he is knowledgable and straight forward. Also, the car itself is AMAZING! I've always been a Ford driver but after 3 days of driving a Subaru I don't think I will ever buy anything else!

Mike was fantastic to work with. He was knowledgeable and low-no pressure. I would not hesitate to buy here again. Thanks!

I had a (mostly) great experience buying the car and love the car. With that being said, I went in to buy the car with cash. In order to hold the car, I needed to put some of my information on a "credit application" just for reference as well as put $1000 down. I was good with the $1000 but was nervous about the credit application as my wife and I are looking to get into a home and I don't like messing with credit. I voiced these concerns to my sales rep and he assured me that it was just for informational purposes in order to contact me later if needed and that no credit check would be run as I was paying in cash. This morning I got an alert from my the mortgage company who pre-approved my mortgage that some new inquiries had appeared on my credit report. I know this won't affect us from getting a home but I don't appreciate lying and stupidity (things that are common place in car dealerships). I thought that based on the prior ratings this place would be different, it was not.

For us well informed buyers who know as much or sometime more about a car's F&B/invoice price as your typical deal...AutoNation Subaru was extremely easy to work with when it came time to finalizing the OTD price. Richard R (Sales Rep) was a pleasure to work = no stress approach = took me 7 days to make my decision and felt no pressure to buy at anytime and I received the price I wanted to pay.

So after looking for a couple of weeks visiting dealerships and test driving different types of SUV, it was like a breath of fresh air to go to AutoNation Scottsdale Subaru and work with our sales person, Chris T. We contacted Chris, by phone, prior to going out there, regarding their Sat. newspaper Ad for a 2014 Subaru Forester. (Plus, Yelp showed 5 star service while the other Subaru places were less than stellar.) But prior to going out there, we made a stop at a Jeep dealership on Bell Road and the freeway and test drove the Laredo 4x4. It was very nice and came very close to purchasing it right then and there. But we wanted to make sure that was really the best choice for us. So, before completely committing to that Jeep, we took a drive out to see Chris at AutoNation Scottsdale Subaru. From the moment Chris introduced himself to us, we could tell he was different from all the other sales people we have dealt with in the past weeks. He didn't come across as someone out to get us. No fast talking, no weird or off-the-wall statements. Just a calm man who knows his product, knows how to deal with people, and honest. YES, I said the H word. HONEST. After our test drive with Forester 2014, we told him of our Jeep test driving experience prior to seeing him, and told him of our dilemma trying to decide which one to buy. He could have easily bad-mouthed the competition, but he shocked us by saying, that the Jeep was a really good well-made vehicle and that we won't go wrong buying either Jeep or the Subaru. (OMG it was like a scene for Miracle on 34th St.) Talk about goodwill, Chris has that and more. Needless to say, we stayed around a little longer and looked at the 2015 Subaru Forester and purchased it right then and there. I have been driving it for a week and 2 days now, and I fall more in-love with this vehicle every time I drive it. Best safely pick, great gas mileage, my insurance was even lower because of its safely rating, great color( Jasmine Green), beautiful inside and out. No more dilemma.... The 2015 Subaru Forester was the right car for me. And Chris was the ABSOLUTE best person to with. I highly recommend Chris T and the Forester Subaru the next time you need to purchase a vehicle.

Great experience. After several sour car buying experiences in AZ,I finally found an honest business.

My experience with this dealership, from sales to finance was great! No pressure, just the facts and the decisions were left up to me to make. This was by far the best car buying experience I've had! I've even recommended my parents to go there for their next car.

Superb assistance in car buying experience. Calm and supportive atmosphere and both sales person Ron Shuler and GM were helpful but not pushy. I would recommend them highly.

I bought a 2012 subaru wrx my sales person zach was real helpful. Young but knew what he was doing staff was nice and the buying process was fast. Thanks guys for letting me get one of my dream cars.i would recommend friends to this dealership.

I just bought my Subaru Forester four days ago. So far, I have been very happy with it. I hope it takes me to many places.

We were very impressed with the buying experience we had at AutoNation. We had a car transferred from the Honda store and completed our sale at the Subaru dealership, working with Eric Fagan. The promise was smooth and quick, and we were in and out in 2 hours! It was the easiest car-buying experience we had ever had. We also enjoyed how friendly and helpful everyone was.

We just purchased a late model Subaru Outback. We visited the same dealership several years ago with the intent of purchasing a car and we couldn't get a salesman to help us find what we were looking for. We actually went back twice and couldn't get help. We purchased a Toyota that day instead. Back in the market for a new car, we tried the same Subaru dealership again, but now it is an AutoNation dealership. Our salesman was friendly, helpful, and knowledgeable and there was absolutely no pressure. The entire purchase process was easy. I felt like I was being helped rather than being sold.

Richard Rollnick made our experience very pleasant and satisfying. Very knowledgeable about vehicles and wasn't a aggressive salesman. It my future purchasing I can't think of another gentleman I would buy from. Thank you.... Sincerely, The Baker's

Bought 2 vehicles from these jokers about a week apart. The sales person was good, but beware of the finance department! Had to go back 3 times to fix paperwork, I started getting calls from my old finance company 3 weeks after closing as they hadn't paid off my car. They are still jerking us around almost 2 months afterwards, not responding to emails or phone calls. Left 2 negative reviews on yelp and they managed to get them pulled!

The sales person, Zachery, was knowledgeable and very helpful. And patient as I dithered on which vehicle to buy. At thye end his management assisted by sweetening the deal enough to be persuasive, NOBODY AT THE DEALERSHIP WAS THE LEAST BIT "PUSHY", not even the "finance" manager who in fact was honest and helpful. It was entirely unlike my less than happy experiences at all previous dealerships when I was shopping. The whole event was a pleasant surprise.

Just bought an Outback. Very fair price. Very low key , no pressure salesman ( Dave ).

Horrible Experience!!! They did everything they could to get us to buy a car, once we did we were treated poorly!!! Our salesman gave us false information on several occasions and the accused us of lying when the truth came out! We returned the car purely on the basis of lack of customer service, and a very rude salesperson! I couldn't see buying a car and letting this idiot get commision on my sale! Please beware of this dealership as the have over 33 complaints just this year on Yelp!! I would think when management heard of the wrong doing and mistakes as they called them, they would fix the problem and give us what we were promised, but they did absolutely nothing to remedy the situation! All I heard was we can't do anything because we didn't make any money off the sale, and you know that is not true! A car dealership wouldn't do ANYTHING without making money! Shame on you AutoNation Subaru! You lost a good client and I will do my best to spread the word about your service or lack there of!!!!!!!

We purchased two new Subarus at Autonation Subaru Scottsdale. We had a great experience. We compared Autonation to other dealerships in the area and settled on Autonation Subaru not only due to our research on the make/models chosen but also in large part due to the approach of the staff. Our sales staff were fantastic - no pressure and very knowledgeable. Dave and Jonathon were both helpful, professional, and considerate of our interests and our hesistancy based on past less than pleasant interactions at other dealers. They know Subarus and are owners. The negotiation process was painless as well and we received fair trades. Doug (sales manager) was good to work with. The purchasing process we not as pleasant, however, we understand the regulations/rules involved in purchasing and financing (a long process when purchasing/trading 2 vehicles at one time). We recommend Autonation Subaru - particularly if you like no pressure, but do want professional and knowledgeable staff who know and seem passionate about the brand.

This has been a miserable experience. If you like unfinished paperwork and HUGE warranty hassles this is your place. Not only do they not finish your paperwork but they never answer or return calls. Customer service is nonexistent from their managers and even their general manager!

Worst experience purchasing a car I have ever had. I have purchased 4 cars from dealers in the past and about 15 private in the past. Pros I will say that I did get a good deal on my car which is why I went with autonation.. Cons I was pressured into unneeded warranties by saying they were "Free" when really they changed the apr rate. Originally when I declined the warranties the loan manager yelled at me for declining something "Free" and asked what was wrong with me.... (After waiting two hours to sit down with the financing department) Took over a month for the to payoff my old car loan that I traded it. Add to drive over 45 minutes for them to copy my drivers license again. (Mind you I had faxed it and emailed it prior) Still calling and leaving messages for the finance manager so I can cancel my unneeded warranties. (I have left over 10 messages at this point with out a single call back. If only they answered their phone.) Also I was given free oil changes for two years, but wait....... Its not free because my car requires full synthetic and the plan they gave me was for bulk oil. Worst experience ever, I would recommend going ANYWHERE other subaru auto nation.

I have bought many cars in my day due to the nature of my business. This had to be the hands down best car buying experience I've had yet. No pressure, no harrasing salesperson running out to chase you down and no major pushiness in the finance dept. 2 Hours from start to finish is all it took including my test drive. I had done my homework and almost went to Camelback Subaru for better pricing but in the end I did the best. Johnathon Henke, (my salesman), and Eric Fagen, (my finance guy), were awesome and I would definitely recommend them again. By the way, I pestered the guy at the front desk several times and he was more than accommodating. Cars not bad either!!!

We knew what we were looking for, and they provided efficient service.

When we arrived AutoNation Subaru Scottdale, we were promptly greeted by Dave Miller. As he was previously engaged we were helped by Jonathan Hennke who was very outgoing and able to professionally answer all questions and concerns. We purchased a pre-owned Pontiac Aztec. The only issue during the process was the actual buying: we paid cash for the car and sadly it seemed to take far too long for the paperwork to be prepared. Not sure if the dealership was understaffed or the process was just that slow. Overall the whole experience went well and the dealership has made follow up contact and set up a 6 month checkup for the car. I will definitely check here at Scottsdale Subaru next time in the market for a car.

I love Scottsdale Subaru. None of the guys play the "car buying" game so the actual buying process is so easy. Not only that but they attempt to get you everything you want no matter how ridiculous. Everyone is extremely friendly and so eager to please the customer. My Subaru was the 3rd that my friends and family have bought from them just because we think that they're so wonderful. And somehow, whether it be coincidence, they always have exactly what we want in stock. Love this place!

I recently purchased a Subaru XV from Autonation Subaru. My initial experience with Subaru Superstore in Gilbert was a very unpleasant, stressful situation....constant haggling back and forth trying to get a fair market price for the vehicle and horrible communication (as the saleperson only communicated via txt) When I exhuasted my effort with the Superstore, I contacted Jeremy Hennke at Autonation Subaru in Scottsdale and the experience flipped 180. Very proffesional and experienced! I am extremely happy with the purchase ....I wish I had contacted these guys in the beginning of my search. Thanks Jeremy and Autonation Subaru!

Responsive service, willing to deal, good inventory, helpful sales staff. No pressure or sale manager games. Some minor pressure on Financing and warranty side.

I had the opportunity to go through the car buying experience at Scottsdale Auto Nation Subaru and worked with Dave Miller as my sales representative. It was a very pleasant and low pressure buying experience with very friendly, competent and accomodating customer service. I thoroughly enjoyed working with Dave, who was always ready to provide information and -if he did not know- find it for me. Car buying is usually not the most pleasant experience, but with Auto Nation Subaru I was impressed and left satisifed with my purchase. I have a warranty matter coing up, so will be glad to add comments as to diagnostics and repair experience coming up. I can wholeheartedly recommend the brand, dealership and Dave Miller.

Jeff Beacham, sales manager is a "hoot" and honest to work with in buying a car. Sales agent Jonathon Hennke was persistent and professional in keeping the deal flowing. I rarely have an opportunity to compliment a company for their stature, this is the case here however. I buy a lot of vehicles for my national company and these guys are respectable, follow though, not hard sell that other car dealers have reputations for.

Well satisified with our purchase and the deal was fair.

Friendly, low-pressure experience. Ron S. took great care of me throughout the process, very helpful and personable. There were some small surface scratches on the front bumper that they had to buff out, but other than that the car was mint and ready to go when the time came. My only complaint is the time it took to get to the financing process, I was waiting for nearly 3 hours even though it was planned beforehand. Not sure if that was due to the day/time I was there or other issues.

Friendly, low-pressure experience. Ron S. took great care of me throughout the process, very helpful and personable. There were some small surface scratches on the front bumper that they had to buff out, but other than that the car was mint and ready to go when the time came. My only complaint is the time it took to get to the financing process, I was waiting for nearly 3 hours even though it was planned beforehand. Not sure if that was due to the day/time I was there or other issues.

This was an easy buying experience with Ron S. I did not have the time to sit and haggle. Ron worked with me via email and phone and I was happy with the outcome.

Jonathan was very helpful and knowledgeable regarding Subaru's.

Since I bought my used car here I have absolutely hated having to deal with all the people who work here, except one person. I was pressured so heavily into buying an extended warranty that the guy who tried to get me to buy it gave me attitude and said I was making a huge mistake. It's been 39 days since I purchased my car, and my warranty is still not even activated. I've called the dealer, warranty department, and still nothing has been resolved. I even went into my Berge Mazda dealership after I was told it was activated from a previous call, and Berge Mazda told me that they didn't see an active policy under my name. So now the parts that shouldn't have been broken in the first place need to be put on hold even longer while the hard to reach people at Autonation Subaru figure out what the hell they are doing. I guess if you go into this dealership just looking for any old place to buy a car, you could manage, but do not expect them to follow up with any verbal promise, service, or anything else because they simply don't care after they make the sale. I was promised free window tint as well as $400 towards some suspension parts. They messed up on my windows the first time around and it took them a week of back and forth calls to get them to fix it. By then they were fed up with me and already giving me the passive aggressive attitude that made me feel like a burden. All I wanted was a decent tint job, and even the sales manager said that the tint job was the "worst he had seen in his 20 years of working here." As for the suspension parts, I haven't been able to contact or even get a call back from anybody at this place because they simply are too busy to live up to their promise. With 1 day off a week, good luck trying to contact the sales manager, Michael. You can leave messages and what not, with false promises of him calling you back, but hours will go by with no calls. Then you have to wait another week until you get that day off again. 6 weeks of this was long enough for me...

Didn't receive floor mats for our used car and navigation does not work as advertised!

Professionalism at its finest. From the moment I walked in the door to a couple of days after I bought my car. Mr. Ron Schuler at Subaru AutoNation was extremely friendly and took care of me through the whole process. I highly recommend anyone looking for a car to start here. They will treat you with respect and kindness.

Friendly and professional folks at this dealership. This was one of the smoothest vehicle purchases I've ever experienced. Ron was very accommodating with our test drive requests - We checked out manuals and CVTs of several models. He answered all our questions knowledgeably and explained all the new technical features. Best part was that he found our color preference in the recently delivered inventory. Finance part also went quickly and smoothly - no hard sells - we drove off the lot with the new car in about 3 hours or so after arriving at the dealership.

The buying process was extremely easy and there was no pressure involved. The staff was very friendly and I would highly recommend anyone to buy their Subaru from AutoNation Subaru in Scottsdale. They were also nice enough to get me the color I wanted!

The service for getting my 2013 Subaru WRX was good and the process went good. But then when it came time to get financed they said I was financed when I left the day I got the car. That was not true. They had the wrong VIN number on my paper work just to by pass the fact that I was not financed and that they would get me financed a week later with a higher car payment then it was the first time I signed. It was not good news to get when it came down to me finally being financed. Just like everyone else I do not like being lied to. So I would recommend the dealership to older people who have good experience buying cars because they take advantage of a young guy like my self when it comes to getting the car and financed.

My experience with purchasing and financing a 2013 Subaru Outback from this dealership was close to perfect. Ron S went the extra mile, literally, and picked me up at my home to give me a ride to the dealership. Both he and the financing staff were friendly, helpful and did not attempt a hard sell of unwanted/unneeded items like extended warranties. I recommend this dealership for a good car-buying experience.

The sales process was good overall except for the Ford Finance Mgr who forced us to add warranties we didn't want. Contract had to be re-done. After the sale, was very hard to get assistance. They forgot to order duplicate key and it took over a month.

1. Poor Ford Finance manager forced us to buy add'l warranties that we didn't want. Contract had to be re-done at Subaru whose Finance Mgr was on leave when we bought the car. 2. Poor customer service after the purchase. It took over a month to get the duplicate key. Sales Manager was hostile.

Jonathan offered a very refreshing approach to car sales. There was none of the typical back and forth. We discussed my needs and how they could be met. A little negotiation and all parties walked away happy. Thank you Jonathan and thanks to everyone at AutoNation Subaru. I will be recommending to friends and family.

Absolutely the best car buying experience I've ever had I'm 44 years old and the guys her at AutoNation Subaru are top in class in my book from the willingness to deal on price to the service after the fact on my used car Doug Moore, Steve Rogala sales team members great to deal with along with Garry Gonce in service first class group!!!!!

Overall a smooth car buying process. I knew exactly what I wanted so I made an appointment to meet, went over details of the car, settled on a price and got through financing in time for lunch.

We have had a very favorable experience in buying our new Subaru. The entire staff has been very helpful and professional.

My friend and I just dropped in to see the new Crosstrex and were treated just as if we had made an appointment. I really appreciate not being pressured to add additional options or packages. the entire team worked together to make this a pleasant experience.

Everyone at the dealership was great. Friendly and very knowledgeable. I never felt like I was being pushed around by a car salesman. I told them what I wanted and they got me in just that. My first car buying experience couldn't have been better.

Let's face it, when buying a car all you really want a reasonable price and a professional, pleasant experience. Mine had all 3. I already did my research and was ready to buy a car. After filling out one of those internet online quote request thingy's I got calls from several dealer. All of them wanted me to come in and 'talk'. Over the phone I told Jonathon at Power what I wanted, and what I wanted to pay. He thought they could find the car for me, but more importantly he agreed to my price, on the phone, not wasting my time or his. When I got there, Michael, the manager, told me he found the model/color I was looking for, he repeated my asking price back to me, and said “okay”. We were done shortly after. They never once tried to negotiate higher than what I told them I wanted to pay. (Maybe I offered too much? Haha. But still, they didn't try to squeeze me for more than my offer which makes me think it was fair. Here's the kicker, for some reason when my car arrived someone at the other dealership where they got the car from had already put window tint on it which I hadn’t asked for, but they never even tried to charge me extra, simply said that the deal we agreed to the prior week was the deal they were sticking by. Very straight up, no games dealer. Thanks Jonathon and Michael.

This was one of the easiest and most pleasant car buying experiences I have ever had. From start to finish the entire team was helpful and I got a fair but good deal on my new WRX. I love the car and the dealership can not be beat. If you are looking for a Subaru, I highly recommend this dealership and look forward to the next car that I decide to buy.

One of the best new car buying experiences I've had. Sales people were professional and straightforward. They went well above expectations to find and obtain our new 2014 Forester. I loved the bottom line pricing and commitment to overall satisfaction. Well worth the drive from Chandler. Service was also great - installed accessories post sale, provided loner vehicle and finished same day. Vehicle was washed and ready for pickup.

My daughter bought her Subaru here a couple of months ago and just loved the experience. When I was looking for a new car I went to an Auto Loop area and drove several SUV'S at various dealerships. Afterwards, my daughter was going to have her Subaru serviced here and I tagged along. I ended up browsing the lot while we waited and I have to agree the experience was GREAT! Nice salesman, great service, good deal, no haggling. Will absolutely recommend to friends and relatives.

This was the best car purchase I ever made. No high pressure put on me at all. And we love the vehicle.

The folks at Power Subaru made in easy to do business with them. Jonathan, our sales representative was low key, knew his business and at no time made us feel uncomfortable. He answered all of our questions -- and a couple we hadn't the presence of mind to ask! The financing end went smoothly as well. All in all, they made the experience an enjoyable one.

When looking for a new Subaru head straight to Power Subaru. Sales support is fantastic, and their attention to exceeding customer expectations is unmatched. Best car buying experience I've ever had... and I've bought over 20 cars in my lifetime.

No pressure sale, Scott took the time and showed me all their vehicles. He found the Outback 3.6H limited with the special appearance package I wanted. All personnel are friendly and helpful.

Overall fairly happy with Power Subaru although any literature that I read on the car before I bought it didn't say " as is ". The gentleman that sold me the vehicle and the gentleman that prepared the papers were good to deal with. The buying process was the usual, paid a touch more than I wanted but that's the game and it was the car I wanted. Repairs I haven't dealt with as yet, hope I don't have to. Facility was modern.

Best experience I've ever had in purchasing a car. Jeremy was terrific to work with, easygoing and no pressure. I came in looking for a manual Forester and was never steered away from it even though they didn't have one on the lot. Jeremy located one in Tucson and drove down the same day to bring it back. Love the friendly atmosphere of this place.

Went with my bother to this subaru dealer to look at a sti and a legacy 3.6r and no one would help us for 10 mins. We couldn't fine the cars for 7 of those mins since they were mixed with fords. Finally we had someone help us (if you call it that) get into one of the cars. He was a real prick about things and didn't seam like he really wanted to help us. I think we are going back to Audi because of this dealer.

Took in my Forester for an oil change. They recommended over $3,000 worth of service, claiming it had leaking head gaskets, a leaking oil cooler, and that a joint was throwing grease. I took it to a mechanic I trust instead, and the head gaskets are "perfect", he didn't mention anything about any joint, and it doesn't even have an oil cooler as it isn't a turbo. Complete crooks, avoid at all costs for service (and likely for sales...).

I just had a fantastic experience at Power Subaru. I drove away with an Impreza STI yesterday after the easiest car deal I have ever been through. The STI is not an easy car to find in stock and with the terrible situation in Japan right now, it is becoming increasingly difficult to find one of these cars in stock. Based on past experience I would have expected most dealers to take advantage of the situation and stick close to MSRP. Not so with Power Subaru. There was no haggling whatsoever with my deal - they immediately offered me a great price on the car and a very respectable trade value for my previous car. This was made possible by the fact that through AutoNation they have a network of other manufacturer dealerships they can call on for buy offers on your trade. Even more impressive was the fact that through no fault of their own the initial lease quote was substantially under-estimated by faulty software, but when they discovered the mistake they very generously honored the initial quote and took the substantial financial hit themselves. I have never before experienced such an honest and principled approach to selling a vehicle and needless to say I will likely be a customer for a long time to come. There was no hard-sell on finance office add-ons such as you would normally expect either. I can't imagine a better car buying experience. Big thanks to Alex and Steve for taking such good care of me. If you're in the market for a Subaru, this is where you need to go.